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This study aims to explore the impact mechanism of social support on individual health knowledge creation among users in online patient communities, guide and promote the creation of health knowledge and provide insights into managing online patient communities.

A theoretical model was constructed by integrating social impact and social support theories. Data were collected through questionnaires, and 750 valid responses were analysed using a structural equation model.

This study found the following. (1) Social support influences individual health knowledge creation through the mediating effects of creative self-efficacy and positive emotions. (2) The general rule of the strength of the influencing factors on individual health knowledge creation is that creative self-efficacy > positive emotions. (3) The general pattern of the mediating effect of attitude factors between social support and health knowledge creation is that creative self-efficacy > positive emotions. (4) The key path for social support to influence individual health knowledge creation is “social support → creative self-efficacy → health knowledge creation”. (5) The dimensions of social support in online patient communities can be divided into information, emotional, respect and network support. Individual health knowledge creation can be divided into health knowledge externalisation, combination, socialisation and internalisation.

This study expands the application scope of social influence theory and opens up the “black box” of the impact of social support on individual health knowledge creation behaviour. Simultaneously, the dimensions of social support, individual health knowledge creation and the mediating role between social support and health knowledge creation are discussed.

This paper aims to explore the effectiveness of customer inoculation strategies in the context of AI service failures in the hospitality and tourism industries. Furthermore, it examines how these strategies can enhance customer complaint behavior and satisfaction with service recovery, thereby improving the overall service experience.

Four distinct studies were conducted: Study 1 investigated the influence of customer inoculation on complaint behavior post-AI service failure. Study 2 assessed the impact of service remedies on customer satisfaction. Study 3 explored the implications of initial purchase and usage intentions. Finally, Study 4 validated the findings using a large-scale online survey.

The results indicated that customer inoculation significantly increases customer complaint behavior and satisfaction with service remedies following AI service failures. They also showed that this relationship is mediated by psychological distance. Furthermore, customer inoculation positively affects initial purchase and usage intentions, demonstrating effectiveness at various customer engagement stages.

This study enriches the literature on AI hospitality service failure and recovery by introducing the novel concept of customer inoculation. Additionally, it significantly contributes to the inoculation theory literature, which covers diverse fields. Practically, this study proposes an efficient and low-cost strategy for marketers.

This study introduces the concept of customer inoculation in the context of AI service failures, a novel approach in the hospitality and tourism literature. It provides empirical evidence of the efficacy of the strategy, bridging a crucial gap in understanding customer behavior in the face of technological disruptions.

Homophily, a prominent phenomenon in social networking, profoundly shapes user behaviors on social media but has not been well studied in the livestream commerce context. This study aims to investigate its moderation role in leveraging the effects of key livestream commerce factors – perceived expertise of live streamers and perceived interaction during live streaming – on audience trust, a critical determinant of purchase intentions.

A survey was conducted among livestream shoppers on Taobao. A sample of 313 responses was analyzed. SPSS (version 29) was used for general statistical analysis. The partial least squares structural equation modeling approach with SmartPLS 4.1 software was used to assess the research model and hypotheses.

The results reveal noteworthy differential effects of homophily: it negatively moderates the expertise–trust association but positively moderates the interaction–trust relationship. When the audience perceives strong homophily with live streamers, their trust in these live streamers becomes increasingly contingent on the level of interaction, whereas the effect of perceived expertise diminishes.

The insights on the differential effects of homophily are novel to the literature. These findings extend theoretical understanding of the homophily effect and provide valuable guidance for live streamers, marketers and platforms seeking to reinforce audience trust and drive purchase intentions in livestream commerce.

Supply chain risk management (SCRM) is a multi-stage process that handles the adverse impact of disruptions in the supply chain network (SCN), and various SCRM techniques have been widely developed in the literature. As artificial intelligence (AI) techniques advance, they are increasingly applied in SCRM to enhance risk management’s capabilities.

In the current, systematic literature review (SLR), which is based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method, we analysed the existing literature on AI-based SCRM methods without any time limit to categorise the papers’ focus in four stages of the SCRM (identification, assessment, mitigation and monitoring). Three research questions (RQs) consider different aspects of an SCRM method: interconnectivity, external events exposure and explainability.

For the PRISMA process, 715 journal and conference papers were first found from Scopus and Web of Science (WoS); then, by automatic filtering and screening of the found papers, 72 papers were shortlisted and read thoroughly, our review revealed research gaps, leading to five key recommendations for future studies: (1) Attention to considering the ripple effect of risks, (2) developing methods to explain the AI-based models, (3) capturing the external events impact on the SCN, (4) considering all stages of SCRM holistically and (5) designing user-friendly dashboards.

The current SLR found research gaps in AI-based SCRM and proposed directions for future studies.

This study aims to focus on optimization of process parameters for porosity and strength of polyamide porous bone scaffolds fabricated via selective laser sintering (SLS) process.

Taguchi’s design of experiment approach with L18 orthogonal array (OA) has been used to optimize the process parameters. Five process and four response parameters have been considered for this study. Initially, minimum size of the pores that can be depowdered was identified. Then, porous CAD models of test specimen to measure porosity and strength were designed in Solidworks® software and fabricated using EOSINT P395 m/c. Signal-to-noise ratio and analysis of variance were used to identify the optimal levels of parameters and statistical significance of the parameters.

Among five parameters, powder refresh rate, build chamber temperature and layer thickness were found to have significant influence on all the response parameters, whereas build orientation and build position were found insignificant for all the responses. The Taguchi’s confirmation test validated the results of the study with maximum deviation of 5.8% for compressive strength. Comparison of predicted and experimental values revealed a satisfactory predictability of all the developed linear regression models.

This study reveals optimal set of parameters for SLS of the polyamide porous bone scaffolds. The optimal set of parameters may be used by other researchers to get enhanced combination of strength and porosity while fabricating porous scaffolds.

This study examines the influence of disciplinary differences and applied practices between architecture and engineering on students’ cognitive and affective responses to online education systems by employing the Technology Acceptance Model (TAM).

A questionnaire addressing the aimed TAM constructs is conducted with 483 architecture and engineering students. Partial least square structural equation modeling (PLS-SEM) is used to test the direct and indirect relationships between students’ attitudes towards using (ATU), perceived usefulness (PU), perceived ease of use (PEOU) and system quality (SQ) based on disciplines’ diverse learning methods and approaches.

This research shows that online education systems’ quality (SQ) influences students’ attitudes toward using (ATU) directly and indirectly. The strongest relationship is observed between system quality (SQ) and perceived ease of use (PEOU), proving that online education adoption is strongly linked to the environment’s quality where applied practices are conducted. Architecture students’ attitude is significantly shaped by the system’s visual and interactional attributes parallel to constructivist and experiential learning. Oriented towards multidimensional problem-solving, engineering students’ attitude is mainly influenced by their efficiency and productivity.

This research contributes to the knowledge of technology acceptance in online education by exploring students’ attitudes and the less-examined differences between architecture and engineering disciplines. Emphasizing the impact of system quality on online education concerning applied practices, the study also underlines the possible shortcomings of the generalization of approaches. The findings offer insights into tailoring online education more inclusively and effectively by considering discipline-specific applied learning methods.

The research objective is to establish a smart system for building operation and maintenance using self-organizing map-based cluster merging (SOMCM) algorithm.

The process begins with a thorough literature review to establish the interface framework, followed by its design. An empirical study in Taoyuan City’s industrial park, involving 46 buildings and 3,526 maintenance records, informed development. By integrating the “Shared Facility Management System Equipment Repair Module” and the “Maintenance Management System for Existing Facilities,” 21 enhanced interface components were created. All work orders are stored in a database for aggregation, statistical analysis and clustering using the algorithm SOMCM, aiding repair decision-making.

The outcomes stemming from the proposed methodology culminate in the identification of seven patterns that can significantly enhance the efficiency of maintenance operations: (1) simplify current self-repair to outsourcing; (2) modify the current traditional contract type to open contract type; (3) adopt massive procurement for major facilities (e.g. air conditioning); (4) schedule power supply systems in a systematic and efficient way; (5) establish maintenance patterns as suggested to eliminate warehouse for spares; (6) reallocate maintenance resources in a seasonal cycle; (7) set up a standby team to resolve emergency repairs. The findings can reduce a significant amount of time and cost for the investigated industrial park.

Maintenance work has faced delays, aging equipment has caused component damage, and park structures no longer meet operational needs. Addressing these challenges, the study introduces a novel SOMCM approach for smart building operation and maintenance. This approach emphasizes creating a user-friendly, practical system pivotal to platform success. By integrating demand-driven strategies, it enhances traditional maintenance processes and offers innovative solutions to operational and management issues, ensuring alignment with modern requirements and improved efficiency.

This study proposes the novel construct of digital transformation anxiety and investigates its effect, which is mediated by absorptive capacity and dynamic capability, on digital innovation performance.

This study conducted a questionnaire survey among Taiwanese manufacturing and service companies to verify the research framework. A total of 130 valid responses were collected and analyzed using partial least squares structural equation modeling (PLS-SEM) and bootstrapping to test direct and mediation effects, respectively.

Digital transformation anxiety negatively affects absorptive capacity and dynamic capability, whereas absorptive capacity and dynamic capability positively affect digital innovation performance. Dynamic capability more strongly mediates the association between digital transformation anxiety and digital innovation performance than absorptive capacity. Additionally, digital transformation anxiety does not negatively affect digital innovation performance. Finally, manufacturing companies had significantly higher levels of digital transformation anxiety than service companies.

This study proposes the novel construct of digital transformation anxiety to address a gap in the literature. Digital transformation anxiety leads companies to adopt unnecessarily conservative practices, preventing them from flexibly responding to technological advances. This insight highlights the negative effect of such anxiety on absorptive capacity and dynamic capability, extending the application of path dependency theory to companies. The findings underscore the value of enhancing dynamic capability and reallocating resources to foster digital innovation. The study identified and explored the concept of digital transformation anxiety and extended the perspective of dynamic capability to include digital transformation and digital innovation.

The current findings indicate that digital transformation anxiety does not substantially affect digital innovation performance in Taiwanese companies. Consequently, Taiwanese companies should focus on developing their absorptive capacity and dynamic capability to enhance digital innovation.

The study proposes the novel construct of digital transformation anxiety and explores its effect on business units. It presents a pioneering framework derived from path dependence theory and the perspective of dynamic capability.

The study evaluates the effects of GVC participation on firm productivity and profitability. Hence this study aims to find evidence whether there is a clear difference between the productivity and profitability effects of simple and complex backward and forward participations for Turkish firms.

The authors employ a firm level data from the Türkiye's both first and second top 500 industrial enterprises from 1993 to 2019. In addition, the authors calculate country-sector level both backward and forward GVC participation indices with their simple and complex sub-indices for each year from 1990 to 2015 from the Full Eora data of the Eora Global Supply Chain Database. The authors estimate the model with OLS and fixed effects. To understand the role of the 2008 global crisis, the authors also undertake estimations for the pre-crisis and post-crisis. The authors also divide the data by R&D intensity of sectors.

While backward GVC participation lowers both labor productivity and profitability growth, forward GVC participation promotes both. Moreover, simple and complex backward participation have similarly negative effects on productivity and profitability growth, simple and complex forward participation have the completely opposite effects though. The authors then provide substantial evidence for the differing effects of participation on productivity and profitability growth between pre-crisis and post-crisis periods. Interestingly, backward participation has a negative impact for both hi-tech and low-tech firms while forward participation boosts the productivity growth only for low-tech firms, probably due to the relatively more upstream position of low-tech firms.

To the best of the knowledge, no previous study has yet examined the profitability effects of GVC for firms. Second, in addition to overall backward and forward GVC participation rates, the authors also calculate and utilize simple and complex GVC measures in the estimations. Third, to reveal whether the global financial crisis leads to a shift in the productivity and profitability effects of GVCs, the authors separately run the regressions for the pre- and post-crisis periods. Fourth, the authors then investigate the argument that hi-tech sectors/firms could benefit more from joining GVCs compared to firms in low-tech technology sectors.

Debate persists regarding the transformation between team task conflict and relationship conflict. Based on conflict spiral and team effectiveness theory, this study aims to explore whether and when these conflicts transform over time.

To address endogeneity in existing research and to test theoretical model, the authors conduct a two-stage structural equation modeling meta-analysis using a cross-lagged panel model based on 32 longitudinal studies (N = 2361).

The meta-analytic results are as follows: (a) Early team task conflict leads to an increased subsequent relationship conflict while controlling for another form of conflict at each time point (Time 1 and Time 2). This relationship is positively moderated by team size and negatively moderated by interdependence, but not moderated by time lag. Specifically, task conflict generates higher levels of relationship conflict in larger teams or teams with lower interdependence. (b) While controlling for another form of conflict at each time point, early relationship conflict within teams does not significantly relate to task conflict over time. Team size, interdependence and time lag do not significantly moderate this relationship.

These findings help scholars better understand team conflict transformation processes and present managerial implications for practitioners. The limited sample sizes precluded the exploration of more moderators and the interactions among them.

The uniqueness of this paper is related to its effort in clarifying the temporal precedence of two forms of conflict, reconciling previous inconsistencies in conflict transformation by exploring moderators and addressing endogeneity in existing research.