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Tacit knowledge in frontline operations is primarily reflected in the holders’ intuition about dynamic systems. Despite the implicit nature of tacit knowledge, the understanding of complex systems it encapsulates can be displayed through formalization methods. This study seeks to develop a methodology for formalizing tacit knowledge in a dynamic delivery system.

This study employs a structured survey to gather experiential knowledge from dispatchers engaged in last-mile delivery operations. This knowledge is then formalized using a value function approximation approach, which transforms tacit insights into structured inputs for dynamic decision-making. We apply this methodology to optimize delivery operations in an online-to-offline pharmacy context.

The raw system feature data are not strongly correlated with the system’s development trends, making them ineffective for guiding dynamic decision-making. However, the system features obtained through preprocessing the raw data increase the predictiveness of dynamic decisions and improve the overall effectiveness of decision-making in delivery operations.

This research provides a foundational framework for studying sequential dynamic decision problems, highlighting the potential for improved decision quality and system optimization through the formalization and integration of tacit knowledge.

This approach proposed in this study offers a method to preserve and formalize critical operational expertise. By embedding tacit knowledge into decision-making systems, organizations can enhance real-time responsiveness and reduce operational costs.

This study presents a novel approach to integrating tacit knowledge into dynamic decision-making frameworks, demonstrated in a real-world last-mile delivery context. Unlike previous research that focuses primarily on explicit data-driven methods, our approach leverages the implicit, experience-based insights of operational staff, leading to more informed and effective decision-making strategies.

This research paper aims to establish a comprehensive framework for the barriers to CER in the construction industry, assesses the barriers' relative degrees of hindrance and causal mechanisms.

Firstly, 26 carbon emission reduction (CER) barriers in the construction industry were identified based on a systematic literature review (SLR) and categorized into five dimensions: policy, economy, society, technology and organization (PEST + O model). Secondly, the Best–Worst Method (BWM) was used to clarify the degrees of hindrance of the CER barriers. Then, the Grey-Decision-Making Trial and Evaluation Laboratory (Grey-DEMATEL) was used to visualize the directional cause–result relationship network among prominent barriers. Finally, the Boston matrix model was used to propose differentiated strategies to address CER barriers in the construction industry.

The calculated centrality and causality of the prominent barriers indicated that the lack of relevant legal policies and normative guidelines, the poor binding force and enforcement of existing relevant policies, the lack of effective economic subsidies and incentives and the difficulty in the operation, transformation and upgrading of existing construction CER are the key barriers that CER needs to address first in the construction industry. Considering the order of priority and the optimal path, differentiated countermeasures are proposed to address key, driving, independent and effect barriers.

This study develops a BWM–Grey-DEMATEL integrated multi-criteria decision-making model. An innovative C-shaped strategic map for addressing CER barriers in the construction industry is proposed by integrating the dual dimensions of time and space. This will guide practitioners, policymakers and decision-makers in developing CER strategies.

Despite wide awareness of the importance of digital transformation (DT) for emerging market firms, we have limited understanding of the drivers, the process or the outcomes of DT in emerging market firms.

We conducted a qualitative study on 24 case companies in Thailand and embraced thematic analysis to generate our research findings.

The framework shows that the DT process in emerging market firms proceeds over three stages—market-opportunity sensing, digital technology acquisition and leading DT—which are driven by technological dynamism, business ties and institutional support. Once DT is successfully implemented, emerging market firms can improve their operational efficiency, customer relationship management, business model innovation and human resources management.

This study thus contributes to the DT literature by offering a three-stage model of DT and identifying important antecedents and consequences of DT, which together specify how emerging market firms transform themselves digitally.

As China is on an inevitable march into the digital era, firms have accumulated abundant digital assets, such as algorithms and data. Facing the possibility of using digital assets as a new type input, besides traditional inputs such as capital and labor, would powerful managers perform better? Would managerial power help managers increase the efficiency of how a firm combines traditional and digital inputs and converts them into outputs? Thus, the purpose of this study is to investigate whether powerful managers promotes corporate productivity by using digital assets as a new input.

Using data from listed Chinese firms between 2008 and 2020, the authors constructed panel regressions with three-way fixed effects to examine whether and how managerial power influences corporate productivity in the current digital context, particularly under market uncertainty.

The findings reveal no consistent relationship between managerial power and corporate productivity. The results explain this from two contrasting effects: while managerial power promotes technological change it hinders technical efficiency – two components of total productivity. Moreover, this study identifies market uncertainty as a significant external contingency. In uncertain markets, strong managerial power positively impacts corporate productivity.

The results extend extant theoretical insights in the literature on how managerial power might influence corporate productivity.

Green innovation in human-centric smart manufacturing (HSM-GI) has emerged as a new paradigm in innovation management for Industry 5.0. The evaluation analysis method is crucial for measuring the development progress and guiding continual improvements of HSM-GI. Since this process of HSM-GI can be regarded as complex and interactive, a holistic picture is often required to describe the interrelations of its antecedents and consequences. In this respect, this study aims to construct a causality network indicator system and proposes a synergy evaluation method for HSM-GI.

Firstly, based on the Driver force-State-Response (DSR) causal-effect framework, this study constructs a holistic indicator system to analyze the interactions between environmental and human concerns of HSM-GI. Secondly, owing to the imprecision of human cognition and synergy interaction in the evaluation process, a flexible hesitant fuzzy (HF) superiority-inferiority synergetic evaluation method is presented. This method quantifies the strengths of causal relationships and expresses the incentives and constraints attitudes of humans. Finally, the proposed framework is applied to six HSMs in the electronic technology industry.

The driving force and state of the HSM-GI system exhibit an upward trend, while the response continues to decline due to changing market demands. The order and synergy degree have shown an increasing trend during 2021–2023, particularly significant for BOE and Haier Smart Home. HSM-GI systems with higher scores mostly have functional coordination and a coherent synergy structure.

This study demonstrates the proposed approach’s applicability and assists policymakers in formulating targeted strategies for green innovation systems.

Improving the management efficiency of new principals in low-performing schools has important practical value and theoretical significance. Based on organizational socialization theory, this study adopts a single case study method to analyze in-depth the organizational socialization process of a new principal after taking over a low-performing school.

Through three years of longitudinal data analysis in a Chinese school, the study establishes four stages that the new principal experienced after taking office. Then, it analyzes the interaction between the new principal and school members (vice-principals, department heads and teachers) in each stage.

Three main determinants can be perceived to affect the effectiveness of the new principal: the former principal’s imprint, school members’ internal contagion and school members’ demand contradiction. The study further shows that the new principal needed to pay attention to school members’ attitudes toward himself and the former principal as well as focus on building relationships with management.

This study expanded the analysis from teachers to school members (including vice-principals and department heads) to comprehensively analyze the organizational socialization of a new principal.

This paper examines the moderating effects of online reviews on the relationship between country image, product image, and purchase intention of products from two developed countries in Vietnam.

This current research used a cross-sectional design. Data was collected via questionnaires, and 305 responses were left after refining. The collected data were analyzed using exploratory factor analysis, confirmatory factor analysis, structural equation modeling, and multi-group analysis methods.

Affective country images do not directly affect purchase intention when online review quality and positivity are high. Cognitive country images still directly affect purchase intention when online review positiveness is low. However, online review quantity does not moderate the effects of country images on product images and purchase intention.

Cognitive country image consistently affects purchase intention through the central route independent of online reviews. In contrast, the affective country image will likely affect purchase intention through the peripheral route when online reviews are insufficient for customers.

Firms can mitigate the adverse effects of country image, especially cognitive country image, in foreign markets by improving online review quality and positiveness.

Our study extended existing literature by providing a better understanding of the nature of country image and the roles of country image dimensions in shaping product image and purchase intention in the context of the increasing popularity of online reviews.

This study presents a systematic literature review (SLR) of the interdisciplinary literature on drones in last-mile delivery (LMD) to extrapolate pertinent insights from and into the logistics management field.

Rooting their analytical categories in the LMD literature, the authors performed a deductive, theory refinement SLR on 307 interdisciplinary journal articles published during 2015–2022 to integrate this emergent phenomenon into the field.

The authors derived the potentials, challenges and solutions of drone deliveries in relation to 12 LMD criteria dispersed across four stakeholder groups: senders, receivers, regulators and societies. Relationships between these criteria were also identified.

This review contributes to logistics management by offering a current, nuanced and multifaceted discussion of drones' potential to improve the LMD process together with the challenges and solutions involved.

The authors provide logistics managers with a holistic roadmap to help them make informed decisions about adopting drones in their delivery systems. Regulators and society members also gain insights into the prospects, requirements and repercussions of drone deliveries.

This is one of the first SLRs on drone applications in LMD from a logistics management perspective.

This study aims to investigate the relationship between corporate sustainable development goals (SDGs) disclosure and analyst forecast quality.

The study focuses on a sample of 95 Italian-listed companies preparing the mandatory non-financial declaration (NFD) according to the Global Reporting Initiative (GRI) standards over a five-year period (2017–2021), corresponding to an unbalanced sample of 438 observations. Analyst forecast quality was proxied by earnings forecast accuracy (FA) and earnings forecast dispersion (FD), built on data retrieved from the Refinitiv database. A manual content analysis was performed on NFDs to derive an SDG disclosure score (SDGD) for each sampled company.

This study provides empirical evidence suggesting that voluntary SDG disclosure matters to the capital market in that it helps enhance the information environment of companies, evidenced by improved analyst forecast quality. In particular, this study highlighted that SDG disclosure positively influences analyst FA while negatively affecting analyst FD.

This study focuses on the Italian context, which has idiosyncratic characteristics regarding the structure of the financial market, the composition of corporate ownership and experience in non-financial reporting practices.

This study indicates to corporate managers that following GRI standards may represent the right way to better integrate SDG disclosure in corporate non-financial reports and increase the relevance of such information for investors and other capital market participants.

To the best of the authors’ knowledge, this is the first study that empirically examines the association between SDG disclosure and analyst forecast quality.

This study aims to explore the dynamic interplay of key resources (i.e. research and development (R&D), advertising and exports) in affecting the performance of USA manufacturing firms. Specifically, the authors examine the dynamic impact of joint resources and predict differential effect scales contingent on firm capabilities.

This study presents a combined multiple regression analysis (MRA)-multilayer perceptron (MLP) neural network modeling and investigates the complex interlinkage of capabilities, resources and performance. As an innovative approach, the MRA-MLP model investigates the effect of capabilities under the combinatory deployment of joint resources.

This study finds that the impact of joint resources and synergistic rents is not uniform but rather distinctive according to the combinatory conditions and that the pattern is further shaped by firm capabilities. Accordingly, besides signifying the contingent aspect of capabilities across a range of resource combinations, the result also shows that managerial sophistication in adaptive resource control is more than a managerial ethos.

The proposed analytic process provides scientific decision support tools with control mechanisms with respect to deploying multiple resources and setting actionable goals, thereby presenting pragmatic benchmarking options to industry managers.

Using the theoretical underpinnings of the resource-based view (RBV) and resource orchestration, this study advances knowledge about the complex interaction of key resources by presenting a salient analytic process. The empirical design, which portrays holistic interaction patterns, adds to the uniqueness of this study of the complex interlinkages between capabilities, resources and shareholder value.