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This study aims to examine whether senior Enron executive emails celebrated, or at least left a space for, corporate irresponsibility. Engaging with prior organizational-focused research, we investigate how corporate emails sent by senior executives help constitute Enron by communicating to employees senior management’s stance about important topics and social characters.

The study analyzes the 527,356 sentences contained in 144,228 emails sent by Enron senior executives and other employees in the three-year period (1999–2001) before the company’s collapse. Sentences are used as the base-level speech unit because we are interested in identifying the tone and emotions expressed about specific topics and stakeholders. Tone is measured using Loughran and McDonald’s (2016) financial dictionary approach, and emotion is measured using Mohammad and Turney’s (2013) NRC word-emotion lexicon. Least Absolute Shrinkage and Selection Operator (LASSO) regressions are used to explore the determinants of senior management tone and emotions.

The analysis illustrates that while both senior executives and other employees utilized email to help accomplish task-related activities, they employed different evaluative tones to talk about key topics and stakeholders. Also important is what is left unsaid, with a “spiral of silence” emanating from senior management that created a space for corporate irresponsibility.

Combining advanced computerized textual analysis with qualitative techniques, we analyze a unique dataset to explore micro details involved in using email to communicate a tone at the top. The findings illustrate how what is said or not said by senior management contributes to the constitution of an organization.

A “state-driven” approach suggests that colonists use census categories to rule. However, a “society-driven” approach suggests that this state-driven perspective confers too much power upon states. A third approach views census-taking and official categorization as a product of state–society interaction that depends upon: (a) the population's lay categories, (b) information intellectuals' ability to take up and transform these lay categories, and (c) the balance of power between social and state actors. We evaluate the above positions by analyzing official records, key texts, travelogues, and statistical memoirs from three key periods in India: Indus Valley civilization through classical Gupta rule (ca. 3300 BCE–700 CE), the “medieval” period (ca. 700–1700 CE), and East India Company (EIC) rule (1757–1857 CE), using historical narrative. We show that information gathering early in the first period was society driven; however, over time, a strong interactive pattern emerged. Scribes (information intellectuals) increased their social status and power (thus, shifting the balance of power) by drawing on caste categories (lay categories) and incorporating them into official information gathering. This intensification of interactive information gathering allowed the Mughals, the EIC, and finally British direct rule officials to collect large quantities of information. Our evidence thus suggests that the intensification of state–society interactions over time laid the groundwork for the success of the direct rule British censuses. It also suggests that any transformative effect of these censuses lay in this interactive pattern, not in the strength of the British colonial state.

After the COVID-19 epidemic, educational paradigms experienced radical changes, especially in the way that architecture was taught. This chapter explores how architecture education evolved because of the current economic crisis, and how COVID-19 has affected instructional approaches. The main goal is to expose emerging educational strategies and their consequences for encouraging flexibility and resilience in architectural instructors and students. The study used a mixed-methods research methodology to gather information from stakeholders, educators, and students of architecture by combining document analysis of academic theses and publications with semi-structured interviews. Data analysis techniques such as thematic coding and pattern recognition revealed distinct categories of influencing factors, such as technological advancements, pedagogical modifications, student engagement and support, curriculum changes, faculty development, resource allocation, assessment and evaluation, as well as global and cultural considerations. The results highlight the varied and dynamic character of the pandemic’s effect. The crisis sparked a faster adoption of digital technologies, bringing forth blended learning and novel pedagogical approaches. As a significant result, resilience helped instructors and students overcome uncertainty by enhancing flexibility and using transdisciplinary methods. It also demonstrates how architectural education has persevered in the face of the COVID-19 epidemic and has the potential to spur larger changes in education. The possibility of sample bias and the crisis’s dynamic character are limits, though. Future research might examine the long-term effects of these emerging methods beyond crisis situations to expand the study’s results and influence the ongoing development of architectural pedagogy in a continuously changing global environment.

This study aims to investigate the heat and mass transfer characteristics of a temperature-sensitive ternary nanofluid in a porous medium with magnetic field and the Soret–Dufour effect through a tapered asymmetric channel. The ternary nanofluid consists of Boron Nitride Nanotubes (BNNT), silver (Ag) and copper (Cu) nanoparticles, with a focus on understanding the thermal behaviour and performance across mono, hybrid and tri-hybrid nanofluids. This paper also examines the thermal behaviour of MHD oscillatory nanofluid flow and carries out an uncertainty analysis of the model using the Taguchi method.

The governing equations for this system are transformed into coupled linear partial differential equations using non-similarity transformations and solved numerically with the Crank–Nicolson scheme. The impact of temperature sensitivity at three distinct temperatures (5°C, 20°C and 60°C) is incorporated to analyse variations in viscosity and Prandtl number. The study also examines the combined effects of Soret–Dufour numbers and thermal radiation on heat and mass transfer within the nanofluid.

The results demonstrate that the inclusion of BNNT, Ag and Cu nanoparticles significantly enhances heat and mass transfer rate, with copper nanoparticles showing superior performance in terms of skin friction and heat transfer rates. The Soret and Dufour effects play critical roles in modulating heat and mass diffusion within tri-hybrid nanofluids. The study reveals that temperature sensitivity alters heat and mass transfer characteristics depending on the temperature range, with pronounced variations at elevated temperatures. The influence of thermal radiation and the Peclet number is found to significantly impact temperature distribution and overall heat transfer performance within the asymmetric channel.

To the best of the authors’ knowledge, this study is the first to analyse the heat and mass diffusion in a ternary nanofluid composed of BNNT, Ag and Cu nanoparticles, considering porous media, oscillatory flow and thermal radiation within a tapered asymmetric channel. The research extends to a novel examination of temperature sensitivity in mono, hybrid and tri-hybrid nanofluids at varying temperature gradients. Furthermore, a comparative analysis of skin friction and heat transfer rates between copper, alumina and ferro composites is presented for optimising the nanofluid performance.

The study focuses on employment equity among Canadian women with a nursing education, examining differences across racialized groups.

The analysis used data from the 2021 Canadian Census of Population on a large sample of women aged 25–64 years with a nursing education (n = 112,000). The analysis compared women from ten racialized population groups to those from the White population group on attainment of a nursing education, employment in the health sector, and having an occupation that matched their nursing education. These comparisons were made separately for women who were Canadian-born, Canadian-educated immigrants and foreign-educated immigrants and controlled for differences in educational and demographic characteristics.

Most racialized women were under-represented in terms of having a nursing education, which was a barrier to their inclusion in the nursing workforce. Having a Canadian nursing education eliminated most disparities between racialized and White women in terms of employment outcomes. Foreign-educated immigrant women experienced a large penalty in levels of workforce integration, and this penalty was mostly larger for those from racialized population groups than the White population group. Large proportions of foreign-educated immigrant women with a nursing education had non-health occupations or health occupations that underutilized their skills.

This study provides a granular perspective on disparities between racialized and White women in levels of employment and utilization in the nursing workforce. The analyses illustrate the need for disaggregated data to reveal where the disparities lie and the context in which these disparities emerge.

Access to education has been globalized and democratized to a certain extent through massive open online courses (MOOCs) and other open-access platforms and content databases. In a recent study by Inayatullah and Milojević (2014), the recommendations were to establish a pilot project, enhance digital pedagogy and learning, customize degrees, create a culture of change in higher education, enhance collaboration, support research activities, redefine frames of reference, and anticipate and prepare for futures trends. The need for democratization of education has been increasing to meet the need of individuals and groups to assert and highlight their identity and role in society. Education is the means to facilitate this through a practical and active approach through wider stakeholder participation. Religious belief was identified as the main cause of conflicts among multi-ethnic cohorts. Adding socio-cultural differences to the mix and uncontrolled access to various opinions through social media makes the task much more complex. Educational policies must consider mother-tongue learning to improve learning outcomes. However, making the vast learning content accessible in multiple languages could be daunting. This chapter explores these emerging challenges and changing stakeholder expectations from the formal education system. The policy implications, possible technology-driven solutions, and their effectiveness in addressing the growing challenges of a global learning village have been explored.

The purpose of this paper is to identify the areas and logic of integration of different stakeholders using different methods and to analyse their applicability and challenges in practical projects. The main aim is to describe how these different methods impact value creation.

Action design research was carried out in a large hospital construction project where the first author acted as an “involved researcher” and the second author acted as an “outside researcher”. Two workshops were organised to evaluate the direct and indirect challenges and benefits of the applied four methods and to explain how different methods enable value creation.

All the studied methods provide good results in terms of usability and commitment to the aims of the project, thus delivering the direct benefits expected. Process, people and tools logic works well in this case project when applying the methods properly. Significant evidence was provided on secondary deliverables of the methods, and all analysed methods had a significant impact in the area of leading people, clarifying what “focus on people” means and how it is enabled.

Focus on people can be achieved through different operative methods if applied in the right way. It is necessary to select the most suitable methods based on all the direct and indirect deliverables.

This case project offered a platform to analyse integration methods in a real-life project using the collaborative contract method. The authors were able to participate in the analysis by taking action from the very beginning of the project in terms of training, learning, continuous development and coaching of these methods and evaluating the applicability.

The South African Government announced the black economic empowerment (BEE) legislation in 2003 in the public procurement systems. The legislation was deemed a catalyst for the emancipation of the previously disadvantaged citizens due to the apartheid government policies that secluded them from economic activities. This study aims to explore the challenges of black construction professionals with the BEE as a procurement policy.

This study adopted a qualitative research approach. Thirty-five black construction professionals were contacted for interviews, of which 21 responded. Due to the COVID-19 restriction, participants were interviewed using telephone interview techniques. The information received was analysed using the thematic contents analysis method.

The findings revealed the challenges confronting black construction professionals regarding the BEE policy as corrupt practices (leading to the award of contracts to unqualified people), fronting of contractors and individuals for unqualified firms, preventing the participation of experienced and foreign firms, poor policy implementation with no monitoring mechanism and loss of tender due to strict requirements.

Urgent attention is needed to review the BEE policy implementation process by the South African government to address the challenges enumerated by the policy beneficiaries to ensure the achievement of the policy objectives.

This study has identified the challenges of the BEE policy; thus, the government can institute measures to address the hindrances thwarting the beneficiaries from realising the policy objectives.

The objectives of this study are to (a) identify spatial and temporal crime concentrations, (b) supplement the traditional place-based analysis that defines hot spots based on counted incidents with an analysis of crime severity and (c) add to the research of hot spots with an analysis of offender data.

This study explores crime concentration in mass transit settings, focusing on Edmonton’s Light Rail Transit (LRT) stations in 2017–2022. Pareto curves are used to observe the degree of concentration of crime in certain locations using multiple estimates; trajectory analysis is then used to observe crime patterns in the data on both places and offenders.

A total of 16.3% of stations accounted for 50% of recorded incidents. Train stations with high or low crime counts and severity remained as such consistently over time. Additionally, 3.6% of offenders accounted for 50% of incident count, while 5% accounted for 50% of harm. We did not observe differences in the patterns and distributions of crime concentrations when comparing crime counts and harm.

Hot spots and harm spots are synonymous in low-crime-harm environments: high-harm incidents are outliers, and their weight in the average crime severity score is limited. More sensitive severity measures are needed for high-frequenty, low-harm enviornments.

The findings underscore the benefits of integrating offender data in place-based applied research.

The findings provide additional evidence on the utility of place-based criminology and potentially cost-effective interventions.

There is a paucity of published research regarding service employees’ side of gloomy consequences emanating from value co-creation (VCC). The purpose of this paper is to provide a comprehensive overview of the activities and interactions of VCC that can result in negative well-being for service employees.

This paper is a theory synthesis paper and, as such, seeks to accomplish conceptual integration of multiple theories and literature streams.

The origins of negative outcomes of VCC are infinite, and for the purpose of this study, the potential triggers of negative outcomes are limited to typical processes and behaviours initiated by VCC of services. For the purposes of this paper, dysfunctional customer behaviour, customer incivility, value co-destruction, boundary-spanning activities, organisational structure and policies and resource integration are investigated as sources of negative well-being for service employees.

The first limitation is the focus on offline transactions. Although the accepted definition of a service ecosystem provides for it to be a “self-adjusting system” a need could emerge for some formal management structure to cope with the increasing complexity of service transactions. A theoretical implication of this paper is that it includes a few lesser researched elements in the context of VCC. A starting point to deal with undesirable VCC interactions is to distinguish between undesirable interaction outcomes that originated inside the firm (own service employees) and those that originated from outside the firm (dysfunctional customers).

A first suggestion on how managers could deal with undesirable VCC interactions is to distinguish between undesirable interaction outcomes that originated inside the firm (e.g. own service employees, firm policies and structure) and those that originated from outside the firm (e.g. customer incivility and dysfunctional customers), as these two types of interaction outcomes require different interventions. Firms will need to bring together, study, analyse and assess all service employee experiences and challenges generated by VCC interactions. The frequency and significance of negative incidents should indicate the amount of effort and time to be spent on types of negative incidents.

A challenge for service ecosystems is how they will adjust to comply with novel and traditional non-business objectives in the light of transformational, upliftment and other calls from society, whilst at the same time improving the well-being of the entire service ecosystem (i.e. providers, users and society). The improvement of well-being versus reducing suffering/losses/risks is not an option. The words of Hammedi et al. (2024, p. 159) “we move towards the conceptualization of service ecosystem health as a harmonious state in which private, public and planetary well-being merge” are exceptionally fitting here.

The negative consequences of VCC impact the well-being of service employees and are costly for a firm. Suggestions to prevent or limit the impact of undesirable or harmful consequences are made. This study is of value for service businesses, service academics and society. A greater awareness of the destructive nature of negative consequences of VCC will hopefully transpire from this study.