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This study aims to deepen our understanding of how chatbots’ empathy influences humans–AI relationship in frontline service encounters. The authors investigate the underlying mechanisms, including perceived anthropomorphism, perceived intelligence and psychological empowerment, while also considering variations between different stages of the customer journey (before and after purchase).

Data collection was conducted through an online survey distributed among 301 customers who had experience using AI-based service chatbot in frontline service encounters in China. The hypotheses were examined through structural equation modeling and multi-group analysis.

The findings of this study revealed the positive impacts of emotional and cognitive empathy on humans–AI relationship through perceived anthropomorphism, perceived intelligence and psychological empowerment. Furthermore, this study verified the moderating effect of the customer journey stages, such that the impacts of anthropomorphism and intelligence on humans–AI relationship displayed more strength during the pre- and post-purchase phases, respectively.

This research offers practical implications for companies: recognize and enhance empathy dimensions in AI-based service chatbot to empower human–AI relationships; boost customer empowerment in human–AI interactions; and tailor anthropomorphic features in the pre-purchase stage and improve problem-solving capability in the post-purchase stage to enrich user experiences.

This study extends relationship marketing theory and human–AI interaction frameworks by investigating the underlying mechanisms of the effect of two-dimensional empathy on human–AI relationship. This study also enriches service design theories by revealing the moderating effect of customer journey stages.

Introduction: Based on the given experiences, many government institutions failed in their strategic management and planning for managing COVID-19. Meanwhile, when a crisis disrupts a system, institutions lose their direction and fail to make necessary responses.

Purpose: The current study highlighted the impact of social justice and modern governance in providing equitable healthcare services and dealing with crises during the COVID-19 pandemic in developing countries.

Methodology: Cross-country analyses were used based on captured secondary data. We evaluated several indices, including, for example, Crisis Index Indicators, Worldometers, and the Global Health Security (GHS) Index 2019.

Findings: According to the GHS (2019) data, public health service delivery equity was ineffective, socially unjust, and unfair treatment was experienced in the context of the conflict-affected countries. Most conflict-affected countries (Iraq, Nigeria, Afghanistan, and Venezuela) did not have guidelines or public reports committing to providing prioritized healthcare services to the public and healthcare workers. The experience of conflict-affected countries has shown that healthcare disparities still exist. While many governments in conflict-affected countries failed to give equitable access to healthcare services during the COVID-19 pandemic to the public.

This study aims to investigate the crucial role of information quality in the construction industry and its impact on organizational performance. The research objectives are threefold: (1) to identify and analyse key factors influencing information quality in construction organizations; (2) to examine how information quality affects strategic decision-making processes in the industry; and (3) to assess the extent to which information quality impacts overall organizational performance.

The study commences by gathering data from databases such as Scopus, Elsevier, Taylor and Francis, and Emerald Insight. The collected data is then analysed using ATLAS.ti 9 to construct a model linking information quality with strategic decision-making and organization performance.

The literature review analysis reveals the complex interplay between information quality, strategic decision-making and organizational performance in the construction industry. Key findings include identifying critical factors influencing information quality, such as technological infrastructure, organizational processes and personnel skills. The study highlights the necessity for organizations to recognize potential challenges in information management and formulate strategies to overcome them.

This research makes a significant contribution to the field by providing a comprehensive framework for understanding the role of information quality in strategic decision-making within the construction industry. The study’s originality lies in its systematic approach to synthesizing existing literature and developing visual representations of complex relationships between information quality, decision-making processes and organizational performance.

The purpose of this article is to examine the effects of green internal orientation and external orientation on firm performance and to evaluate the mediating role of green absorptive capacity in this effect. It also investigates the moderating role of environmental culture in the relationship between green absorptive capacity and firm performance.

This study was conducted based on field research with surveys conducted on 343 technology-oriented companies operating in Istanbul. SmartPLS 4 statistical software was used to analyze the data.

Research results show that green internal and external orientation has a positive and significant effect on firm performance. Additionally, green absorptive capacity has a mediating role in this effect. It has been determined that environmental culture plays a moderating role in the relationship between green absorptive capacity and firm performance.

This study has some limitations; for example, the fact that the data was obtained only from technology-focused companies in Istanbul may limit generalizability. However, this research makes important contributions to our understanding of the effects of green internal and external orientation on firm performance and the mediating effect of green absorptive capacity.

This study shows that strengthening businesses’ green internal and external orientations and improving their green absorptive capacity can increase firm performance. It is also an important warning to businesses that environmental culture can play an important role in these relationships.

Strengthening green internal and external orientation and improving green absorptive capacity can provide social benefits through their contributions to environmental sustainability. This study can help businesses take steps to reduce their environmental impact and achieve a sustainable future.

This study is one of the few studies examining the effects of green internal and external orientation on firm performance and the mediating role of green absorptive capacity. Additionally, it makes a unique contribution by focusing on the moderating role of environmental culture in these relationships. This study can be a valuable guide for businesses in developing environmental sustainability strategies.

This study aims to investigate the effect of top management team (TMT) stability on outward foreign direct investment (OFDI) of Chinese firms and the moderating effects of state ownership and managerial ownership on this relationship.

An empirical analysis based on the ordinary least square regression model is conducted using Chinese A-share listed firms that engaged in OFDI from 2008 to 2021.

TMT stability has a positive effect on firms’ OFDI. Moreover, state ownership significantly strengthens the positive relationship between TMT stability and OFDI, while managerial ownership weakens this positive relationship.

The findings help firms to effectively retain TMT talents and promote the smooth internationalization of firms, thereby enhancing their long-term development capabilities and competitive advantages.

This study expands the investigation of the factors influencing OFDI at the micro level of the TMT, providing valuable decision-making insights for firms.

This study introduces a comprehensive bibliometric analysis of the foreign direct investment (FDI) literature by multinational corporations (MNCs) focusing on emerging economies to identify the most influential authors, journals and articles in FDI research and reveals the fields' conceptual and intellectual structures. The purpose of this paper is to address these issues.

The study analyzed 533 articles published between 1974 and 2020 in 226 academic journals indexed in the Web of Science (WoS) and Scopus databases. We used the R language for statistical computing to map author collaboration, co-word and develop a conceptual and intellectual map of the field.

The results show that, although the FDI literature has many authors, few dominate the field. The International Business Review (IBR) and International Journal of Emerging Markets (IJoEM) are the main sources of the publications. Moreover, bibliometric laws show that our dataset follows the Lotka law of scientific productivity and Bradford law of scattering, identifying the core journals. Finally, FDI by MNCs in emerging economies research is divided into four sub-research themes related to (1) FDI determinants, (2) entry mode, (3) MNCs and FDI performance and (4) the internationalization process.

The current article provides several starting points for practitioners and researchers investigating FDI. It contributes to broadening the vision of the field and offers recommendations for future studies.

This study aims to investigate the connection between the circular economy and sustainable operations management to identify the challenges and opportunities in platform organizations. The study looks at how the stated circular economy strategies (Reduce, Reuse, Repair, Refurbish, Repurpose and Recycle) are integrated across different industries, emphasizing how they align with the e-business model. The research evaluates their contribution to achieving Sustainable Development Goal 12, which focuses on responsible consumption and production.

A literature review has analyzed CE frameworks, business models and the role of sustainable operations management practices. This study utilized secondary data analysis of platform organizations and insights from case studies to identify patterns, strategies and outcomes. The study also involved practical examinations within organizations, specifically focusing on innovative start-ups.

The analysis uses the 6R framework (Reduce, Reuse, Repair, Refurbish, Repurpose and Recycle) to uncover valuable insights into organizational practices and highlight the role of platform organizations in promoting and achieving circular economy objectives. The research findings focus on the central importance of data regulation and governance while showcasing sustainable business practices through platform organizations.

This research is significant as it connects circular economy with platform organizations’ business models, emphasizing data regulation, resource efficiency, waste reduction and aligning business practices with Sustainable Development Goal 12.

The spectrum resources are becoming increasingly scarce and underutilized, and cooperative spectrum sensing (CSS) in cognitive wireless sensor networks (CWSNs) offers many solutions with good results, but this paper aims to address the significant issue of CSS in the context of low signal-to-noise ratio (SNR).

This study proposes Pearson Correlation Coefficient (PCC) to obtain value feature values under the Rayleigh channel model, which are then used for Memorial K-means Clustering (MKC) analysis of CSS in CWSNs at low SNR regimes. In addition, MKC algorithm is used for training and converted it into supervised model.

A series of numerical simulation results demonstrate that the correctness and effectiveness of the proposed MKC, especially the detection and false alarm probabilities in a low SNR condition. The detection probability is increased by 5%–12% at low SNR compared with other methods.

The MKC algorithm can reduce the impact of randomness on the clustering centers for multiple groups, which combined with PCC can effectively reduce the influence of noise at low SNR, and the unsupervised transformed model effectively reducing the complexity of re-discrimination.

The purpose of this paper is to clarify the conceptual confusion in the extant literature about organizational agility and explore its role in different relationships in the context of digital transformation.

An integrative review of the relevant literature on agility was conducted. The literature on organizational agility and other variables in recent quantitative research was also examined to explore its role in different relationships.

Organizational agility is the ability to quickly respond and proactively embrace unanticipated changes in dynamic environments through effective resource reconfiguration and rapid decision-making. The role of organizational agility in achieving digital transformation has not been addressed from a holistic conceptual perspective. This paper addresses that gap and proposes that organizational agility is the underlying mechanism for an organization to fully use and engage its workforce, operation and network in the process of digital transformation.

This research is an integrative review of the existing literature on the concept of agility and its relationships. The next phase of research needed for theory building will be the operationalization of constructs.

Organizations should strive to strategically develop both the reactivity and proactivity sides of organizational agility in achieving digital transformation that involves fundamental changes at different levels of the organization.

This paper explores the role of organizational agility in digital transformation through an integrative review of the relevant literature.

This study aims to investigate issues of natural resource management (NRM), conservation and ecotourism leadership on rural livelihood in Musina Local Municipality, Limpopo Province, South Africa. It concentrated on the existing and probable effects of ecotourism and integrated rural activities and their environmental influences on climate change and vice versa, subsistence and sustainability. The study utilizes a broad literature review, focus group discussions and field observations to investigate the municipality’s biodiversity, holistic livelihoods and tourism resource and facility concerns with climate change implications in the study area, with data analyzed manually and also by means of cross tabulations and central tendencies. A harmful link between ecotourism-induced environmental impacts and integrated rural activities that retain potential climate change consequences is found to exist in the vicinity. Nevertheless, it is fathomed in line with the study findings that when tourism actions adhere to the justifications of sustainable and responsible tourism management, they can result in better ecotourism products that foster environmental sustainability and enhance rural livelihoods. Therefore, the study has identified a need for decent ecotourism facilities and activities and a managerial approach to diminish climate change hazards and spur subsistence for local communities in the municipality. Within its rationale and ability, the study presents an analysis of conservation, ecotourism management, environmental degradation and responsible tourism qualities regarding climate change consequences within the municipality.