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The COVID-19 pandemic presented unprecedented challenges, particularly intensifying the financial and psychological burden for individuals with student loans in the United States. Firstly, this study examined the association between student loan ownership and financial well-being during the pandemic. Secondly, among student loan holders, we tested the association of financial anxiety and payment delinquency with COVID-19 shocks and financial knowledge. Lastly, we investigated the associations between the recipients of student loans and their financial well-being, anxiety and behaviors concerning student loans.

Utilizing data from the 2021 National Financial Capability Study, we explored how unprecedented economic disruptions have affected student loan holders' financial well-being, levels of debt anxiety and payment delinquency, considering financial knowledge as a critical factor. We conducted Ordinary Least Squares (OLS) and logistic regressions to examine the associations addressed in the purpose of the study.

The results of regression analyses indicate that individuals with student loans generally experienced lower financial well-being than those without loans. Among student loan holders, COVID-19 shocks were positively associated with student loan anxiety and payment delinquency. Additionally, subjective financial knowledge showed a positive association, while objective financial knowledge displayed a negative association with loan delinquency. Lastly, respondents who secured loans for themselves exhibited lower levels of financial well-being than other student loan holders.

This study represents one of the initial efforts to investigate the issues of financial well-being, debt anxiety and payment delinquency among student loan holders, along with their associations with the potential COVID-19 shocks they experienced. The research shed light on the acute financial stress and mental health challenges faced by student loan holders during global crises, highlighting the significance of effective policy development for student debt management and borrower support during times of economic uncertainty.

This study aims to establish an understanding of commonsense, a valuable mechanism for navigating disruptive, volatile, uncertain, complex and ambiguous (DVUCA) environments.

This study conducts a scientometric (bibliometric) analysis of commonsense through the lens of tacit knowledge, practical intelligence and sensemaking to unpack is nomological network.

This study reveals that tacit knowledge, practical intelligence and sensemaking are pivotal to the conceptualization of commonsense, crucial for navigating DVUCA environments. These elements interact within organizational contexts, influencing knowledge dynamics, decision-making processes and ethical leadership. The findings not only affirm the foundational role of these components in commonsense but also highlight their interplay in fostering organizational resilience, adaptability and strategic agility. This synergy underlines commonsense as a multifaceted and dynamic capability essential for effective management and leadership in complex settings.

This study significantly enriches the theoretical landscape of commonsense by mapping its components within a scientometric-established nomological network. By identifying the interconnected roles of tacit knowledge, practical intelligence and sensemaking in organizational settings, it invites future scholarly endeavors to further dissect these relationships. It also encourages the exploration of additional elements such as emotional intelligence and cultural factors that may influence commonsense. This research opens new avenues for examining how these foundational aspects can be systematically nurtured and developed within diverse organizational environments.

This study provides actionable insights for organizational leaders and policymakers. Understanding the critical roles that tacit knowledge, practical intelligence and sensemaking play in navigating complex environments can guide the enhancement of training and development programs to strengthen these capacities. The importance of fostering a culture that supports continuous learning and ethical leadership is emphasized, as these elements are essential for sustaining competitive advantage and ensuring responsible governance. Managers are encouraged to integrate structured sensemaking processes and practical intelligence into strategic decision-making to improve adaptability and resilience when facing DVUCA challenges and opportunities.

This study offers a pioneering exploration of commonsense through the integration of tacit knowledge, practical intelligence and sensemaking into a cohesive framework. Employing scientometric analysis, the study provides a comprehensive understanding of how these cognitive processes interact to facilitate decision-making and problem-solving in complex environments. The study enriches knowledge management by presenting a refined perspective on the interplay between these elements, deepening the understanding of how commonsense is generated and applied within organizational settings. This contribution significantly enhances theoretical discourse on adaptability, decision-making and resilience in DVUCA environments.

Tolerance to ambiguity (TOLA) is a personal trait influencing one’s comfort and proficiency in navigating uncertain situations. While the concept of role ambiguity is well-established in sales literature, the broader trait of ambiguity has been largely overlooked in this context. In the dynamic landscape of modern business, uncertainty is a regular phenomenon, and navigating ambiguity is an invaluable skill. While salespeople are celebrated for their customer focus, negotiation skills and product knowledge, their capacity to embrace ambiguity-a skill that could be an important contributor to their success in the diverse global market is rarely studied. This study contributes by linking a salesperson’s TOLA and two well-established dimensions of emotional intelligence to adaptive selling behavior. Using responses from a sample of 209 employees of financial institutions in a large metropolitan city in India, this study shows that TOLA, understanding others' emotions and regulation of emotions positively influence a salesperson’s adaptive selling behavior. Further, results also point out that TOLA moderates the relationship between understanding other emotions and adaptive selling. To our knowledge, this is the first study that has explored the link between these two important skills of salespeople, thus extending TOLA as a critical construct to the sales field. Managerial implications and directions for future research are provided.

Using responses from a sample of 209 employees of financial institutions, a model was tested using structural equation modeling. A measurement model was used to assess the validity of the scales used in the study. A confirmatory factor analysis (CFA) was conducted using AMOS 28 with the scale items for understanding other’s emotions (UOE), regulation of emotions (ROE), adaptive selling behavior (ADPS), job performance (JOBP) and three mean-centered dimensions of the TOLA scale. A structural equation model was run using AMOS 28 to test the relationships among variables.

The study results show that TOLA has a strong positive relationship with adaptive selling. Further, results show that TOLA acts as a moderator in the relationship between understanding others’ emotions, a fact of emotional intelligence and adaptive selling behavior.

To our knowledge this is the first study that explored the link between TOLA and adaptive selling, a critical predictor of sales performance. While the concept of role ambiguity is well-established in sales literature, the broader trait of ambiguity has been largely overlooked in this context. By establishing the link between these two important skills of salespeople, this study extends the concept of TOLA as a critical construct to the sales field.

Study results validate the important role of TOLA on salesperson’s ability to use adaptive selling behavior which is critical for sales performance. This study highlights the different ways sales professionals who possess a high TOLA can benefit. Field sales managers can play a crucial role in fostering a TOLA culture in the sale team and help leverage the relationship between TOLA, emotional intelligence and adaptive selling. By integrating qualities of TOLA into recruitment and training, managers can create a sales team that is not only effective in navigating uncertainties and thrive in dynamic and competitive business environments.

In sales settings, the concept of role ambiguity is well-established, but the broader trait of ambiguity has been largely overlooked and has rarely been part of sales research. A recent review of 15 studies on TOLA shows that almost all the studies used student samples and only a handful of them were done in organizational or sales settings. The current study aims to fill the gap in sales research by exploring how TOLA influences adaptive selling, one of the critical constructs in sales research.

Managers are continuously worried about the engagement of employees in the organization. This research aimed to investigate the employees’ perceptions regarding leadership attributes, which enhance the workers’ psychological empowerment and engagement.

A sample of 296 employees from three pharmaceutical companies based in Karachi was selected. For hypothesis testing, IBM SPSS AMOS version 24 was used to perform a confirmatory factor analysis and structural equation modelling.

The outcomes of multiple regression analysis expressed that the attributes of a leader positively influence psychological empowerment and employee engagement. The study found that psychological empowerment partially mediates the relationship between leadership attributes (feedback and delegation) and employee retention. Furthermore, psychological empowerment has no mediation between leadership attributes (empathy) and employee retention.

This study offers a unique contribution by focusing on the relationship between leadership attributes (empathy, delegation and feedback) and employee engagement within the pharmaceutical industry in Karachi, a relatively underexplored context. Psychological empowerment as a partial mediator between leadership attributes and employee retention adds a novel perspective, particularly by revealing that it mediates the impact of delegation and feedback but not empathy. Moreover, this research provides actionable insights for policymakers and operational managers in industries beyond pharmaceuticals, making it valuable for enhancing employee engagement across sectors. Advanced statistical techniques like structural equation modelling and confirmatory factor analysis further reinforce the study’s methodological rigour.

Technological innovations are rapidly transforming service frontlines, resulting in increasingly complex service touchpoints. These touchpoints place greater demands on frontline employees (FLEs) to deliver a positive customer experience. Despite the considerable extant body of knowledge on FLE competencies, the literature on frameworks for managing the complexity of contemporary frontlines from the FLE’s perspective is sparse. This paper aims to fill this critical gap by developing a framework that enables FLEs to deliver positive moments of truth (MOTs) while ensuring the well-being of all actors involved.

This paper uses a conceptual approach rooted in the organizational mindfulness and individual mindfulness literature as the theoretical lens. This is complemented by a comprehensive review of the FLE skills literature supported by marketplace examples to illustrate the optimal use of the said skills.

This paper proposes a conceptual framework of mindfulness orientation which delineates how FLE competencies underpinned by a set of key skills can deliver positive MOTs and actor well-being.

The research is conceptual in nature and does not contain validation through empirical data.

This comprehensive skill set provides a clear roadmap for firms in both recruitment and developing training for their FLEs, thus contributing to practice.

Firstly, we present a conceptual framework of mindfulness, combining organizational mindfulness and individual mindfulness that will enable employees to help facilitate the creation of positive MOTs. Secondly, we develop a comprehensive set of employee skills that underpin the mindfulness orientation framework.

The purpose of this study is to increase the resilience capacity of residential health-care professionals to achieve intrapreneurial development in workers. Through training based on the development of emotional competencies and the application of mindfulness techniques, the aim is for the individual to become aware of his or her role, learn to manage emotions and reduce feelings of distress and anxiety.

The proposed programme has a duration of eight weeks. Every four days of training, mindfulness sessions are integrated, and at the beginning and end of the working day, 10 min are spent with superiors to give feedback on what happened during the day and the setting of new objectives. A control group is also established where they do not undergo such training. After the delivery of the programme, the results obtained after the application of the methodology to a sample of 91 residential health-care professionals are presented. By means of a validated resilience questionnaire composed of 25 items, the aim is to measure the resilience capacity of the participants before and after training and to observe the impact of the programme.

The results of this study show that the training has led to an improvement in the overall resilience capacity by 3.93% and has been able to reduce the existing gap between those over 45 years of age and younger people, although the age-related variable still represents a significant difference.

This study provides an innovative way of fostering entrepreneurship. While participants work on resilience management through mindfulness techniques, organisational commitment is achieved.