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This paper aims to apply the non-linear impedance boundary condition (IBC) for a linear piecewise B–H curve in frequency domain simulations to find the equivalent impedance of a simple induction heating system model.

An electromagnetic description of the inductor system is performed to substitute the effects of the induction load, for a mathematical condition, the so-called IBC. This is suitable to be used in electromagnetic systems involving high conductive materials at medium frequencies, as it occurs in an induction heating system.

A reduction of the computational cost of electromagnetic simulation through the application of the IBC. The model based on linear piecewise B–H curve simplifies the electromagnetic description, and it can facilitate the identification of the induction load characteristics from experimental measurements.

This work is performed to assess the feasibility of using the non-linear boundary impedance condition of materials with linear piecewise B–H curve to simulate in the frequency domain with a reduced computational cost compared to time domain simulations.

In this paper, the use of the non-linear boundary impedance condition to describe materials with B–H curve by segments, which can approximate any dependence without hysteresis, has been studied. The results are compared with computationally more expensive time domain simulations.

The 2030 Agenda for Sustainable Development underscores eradicating global poverty (Goal#1) and empowering women and girls (Goal#5) to foster sustainable, inclusive communities (Goal#11). The World Bank recognises female entrepreneurship as a catalyst for global economic growth, poverty reduction and gender equity. This chapter delves into the challenges hindering female entrepreneurship, obstructing poverty alleviation and community sustainability efforts worldwide. Public–private collaborations are crucial to support women in launching start-ups, adopting new technologies, enhancing digital skills and accessing financing in the era of Industry 4.0.

Our focus is on women entrepreneurship in BRICS nations due to their diverse growth trajectories and global economic significance. Employing a qualitative approach, we analyse public and private initiatives promoting female entrepreneurship in BRICS countries. Our findings highlight both commonalities and distinctions in their strategies and policies, implicitly contributing to poverty reduction and social and economic growth. This chapter not only identifies barriers faced by women entrepreneurs but also underscores factors fuelling their ventures. It offers a practical toolkit for scholars, policymakers and practitioners (entrepreneurs and consultants) to devise tailored strategies and actions for local growth and intervention. The study comprises four parts: the introduction, setting the chapter's goal and previewing outcomes; the second part, exploring female entrepreneurship as a key to poverty alleviation and community sustainability; the core, the third part, unveiling in-depth BRICS country analysis; and the conclusion, summarising implications and highlighting avenues for further research.

The purpose of this paper is to examine patient engagement in remote consultation services, an increasingly important issue facing Healthcare Operations Management (HOM) given the significant expansion in this and other forms of telehealth worldwide over the last decade. We use our analysis of the literature to develop a comprehensive framework that incorporates the patient journey, multidimensionality, antecedents and consequences, interventions and improvement options, as well as the cyclic nature of patient engagement. We also propose measures suitable for empirical assessment of different aspects of our framework.

We undertook a comprehensive review of the extant literature using a systematic review approach. We identified and analysed 63 articles published in peer-reviewed scientific journals between 2003 and 2022.

We conceptualise patient engagement with remote consultation across three key aspects: dimensions, process, and the antecedents and consequences of engagement. We identify nine contextual categories that influence such engagement. We propose several possible metrics for measuring patient engagement during three stages (before service, at/during service and after service) of remote consultation, as well as interventions and possible options for improving patient engagement therein.

The primary contribution of our research is the development of a comprehensive framework for patient engagement in remote consultation that draws on insights from literature in several disciplines. In addition, we have linked the three dimensions of engagement with the clinical process to create a structure for future engagement assessment. Furthermore, we have identified impact factors and outcomes of engagement in remote consultation by understanding which can help to improve levels of adoption, application and satisfaction, and reduce healthcare inequality. Finally, we have adopted a “cyclic” perspective and identified potential interventions that can be combined to further improve patient engagement in remote consultation.

Linked data can provide unique insights into both the need for social care services and the outcomes of intervention. Crucially, these insights will be based on much more representative coverage of the population of people receiving social care than is achieved by surveys and they are not subject to the reporting bias that can arise in relation to stigmatised services.

The opportunities are expanding for linking together routine administrative data from different public services, e.g. health care, social care, education and criminal justice. These linked data can be used for research in trusted research environments which are very secure and where no researcher can identify individuals. Work is rapidly developing using children’s social care data.

Much of the data linkage research using children’s social care data is being conducted by data scientists and medical researchers without knowledge of the sector, and very few social care or social work specialists who have that knowledge are involved in these studies.

This viewpoint piece argues the need for social care and social work research to embrace data linkage. What is needed is an integration of methods expertise in linked data and substantive knowledge of children’s social care work. The arguments are illustrated with reference to some recent research in Wales.

Service failures evoke negative customer emotions, which human agents respond to through emotional labor. In turn, customers empathize with the human agent, providing a satisfying service recovery experience. However, robot agents could replace human agents and replicate emotional labor strategies. This study addresses whether customers empathize with apologetic robot agents and how it would affect the service recovery experience.

Drawing on emotional labor, social cognition and justice theory, two online scenario-based experiments (N1 = 411; N2 = 253) were designed in which customers watched a video simulating an interaction with a human or a robot agent during a service recovery procedure.

Study 1 shows that robot agents handle emotionally driven service recovery interactions and prompt desirable postrecovery behaviors (e.g. brand loyalty). Study 2 identifies customers’ empathy and compassion as mediators, explaining the effect of normative empathic display on customers' perceptions of interactional justice and behavioral intentions.

Robot agents are reliable substitutes for human agents in handling service recovery procedures. Customers can empathize with robot agents, leading to satisfying service experiences.

This study demonstrates customers’ capacity to empathize with robot agents during a service recovery procedure. It is also the first application in service research of the EmpaToM experimental procedure from social neuroscience to explore the social cognition dynamic between customers and service agents at the service encounter.

Outer space has been described as a liminal landscape. As such, it appears to have an intricate connection to the concept of the monster, which is a powerful metaphor that reflects and demarcates the culture that constructs it. In this vein, the scientific search for extraterrestrial life has been previously argued to possess characteristics of monstrosity. Consequently, the object of this search, that is, alien life, also bears the mark of the monster, as it can effortlessly tap into the particular leitmotifs of the monstrous that are largely constant across cultures, despite the situatedness of the monster. This foreshadows a risk of monsterization of the parties involved in a future discovery of extraterrestrial life, that is, the monsterization of both the humans and the extraterrestrial life. In turn, this can adversely affect moral appraisals in future encounters with extraterrestrial life by rendering theoretical ethical approaches ineffective, as monsters are not only always outside the moral order but essentially defy and transgress it. Grounded on the intertwinement of moral imagination and anticipation and drawing on the inherent educational power of monsters, this chapter offers a theoretical exploration and a practical intervention in the form of a novel futures literacy workshop to help pre-emptively decrease the potential for the monsterization of humans and extraterrestrial life in the case of a future discovery. This contribution is in line with pragmatist ethics and is envisioned as a preparatory, complementary pedagogical approach to the traditional teaching of ethical theories and applied ethics to university students.

This paper explores how conflicting institutional logics shape the behaviors of macro- and micro-level actors in their use of a calculative practice. Thereby, this paper explains how quantification can undermine the intended purpose of a governance system based on a single number.

The study draws upon the literature on calculative practices and institutional logics to present the case of how a single number—specifically the conversion factor for Atlantic Cod, established by macro-level actors for the purposes of governance within the Norwegian fishing industry—is interpreted and used by micro-level actors in the industry. The study is based on documents, field observations and interviews with fishers, landing facilities, and control authorities.

The use of the conversion factor, while intended to protect fish stock and govern industry actions, does not always align with the institutional logics of micro-level actors. Especially during the winter season, these actors may seek to serve their interests, leading to potential system gaming. The reliance on a single number that overlooks seasonal nuances can motivate unintended behaviors, undermining the governance system’s intentions.

Integrating the literature on calculative practices with an institutional logics perspective, this study offers novel insights into the challenges of using quantification for the governance of complex industries. In particular, the paper reveals that when the logics of macro- and micro-level actors conflict in a single-number governance system, unintended outcomes arise due to a domination of the macro-level logics.

The purpose of this study is to investigate how the implementation of digital banking services (mobile applications) by globally systemically important banks (G-SIBs) affects banks’ performance in the USA and Europe from 2005 to 2022.

The study employs advanced econometric methods to analyze the link between deposits and banking performance, utilizing linear regressions and multivariate Bayesian regressions.

Our results indicate that customer deposits positively impact a bank’s performance after the introduction of the mobile application feature of check deposits, whereas social risk negatively impacts banking financial performance. These findings support the hypothesis that technology implementation improves the profitability and growth of traditional banks.

While findings are robust econometrically in linear and Bayesian regressions, variables reflecting the digitalization of banks remain limited. For instance, the number of mobile users or the volume of digital transactions per bank since the implementation of the mobile app is not available.

In a rapidly growing technology and constantly changing customers behaviors, this research has practical implications from bankers’ perspective to continue the technological innovation efforts and from regulators’ perspective to strengthen requirements for the digital banking services.

We provide empirical evidence that including a banking app for smartphones’ users for remote banking services benefit the financial performance of banks. However, the social risk remains significant for banks in terms of customers' satisfaction, data privacy and cybersecurity.

This paper employs an innovative approach to create a mobile app “discriminatory” factor and examine the relationship between deposits and banks’ performance before and after the introduction of a mobile app for too-big-to-fail banks in Europe and the USA. Additionally, we consider the social risk component of the ESG score, as a bank’s decision to implement mobile applications and technology for its customers potentially affects social risks associated with customer satisfaction and technology usability.

While prevalence and value of nonclinical hospital workers, like quality or education professionals, increase, their work engagement is understudied. Work engagement of nonclinical and clinical hospital workers is critical considering the pressure of major challenges in healthcare. The pandemic was a natural experiment for this.

We conducted an observational survey study among all nonclinical and clinical hospital workers of the Jeroen Bosch Hospital, the Netherlands. In an employee satisfaction survey, we measured work engagement under acute pressure (just after the first COVID-19 wave in July 2020) and chronic pressure (within the second COVID-19 wave in November 2020) and to what extent psychological demands and co-worker support were related to work engagement.

For all hospital staff, “average” levels of work engagement were found under acute (response rate 53.9%, mean 3.94(0.81)) and chronic pressure (response rate 34.0%, mean 3.88(0.95)). Under acute pressure, nonclinical hospital workers scored lower on the subcategory dedication than clinical workers (mean 4.28(1.05) vs mean 4.45(0.99), p < 0.001). Under chronic pressure, no differences were found. For both nonclinical and clinical hospital workers, co-worker support was positively related to overall work engagement (beta 0.309 and 0.372). Psychological demands were positively related to work engagement for nonclinical hospital workers (beta 0.130), whereas in clinical hospital workers, psychological demands were negatively related to vigor (beta −0.082).

Hospitals face times of pressure. Fostering co-worker support under pressure may be vital for hospital management.

Work engagement of nonclinical hospital workers is understudied.

The issues raised in this chapter are primarily those of obfuscation regarding social and economic inequality in the UK. The chapter is about the way discourse in various forms serves to disguise and justify the huge inequalities in this society; legitimising and ‘naturalising’ them, or in Arendt's words ‘lying’ about them so that they are seen as ‘natural and self-evident’ (Alvesson & Deetz, 2006, p. 261). Issues looked at are the institutional arrangements by which government ministers give or withhold resources to and from certain categories of its citizens. This includes the UK Treasury in relation to which economic groups the Chancellor of the Exchequer decides how much to tax or not to tax. In particular what are examined are the discourses justifying these measures and establishing certain ‘truths’ about how things are economically and socially; which categories are entitled to or deserving of certain kinds of resources and which are not – argued here as constituting obfuscations of the ‘actual’ situation. Obfuscation has been defined as the action of making something obscure, unclear, or unintelligible. This, arguably, is not far removed, from the action of being deliberately untruthful or lying. The question then arises as to how close these discourses come to lying and how serious the inequalities are.