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This study aims to investigate the experiences of service providers supporting male victims and female perpetrators of intimate partner violence (IPV). The study explored the drivers, methods and treatments of female-perpetrated IPV, the nature and impact of abuse towards male victims, the barriers and facilitators to service provision and the impact on the practitioners themselves.

The study used a qualitative approach, using reflexive thematic analysis to analyse semi-structured interviews with 13 experienced service providers.

Two overarching themes were identified: systemic issues in service provision, including challenges with multi-agency approaches, funding and availability of services and the impact on practitioners; and gender stereotypes, which created barriers to male victims' help-seeking and influenced the treatment of female perpetrators.

The findings suggest the need for a multi-level approach, addressing gendered inequalities in IPV policy and funding, implementing gender-inclusive, evidence-based and trauma-informed practices, and raising public and professional awareness to challenge the dominant “domestic violence stereotype”.

This study provides a detailed, in-depth exploration of the experiences of service providers supporting “non-typical” populations in IPV, revealing the complex, multi-faceted challenges they face within a system that is inherently designed to support female victims of male perpetrators.

This study is the maiden attempt to understand the influence of four specific sources of employee support (SES), on the life insurance agents’ retention (AR) with the mediation of felt obligation (FO) in the context of the life insurance industry.

This study adopted a quantitative methodology and used the partial least squares-structural equation modelling to test the hypotheses of the study. Using convenience sampling method and a web-based questionnaire, this study gathered data from agents (n 265) of life insurance companies located in the central region of Malaysia.

The results reveal a positive relationship between all SES and AR. This means when agents perceive higher levels of support from their supervisors, peers, technology and mentors, they are more likely to remain in the industry. Contrary to the expectations, FO does not mediate the relationship between SES and AR, indicating that SES directly influences AR without the involvement of FO.

This study is the first to explore how an integrated model of SES influences AR within the Malaysian life insurance industry. The model takes a comprehensive approach, incorporating various SES including the less studied perceived technological support in influencing AR through the framework of social exchange theory.