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This research explores the concept of omnichannel fulfillment steering (OFS) and demonstrates how retailers can influence a consumer’s fulfillment decisions through commonly used financial incentives such as discounts, credits and the opportunity to avoid home delivery fees.

We present insights from two theoretically grounded experiments to examine how different types of financial incentives can be used by omnichannel retailers to steer consumers from home delivery toward three alternative order fulfillment methods (AOFM) – buy-online-pickup-in-store, curbside-pickup and ship-to-locker.

Our analysis suggests that an opportunity to avoid shipping fees (penalty-avoidance) is a more effective OFS nudge than offering discounts or store credits (rewards). No difference was observed between offering discounts or credits as steering mechanisms; further, no omnichannel steering benefits were observed among the tested AOFMs. Collectively, these findings provide possible justification for retailers’ prioritization of credits to foster customer in-store visits, thus encouraging greater customer engagement and facilitating cross-selling opportunities. Finally, we uncover a penalty-avoidance endowment effect for “free shipping” of purchases over the current industry-standard free shipping threshold.

Retailers might prioritize store credits over discounts as nudges to steer customers toward an AOFM, with buy-online-pickup-in-store offering the greatest benefits for most retailers. Furthermore, using penalty-avoidance OFS incentives over a typical free shipping threshold may increase AOFM selection rates but engender adverse customer reactions.

Advancing the concept of OFS, this study directly informs retailers’ omnichannel incentive programs to nudge customers back into the store. Countering intertemporal choice theory, we could not demonstrate that delayed incentives are less effective than immediate ones. Based on prospect theory, we identify a free shipping endowment effect at a specific reference point along a purchase amount continuum.

The purpose of this paper is to advance understanding of the key elements of a new business model (BM) for independent retailers, which reflects their current competitive position within the retail ecosystem. It is a conceptual paper, drawing on theory and practical examples of strategy changes made by independent retailers during COVID-19.

This conceptual paper builds on existing research into retail BMs and independent retail strategies during COVID-19. It incorporates findings from a significant review of UK Independents’ performance during the pandemic, titled “Against All Odds, a Grimsey Review research paper (2021)”. It highlights changes in business format, activities and governance during the pandemic, alongside managers’ reflections on the impact of these changes on their businesses. This paper advances theory by adapting current conceptualisations of a retail business model with insights from value co-creation found in Service-Dominant logic (Vargo and Lusch 2008; Vargo et al., 2023).

This BM identifies a set of design principles and design elements/themes, which allows for a clearer delineation of the sources of competitive advantage for the sector moving forward. Design principles include the adoption of a hybrid format with resource configuration capturing co-creation activities and governance co-ordinated by institutions and institutional arrangements. Consumers lie at the heart of value co-creation. Design elements/themes need to be underpinned by value drivers including flexibility and agility, a dynamic IT capability and collaboration and community engagement.

This paper makes a two-fold contribution. Firstly, drawing on theory and practical examples of change made by business owners during the pandemic, the authors develop a new BM for independent retailers that captures key elements and relationships relevant to their competitive position in the sector. Secondly, the authors draw on the model to advance a set of propositions to be tested by further research to support a more stable and sustainable future for the sector.

The purpose of this perspective paper is to theorize a more comprehensive view of retail stockout costs and explore the potential operationalization of this perspective for improved supply chain decisions and resulting performance.

The retail stockout literature is reviewed to summarize the current types of out-of-stock costs. Theoretical foundations of Service Dominant Logic are suggested as a more holistic, accurate and useful view for stockout cost conceptualization. Market Basket Analysis and Real Options Analysis are identified as tools to help operationalize a revised value-in-use approach to stockout costs.

This research enhances our understanding of stockout costs and corresponding managerial actions with meaningful implications for retail supply chain performance.

This research deviates from traditional inventory theory to provide a unique perspective on stockout costs that is conceptualized within the literature and operationalized with the novel combination of cross-functional analytical tools.

Disasters, including health crises and weather emergencies, are increasingly prevalent. While many people are highly resilient, the traumatic experience of emergencies and disasters can affect individuals and communities, including library staff and library users. Traumatic effects can persist long after the immediate impact of an event and may be magnified by cumulative exposure to traumatic events. Libraries are not immune from emergencies and disasters and also experience many other hazards. With attention to trauma and a focus on resilience, libraries can build strong organizations even during difficult circumstances presented by emergencies and disasters. This chapter shares research-based approaches from the literature along with promising practices shared by contributing libraries.

The study was conducted to determine the relationship between three factors: work motivation (intrinsic and extrinsic), work efficiency, and job satisfaction of employees at the software company in Ho Chi Minh, Vietnam. Survey data collected from 300 employees working at the software company show that with the specific work characteristics of the information technology industry, the stronger the employee’s motivation to work, especially the intrinsic motivation, the greater efficiency and job satisfaction. At the same time, the higher the work efficiency, the more positive the employee’s job satisfaction will be. This study also draws some managerial implications that are valuable for reference for information technology enterprises to find solutions to increase work motivation, efficiency, and staff satisfaction, thereby minimizing layoffs, stabilizing personnel, and increasing competitiveness.

In additive manufacturing (AM), “complexity for free” is often cited as a major technological benefit. This generalized view has been found inaccurate by several authors dealing with the evaluation of part complexity. However, the term “complexity” is not defined uniformly. The reasons for this are the various AM processes and different evaluation factors used by the respective authors. This is critical because build time heavily depends on the impact of complexity on the additive process through the processing tool (point-to-point-, line- and mask-based) defining competitiveness. This study aims to define appropriate complexity indicators and evaluate the impact on productivity of PBF-LB/P (laser sintering).

An assessment methodology for geometric complexity is developed for point-to-point-based processes using the PBF-LB/P process. First, an overview of part characteristics and their interrelationships with the generation process is provided. In this way, relevant factors, e.g. part volume and perimeter length, are identified. Subsequently, these are used to create a metric to select and manufacture test samples to quantify the impact on build time.

The results indicate a strong impact of geometrical complexity on build time and build-up rate. Consequently, optimizing the geometry in the early design stage and adjusting process parameters during production planning allow to influence the build-up rate.

This paper demonstrates the effects of geometric complexity using manufacturing jobs. As a result, the suitability of existing methods and KPIs is shown to be insufficient. Hence, meaningful indicators for laser sintering, such as contour length vs hatch length, contour length vs part volume and number of hatches vs part volume, are defined and verified.

What are the factors that affect social mobility? How are early adulthood educational and labour trajectories correlated with intergenerational mobility? This chapter presents three contributions to the intergenerational mobility literature. First, this chapter develops one of the first attempts to measure intergenerational mobility using administrative panel data sets in a developing country. A panel data set was created using a national educational test and surveys and follows students, starting in 8th grade, and analyzes their intergenerational income mobility in their late twenties. Second, this chapter uses social class and role model proxies and shows that college educational outcomes are related to initial social and educational environments. Third, a detailed analysis of academic and labour market trajectories is used, indicating that students with irregular educational and labour market trajectories show lower intergenerational income mobility. The results of this research open a new approach for analyzing life decisions and expect to provide further guidance for public policies that intend to promote social mobility among low-income individuals.

The study investigates the predisposition of generational cohorts toward entrepreneurship in an emerging economy as entrepreneurship has arguably become a panacea for unemployment and sustainable economic development.

The study adopts descriptive and cross-sectional survey designs. The study also employs quantitative approach to collect the data from 1,000 workers in 20 selected private and public organizations in Ghana. The data were analyzed using descriptive statistics, correlation and hierarchical regression techniques.

The results reveal that baby boomers and Generation Z (Gen Z) have a higher predisposition toward entrepreneurship, while Generation X (Gen X) and Generation Y (Gen Y) have a lower predisposition toward entrepreneurship. However, the study found that baby boomers are more predisposed to entrepreneurship than all the generational cohorts. Furthermore, a generation may become entrepreneurs regardless of their gender. Finally, individuals with higher educational qualification (i.e. masters and doctorate) are more likely to become entrepreneurs in a given generation.

The findings imply that entrepreneurial opportunities (such as ease of doing business, favorable business regulations, access to credit facilities, low interest rate, ease of registering business, start-up capital, etc.) should be created by government and its stakeholders to serve as stimuli for members of these generations (particularly baby boomers and Gen Z) to participate fully in entrepreneurial activities. In addition, the culture of “go to college and graduate with the expectation of government employment” and “job for life” should be discouraged to allow members of Gen X and Gen Y build up entrepreneurial mindsets.

This study contributes to generational cohorts and entrepreneurship literature by providing a perspective from the cultural and socio-economic background of an emerging economy. Additionally, this study demonstrates that irrespective of gender, one may become an entrepreneur and highly educated individuals tend be entrepreneurs.