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For a public servant (PS) to be innovative, he or she needs to gather and process enough vital information from budget setting processes. However, research addressing how budgetary participation (BP) can trigger innovative behaviour (IB) in PSs and eventually foster task performance (TP) is rare, which is why the authors conduct this research. The purpose of this study is to understand how BP shapes TP through the IB of PSs.

The authors develop and test a mediation model with 860 responses from public sector workers across 25 government agencies using the PLS-SEM technique of Smart PLS 4. Possible control factors were addressed for both the mediator and target-independent construct. In particular, the authors use sex, age and tenure as control factors for IB. Also, the authors use job satisfaction, job engagement and perceived fairness in the budgetary system as control factors for TP.

The authors find a favourable and significant relationship between BP and TP; BP and IB; and IB and TP. The authors also find that IB partially mediates the relationship between BP and TP, such that BP fosters TP through the innovativeness of PSs. This finding suggests that PSs who participate in budget preparation are able to innovate, which, in turn enable them to perform tasks effectively.

The authors call on forthcoming researchers to test the mediation model in other public sector settings worldwide. They may also consider other variables that can possibly mediate the positive impacts of BP on TP.

Lessons are discussed for governments, human resources directors and managers, management accountants, budget officers, procurement officers and other public sector workers and consultants.

The authors show how BP fosters TP through the innovativeness of PSs, since there is much more to know in this regard. The authors also help to resolve the paradox of inconsistency in the BP–TP literature by using IB as a mediator.

Stemming from family and business governance arguments, this paper contends that informal family meetings are the baseline “informal governance mechanism” that shapes family-centered non-economic goals. However, it is foreseen that informal family meetings are most effective when family businesses implement formal family governance practices.

Hypotheses are tested on a sample of 490 family firms using robust ordinary least square estimations.

The main findings suggest that informal family meetings are positively associated with family-centered non-economic goals and this relationship is fully mediated by the presence of formal family governance practices.

The use of new system theory for developing the hypotheses allows the study to contribute with a more comprehensive understanding of the social systems in family firms, and how interactions between the family logic and the business logic relate.

The advent of digital technologies has ushered in a new era of quality management (QM) known as Quality 4.0 (Q4.0). The successful implementation of Q4.0 requires the involvement of both leaders and employees. Leadership plays a critical role in motivating employees involved in quality practices. However, the mechanisms by which leadership inspires quality professionals to engage in continuous learning and remain vigorous in their roles are not well understood. This study aims to determine the impact of Q4.0 leadership on thriving at work (TAW) among quality professionals and to identify the underlying mechanisms.

Utilising the identity theory and social identity theory, a multilevel TAW model was developed. This study surveyed 63 team leaders and 243 subordinates, who are quality professionals working for companies implementing Q4.0. Multilevel structural equation modelling (MSEM) was applied to assess the hypotheses.

The study finds that Q4.0 leadership enhances TAW among quality professionals. The linkage between Q4.0 leadership and TAW is mediated by work group identification (WGI) at the group level and job identification (JI) at the individual level.

Insights from this study will enable organisations to make informed decisions regarding the leadership styles that best support TAW among quality professionals. By understanding the mechanisms linking Q4.0 leadership to TAW, organisations can foster both WGI and JI, ultimately enhancing engagement and performance in quality initiatives.

This study offers a novel contribution to the QM field by examining the role of Q4.0 leadership in motivating and sustaining the engagement of quality professionals. Exploring the relationships between Q4.0 leadership, WGI, JI and TAW helps to deepen our understanding of how Q4.0 leadership can enhance TAW among quality professionals.

Leadership has been identified as a crucial driver of efficient deployment of any Operations Management (OM) paradigm. Our work focuses on digitalisation, a recent OM paradigm, and analyses the mediating effect of digital transformation (DT) on the relationship between task-oriented and relationship-oriented leadership styles (LSs) and operational performance (OP) improvements in the manufacturing context.

The authors employed survey data from Hungarian manufacturing firms. Hypotheses are tested using structural equation modelling.

Task-oriented and relationship-oriented LSs exert distinct influences on DT and OP improvements. The results indicated that task-oriented LS drives OP improvements through its impact on DT. The relationship-oriented LS does not influence DT. Regarding the implications for OP improvements, we revealed a leadership paradox as the indirect positive impact of task-oriented LS may be offset by the direct negative influence of relationship-oriented LS.

The results are most pertinent to manufacturing firms that have already started their digital journey. Further studies must clarify how managers’ cultural embeddedness (i.e. general perceptions about efficient leadership in their country or region, national culture) could influence findings. Finally, to learn about the effective long-term behaviours of leaders might require different empirical methods.

To the best of the authors’ knowledge, this study represents one of the first survey-based examinations of CEOs on the ways how LSs drive the effective deployment of DT in manufacturing firms. Our findings demonstrate a leadership paradox at the nascent stages of DT in manufacturing firms.

The purpose of this paper is to investigate the unique and interactive effects of hard lean practices (HLPs) and soft lean practices (SLPs) on corporate social performance (CSP), as well as the moderating effect of lean maturity on the relationships between each type of practices and CSP.

Adopting a purely quantitative approach, a survey-based questionnaire methodology was used as a tool to collect data from 127 manufacturing companies located in Tunisia, and a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach was employed to analyze the collected data and validate the research hypotheses.

The study findings indicate that, firstly, HLPs negatively affect CSP; secondly, SLPs positively influence CSP; and thirdly, the interaction effect of HLPs and SLPs is negative regarding CSP. Additionally, the moderating effect of lean maturity on the relationship between HLPs, SLPs and CSP was found to be insignificant.

This study is limited to manufacturing companies in Tunisia, and its results cannot reflect other geographical contexts.

The current research provides valuable insights for practitioners by showing the importance of SLPs, in particular, in enhancing CSP.

This research provides new insights into the various findings and conclusions reached by previous studies in the literature regarding the impact of lean manufacturing practices on CSP by highlighting the unique and interactive effect of HLPs and SLPs on CSP.

Users contribute to online communities by posting and responding to discussion threads. Nonetheless, only a small fraction of threads gain popularity and shape community discourse. Prior studies have identified several factors driving thread popularity; however, despite their prevalence, the role of emotional expressions within discussion threads remains understudied. This study addresses this gap by investigating the impact of thread starters’ valence and embedded discrete emotions of anger, anxiety and sadness on thread popularity, drawing on the negativity bias and the emotion-as-social-information theories.

Using two samples from Reddit, this study employs negative binomial regression analysis to examine the hypothesized relationships.

The results demonstrate that negativity in thread starters significantly influences thread popularity; however, the expression of discrete emotions impacts popularity variously. In some contexts, such as COVID-19 vaccination subreddits, embedded anger in thread starters decreases thread popularity, whereas anxiety and sad expressions enhance it. In other contexts, such as professional discussions (e.g. r/Medicine subreddit), anger and anxiety expressions increase thread popularity, while sad expressions have no significant influence.

The study is limited by its focus on specific emotions and contexts. Future research could examine a broader range of emotions, post-content modalities and the impact of cultural and linguistic differences.

This study contributes to theory by offering a new definition of thread popularity and enhancing our understanding of the impact of emotions in online discussions. It also provides practical implications for online community members and moderators seeking to promote discussion posts that help achieve community goals.

The study aims to explore the complexities and challenges of measuring social impact, with a particular emphasis on the practical application of the social return on investment (SROI) methodology. By investigating social enterprises in Georgia, the study seeks to understand how social value is quantified and the implications of such measurements for policy and practice.

This study uses a mixed-methods approach, centered on the SROI methodology, to measure the social impact of 11 social enterprises in the Republic of Georgia. It incorporates qualitative interviews and quantitative financial analysis, engaging stakeholders from enterprises, beneficiaries and local authorities. The methodology adapts SROI to the Georgian context, addressing challenges such as data scarcity and cultural sensitivity.

Findings reveal significant challenges in social impact measurement, including the complexity of quantifying diverse impacts, lack of standardized methodologies and resource constraints. The application of SROI in Georgia demonstrates its flexibility and the critical role of stakeholder engagement, yet underscores the need for context-specific adaptations and rigorous data collection.

The study is limited by its geographic focus on Georgia, which may affect the generalizability of findings. In addition, the reliance on stakeholder-reported data introduces potential biases. These limitations highlight the necessity for broader, cross-cultural studies and methodological advancements in social impact measurement.

The study offers practical insights for organizations implementing SROI, emphasizing the importance of stakeholder engagement, cultural sensitivity and adapting methodologies to local contexts. It suggests strategies for overcoming data limitations and enhancing the credibility of social impact assessments.

The research underscores the transformative potential of social enterprises in addressing societal challenges. By quantifying social impact, organizations can better articulate their contributions to societal well-being, informing policy decisions and fostering a culture that values social over mere economic returns.

This study contributes to the literature on social impact measurement by detailing the application of SROI in a novel context – Georgia. It addresses a significant gap in understanding how social impact can be measured in transitional economies and offers valuable insights into the methodological and practical challenges involved.

Drawing on value cocreation, this study examines health-care customers’ perceptions of patient-centered care (PCC) in hospital and online primary care settings. This study aims to address how are the key principles of PCC related, how the relationships between key PCC principles and outcomes (subjective well-being and service satisfaction) vary depending on the channel providing the care (hospital/online primary care) and what differences are placed on the involvement of family and friends in these different settings by health-care customers.

This study comprises four samples of health-care customers (Sample 1 n = 272, Sample 2 n = 278, Sample 3 n = 275 and Sample 4 n = 297) totaling 1,122 respondents. This study models four key principles of PCC: service providers respecting health-care customers’ values, needs and preferences; collaborative resources of the multi-disciplinary care team; health-care customers actively collaborating with their own resources; and health-care customers involving family and friends, explicating which principles of PCC have positive effects on outcomes: subjective well-being and service satisfaction.

Findings confirm that health-care customers want to feel respected by service providers, use their own resources to actively collaborate in their care and have multi-disciplinary teams coordinating and integrating their care. However, contrary to prior findings, for online primary care, service providers respecting customers’ values needs and preferences do not translate into health-care customers actively collaborating with their own resources. Further, involving family and friends has mixed results for online primary care. In that setting, this study finds that involving family and friends only positively impacts service satisfaction, when care is provided using video and not voice only.

By identifying which PCC principles influence the health-care customer experience most, this research shows policymakers where they should invest resources to achieve beneficial outcomes for health-care customers, service providers and society, thus advancing current thinking and practice.

This research provides a health-care customer perspective on PCC and shows how the resources of the health-care system can activate the health-care customer’s own resources. It further shows the role of technology in online care, where it alters how care is experienced by the health-care customer.

Numerous design methods are available to facilitate digital innovation processes in user interface design. Nonetheless, little guidance exists on their appropriate selection within the design process based on specific situations. Consequently, design novices with limited design knowledge face challenges when determining suitable methods. Thus, this paper aims to support design novices by guiding the situational selection of design methods.

Our research approach includes two phases: i) we adopted a taxonomy development method to identify dimensions of design methods by reviewing 292 potential design methods and interviewing 15 experts; ii) we conducted focus groups with 25 design novices and applied fuzzy-set qualitative comparative analysis to describe the relations between the taxonomy's dimensions.

We developed a novel taxonomy that presents a comprehensive overview of design conditions and their associated design methods in innovation processes. Thus, the taxonomy enables design novices to navigate the complexities of design methods needed to design digital innovation. We also identify configurations of these conditions that support the situational selections of design methods in digital innovation processes of user interface design.

The study’s contribution to the literature lies in the identification of both similarities and differences among design methods, as well as the investigation of sufficient condition configurations within the digital innovation processes of user interface design. The taxonomy helps design novices to navigate the design space by providing an overview of design conditions and the associations between methods and these conditions. By using the developed taxonomy, design novices can narrow down their options when selecting design methods for their specific situations.