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Leadership’s dark side has been on the rise, negatively affecting organizations. The phenomenon, however, is not as simple as it seems. Based on social exchange and conservation of resource theories, current research aims to explore the impact of psychological entitlement on despotic leadership, ultimately leading to instigated workplace incivility. Moreover, emotional exhaustion was tested as a mediator and Islamic work ethics as a moderator.

This study aims to examine the effect of dark side of leadership and for this, the survey approach was used to collect data from 402 bankers from Pakistan’s twin cities (Islamabad and Rawalpindi).

The results showed that psychological entitlement leads to despotism and despotic leaders become a reason for instigated workplace incivility. Results also showed that emotional exhaustion mediated, and Islamic work ethics moderated the relationship.

Bankers have a demanding job which is further exacerbated by despotic leaders feeling psychologically entitled and instigating employees toward uncivil behaviors as they experience emotional exhaustion. Despotic leaders need to be dealt with to reduce instigated incivility and Islamic work ethics can also aid in improving employee behavior.

Literature available on both antecedents and effects of the leadership’s dark side is limited, and this study strives to contribute by extending the literature available on psychological entitlement, despotic leadership and instigated workplace incivility relationships.

Transportation-related pollution is expected to decrease when using battery electric cars. This will not only address energy and environmental issues but also promote reform and transformation in the zero-emission automotive industry. To craft policy interventions and promotional initiatives, manufacturers need to comprehend the techno-psychological perspectives of automotive users on the adoption of electric cars. Therefore, this study aims to test a “perception-attitude-intention” linking framework built upon the “Unified Theory of Technology Acceptance and Use” (UTAUT) and analyze the behavioral intentions of existing automobile users to embrace battery electric cars.

The conceptual model tests the underlying direct paths, the mediation of attitudes and the moderating gender effects in predicting users’ attitudes and behavioral intentions to adopt battery electric cars using a techno-psychological approach from UTAUT. “Structural equation modeling” is used to analyze the model using the 361 valid online responses received from conventional car owners.

The results show that behavioral intentions are directly predicted by UTAUT measures with attitudes and indirectly through its mediation and gender moderation. The results support the “Perceptions-Attitudes-Intentions” linkage model that explains the phenomenon of electric car adoption. However, the mediating and moderating paths between facilitating conditions and intentions do not support the model. In addition, the research corroborates that men have a stronger effect than women on behavioral intentions to prefer battery electric cars.

This work may assist manufacturers and regulators in developing marketing policies to encourage consumers’ adoption of battery electric cars and potentially improve their favorable perception of these vehicles.

This study contributes to the comprehension of how UTAUT constructs shape consumers’ attitudes and behavioral intentions regarding the adoption of battery cars equipped with emission-free technology. This study validates the grounded framework “perception-attitude-intention” linkage model, which also describes gender-wise differences toward electric car adoption in the backdrop of Indian sustainable transportation.

The primary purpose of this research is to examine the influence of perceived service quality (PSQ) on word-of-mouth (WOM) directly and through the mediating role of brand trust (BTR) and student satisfaction (SAT) at private universities located in the Turkish Republic of Northern Cyprus (TRNC).

A structured questionnaire and convenience sampling were utilized to collect data from 350 students enrolled in selected private universities in the TRNC. Data analysis was conducted using SmartPLS 4.

This study found that PSQ has a significant influence on WOM. BTR and SAT have a direct and significant effect on WOM. We also found that BTR and SAT mediate the link between PSQ and WOM.

These findings can serve as a guide for university administration to enhance the quality of services offered to students, as well as to enhance existing policies and procedures.

This paper’s originality lies in the use of cognitive-affective behavioural (CAB) to support the relationship between student perceptions of service quality, brand trust, student satisfaction and WOM.