James A. Busser, Lenna V. Shulga and Jeffrey Yedlin
This study aims to investigate the factors influencing service employee work and personal well-being affecting their intention to leave the organization. This research explored…
Abstract
Purpose
This study aims to investigate the factors influencing service employee work and personal well-being affecting their intention to leave the organization. This research explored the effects of service climate, resilience and workplace well-being (WWB) on service employee perceptions of subjective well-being and turnover intention. PERMA framework of individual flourishing and well-being (Seligman, 2011) was used to measure employee WWB and reflected their positive emotions, engagement, relationships, meaning and accomplishment.
Design/methodology/approach
Service employees (n = 250) completed an online self-administered survey. partial least squares structural equation (PLS-SEM) modeling and multi-group analysis (PLS-MGA) were utilized to test how gender differences influenced personal and organizational factors, and their impacts on PERMA dimensions and outcomes.
Findings
Results revealed a significant effect of service climate and resilience on PERMA. Only service employee work-meaning positively influenced SWB and negatively turnover intention. Examining each dimension of employee engagement showed similar impacts of service climate and resilience for both men and women, while absorption increased turnover intention for men.
Originality/value
To the best of the authors’ knowledge, this study is one of the first to test the PERMA framework as service employee WWB. The study advances the employee well-being line of research by exploring the impacts of service climate and resilience on PERMA dimensions. The PERMA framework was extended to examine three sub-dimensions of employee engagement as unique PERMA dimensions. This study advances the limited knowledge of how work and personal factors affect service employees’ work and subjective well-being from a gender perspective.
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James M. Crick, Dave Crick and Giulio Ferrigno
Guided by resource-based theory, this study unpacks the relationship between an export entrepreneurial marketing orientation (EMO) and export performance. This is undertaken by…
Abstract
Purpose
Guided by resource-based theory, this study unpacks the relationship between an export entrepreneurial marketing orientation (EMO) and export performance. This is undertaken by investigating quadratic effects and the moderating role of export coopetition (cooperation amongst competitors in an international arena).
Design/methodology/approach
Survey responses were collected from a sample of 282 smaller-sized wine producers in Italy. This empirical context was ideal, as it hosted varying degrees of the constructs within the conceptual model. Put another way, it was suitable to test the underlying issues for theorising purposes. The hypotheses and control paths were tested through a three-step hierarchical regression analysis.
Findings
An export EMO had a non-linear (inverted U-shaped) association with export performance. Furthermore, this link was positively moderated by export coopetition. With too little of an export EMO, small enterprises might struggle to create value for their overseas customers. With too much of an export EMO, owner-managers could experience harmful performance outcomes. By cooperating with appropriate industry rivals, small companies can acquire new resources, capabilities and opportunities to help them to boost their export performance. That is, export coopetition can stabilise some of the potential dangers of employing an export EMO.
Originality/value
The empirical findings signified that an export EMO has potential dark-sides if these firm-wide behaviours are not implemented effectively. Nevertheless, cooperating with competitors in export markets can alleviate some of these concerns. Collectively, unique insights have emerged, whereby entrepreneurs are advantaged by being strategically flexible and collaborating with appropriate key stakeholders to enhance their export performance.
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Julia Vasconcelos Furtado, Antonio Carrizo Moreira, Ricardo Gouveia Rodrigues and Jorge Humberto F. Mota
Research on organizational citizenship behavior (OCB) has been based on Western developed economies’ samples (or specific Eastern countries such as China and Saudi Arabia)…
Abstract
Purpose
Research on organizational citizenship behavior (OCB) has been based on Western developed economies’ samples (or specific Eastern countries such as China and Saudi Arabia), lacking attention to developing contexts (Latin America). Even though OCBs’ antecedents in the Global North context have been thoroughly explored, Corporate Social Responsibility’s (CSR) perceptions and organizational commitment’s (OC) roles are “under-studied” in such developing contexts. This study aims to respond to the call for research on the behavioral perspective on CSR in Latin America, challenging implicit assumptions of theories developed in Western developed countries, related to the employees’ CSR perceptions and OC and OCB research.
Design/methodology/approach
In a postpositivist approach, the authors tested whether CSR and OC directly affect OCB, exploring OCB’s five dimensions – altruism, courtesy, consciousness, civic virtue and sportsmanship, with a main hypothesis that CSR and OC directly affect OCBs. The sample comprises responses from 1,059 employees from public and private Higher Education Institutions (HEIs) in Brazil – the largest economy in Latin America, yet a collectivistic society developing country, in which OCB phenomena is still underexplored or done to a lesser extent.
Findings
Whenever positively perceiving their organizations’ CSR activities, employees identify strongly with the organization, influencing positive job outcomes such as OC and OCBs. Findings indicate that despite not perfectly fitting non-North American contexts, the OCB five-dimension structure is positively related to employees’ CSR perception, confirming OC’s stronger role in the Brazilian context. Indeed, findings confirm OC’s influence over all OCB dimensions, re-stating it as a stronger predictor of behaviors like consciousness (compliance), civic virtue and sportsmanship.
Originality/value
This research accepted the challenge of bringing OC back to OCB research. Indeed, seminal work had implied OC as a robust and significant predictor of the OCB, yet in Western developed economies. The scarcity of research on the matter in developing collectivist economies such as Brazil, justifies this study’s novelty and appropriateness.
Objetivo
La investigación sobre el organizational citizenship behavior (OCB) se ha basado en muestras de economías desarrolladas occidentales (o países orientales específicos como China y Arabia Saudita), sin prestar atención a los contextos en desarrollo (América Latina). Aunque se han explorado a fondo los antecedentes de las OCB en el contexto del Hemisferio Norte Global, las percepciones de la Responsabilidad Social Empresarial (RSE) y los roles del compromiso organizacional (CO) están “poco estudiados” en tales contextos en desarrollo. Respondemos al llamado a investigar la perspectiva conductual de la RSE en América Latina, desafiando los supuestos implícitos de las teorías desarrolladas en los países desarrollados occidentales, relacionadas con las percepciones de RSE de los empleados y las investigaciones sobre OC y OCB.
Diseño/metodología/enfoque
En un enfoque pos-positivista, probamos si la RSE y el OC afectan directamente al OCB, explorando las cinco dimensiones del OCB: altruismo, cortesía, conciencia, virtud cívica y espíritu deportivo, con la hipótesis principal de que la RSE y el OC afectan directamente a los OCB. La muestra comprende respuestas de 1.059 empleados de instituciones de educación superior (IES) públicas y privadas en Brasil, la economía más grande de América Latina, pero un país en desarrollo con una sociedad colectivista, en el que los fenómenos OCB aún están poco explorados o se realizan en menor medida.
Resultados
Siempre que perciben positivamente las actividades de RSE de sus organizaciones, los empleados se identifican fuertemente con la organización, lo que influye en resultados laborales positivos, como OC y OCB. Los hallazgos indican que, a pesar de no encajar perfectamente en contextos fuera de América del Norte, la estructura de cinco dimensiones de OCB está positivamente relacionada con la percepción de RSE de los empleados, lo que confirma el papel más fuerte del OC en el contexto brasileño. De hecho, los hallazgos confirman la influencia del compromiso organizacional sobre todas las dimensiones del OCB, reformándolo como un predictor más fuerte de comportamientos como la conciencia (cumplimiento), la virtud cívica y el espíritu deportivo.
Originalidad
Esta investigación aceptó el desafío de devolver el OC a la investigación de OCB. De hecho, un trabajo fundamental había implicado que el OC era un predictor sólido y significativo del OCB, incluso en las economías desarrolladas occidentales. La escasez de investigaciones sobre el tema en economías colectivistas en desarrollo como Brasil, justifica la novedad y pertinencia de este estudio.
Propósito
A investigação sobre o comportamento de organizational citizenship behavior (OCB) tem-se baseado em amostras de economias desenvolvidas ocidentais (ou de países orientais específicos, como a China e a Arábia Saudita), sem atenção aos contextos em desenvolvimento (América Latina). Embora os antecedentes dos OCBs no contexto do Hemifério Norte tenham sido exaustivamente explorados, as percepções da Responsabilidade Social Corporativa (RSE) e os papéis do organizational commitment (OC) são “subestudados” nesses contextos em desenvolvimento. Respondemos ao apelo por pesquisas sobre a perspectiva comportamental da RSE na América Latina, desafiando pressupostos implícitos de teorias desenvolvidas nos países ocidentais desenvolvidos, relacionadas às percepções de RSC dos funcionários e às pesquisas de OC e OCB.
Design/metodologia/abordagem
Numa abordagem pós-positivista, testamos se a Responsabilidade Social Corporativa e o OC afectam directamente o OCB, explorando as cinco dimensões do OCB – altruísmo, cortesia, consciência, virtude cívica e espírito desportivo, com a hipótese principal de que a RSE e o OC afectam directamente os OCB. A amostra compreende respostas de 1.059 funcionários de Instituições de Ensino Superior (IES) públicas e privadas do Brasil – a maior economia da América Latina, mas um país em desenvolvimento com sociedade coletivista, no qual o fenômeno do OCB ainda é subexplorado ou realizado em menor grau.
Resultados
Sempre que percebem positivamente as atividades de RSE das suas organizações, os funcionários identificam-se fortemente com a organização, influenciando resultados positivos do trabalho, como OC e OCBs. Os resultados indicam que, apesar de não se ajustar perfeitamente aos contextos não norte-americanos, a estrutura de cinco dimensões do OCB está positivamente relacionada com a percepção de RSE dos funcionários, confirmando o papel mais forte do OC no contexto brasileiro. Na verdade, os resultados confirmam a influência do compromisso organizacional sobre todas as dimensões do OCB, reafirmando-o como um preditor mais forte de comportamentos como consciência (conformidade), virtude cívica e espírito desportivo.
Originalidade
Esta pesquisa aceitou o desafio de trazer o OC de volta à pesquisa de OCB. Na verdade, o trabalho seminal tinha implicado o OC como um preditor robusto e significativo do OCB, ainda nas economias desenvolvidas ocidentais. A escassez de pesquisas sobre o assunto nas economias coletivistas em desenvolvimento, como o Brasil, justifica a novidade e a adequação deste estudo.
Details
Keywords
- Organizational citizenship behavior
- Organizational commitment
- Social identity theory
- Higher education institutions
- Corporate social responsibility
- Latin America
- Developing economies
- Comportamiento ciudadano organizacional
- Compromiso organizacional
- Teoría de la identidad social
- Instituciones de educación superior
- Responsabilidad social corporativa
- América Latina
- Economías en desarrollo
- Comportamento de cidadania organizacional
- Compromisso organizacional
- Teoria da identidade social
- Instituições de ensino superior
- Responsabilidade social corporativa
- América Latina
- Economias em desenvolvimento
Hugues Seraphin, Simon Smith, Brianna Wyatt, Metin Kozak, James Kennell and Ante Mandić
The recruitment and promotion of teaching academics in the UK is constrained by a complex array of career progression barriers. These barriers have led to an increasing trend of…
Abstract
Purpose
The recruitment and promotion of teaching academics in the UK is constrained by a complex array of career progression barriers. These barriers have led to an increasing trend of horizontal career (lack of) progression. The purpose of this paper is to reveal and discuss linearity and horizontality constrictions, challenges and issues impacting on potential careers in tourism academia.
Design/methodology/approach
This study uses a leading UK national academic recruitment website to gather data and insights from across 137 posted jobs related to tourism between 2020 and 2022.
Findings
The main findings of this work note the constrictions of the UK academic job market and the consequences it poses for academics within tourism and beyond. It is proposed that future research to further understand the realities faced by academics is needed to prompt action for change to create more enriching career development.
Originality/value
The contribution of this study centres around sense making a phenomenon that exists but is not often talked about within academia (whether in tourism or beyond). For academics and managers, this paper presents an opportunity to reflect more holistically on careers with a view to instigating valuable change moving forward (for oneself or others). There is also a dearth of studies relating to career progression of tourism higher education educators.
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Saira Ahmed, Ashfaq Ahmad and Ghulam Abid
This study investigated the predictors of overall value for money in the hospitality industry concerning routine practices reinforcing SDG goals. The sequential mediation…
Abstract
Purpose
This study investigated the predictors of overall value for money in the hospitality industry concerning routine practices reinforcing SDG goals. The sequential mediation underlines the mechanism of theoretical viability and sustainability relevance of restaurant environment factors and customer-generated communication on social media to influence the value impressions of hospitality customers.
Design/methodology/approach
Cross-sectional design was utilized to obtain empirical data from customers of luxury restaurants in mega cities of Pakistan. Non-probability purposive sampling was deployed to collect data from 370 customers. The chained relationship of predictors was analyzed using Smart PLS.
Findings
The SDGs' integration with predictors provided theoretical insights into the role of physical spaces in achieving SDG 14 of sustainable consumption and production. The role of social media communication explains the mechanism of online discourse, which shapes perceptions of sustainable dining experiences.
Practical implications
This study explained sustainable consumption's relation to consumers' psychological undertakings and reinforced the dinners' decision-making processes to evaluate expectations influencing dining choices. This study helps to understand how sustainability issues transformed consumers' value perception and helps them take measures to minimize the environmental impact of their dining choices.
Originality/value
The sequential mediation model investigated with the lens of expectation disconfirmation theory provided relational clarity, which is difficult to achieve when comparing the perception of customers with performance variables. Distinguishing overall value for money from perceived value is essential for making data-driven decisions to utilize monetary resources efficiently.
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Siavash Moayedi, Jamal Zamani and Mohammad Salehi
This paper aims to provide a full introduction, new classification, comparison and investigation of the challenges as well as applications of layerless 3D printing, which is one…
Abstract
Purpose
This paper aims to provide a full introduction, new classification, comparison and investigation of the challenges as well as applications of layerless 3D printing, which is one of the industry 4.0 pioneers.
Design/methodology/approach
Given the significance and novelty of uniform 3D printing, more than 250 publications were collected and reviewed in an unbiased and clear manner.
Findings
As a result, the majority of uniform parts printed in polymer form are known up to this point. In a novel division for better researchers’ comprehension, uniform printing systems were classified into three categories: oxygen inhibition (OI), liquid lubrication (LL) and photon penetration (PP), and each was thoroughly investigated. Furthermore, these three approaches were evaluated in terms of printing speed, precision and accuracy, manufacturing scale and cost.
Originality/value
The parameters of each approach were compared independently, and then a practical comparison was conducted among these three approaches. Finally, a variety of technologies, opportunities, challenges and advantages of each significant method, as well as a future outlook for layerless rapid prototyping, are presented.
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Sam Rowlands, Vanessa Heaslip, Cassandra Felske-Durksen, Ñusta Carranza Ko, Gwendolyn Albert, Rebecca Rich, Kristin A. Black and Marek Szilvási
This paper aims to draw attention to the global infringement of reproductive rights of Indigenous and racialised Peoples.
Abstract
Purpose
This paper aims to draw attention to the global infringement of reproductive rights of Indigenous and racialised Peoples.
Design/methodology/approach
Narrative literature review. Description and comparative analysis of examples of forced sterilisation.
Findings
Large-scale sterilisation campaigns were identified in three different regions of the world: North America, Latin America and Europe. Within these, hundreds of thousands of Indigenous and racialised Peoples have been forcibly sterilised as part of state-sponsored procedures, predominantly aimed at women and gestating people. These abuses are continuing in the 21st century and have origins in “racial science” theory. The exact nature of the abuses is identified alongside the long-term health and wellbeing implications. Professional attitudes and behaviours that condoned such practices within healthcare settings are identified. The psychological, social and cultural impact of such practices, including on Indigenous body sovereignty and self-determination, are demonstrated.
Practical implications
These are twofold: firstly to eradicate any future practice of forced sterilisation and secondly to provide reparations to those affected.
Originality/value
The analysis brings together scholarship from Indigenous studies alongside that of health and social sciences.
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Muhammad Ali, Marzena Baker, Mirit K. Grabarski and Ranjita Islam
The Australian retail industry is facing skills shortages while mature and old-age workers are experiencing high unemployment rates. This study focuses on understanding…
Abstract
Purpose
The Australian retail industry is facing skills shortages while mature and old-age workers are experiencing high unemployment rates. This study focuses on understanding organizational inclusion and turnover intentions in the context of employee age.
Design/methodology/approach
Survey data were collected from 502 retail supervisors and employees.
Findings
Drawing on socioemotional selectivity theory and social exchange theory, the findings indicate: no difference in inclusive supervisory behaviors perceptions for different age groups; a significantly higher workplace social inclusion perceptions among employees aged 55 plus than among employees aged 35–44; a significantly lower turnover intention among employees aged 55 plus and 45–54 years than other age groups; a positive relationship between inclusive supervisory behaviors and workplace social inclusion and a negative relationship between workplace social inclusion and turnover intention which was stronger for older employees than for younger employees.
Practical implications
The findings present a business case for hiring older employees and indicate that managers need to prioritize inclusion.
Originality/value
This study addresses the underexplored area of employee age differences in inclusion and turnover perceptions among retail employees. It links inclusive supervisory behaviors, social inclusion and turnover intention.
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James Lappeman, Siphiwe Dlamini, Ntsatsi Zulu, Kathryn Wahl and Priviledge Cheteni
This study provides detailed insights into how electricity rationing affects shopping and media consumption in an emerging market context. Given that electricity rationing (also…
Abstract
Purpose
This study provides detailed insights into how electricity rationing affects shopping and media consumption in an emerging market context. Given that electricity rationing (also known as load-shedding) is a regular occurrence in many countries, this research brings a unique consumer perspective.
Design/methodology/approach
The study employed a qualitative exploratory design to investigate the effect of electricity rationing on shopping and media consumption. A combined convenience and snowball sampling technique was utilised to select 78 households across various locations in South Africa. Through in-depth interviews and thematic analysis, themes were extracted and explained.
Findings
The findings showed that, for higher-income households, media consumption remained relatively consistent or increased during load-shedding periods. Middle-income families showed a mixed pattern of media use in response to load-shedding. Lower-income households were found to bear the brunt of media-consumption constraints caused by electricity shortages. Consumers are increasingly switching to streaming alternatives to adapt to the limitations of load-shedding. The availability of streaming platforms on mobile devices and laptops and limited household battery backups allows viewers to sidestep disruptions caused by outages.
Originality/value
While electricity outages are the norm in many countries, the impact on shopping and media consumption is significant. To date, no other research has comprehensively explored the impact of these outages on consumer behaviour in emerging markets.
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The study aims to uncover the relationship between rising temperatures, increased greenhouse gas emissions and the prevalence of lethal violence, encompassing suicides and…
Abstract
Purpose
The study aims to uncover the relationship between rising temperatures, increased greenhouse gas emissions and the prevalence of lethal violence, encompassing suicides and homicides. It also sought to identify how climate change affects different economic strata in countries, notably in high and middle-income nations, and across Asia and Africa.
Design/methodology/approach
This study rigorously explored the link between global climate change and lethal violence across 201 countries from 1970 to 2020. Climate change was measured using annual surface temperature fluctuations and greenhouse gas emissions, while lethal violence was estimated using data on suicides and homicides.
Findings
The analysis revealed significant positive associations between escalating temperatures, heightened greenhouse gas emissions and lethal violence. These connections were evident across different economic levels and geographic regions in Asia and Africa.
Originality/value
This study emphasizes the urgent need for comprehensive interventions to combat human-induced climate change and mitigate its extensive negative impacts on society, particularly its association with increased violent behavior.