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Article
Publication date: 19 December 2024

Julie B. Olson-Buchanan, Lisa M. Finkelstein and Rushika De Bruin

While sex discrimination and race discrimination are prevalent in the workplace, a relatively low proportion of those who experience it choose to voice. This paper aims to…

Abstract

Purpose

While sex discrimination and race discrimination are prevalent in the workplace, a relatively low proportion of those who experience it choose to voice. This paper aims to investigate why individuals choose to voice or not voice discrimination by exploring the role of metastereotypes – beliefs about what others think about a group one belongs to – with respect to voicing or not voicing discrimination at work.

Design/methodology/approach

Of the 475 participants surveyed, 34% (164 respondents) had experienced either race or sex discrimination. The metastereotypes of these 164 respondents who either voiced (31%) or did not voice (69%) sex or race discrimination were gathered and examined with respect to the themes and valence of the descriptors. Differences in the content and valence of metastereotypes were examined from different samples taken at two different time periods to explore the possible influence of social movements (#MeToo and #BlackLivesMatter).

Findings

These qualitative analyses provide new insights into how people making different choices regarding the voicing of their mistreatment believe they are viewed. Metastereotypes differed to some extent in content and valence depending on perceiver, source, type of discrimination and timing.

Social implications

This can assist in the development of strategies to encourage voicing with the ultimate goal of reducing workplace mistreatment.

Originality/value

This paper provides the critical first step for including metastereotypes in the model to predict voice in the workplace.

Details

International Journal of Conflict Management, vol. 36 no. 1
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 23 December 2024

Irma Francoise Jacqueline Dupuis Day, Jamie Carlson, Alexander Taylor, Lisa Toohey, Fotini Delgado and Tamara Bucher

This research explores wine customer interaction with connected packaging in retail, offering insights for wine producers to enhance customer behavioural engagement strategies…

Abstract

Purpose

This research explores wine customer interaction with connected packaging in retail, offering insights for wine producers to enhance customer behavioural engagement strategies. The study aims to understand patterns of customer visual attention and information preferences in the context of connected packaging.

Design/methodology/approach

The research adopts an empirics-first (EF) approach, including a two-study mixed-method research design. EF is particularly suited to exploring emerging customer behaviours in innovative technological contexts. Study One uses Google Analytics and Tag Manager to measure connected packaging users’ visual attention and behavioural engagement. Study Two uses maximum difference scaling to assess user preferences for wine attributes in retail.

Findings

Study One reveals distinct patterns of user behavioural engagement. Highly engaged users exhibit deeper interaction with product, brand and sustainability information, often revisiting content. First-time users focus on top-of-page content before disengaging. Study Two results corroborate the importance of product information (grape variety, wine style and region of origin), with highly involved wine consumers showing greater interest in connected packaging.

Originality/value

This research advances the understanding of connected packaging user interaction and information preferences, an area previously underexplored. It demonstrates the potential of connected packaging for enhancing ongoing customer behavioural engagement and providing additional product information. The study’s innovative EF approach, combining real-world behavioural data with preference analysis, supports and extends existing research on wine attribute preferences while demonstrating the potential of connected packaging as an ongoing value co-creation tool.

Details

International Journal of Wine Business Research, vol. 37 no. 1
Type: Research Article
ISSN: 1751-1062

Keywords

Article
Publication date: 30 August 2024

Lisa Edmondson, Harleen Kooner and Cara Wood

This paper describes qualitative research evaluating the impacts of parkrun in a female prison. The extended methodology section explains why HMPPS psychologists have been ideally…

Abstract

Purpose

This paper describes qualitative research evaluating the impacts of parkrun in a female prison. The extended methodology section explains why HMPPS psychologists have been ideally suited to investigate custodial parkrun whilst successfully partnering with a range of stakeholders, conferring benefits that could not have been achieved in any other way.

Design/methodology/approach

Purposive sampling resulted in 15 semi-structured interviews with prisoner parkrunners and volunteers at a women’s prison in England.

Findings

A range of highly positive parkrun experiences were described, which were grouped into four themes with sub-themes; improved mental and physical health, a sense of purpose, enhanced connections to others and stabilisation in prison. Women struggled when custodial parkrun was inconsistently delivered.

Research limitations/implications

Custodial parkrun offers an opportunity for women to develop factors underpinning health and well-being, harnesses elements which engage women in physical activity and mitigates some gendered barriers to exercise. The findings also describe factors which are important to desistance, the development of a rehabilitation culture, self-determination theory (Ryan and Deci, 2000) and a trauma-informed approach. The opportunity for women to participate in parkrun through the gate may offer an important and sustainable “catalyst for change” (Maruna, 2001, p. 96).

Practical implications

The paper discusses how parkrun might be further utilised across the female prison estate. It adds to the evidence base regarding the benefits of physical activity for women, which might be considered when developing a sports strategy specific to the female estate. Additionally, HMPPS managers hoping to further develop the rehabilitation culture in their establishment might be persuaded as to the benefits of parkrun in this regard. Finally, the work provides an exemplar of how HMPPS psychologists can work with stakeholders to enhance practice evaluations.

Originality/value

This is only the second published research paper focusing on the impacts of parkrun in the custodial estate, and the first looking at women. Additionally, its inclusion in this Special Edition mean it is among the first published works describing how HMPPS psychologists can successfully partner with stakeholders to support evidence-based practice.

Details

The Journal of Forensic Practice, vol. 27 no. 1
Type: Research Article
ISSN: 2050-8794

Keywords

Article
Publication date: 28 January 2025

Xi Liang, Stephanie Hui-Wen Chuah and Lisa Tung

Employing the extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, this study examines the potential differences between two groups of hotel guests …

Abstract

Purpose

Employing the extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, this study examines the potential differences between two groups of hotel guests – business and leisure travelers – in terms of factors influencing their intention to purchase hotel products on Douyin (TikTok) in China.

Design/methodology/approach

Data gathered from 700 Chinese hotel guests was analyzed using partial least squares-structural equation modeling (PLS-SEM) and multigroup analysis (MGA).

Findings

The MGA results reveal that three newly added variables – personalization, perceived interactivity and perceived creativity – significantly influence the purchase intention of leisure travelers but not business travelers. Regarding the conventional UTAUT2 variables, leisure travelers are more influenced by hedonic motivation and price value in their purchasing decisions. In contrast, performance expectancy and effort expectancy have a greater impact on the decision-making process of business travelers than their leisure counterparts.

Research limitations/implications

Theoretically, this paper is among the first to explore traveler types as moderators in the purchase of hotel products on Douyin. Practically, the findings offer valuable guidance for hotel marketers aiming to leverage Douyin to promote hotel products to these two different traveler segments.

Practical implications

Instead of using “one-size-fits-all” strategies, hotel managers should design marketing strategies that address the diverse needs of business and leisure travelers on Douyin. By implementing this strategy, they can effectively attract target customers and, in turn, increase hotel revenue.

Originality/value

This study expands the UTAUT2 framework and contributes to the scarce knowledge about the differences between business and leisure travelers regarding the relative importance of factors that influence their purchase intention for hotel products on Douyin among business and leisure travelers.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 4 February 2025

Xing (Stella) Liu, Lisa C. Wan and Anna S. Mattila

This study aims to explore how the extensive implementation of virtual influencers (VIs) in the hospitality and tourism industry shapes tourists’ trust perceptions. Specifically…

Abstract

Purpose

This study aims to explore how the extensive implementation of virtual influencers (VIs) in the hospitality and tourism industry shapes tourists’ trust perceptions. Specifically, it compares the differences between human influencers (HIs) and VIs based on mind perception theory and outlines the strategies for hospitality and tourism marketers to efficiently adopt influencers to enhance customers’ trust in diversified consumption contexts.

Design/methodology/approach

Three experiments were conducted with online panels (n = 799). Study 1 outlines the anticipated focal effect and the mediating role of perceived experience. Study 2 replicates the effect and investigates its downstream consequences. Study 3 examines the moderating effect of product type.

Findings

The results reveal that customers are more likely to distrust VIs than their human counterparts because the former is thought to possess a lower degree of perceived experience. This effect is more prominent in the endorsement of experiential (versus functional) products and services.

Originality/value

This research advances the understanding of how tourists perceive HIs andVIs differently in social media endorsement, enriching the growing literature on VIs. Hospitality marketers can also gain insights into the advantages and limitations of VIs, providing valuable information to optimize their marketing effectiveness.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 7 November 2024

Lisa Knight, Rafaela Neiva Ganga, Matthew Tucker, Adam P. Shore and Steve Nolan

This paper presents a realist evaluation of leadership within an integrated care system (ICS) in England. This paper aims to examine which aspects of leadership are effective, for…

Abstract

Purpose

This paper presents a realist evaluation of leadership within an integrated care system (ICS) in England. This paper aims to examine which aspects of leadership are effective, for whom, how and under what circumstances.

Design/methodology/approach

Realist evaluation methodology was used, adopting prior realist review findings as the theoretical framework to refine explanations of how and why leadership within an ICS is effective. Between January and November 2023, 23 interviews with ICS leaders took place, alongside 7 meeting observations and documentary analysis. The Realist And Metanarrative Evidence Syntheses: Evolving Standards (RAMESES) guidance informed the study design, conduct and reporting.

Findings

The findings highlight two overarching infrastructural contexts influencing leadership in ICSs: the impact of the post-COVID-19 pandemic legacy and the differences between health and social care regulatory and financial environments. Findings demonstrate that ICS leaders identified a strong sense of purpose as crucial for guiding decisions and creating a psychologically safe environment for open, honest discussions, fostering calculated risk-taking. Whilst a shared vision directed priority setting, financial pressures led to siloed thinking. Leadership visibility was linked to workforce morale, with supportive leadership boosting morale amidst evolving ICS landscapes and confidence in data-driven decisions supported prevention activities. However, financial constraints hindered responsiveness and innovation in addressing health inequalities.

Originality/value

By examining ICS leadership post-COVID-19 pandemic and amidst varying regulatory and financial environments, this study contributes to the emerging literature on systems leadership and offers practical guidance for leaders navigating the complexities of integrated care.

Open Access
Article
Publication date: 20 February 2024

Nicholas Chandler

The purpose of this study is to ascertain which competences are seen by employers as important for accounting students in an emerging economy, to triangulate this list with the…

Abstract

Purpose

The purpose of this study is to ascertain which competences are seen by employers as important for accounting students in an emerging economy, to triangulate this list with the experiences of working students and compare with those work competencies acquired during the period of study.

Design/methodology/approach

This study employs a novel mixed-method approach, with interviews of employers (n = 11) to identify key work competencies, and then with a quantitative study of working students (n = 184) to examine the work competency gap, using paired T-tests and mean weight discrepancy scores. The study was undertaken between September and December 2022.

Findings

The paper provides empirical insights into key work competencies in an emerging economy. There is a focus on technical skills at the university, whilst soft skills are preferred by employers. New key work competencies were uncovered relating to intuition, innovation and communicating in a foreign language. The key personal characteristics required for the job relate to change and uncertainty.

Research limitations/implications

A qualitative assessment of key work competencies of employers and the use of mean weighted discrepancy scores is recommended in further studies in this field.

Practical implications

Practical approaches for educators, government and employers are offered to address the increasing demand for soft skills and other work competencies specific to an emerging economy.

Originality/value

The study is set in an emerging economy, which is underdeveloped in this field. The findings inform key stakeholders with a vested interest in reducing the work competency gap.

Details

Higher Education, Skills and Work-Based Learning, vol. 15 no. 7
Type: Research Article
ISSN: 2042-3896

Keywords

Article
Publication date: 5 September 2023

Farish Armani Hamidon, Faridah Lisa Supian, Mazlina Mat Darus, Yeong Yi Wong and Nur Farah Nadia Abd Karim

The host–guest molecules are often used in various fields and applications. This paper aims to discuss the role of host–guest complexes in the textile industry, focusing on…

Abstract

Purpose

The host–guest molecules are often used in various fields and applications. This paper aims to discuss the role of host–guest complexes in the textile industry, focusing on calixarenes as a potential adsorbent for hazardous dyes. The paper begins with an introduction to nanotechnology and its many uses, including textiles.

Design/methodology/approach

The risks associated with the utilisation of dyes and its adverse effects on the environment are then also highlighted. This paper also discusses the structure and characteristics of calixarenes and their potential use as an adsorbent to extract toxic metals from aqueous solutions. The paper also explains the molecular structure of calixarenes, especially the ability of its upper and lower rims, which can be altered to yield derivatives with various selectivities for diverse guest ions and small molecules. In addition, the application of various host–guest molecules in the textiles industry to extract dyes also had been discussed.

Findings

In conclusion, the paper highlights the essential in establishing a systematic review on the significance of selective adsorbents, such as calixarenes, to isolate particular targets from diverse matrices in the textile industry.

Research limitations/implications

Only discussing several applications for several host–guest molecules.

Originality/value

The paper concisely describes various host–guest molecule applications in the textile industry, with each molecule being elaborated upon in detail.

Details

Research Journal of Textile and Apparel, vol. 29 no. 1
Type: Research Article
ISSN: 1560-6074

Keywords

Book part
Publication date: 31 January 2025

David Norman Smith and Eric Allen Hanley

Controversy has long swirled over the claim that Donald Trump's base has deeply rooted authoritarian tendencies, but Trump himself seems to have few doubts. Asked whether his…

Abstract

Controversy has long swirled over the claim that Donald Trump's base has deeply rooted authoritarian tendencies, but Trump himself seems to have few doubts. Asked whether his stated wish to be dictator “on day one” of second term in office would repel voters, Trump said “I think a lot of people like it.” It is one of his invariable talking points that 74 million voters supported him in 2020, and he remains the unrivaled leader of the Republican Party, even as his rhetoric escalates to levels that cautious observers now routinely call fascistic.

Is Trump right that many people “like” his talk of dictatorship? If so, what does that mean empirically? Part of the answer to these questions was apparent early, in the results of the 2016 American National Election Study (ANES), which included survey questions that we had proposed which we drew from the aptly-named “Right-Wing Authoritarianism” scale. Posed to voters in 2012–2013 and again in 2016, those questions elicited striking responses.

In this chapter, we revisit those responses. We begin by exploring Trump's escalating anti-democratic rhetoric in the light of themes drawn from Max Weber and Theodor W. Adorno. We follow this with the text of the 2017 conference paper in which we first reported that 75% of Trump's voters supported him enthusiastically, mainly because they shared his prejudices, not because they were hurting economically. They hoped to “get rid” of troublemakers and “crush evil.” That wish, as we show in our conclusion, remains central to Trump's appeal.

Details

The Future of Agency
Type: Book
ISBN: 978-1-83608-978-0

Keywords

Article
Publication date: 31 January 2025

Georg Hauer and Ann-Kathrin Beschle

This paper aims to explore how homeworking influences employee engagement in a German service company during the COVID-19 pandemic and to provide recommendations for organisations…

Abstract

Purpose

This paper aims to explore how homeworking influences employee engagement in a German service company during the COVID-19 pandemic and to provide recommendations for organisations on how to secure employees’ engagement remotely.

Design/methodology/approach

This paper adopts a qualitative research design in a case study setup with a German service company. A refined framework links homeworking and engagement based on the data collected from interviews and surveys.

Findings

This paper identifies several factors that affect engagement whilst homeworking, such as work–life balance, family, work intensification, team environment, leadership, organisational activities and flexible working arrangements. The paper also proposes a refined framework that links homeworking and engagement and offers practical implications for organisations.

Research limitations/implications

This paper is based on a small and homogeneous sample from one service company in Germany, which limits the generalisability of the findings. Future research could use larger and more diverse samples, longitudinal designs and quantitative methods to examine the impact of homeworking on engagement.

Originality/value

This paper contributes to the scarce literature on homeworking and engagement by providing new and up-to-date insights into the homeworking experience and its effect on engagement in the context of the COVID-19 pandemic. The paper also offers useful suggestions for organisations on how to adapt their practices and policies to secure engagement in a remote work environment.

Details

Industrial and Commercial Training, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0019-7858

Keywords

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