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This study investigated the impact of leader-member exchange (LMX) on emotional exhaustion among Chinese registered construction engineers by examining the mediating role of active management by exception (AMbE) and the moderating role of self-esteem.

Using a sample of 304 registered construction engineers, the study applies the job demands-resources (JD-R) model to explore how LMX, AMbE and self-esteem interact to influence emotional exhaustion.

The findings indicate a significant negative relationship between LMX and emotional exhaustion, suggesting that higher-quality exchanges between leaders and members reduce emotional exhaustion. Additionally, AMbE was found to mediate this relationship, where high-quality LMX relationships decrease the extent of AMbE, subsequently lowering emotional exhaustion. Self-esteem was also found to moderate the relationship between AMbE and emotional exhaustion, with high self-esteem exacerbating the negative impact of AMbE and low self-esteem buffering this impact.

These results extend the JD-R model by incorporating leadership quality and management style as critical factors influencing emotional well-being. The study underscores the need for balanced management approaches that consider both supportive and corrective behaviors and highlights the importance of tailoring interventions based on individual differences in self-esteem. The findings provide valuable insights for both theory and practice in managing stress and enhancing the well-being of professionals in high-stress industries. Future research should aim to replicate these findings with larger samples to further validate and extend the results.

Although artificial intelligence (AI) is an essential component of hospitality in the technological empowerment era, AI’s effectiveness as an attraction in this context remains unclear. Grounded in Herzberg’s motivation theory and complexity theory, this study aims to explore configurational paths whereby combinations of qualities lead to success for different types of AI-themed hotels.

This study innovatively blends topic modeling and fuzzy-set qualitative comparative analysis (fsQCA) to investigate configurational paths whereby combined qualities produce positive guest evaluations of 12 AI-themed hotels as evidenced by 7,431 customer reviews.

The results indicate that AI could serve as a “theme” to attract customers under certain circumstances. First, “attractive” and “must-be” qualities are first identified for different types of AI-themed hotels. Furthermore, 6, 15 and 15 configurational paths inspiring favorable guest evaluations of luxury-independent, budget-independent and chain AI-themed hotels, respectively. Technology-related qualities are found to be especially attractive for luxury-independent AI-themed hotels, whereas the role of technology is minimal for budget AI-themed hotels. The impact of technology is salient for chain AI-themed hotels when combined with other factors. In addition, the effect of price differs among the configurational paths for the three hotel types.

This study expands the understanding of AI applications within the hospitality context by exploring the role of AI in AI-themed hotels and comparing its effectiveness in attracting customers across various hotel types. It also provides operational strategies for adopting AI for different types of hotels and for other hospitality and tourism sectors.

This study represents an early attempt to integrate topic modeling and fsQCA to clarify customers’ perceptions of AI-themed hotels and the combined impacts of various qualities. The findings expand on Kano’s model by classifying technology-related qualities into attractive qualities within AI-themed hotels.

Work–life conflict (WLC) is widely recognized as having a significant negative impact on construction management. This research seeks to pinpoint the factors contributing to WLC and review how pandemics impact work–life balance specifically within the construction industry.

A comprehensive literature review was carried out to establish a structured framework and theoretical model addressing WLC in construction. The Hunter–Schmidt meta-analysis paradigm, a robust technique based on the random-effects model, was employed to evaluate this framework due to its efficacy of correcting error.

The results indicate the significant relationships between WLC and several factors, including social support, work demands, job autonomy and schedule control, and role blurring. Conversely, the impact of co-worker support remains ambiguous, as evidenced by the broad confidence intervals.

This study introduces a novel theoretical framework for analyzing WLC within the construction sector, addressing sector-specific challenges such as irregular work hours and high-pressure environments. Moreover, it offers practical recommendations for improving health and safety performance in the construction industry.

This research focuses on exploring a psychological mechanism between abusive supervision and job engagement via job insecurity and job alternative to understand how frontline construction workers' perceived abusive supervision impacts on their work engagement.

This study draws on the conservation of resources theory (COR) to postulate that workers' job insecurity acts as a mediation between abusive supervision and work engagement, and the perception of job alternative moderates the impact of abusive supervision on job insecurity. This study empirically tests survey data from 357 frontline construction workers and adopts partial least square structural equation modeling (PLS-SEM) to test the proposed model.

This paper proved the dark-side of abusive supervision, dual character of job insecurity and moderating role of job alternative. The game-changing mediation effects of job insecurity were examined, which suggested that work engagement would be higher when abusive supervision stimulates stronger job insecurity. Furthermore, the result indicated that the relationship between abusive supervision and job insecurity should be weaker when job alternative is high.

This research suggests construction project managers (CPMs) must take steps such as enhancing supervisors' emotional management skills to control frequency of abuse and thus lessen compromising engagement. Moreover, overall understanding frontline workers' job insecurity is meaningful for better construction performance management.

This research contributes to the disputed leadership style (abusive supervision) and positive psychology knowledge (work engagement) in construction projects by unveiling the psychosocial mechanism (game-changing effects of job insecurity) of construction frontline workers positive engaged feeling. This study highlights the function of personal and job resources in process of resource conservation.

This study aims to shed light on the under-researched relationship between government–public relationship and tourism ethnocentrism via patriotism in emerging tourism destinations. The study empirically test the determinant role of government–public relationship and patriotism on tourism ethnocentrism within the theoretical lens of social exchange theory.

This study seeks to assess how a humane leadership style affects customer service orientation among casual employees of financial service institutions in Ghana. Using job satisfaction as a moderator, this study predicts that a humane leadership style influences casual employees’ customer service orientation.

Survey data were obtained from 328 frontline casual employees of financial service firms. The structural equation modelling technique of partial least squares was used to test the hypothesised relationships.

The study found that a humane leadership style positively and significantly drives customer service behaviour. Job satisfaction also had a positive effect on customer service orientation among casual employees.

The study appears to be the first of its kind to explore the moderating role of job satisfaction in the connection between humane leadership and customer service orientation from the perspective of casual employees. The study highlights insightful practical implications for corporate managers, HR practitioners and marketing academics.

This study aims to examine the influence of employee vitality and tenure on the nexus between citizenship fatigue and knowledge-sharing behaviour among academic staff in Ghanaian higher education institutions.

A sample of 876 faculty members from traditional and technical universities was chosen for the study using convenience sampling technique. Data was analysed using PLS-SEM with SmartPLS 4.

Results reveal that citizenship fatigue negatively influences faculty members’ knowledge-sharing behaviour. In addition, employee vitality and tenure mitigate the negative influence of citizenship fatigue on faculty members’ knowledge-sharing behaviour.

The findings suggest that the management of higher education institutions should focus on creating a workplace culture that cultivates workplace vitality and promotes long tenure to reduce the negative influence of citizenship fatigue on the knowledge-sharing behaviour among faculty members.

This study represents one of the earliest attempts to examine a theoretical framework that connects citizenship fatigue, employee vitality, knowledge-sharing behaviour and employee tenure within the context of higher education.