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This study aims to investigate how framing a news article differently could affect the public’s stigma towards autism.

A total of 117 adult participants were randomly assigned to one of the two conditions where they read a news article framed: (1) episodically; or (2) thematically. The news articles as experimental stimuli were derived from a real news article on Channel NewsAsia that had received the most views on the topic about autism over the period 2022 to 2023. Participants filled out the pre- and post-test questionnaires including the Bogardus Social Distance scale as the measure of stigma towards autism.

Results indicated that reading the news article, either thematically or episodically framed, significantly increased the public’s stigma towards autism, reflected on the social distance measure. Reading a news article framed episodically increased public’s stigma towards autism more than reading a news article framed thematically. Qualitative feedback suggests that participants thought the news articles were generally negatively written, which could have contributed to the increased stigma.

This study was an initial attempt to experimentally examine how news articles written in different ways could influence the public’s stigma towards autism. The findings highlight that the issue regarding media coverage of autism deserves more attention.

The mimicking technology comprises the use of Artificial Intelligence and machine learning in order to play a crucial role in electronic customer relationship management (e-CRM). E-CRM involves managing a business relationship with both present and potential customers. The purpose of this chapter is to assess the role of human mimicking technology in electronic customer relationship management specifically for the service sector. This study performs a qualitative study–based exploratory research utilising in-depth interviews with 10 experts. It has been carried out through structured interviews with academic and professional experts through MoSCoW prioritisation method through adopted a mimicking technology based customer feeling exposure based scale. Findings will be based on expert opinion by using the adopted scale. The outcome analysis of MoSCoW method reported that mimicking technology–based customer feeling exposure factors like ‘Customer understanding’ and ‘Relationaliztion’ are found to be prioritised under the ‘must have’ category, while factors like ‘Positioning’ and ‘Price/Cost’ are found to be placed under the ‘should have’ category. Subsequently, factors like ‘Promotion/Communication’ come under ‘could have’ category, whereas the factor i.e. ‘Place/Convenience’ falls under ‘won't have’ category. This study provides valuable insights into different service sectors in direction to use of mimicking technologies for managing the relationships with existing and prospective customers. Based on authors' knowledge, this study firstly bridges the gap between human mimicking technologies in e-CRM. This study attempts to simplify the prioritisation of mimicking technologies factors.

This study employs the conservation of resources (COR) theory to underscore the significance of resilience as a prospective resource in managing the suppression of emotions caused by narcissistic leadership through the violation of psychological contracts.

In order to attain our research goal, a moderated-mediated model was implemented using PLS-SEM, based on information obtained from a sample of 342 participants. This investigation gathered data from employees employed in private universities located in the northern region of India.

According to the results, narcissistic leaders are more likely to violate employees’ psychological contracts, which can lead to emotional suppression of employees at the workplace. Nonetheless, a higher level of resilience functions as a buffer against the adverse effects of leadership characterized by narcissistic traits.

Through the integration of resilience and psychological contract breach as important mediators and moderators, it offers new perspectives on the complex interactions between emotional suppression and narcissistic leadership in academic contexts.

Design-thinking (DT) in education has attracted significant interest from practitioners and academics, as it proffers new-age thinking to transform learning processes. This paper synthesises extant literature and identifies the current intellectual frontiers.

First, a systematic-literature-review was undertaken employing a robust process of selecting papers (from 1986 to 2022) by reading titles, abstracts and keywords based on a required criterion, backward–forward chaining and strict quality evaluations. Next, a bibliometric analysis was undertaken using VOSviewer. Finally, text analysis using RStudio was done to trace the implications of past work and future directions.

At first, we identify and explain 12 clusters through bibliometric coupling that include “interdisciplinary-area”, “futuristic-learning”, “design-process” and “design-education”, amongst others. We explain each of these clusters later in the text. Science, Technology, Engineering, Arts and Mathematics (STEAM), management education, design and change, teacher training, entrepreneurship education and technology, digital learning, gifted education and course development) Secondly, through co-word-analysis, we identify and explain four additional clusters that include “business education and pedagogy”, “content and learning environment”, “participants and outcome” and finally, “thinking-processes”. Based on this finding, we believe that the future holds a very positive presence sentiment for design thinking and education (DT&E) in changing the 21st century learning.

For investigating many contemporary challenges related to DT&E, like virtual reality experiential learning, sustainability education, organisational learning and management training, etc. have been outlined.

Academics may come up with new or improved courses for the implementation of DT in educational settings and policymakers may inculcate design labs in the curricula to fortify academic excellence. Managers who would employ DT in their training, development and policy design, amongst others, could end up gaining a competitive advantage in the marketplace.

This study conducted a comprehensive review of the field, which to our limited knowledge, no prior studies have been done so far. Besides, the study also outlines interesting research questions for future research.

Linked data can provide unique insights into both the need for social care services and the outcomes of intervention. Crucially, these insights will be based on much more representative coverage of the population of people receiving social care than is achieved by surveys and they are not subject to the reporting bias that can arise in relation to stigmatised services.

The opportunities are expanding for linking together routine administrative data from different public services, e.g. health care, social care, education and criminal justice. These linked data can be used for research in trusted research environments which are very secure and where no researcher can identify individuals. Work is rapidly developing using children’s social care data.

Much of the data linkage research using children’s social care data is being conducted by data scientists and medical researchers without knowledge of the sector, and very few social care or social work specialists who have that knowledge are involved in these studies.

This viewpoint piece argues the need for social care and social work research to embrace data linkage. What is needed is an integration of methods expertise in linked data and substantive knowledge of children’s social care work. The arguments are illustrated with reference to some recent research in Wales.

The purpose of the study was to assess whether and how communication medium (i.e. face-to-face vs text-based instant messaging) moderates the processes through which two contrastive, discrete emotions (i.e. anger and compassion) influence dispute resolution tactics and relational outcomes.

A total of 254 participants formed same-sex negotiation dyads to resolve a dispute between roommates either face-to-face (FtF) or through computer-mediated communication (CMC) in two experimental conditions (high vs low responsibility) designed to induce anger and compassion. Multi-group structural equation modeling procedures were used to assess four actor–partner mediation models that predict both intrapersonal and interpersonal effects of anger and compassion on relational outcomes through dispute resolution versus facework tactics.

Results showed that anger had a significant indirect effect on relational outcomes through competitive (i.e. power-based and face-threatening) tactics in FtF negotiations but not CMC, whereas compassion had a significant indirect effect on relational outcomes through both competitive and cooperative (i.e. power-based, interest-based, face-threatening and face-enhancing) tactics in CMC but not FtF negotiations.

The study extends existing scholarship on emotion in negotiations by demonstrating the moderating effects of communication medium and sheds insights on why communication technology should be considered for resolving emotion-laden disputes.

The purpose of this study is to investigate how law enforcement officers’ turnover intentions are affected by their perceptions of transformational leadership from both chiefs and supervisors as well as their job satisfaction and organizational commitment.

Utilizing a large sample of 13,072 sworn law enforcement officers from 85 agencies across the United States, this study employs structural equation modeling (SEM) to examine the impacts of transformational leadership by chiefs and supervisors on turnover intention. Additionally, this study investigates the mediating effects of job satisfaction and organizational commitment in these relationships.

The findings indicate that transformational leadership from both law enforcement chiefs and supervisors significantly reduces officers’ turnover intention by enhancing their job satisfaction and organizational commitment. Importantly, while the impact of chiefs’ transformational leadership on turnover intention is partially mediated by job satisfaction and organizational commitment, the influence of supervisors’ transformational leadership is fully mediated by these factors. This indicates that chiefs’ transformational leadership has a direct and significant impact on reducing turnover intention. In contrast, supervisors’ transformational leadership reduces turnover intention entirely through its positive effects on job satisfaction and organizational commitment, highlighting the critical role these mediators play in the supervisory context.

This study highlights the critical role of transformational leadership at different hierarchical levels within the police force, with particular emphasis on the stronger impact of chiefs’ transformational leadership. It provides insights into organizational challenges and policy implications aimed at reducing turnover intentions among law enforcement officers.

This study investigated the impact of leader-member exchange (LMX) on emotional exhaustion among Chinese registered construction engineers by examining the mediating role of active management by exception (AMbE) and the moderating role of self-esteem.

Using a sample of 304 registered construction engineers, the study applies the job demands-resources (JD-R) model to explore how LMX, AMbE and self-esteem interact to influence emotional exhaustion.

The findings indicate a significant negative relationship between LMX and emotional exhaustion, suggesting that higher-quality exchanges between leaders and members reduce emotional exhaustion. Additionally, AMbE was found to mediate this relationship, where high-quality LMX relationships decrease the extent of AMbE, subsequently lowering emotional exhaustion. Self-esteem was also found to moderate the relationship between AMbE and emotional exhaustion, with high self-esteem exacerbating the negative impact of AMbE and low self-esteem buffering this impact.

These results extend the JD-R model by incorporating leadership quality and management style as critical factors influencing emotional well-being. The study underscores the need for balanced management approaches that consider both supportive and corrective behaviors and highlights the importance of tailoring interventions based on individual differences in self-esteem. The findings provide valuable insights for both theory and practice in managing stress and enhancing the well-being of professionals in high-stress industries. Future research should aim to replicate these findings with larger samples to further validate and extend the results.