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Voluntary participation (VP) has been identified as one of the characterizing features of mediation. This study aims to examine the value of VP in construction dispute mediation from two perspectives. Firstly, is VP a prerequisite of successful construction mediation. Secondly, does power asymmetry (PA) between the contracting parties marginalize the value of VP in fostering the use of mediation to resolve construction disputes.

Constructs of VP, PA and prerequisites of successful mediation were first developed. Principal component factor analysis was performed on data collected from the construction dispute resolution community to explore the underlying structure of the constructs. The relationships between the constructs were tested by structural equation modelling.

VP is found to be an important attribute of successful mediation. PA is also found to be inherent in construction contracting. This study identified three forms of PA: Resource, Information and Expectation. Moreover, this study found no conclusive empirical evidence to support that PA would marginalize the value of VP in fostering an attempt to construction dispute mediation. It is suggested that VP shall remain one of characterizing features of mediation.

The users, mediators and the judiciary should be aware of the importance of VP in mediation, irrespective of the use of mediation is contractual or court-encouraged. Although the presence of PA between the disputing parties, through participating voluntarily and ensuring the mediation process is flexible and fair, the chance of achieving a settlement would be enhanced.

VP has been viewed as one of the fundamentals of mediation. This study empirically supported this design concept. Furthermore, PA in construction contracting can be expressed as disparities in resource, information and expectation. Their existence presents no significant barrier to attempt of mediation. The flexible approach of mediation has been instrumental in overcoming the paradox between VP and PA. This study affirms the positive value of VP in fostering the use of construction dispute mediation.

Why and how should scholars, students, and practitioners engage the Sustainable Development Goals (SDGs) to help reframe and refresh how human rights is taught, understood, and lived? This chapter, and indeed all the chapters in this edited volume, answer this question from a variety of perspectives. Binding them together is the belief that business as usual is not working; while international and national legal frameworks are necessary, they are not sufficient for delivering justice, particularly when it comes to addressing socioeconomic gaps. Getting all this right is more than an academic or UN-driven exercise. Closing these gaps is essential to democracies delivering and requires paradigm shifts. In an era of doom and gloom, the good news is that innovations in higher education, another binding theme, can help grow the next generation that will deliver human rights and sustainable development well beyond 2030.

This paper reviews the recent collapse of two cryptocurrency enterprises, FTX and Celsius. These two cases of institutional bankruptcy have generated criminal charges and other civil complaints, mainly alleging fraud against the CEOs of the companies. This paper aims to analyse the fraud leading to these bankruptcies, drawing on key concepts from the research literature on economic crime to provide explanations for what happened.

This paper uses a case study approach to the question of how large financial institutions can go off the rails. Two theoretical perspectives are applied to the cases of the FTX and Celsius collapses. These are the “normalisation of deviance” theory and the “cult of personality”.

In these two case studies, there is an interaction between the “normalisation of deviance” on the institutional level and the “cult of personality” at the level of individual leadership. The CEOs of the two companies promoted themselves as eccentric but successful examples of the visionary tech finance genius. This fostered the normalisation of deviance within their organisations. Employees, investors and regulators allowed criminal and highly financially risky practices to become normalised as they were caught up in the attractive story of the trailblazing entrepreneur making millions in the new cryptoeconomy.

This paper makes a contribution both to the case study literature on economic crime and to the development of general theory in economic criminology.

Studies on technology and interpreting have increasingly explored how technology influences the role and performance of interpreters in their practice; however, there is a lack of comprehensive reviews and analyses. This paper aims to synthetically review the state-of-the-art application and integration of various interpreting technologies, identify the key trends of recent studies, and evaluate the associated opportunities and challenges.

Adopting a systematic review approach, 40 articles on technology and interpreting practice from 2013 to 2024 were selected and analysed.

A growing number of empirical studies on technology-mediated remote interpreting and technology-supported interpreting is observed in public service settings, suggesting that mobile and emerging technologies have gained more attention alongside phone and video. In addition, mixed results are revealed with respect to the impact of technology on interpreting performance.

This review not only provides a bird’s-eye view of how interpreting practice has reconciled with different technologies but also offers insights into the changing role of interpreters, the need for training, and the direction for future research.

Rhetoric has long had a bad reputation, as synonymous with “false and empty speech”. In the last century, rhetoric has undergone an important reappraisal, which has seen it applied also to corporate communication, corporate social responsibility (CSR), and, most recently, sustainability communication. However, the bad reputation that rhetoric has accumulated over the years continues to weigh on the legacy of the discipline, creating theoretical and methodological bias. This research represents a work that aims to map and systematize the academic literature related to rhetorical analysis in the context of CSR and sustainability communication. After a systematic literature review, a state-of-art literature mapping was carried out in order to create typological clusters of current approaches within traditional rhetoric theory, holding firm the assumption that the rhetorical discipline should be considered as a set of reasoned and structured techniques useful for corporate discourse and its persuasive effectiveness. The analysis has enlightened wide academic research regarding the study of rhetoric in corporate communications studies clustered in six typologies of topic endorsed by a specific goal that rhetoric would have in the studies.

Science fiction analogies have been shown to be an effective vehicle for disseminating scientific knowledge and building a better understanding of scientific principles. Toward this end, this study aims to use the Star Trek universe as a lens in an effort to remove barriers to understanding the science of service research.

This study synthesizes research on using science fiction narratives in sparking dialogue within and beyond scientific communities, draws parallels between the Star Trek universe and the service research domain and uses these insights to identify pertinent ways forward.

In the service research domain, science fiction analogies and dramaturgical metaphors can challenge researchers to reflect beyond the domain’s traditional boundaries. In fact, the Star Trek universe lends itself as visionary backdrop to assess leadership principles, understand the evolution of scientific paradigms and inspire future service research.

This article contributes to the service research literature by introducing the notion of drawing on science fiction analogies to facilitate key dialogues in a scientific context and demonstrates how such analogies can be used to provide guidance in moving the service research discipline forward.

Techno-empowerment refers to giving intelligent technology a decision-making power. It is a growing trend, with algorithms being developed to handle tasks like ordering products or investing in stocks without human consent. Nevertheless, people may feel averse to transfer decision-making autonomy to technology. Unfortunately, little attention was paid in the literature regarding what tasks people exclude from being performed autonomously by non-human intelligent actors. Our chapter presents two qualitative studies: the first one examining what decisions people think autonomous technology (AT) should not make, and the another asking workers which tasks they would not transfer to AT. Results show people oppose AT making decisions when task is perceived as (a) requiring empathy, (b) human experience, (c) intuition, (d) complex, (e) potentially harming human life, (f) having long-term effects, (g) affecting personal space, or (h) leading to loss of control. Workers are not willing to delegate such tasks to AT they perceive as (1) time-consuming, (2) demanding social interaction, (3) providing pleasure, (4) difficult, (5) risky, and (6) responsible. Exclusions are driven by three types of perceived risks: material, contextual, and competitive.