Mostafa Abdel-Hamied, Ahmed A.M. Abdelhafez and Gomaa Abdel-Maksoud
This study aims to focus on the main materials used in consolidation processes of illuminated paper manuscripts and leather binding.
Abstract
Purpose
This study aims to focus on the main materials used in consolidation processes of illuminated paper manuscripts and leather binding.
Design/methodology/approach
For each material, chemical structure, chemical composition, molecular formula, solubility, advantages, disadvantages and its role in treatment process are presented.
Findings
This study concluded that carboxy methyl cellulose, hydroxy propyl cellulose, methyl cellulose, cellulose acetate, nanocrystalline cellulose, funori, sturgeon glue, poly vinyl alcohol, chitosan, chitosan nanoparticles (NPs), gelatin, aquazol, paraloid B72 and hydroxyapatite NPs were the most common and important materials used for the consolidation of illuminated paper manuscripts. For the leather bindings, hydroxy propyl cellulose, polyethylene glycol, oligomeric melamine-formaldehyde resin, acrylic wax SC6000, pliantex, paraloid B67 and B72, silicone oil and collagen NPs are the most consolidants used.
Originality/value
Illuminated paper manuscripts with leather binding are considered one of the most important objects in libraries, museums and storehouses. The uncontrolled conditions and other deterioration factors inside the libraries and storehouses lead to degradation of these artifacts. The brittleness, fragility and weakness are considered the most common deterioration aspects of illuminated paper manuscripts and leather binding. Therefore, the consolidation process became vital and important to solve this problem. This study presents the main materials used for consolidation process of illuminated paper manuscripts and leather bindings.
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Michael Olorunfemi and Clement Ola Adekoya
This paper aims to investigate technostress and information and communication technology (ICT) usage among librarians in Nigerian universities.
Abstract
Purpose
This paper aims to investigate technostress and information and communication technology (ICT) usage among librarians in Nigerian universities.
Design/methodology/approach
Descriptive survey research design was used for the study. Questionnaire was used for data collection. The data generated were analyzed using mean, frequency count and percentage.
Findings
A moderate extent of psychological, emotional and physical technostress was found among the librarians. The findings further revealed that technostress among the librarians could be reduced through organizational and technical support and the involvement of librarians in the ICT implementation process. The hypotheses tested revealed that there was a significant relationship between technostress and ICT usage among the librarians; female librarians exhibit a higher extent of technostress than male librarians, and there is no difference in the extent of ICT usage between male and female librarians in Nigerian universities.
Practical implications
Librarians cannot effectively use ICTs if they exhibit technostress.
Originality/value
The work is a creative attempt to know the difference in the extent of technostress and ICT usage among male and female librarians in Nigerian universities.
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Amir A. Abdulmuhsin, Amenah Ayad Ahmed AL-Taie, Abdulkareem H. Dbesan, Abeer F. Alkhwaldi and Husni Samara
This study aims to examine how the organizational dimension of workplace friendships (WFs), which involves factors such as the opportunity for and prevalence of friendships…
Abstract
Purpose
This study aims to examine how the organizational dimension of workplace friendships (WFs), which involves factors such as the opportunity for and prevalence of friendships, affects the knowledge management (KM) processes within public Islamic universities. These processes encompass knowledge generation, storage, sharing and application.
Design/methodology/approach
The study data were obtained through an extensive survey method as part of a cross-sectional investigation. A total of 280 responses were collected for the final analysis from faculty members affiliated with a public Islamic university in Mosul city, located in northern Iraq. The data were initially analyzed using SPSSv26, and PLS-SEM analysis was performed using SmartPLSv3.9. This validated the measures’ reliability and validity and tested the hypothesized relationships.
Findings
The analysis using partial least squares structural equation modeling (PLS-SEM) confirms that all the proposed pathways are consistent with the conceptual model presented in this study. In particular, the organizational dimension of WFs, including the opportunities for and prevalence of friendships, has a positive and significant influence on the KM processes.
Practical implications
The empirical insights of this study hold significant value for policymakers, managerial professionals and academics in Islamic universities in developing countries. These insights can enhance their administrative and academic performance by offering guidance on effectively dealing with positive friendship behaviors and understanding their effect on KM processes.
Originality/value
The significance of this paper is underscored by the scarcity of literature investigating the influence of the organizational dimension of WF on KM processes, particularly within the Islamic higher education context. Therefore, this study presents a novel and distinct approach.
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Amirreza Ghadiridehkordi, Jia Shao, Roshan Boojihawon, Qianxi Wang and Hui Li
This study examines the role of online customer reviews through text mining and sentiment analysis to improve customer satisfaction across various services within the UK banking…
Abstract
Purpose
This study examines the role of online customer reviews through text mining and sentiment analysis to improve customer satisfaction across various services within the UK banking sector. Additionally, the study analyses sentiment trends over a five-year period.
Design/methodology/approach
Using DistilBERT and Support Vector Machine algorithms, customer sentiments were assessed through an analysis of 20,137 Trustpilot reviews of HSBC, Santander, and Tesco Bank from 2018 to 2023. Data pre-processing steps were implemented to ensure data integrity and minimize noise.
Findings
Both positive and negative sentiments provide valuable insights. The results indicate a high prevalence of negative sentiments related to customer service and communication, with HSBC and Santander receiving 90.8% and 89.7% negative feedback, respectively, compared to Tesco Bank’s 66.8%. Key areas for improvement include HSBC’s credit card services and call center efficiency, which experienced increased negative feedback during the COVID-19 pandemic. The findings also demonstrate that DistilBERT excelled in categorizing reviews, while the SVM model, when combined with customer ratings, achieved 96% accuracy in sentiment analysis.
Research limitations/implications
This study focuses on UK bank consumers of HSBC, Santander, and Tesco Bank. A multi-country or cross-cultural study may further enhance our understanding of the approaches and findings.
Practical implications
Online customer reviews become more informative when categorised by service sector. To enhance customer satisfaction, bank managers should pay attention to both positive and negative reviews, and track trends over time.
Originality/value
The uniqueness of this study lies in its exploration of the importance of categorisation in text-mining-based sentiment analysis, its focus on the influence of both positive and negative sentiments, and its emphasis on tracking sentiment trends over time.
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Juliana Chacón-Henao and José Arias-Pérez
Knowledge hiding has become one of the main inhibitors to the generation of new research ideas and solutions for the university context. Organisational support has been proven…
Abstract
Purpose
Knowledge hiding has become one of the main inhibitors to the generation of new research ideas and solutions for the university context. Organisational support has been proven effective in reducing knowledge hiding within corporate settings. Nevertheless, recent evidence emerging from academic studies undervalues its ability to address this issue in university contexts. This paper believes further investigation is needed to produce more conclusive findings. Therefore, this paper aims to examine the positive indirect effect of organisational support on creativity by reducing the three types of knowledge hiding: evasive hiding, playing dumb and rationalised hiding.
Design/methodology/approach
The research model was tested with survey data from a sample of research groups from public and private universities in an emerging country.
Findings
The findings suggest that organisational support has a positive indirect effect on creativity by reducing two of the three types of knowledge hiding (evasive hiding and playing dumb).
Research limitations/implications
The findings cannot be extrapolated to the knowledge hiding that occurs during knowledge transfer.
Originality/value
The work challenges current evidence that disregards the significance of organisational support in reducing knowledge hiding among academics and reveals that organisational support is essential for addressing the difficulties that result from economic incentive conflicts associated with evasive hiding and playing dumb. Furthermore, effective organisational support is needed to promote a culture of knowledge sharing to gain more respect, recognition and prestige. This support also reduces the harmful practice of rationalised hiding, which is often used both as an ego-defensive mechanism and to maintain positions of academic superiority.
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Abdoulaye Kaba, Shorouq Eletter, Chennupati K. Ramaiah and Ghaleb A. El Refae
The purpose of this study was to understand knowledge-sharing behavior of nonacademic staff. In relation to the theory of reasoned action (TRA), the study investigated demographic…
Abstract
Purpose
The purpose of this study was to understand knowledge-sharing behavior of nonacademic staff. In relation to the theory of reasoned action (TRA), the study investigated demographic characteristic differences in attitude, subjective norms, behavioral intention and knowledge-sharing behavior of nonacademic staff from India and the United Arab Emirates (UAE).
Design/methodology/approach
The study used a survey method and questionnaire instrument to collect data from 467 participants. The participants were nonacademic staff working for two academic universities in India and the UAE. The two universities were Pondicherry University (266 respondents) and Al Ain University (201 respondents). The collected data were treated and analyzed using Microsoft Excel and SPSS software for statistical analyses and frequency distributions.
Findings
The findings of the study showed that nonacademic staff from India and the UAE have a positive attitude toward knowledge-sharing, subjective norms and positive behavioral intention and are frequently involved in knowledge-sharing behavior. In addition, the study’s findings indicated statistically significant demographic differences in attitude, subjective norms and behavior intense knowledge-sharing behavior of nonacademic staff from India and the UAE. Nonacademic participants from India expressed a higher positive attitude toward knowledge-sharing and demonstrated more involvement in knowledge-sharing behavior than the respondents from the UAE. The findings of the study accepted 8 out of 20 stated hypotheses. The accepted hypotheses support the TRA theory and suggest the impact of age, job position, tenure of work and geographical diversity on attitude, subjective norms, behavioral intention and knowledge-sharing behavior. The study’s results suggested that nonacademic staff of 50 and above age groups are more likely to share knowledge than the nonacademic staff of 49 and fewer age groups. Likewise, the findings of the study suggested that nonacademic staff with a long tenure of work experience are more likely to share their knowledge with their coworkers than those with a short tenure of work experience.
Originality/value
Studies targeting knowledge sharing among nonacademic staff are scarce as compared to academic staff and students. Nonacademic staff are different from students and academic staff in attitudes and behavior. This study contributes to the expansion of knowledge sharing through the investigation of knowledge-sharing behavior of nonacademic staff. Moreover, the study expands the understanding of knowledge-sharing behavior through the use of demographic characteristics in relation to the TRA theory. In addition, most of the previous studies are based on data collected from one country, and this study is based on data collected from two countries.
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Saeed Awadh Bin-Nashwan, Ismail Mohamed, Aishath Muneeza, Mouad Sadallah, Abba Ya’u and Muhammad M. Ma’aji
This study aims to investigate the intentions of Muslim cryptocurrency (CC) holders to fulfil their zakat obligations on digital assets, exploring the unique motivations and…
Abstract
Purpose
This study aims to investigate the intentions of Muslim cryptocurrency (CC) holders to fulfil their zakat obligations on digital assets, exploring the unique motivations and barriers within this emerging financial landscape.
Design/methodology/approach
The research uses a quantitative approach and a cross-sectional research design through online surveys, using purposive sampling to gather data from Muslim CC holders. The integrated model, known as the theory of planned behaviour and social cognitive theory (TPB-SCT) model, is used to comprehensively analyse the key factors influencing intentions to pay zakat on cryptocurrencies (CCs).
Findings
The study reveals that attitude towards zakat on CCs and perceived behavioural control regarding zakat on CCs have a significant and positive effect on the intention to pay. In contrast, subjective norms show no significant influence. CCs-related financial risk exerts a negative impact on intention. Moreover, CCs-related zakat knowledge and adherence to Shariah compliance are strongly associated with intention. These findings provide insights into the intricate dynamics of religious compliance within the evolving realm of digital assets.
Practical implications
Outcomes offer profound indications to stakeholders, including financial institutions, zakat agencies, policymakers and the community, on how to integrate zakat into this new and rapidly evolving financial paradigm like CC.
Originality/value
A pioneering effort was made in this study by exploring the intentions of Muslim CC holders to fulfil zakat obligations, bridging a significant gap in the existing literature. Developing and validating an integrated model of TPB-SCT in the realm of zakat on CC enriches the literature with a novel theoretical framework.
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Mohamed Ismail Mohamed Riyath and Debeharage Athula Indunil Dayaratne
This study aims to explore the motives behind the company’s decision to go public in Sri Lanka.
Abstract
Purpose
This study aims to explore the motives behind the company’s decision to go public in Sri Lanka.
Design/methodology/approach
This study adopts the explanatory sequential mixed-method approach based on the benefit-cost trade-off theory, incorporating survey-based descriptive statistics of 143 respondents from listed companies in the Colombo Stock Exchange (CSE) followed by content analysis of 52 initial public offering prospectuses and 11 interviews with top management of listed companies.
Findings
Companies primarily go public to raise capital for long- and short-term growth, followed by enhancing corporate image and governance structure. Also, they go public to rebalance capital structure, lower the cost of capital, diversify risk, compete in their product market and grab market timing opportunities. Furthermore, the qualitative analysis established that companies are going public also for value addition, broadening the ownership structure, establishing new strategic partnerships and funding for working capital requirements, which are not highlighted in previous studies.
Practical implications
These findings offer valuable insights for policymakers aiming to attract new companies to CSE, which would contribute to the capital market development of Sri Lanka.
Originality/value
This study combines quantitative survey and qualitative content analysis in a single investigation, revealing novel motives for going public that were not previously identified. This approach allows for a more comprehensive topic exploration, including the participants’ experiences and perceptions, while minimizing bias and maximizing robustness. This study is more comprehensive than previous studies that relied on descriptive statistics.
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Accreditation represents a quality of academic standards and validation, and its impact on business schools is multifaceted. Accredited institutions are widely acknowledged for…
Abstract
Purpose
Accreditation represents a quality of academic standards and validation, and its impact on business schools is multifaceted. Accredited institutions are widely acknowledged for their higher quality, financial stability, stakeholder acceptance and overall growth compared to non-accredited educational institutions. Given these positive outcomes, this study aims to explore the role of accreditation in fostering financial innovation and business sustainability.
Design/methodology/approach
The study used a qualitative design to understand this relationship, engaging 36 leaders from Advance Collegiate Schools of Business-accredited business schools in the Gulf Cooperation Council region as participants to collect data. Semi-structured interviews were conducted to gain an in-depth understanding of the topic. Data were analysed using the content analysis method.
Findings
That accreditation significantly influences the business sustainability of these schools. In addition, although the direct impact of accreditation on financial innovation may not be immediately apparent, it was observed that financial inflows experienced remarkable growth after obtaining accreditation.
Originality/value
While the effects of accreditation have been thoroughly researched, its influence on financial innovation and business sustainability remains unexplored. This study aims to discern if accredited educational institutions excel in financial innovation and maintaining sustainable business practices. These findings have important implications as they guide university administrators to maximise the benefits of accrediting their business schools.
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Manaf Al-Okaily, Anas Ali Al-Qudah, Abeer F. Alkhwaldi, Ayman Wael Alkhatib, Aws Al-Okaily and Bilal Abu-Salih
This study aims to investigate how the COVID-19 pandemic has impacted the growth of FinTech within the Jordanian context. Specifically, it examines the antecedent factors…
Abstract
Purpose
This study aims to investigate how the COVID-19 pandemic has impacted the growth of FinTech within the Jordanian context. Specifically, it examines the antecedent factors influencing users’ intentions to adopt and use FinTech services during this unprecedented period.
Design/methodology/approach
A quantitative research method approach with partial least squares-structural equation modelling was used to test the research proposed model.
Findings
The results of the structural path revealed that the drivers of behavioural intentions to use FinTech services are perceived usefulness, perceived self-efficacy, perceived vulnerability, subjective norms, perceived severity, perceived certainty and resistance to use and these factors explain 79.5% of the variance of behavioural intention.
Research limitations/implications
This study identifies key factors for FinTech acceptance in Jordan, offering actionable insights for policymakers and service providers. Building user trust in service and technology (security, effectiveness and transparency) is crucial, alongside leveraging social influence (testimonials, endorsements) and boosting awareness/knowledge through campaigns and educational initiatives. This study identifies key factors for FinTech acceptance in Jordan, offering actionable insights for policymakers and service providers. Building user trust in service and technology (security, effectiveness and transparency) is crucial, alongside leveraging social influence (testimonials, endorsements) and boosting awareness/knowledge through campaigns and educational initiatives. This study’s generalizability is limited by its sample, drawn from three Jordanian regions and dominated by potential users. Comparing actual and potential user perceptions, alongside including users from diverse contexts (e.g. other developing countries), could address this. In addition, using qualitative methods alongside the quantitative approach and exploring indirect relationships (mediating/moderating) would provide richer insights into FinTech acceptance in Jordan.
Originality/value
While prior research has explored FinTech adoption, including studies conducted in Jordan, this study makes several key contributions. Firstly, it specifically examines FinTech trends within the post-COVID-19 era in Jordan, a period marked by accelerated digital transformation and evolving user behaviours. Secondly, it extends existing models of FinTech adoption by incorporating “perceived self-efficacy, perceived vulnerability, subjective norms, perceived privacy, perceived severity, perceived value, perceived certainty and resistance to use”, in addition to the established factors of “perceived usefulness and ease of use”. This expanded model provides a more holistic understanding of the drivers and barriers to FinTech adoption in this context. Finally, this research provides empirical evidence from the Jordanian market, offering valuable insights for financial institutions and policymakers seeking to promote FinTech adoption and financial inclusion in a developing economy undergoing rapid digital change. This focus on the post-pandemic Jordanian context, combined with the extended theoretical model, offers a novel contribution to the literature.