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The purpose of this paper is to provide a critical perspective on how the COVID-19 crisis shaped inclusive leadership behaviors of global business leaders.

Using quantitative and qualitative methods, the authors analyzed 240 CEO statements in 120 multinational enterprises from six countries (France, India, Japan, South Korea, UK, USA), pre- and mid-COVID-19.

Results show that CEO emphasis on inclusive leadership increased during the pandemic. More substantively, the authors identify three key behaviors of inclusive leadership – fidelity, calmness and collective resilience.

The authors provide empirical evidence of inclusive leadership behaviors by global business leaders. In doing so, the authors integrate inclusive leadership into societally engaged international business research.

This chapter explores Taylor Swift’s leadership in music and business. Highlighting her use of leader–member exchange (LMX) and servant leadership (Dansereau et al., 1975), Swift creates a deep connection with her fans. This chapter demonstrates how Swift empowers her fans through open communication, mutual respect, and shared goals. By fostering high-quality relationships and embodying servant leadership traits such as empathy and stewardship, Swift inspires loyalty and trust. Her high level of engagement with her followers turns her influence into a powerful tool for advocating her values and making impactful decisions.

This case is written on the basis of available secondary data sources including news articles, book chapters, video (YouTube) interviews, research papers and industry reports.

The case study examines Taylor Swift’s professional journey from her debut in the mid-2000s to the present, highlighting her notable accomplishments as a singer-songwriter and entrepreneur. Swift’s success in music, evident through chart-topping albums, sold-out tours and strategic partnerships, positions her as a significant figure in the industry. However, her primary challenge involves maintaining relevance and staying ahead in a continually evolving environment. To sustain her leadership role, Swift must consistently innovate across music, public image and promotional approaches. This entails adapting to changing trends, using digital platforms for increased audience engagement and exploring themes such as audience connection, brand evolution, effective marketing and the ongoing pursuit of competitiveness and influence amid dynamic market conditions. This case delves into Taylor Swift’s evolution as a multifaceted entrepreneur, exploring her strategies to merge personal values with commercial success while navigating public scrutiny and market demands. It highlights her strategic use of social media, engagement with controversies and carefully crafted personal brand to maintain her global influence.

This case may be taught in advanced undergraduate level courses or graduate level courses such as MBA. This case is appropriate for students studying entrepreneurship, marketing and business strategy.

This study aims to examine the role of libraries in stimulating access to information concerning environmental justice issues. This study also provides valuable insights into libraries’ contributions to addressing environmental justice concerns and informs strategies for maximizing their impact in this critical area.

In conducting this study the role of academic librarians at the Federal University of Technology Ikot Abasi, Akwa Ibom State, Nigeria, using a descriptive design and qualitative research method. The population for this study consists of academic librarians who were chosen due to their expertise in information access and their potential impact on environmental justice initiatives within the academic community. Data were collected through focus group discussions with the participating academic librarians.

The findings of this study underscore the critical role of addressing information disparities within the context of environmental justice, emphasizing the transformative potential of information access in empowering communities. The analysis reveals a consensus among respondents regarding the multifaceted role of librarians in addressing environmental justice. Librarians are perceived not only as information custodians but also as active contributors to community engagement, awareness and social change. This study identifies both challenges and opportunities for libraries to enhance awareness of environmental justice issues among their patrons. While existing resources related to environmental justice in the library’s collection are generally viewed positively, there is consensus among participants that there is room for improvement. Finally, this study acknowledges gaps in the current collection regarding information on environmental justice. It underscores the need for up-to-date multimedia resources focusing on local issues and representing diverse perspectives.

Collaboration with scholars from diverse fields such as environmental science, sociology and public policy could enrich the understanding of the complex intersections between information access, environmental justice and librarianship.

Librarians have a responsibility to promote information access and environmental justice by curating relevant resources, promoting information literacy, engaging with communities, advocating for change, addressing digital access and equity issues, fostering cultural competence and collaborating with other stakeholders.

This study presents a compelling and forward-thinking perspective that underscores the critical role of librarians in addressing environmental challenges and fostering social equity.

This chapter explores the problems of social exclusion and inclusion in the fields of arts and culture. After a theoretical elaboration of the key concepts, the chapter investigates interconnected topics of (1) social features of cultural and creative work with the focus on the importance of economic, social and cultural capital, (2) the difficulties of achieving social inclusivity in the cultural and creative sector, and (3) the possibility of fostering communication amongst disparate social groups. The concepts of exclusion and inclusion deal with the ability and opportunities citizens have to participate in economic, social, political and cultural activities. Even though policy documents highlight the agenda of social inclusion, participation and the importance of opening cultural programs to wider social circles of workers and audiences, inclusion is still difficult to achieve. Research has shown that, even though this line of work is marked by atypical forms of employment, burnout syndrome and exploitation, cultural workers are still motivated by the idea of working for the community and bringing positive social change. However, previous research has also shown that the wider community often does not recognise these endeavours. The aim of the chapter is to articulate potential elements of exclusivity of cultural and creative work. In doing so, the ambivalent identity configuration of cultural and creative workers that simultaneously occupy social positions of symbolic privilege and economic deprivation is taken into consideration as a potential bridge for fostering communication and solidarity amongst other marginalised and disparate social groups.

This study aims to investigate the antecedents of behavioral intention and actual usage of mobile payment (m-payment) services during the COVID-19 pandemic among Indian consumers.

The proposed research model of this study is based on the extended framework of the Unified Theory of Acceptance and Use of Technology (UTAUT2) by using two additional variables, namely, perceived security (PS) and perceived trust (PT). In total, 436 sample respondents are chosen from Indian consumers with experience using m-payment services through the online survey method. The data analysis and proposed hypothetical relationships were tested using confirmatory factor analysis and structural equation modeling techniques.

The results confirm that performance expectancy, effort expectancy, facilitating conditions, PS, PT, habit and price value are antecedents of consumer intention toward adopting m-payment services. Furthermore, behavioral intention significantly influences the actual usage of m-payment services during the COVID-19 pandemic.

Though the impact of COVID-19 has been observed during the research period in getting responses from m-payment service users, the constructs used in the study are confined to the UTAUT2 model, and dimensions related to COVID-19 are not directly included in the measurement scale. The study’s findings propose valuable insights for service providers and policymakers.

This study’s results offer valuable insights to the service providers and policymakers to achieve the Government of India digital India objective of “Faceless, Paperless and Cashless” transactions.

This study’s results contribute to extending the empirical research literature on m-payment as antecedents of behavioral intention toward the adoption of m-payment services during the COVID-19 pandemic. Furthermore, this study assumes important interrelationships among UTAUT2 constructs with the additional incorporation of PS and PT.

Economists and governments worldwide are largely concerned about sustainability, CO₂ footprint and climate change, which are mostly caused by fossil fuel emissions. This study aims to provide an in-depth analysis of the significant role played by renewable energy (RE) sources in generating clean energy for achieving sustainable net-zero standards and mitigating climate change.

A thorough review of literature was conducted on the topic to provide insights into the existing state about the adoption of RE sources to achieve the net-zero goals.

As a result of the extensive review, it is found that all forms of RE, such as hydropower, solar energy, wind energy, bioenergy and geothermal power, are currently being used in many countries. Also, application of these sources across various sectors and their environmental consequences also vary for each RE source.

This chapter emphasises that adoption of RE sources is crucial to reduce the usage of limited fossil-based natural resources, which have significant negative effects on the environment. The adoption of RE at large scale requires the implementation of new regulations and policies along with technological progress for enhancing the affordability and effectiveness of these sources.

This chapter provides compelling evidence to support the acceleration of the transition from a vulnerable fossil fuel–dependent economy to a sustainable low-carbon one, with RE sources playing a central role.