Sonal Kumar, Rahul Ravi and Nilanjan Basu
This paper offers a fresh perspective on this debate by exploring the direct relationship between a firm’s stock price performance and its CSR activities, placing particular…
Abstract
Purpose
This paper offers a fresh perspective on this debate by exploring the direct relationship between a firm’s stock price performance and its CSR activities, placing particular emphasis on the underlying intent or motive behind the CSR initiatives.
Design/methodology/approach
This research examines the relationship between a firm’s stock price and its corporate social responsibility (CSR) activities, distinguishing between responsive and adaptive CSR. While responsive CSR, often a response to negative events, elicits immediate positive stock performance, adaptive CSR initially triggers negative stock performance. However, long-term analysis reveals adaptive CSR leads to positive stock performance, especially for family firms. The study challenges the notion of market myopia, suggesting the market values responsive CSR in the short term but recognizes the long-term benefits of adaptive CSR over time. Clear communication about adaptive CSR intentions and benefits may help in accurate market valuation.
Findings
This research examines the relationship between a firm’s stock price and its CSR activities, distinguishing between responsive and adaptive CSR. While responsive CSR, often a response to negative events, elicits immediate positive market reactions, adaptive CSR initially triggers negative reactions. However, long-term analysis reveals adaptive CSR leads to positive returns, especially for family firms.
Practical implications
The study challenges the notion of market myopia, suggesting the market values responsive CSR in the short term but recognizes the long-term benefits of adaptive CSR over time. Clear communication about adaptive CSR intentions and benefits may help in accurate market valuation.
Originality/value
First, it expands on previous studies by exploring how the different motivations behind CSR activities lead to varying effects on stock returns. Second, it sheds new light on the subject of market myopia. The findings demonstrate that adaptive CSR initiatives can initially trigger market reactions similar to those caused by perceived over-investment, in contrast to the more favorable response to responsive CSR activities.
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Sonal Trivedi, Veena Grover and Balamurugan Balusamy
In today’s competitive era, it has become significant for companies to understand their end consumer and target customers effectively. One of the ways to accomplish this goal is…
Abstract
In today’s competitive era, it has become significant for companies to understand their end consumer and target customers effectively. One of the ways to accomplish this goal is data-driven marketing. The current study seeks to explore the differences between traditional marketing and digital marketing, the pros and cons of data-driven marketing and usage of artificial intelligence (AI) in data-driven marketing. The research objective was met by exploration of published papers in the past 10 years covering the evolution of data-driven marketing, functions of data engineering, application of technology like AI in data-driven marketing and opportunities and challenges. This study is significant as it provides the insight into the relationship between marketing and data engineering and thus helps marketers to frame strategies by leveraging data-driven marketing to improve consumer experience and gain a competitive edge. Moreover, this study is an interdisciplinary study including marketing, engineering and data science. This study focusses on use of innovative methods to improve profitability of business and consumer experience.
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Tejas R. Shah, Sonal Purohit, Manish Das and Thavaprakash Arulsivakumar
AI-powered digital human avatar influencer (DHAI) is a digitally created character with a human-like appearance and noteworthy social media presence. They mimic human behavior…
Abstract
Purpose
AI-powered digital human avatar influencer (DHAI) is a digitally created character with a human-like appearance and noteworthy social media presence. They mimic human behavior through form, behavior and emotional realism. However, there have been varied viewpoints in the literature about the effect of DHAI realism on consumer response. Therefore, this study aims to examine the effect of form, behavioral and emotional realism on consumer engagement and parasocial relationships that further affect attachment toward DHAI and brand, with the moderating effect of content authenticity.
Design/methodology/approach
Using a cross-sectional design, 426 respondents in India were asked to visit the Instagram page of a specific DHAI identified through a pretest study. The authors used the Smart PLS 4.0 version to examine the hypotheses.
Findings
Accordingly, based on the social presence theory, the findings of the quantitative study indicated that DHAI’s form, behavioral and emotional realism positively influence customers’ engagement with DHAI, but only the behavior and emotional realism of DHAI positively affect the parasocial relationship. Further, perceived DHAI’s content authenticity moderates the effect of DHAI engagement and parasocial relationship on DHAI sentimental attachment.
Originality/value
This study provides novel and practical insights for developing DHAI by considering realism characteristics for enhanced customer engagement, parasocial relationship and attachment toward DHAI and brands.