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Intercultural communicative competence (ICC) is important when different cultural speakers learn Mandarin as a Foreign Language (MFL). The use of virtual reality (VR) has been shown to be effective for improving ICC. Hence, this study investigates a production-based instructional strategy where students use VR to view and create VR environments with cultural elements for learning MFL to determine if this strategy was effective with the current cohort of students (2023). In addition, it would be investigated whether there was a difference in ICC between the 2019 cohort and the 2023 cohort.

The study employed a quasi-experimental method to assess ICC using the Survey of student’s Intercultural Competence (SSIC) and gauged the improvement within the 2023 cohort. Next, the ICC between the 2023 and 2019 cohorts was compared to determine if there was a significant difference. Data was analysed using paired-samples t-tests and thematic analysis for the open-ended responses.

There was a significant improvement in ICC after the intervention for the 2023 cohort, which was supported with the open-ended response. However, the t-test results indicated no significant difference in ICC between the 2019 and 2023 cohorts. However, the 2023 cohort seemed to be more motivated, confident and eager to continue using VR. The findings indicate that VR when combined with an appropriate pedagogy could improve students ICC.

The use of VR and this production-based instructional strategy could be used in other languages and could possibly be used to improve linguistic and communication skills.

Purpose/Objective: In the context of the service economy, the chapter analyses a dynamic model created for a competition market, aiming to reveal changes that take place when the stake of economic activity goes beyond the strictly competitive meanings, a coproduction with the customer being involved.

Design/Methodology/Approach: A mathematical model is analyzed, describing the interactions between potential consumers, suppliers acting in traditional production conditions, and those applying coproduction with customs. The analysis of the model is done in the frame of nonlinear dynamical systems with time delay.

Findings: The positive equilibrium point is determined, and the conditions for stability and the existence of the oscillatory solutions are given. Numerical simulations verify the theoretical findings, revealing when the system is stable or when it becomes unstable.

Significance/Implications/Conclusions: Consistent with the service approach, our chapter considers not just the common private angle of the economic action but also the environment of the economic actor. The mathematical model brings a special conceptual development by involving coproduction in the competition between the providers. It also reveals the systemic effects of such new interaction involvement.

Limitations: The present chapter develops a mathematical model for the single case of coproduction with the customer. Two kinds of suppliers are concerned, the third one representing the demand side. Numerical simulation is developed using theoretical scenarios.

Future Research: Subsequent developments will make the role of economic entities more complex, with competition and cooperation being assumed among them all. Diverse other types of joint production will also be approached.

The purpose of this study is to explore the integration of risk management and circular economy (CE) principles within the healthcare sector to promote sustainability and resilience. Specifically, the study aims to demonstrate how risk management can support the transition to a circular economy in healthcare supply chains. By integrating risk management practices with CE principles, healthcare organizations can identify potential risks and opportunities associated with circular initiatives.

This study adopts a qualitative research approach, using a case study methodology with semi-structured interviews conducted at primary care facilities to understand the application of CE principles in practice. The study uses fuzzy logic methods to assess and mitigate risks associated with strategies promoting CE principles. Additionally, key performance indicators are identified to evaluate the effectiveness and enhance the resilience of these strategies within healthcare supply chains.

The study highlights the critical role of robust risk management strategies in facilitating the transition to a circular economy within healthcare organizations. Primary care facilities, which are critical to frontline healthcare delivery, are particularly vulnerable to product shortages due to supply risks. This study focuses on critical protective equipment, specifically latex gloves and assesses operational risks, including supply, demand and environmental risks, using a fuzzy logic-based model. Import delays were found to be a moderate risk, typically occurring once a year. The research highlights critical KPIs for a successful CE transition within healthcare supply chains, such as on-time delivery and service quality, which are directly related to the risk of supply chain disruption. In addition, the study highlights the significant impact of other CE strategies on healthcare supply chains, including localized production and manufacturing, innovation in product development, reverse logistics, closed-loop supply chains and the adoption of lean principles.

This study provides valuable insights for healthcare organizations to optimize resource efficiency, reduce waste and promote circularity in their operations. By implementing the proposed solutions and focusing on the identified KPIs, organizations can develop strategies to achieve sustainability goals and enhance resilience in healthcare supply chains.

This study contributes to the literature by demonstrating the application of risk management in facilitating the transition to a circular economy in the healthcare sector. The use of fuzzy logic methodology offers a novel approach to assessing and mitigating risks associated with critical product failures in supply chain activities. The study’s findings provide practical guidance for healthcare organizations seeking to integrate circular economy principles and improve sustainability performance.

A circular economy (CE) is an economic system that tries to eliminate waste and continually use resources. Due to growing environmental concerns, supply chain (SC) design should be based on the CE considerations. In addition, responding and satisfying customers are the challenges managers constantly encounter. This study aims to improve the design of an agile closed-loop supply chain (CLSC) from the CE point of view.

In this research, a new multi-stage, multi-product and multi-period design of a CLSC network under uncertainty is proposed that aligns with the goals of CE and SC participants. Recycling of goods is an important part of the CLSC. Therefore, a multi-objective mixed-integer linear programming model (MILP) is proposed to formulate the problem. Besides, a robust counterpart of multi-objective MILP is offered based on robust optimization to cope with the uncertainty of parameters. Finally, the proposed model is solved using the e-constraint method.

The proposed model aims to provide the strategic choice of economic order to the suppliers and third-party logistic companies. The present study, which is carried out using a numerical example and sensitivity analysis, provides a robust model and solution methodology that are effective and applicable in CE-related problems.

This study shows how all upstream and downstream units of the SC network must work integrated to meet customer needs considering the CE context.

The main goal of the CE is to optimize resources, reduce the use of raw materials, and revitalize waste by recycling. In this study, a comprehensive model that can consider both SC design and CE necessities is developed that considers all SC participants.

Current research in the field of behavioural finance has attempted to discover behavioural biases and their characteristics in individual investors’ irrational decision-making. This study aims to find out how biases in information based on knowledge affect decisions about investments.

In step one, through existing research and consultation with specialists, 13 relevant items covering major aspects of bias were determined. In the second step, multiple linear regression and artificial neural network were used to analyse the data of 337 retail investors.

The investment choice was heavily impacted by regret aversion, followed by loss aversion, overconfidence and the Barnum effect. It was observed that the Barnum effect has a statistically significant negative link with investing choices. The research also found that investors’ fear of making mistakes and their tendency to be too sure of themselves were the most significant factors in their decisions about where to put their money.

This research contributes to the expansion of the knowledge base in behavioural finance theory by highlighting the significance of cognitive psychological traits in how leading investors end up making irrational decisions. Portfolio managers, financial institutions and investors in developing markets may all significantly benefit from the information offered.

This research is a one-of-a-kind study, as it analyses the emotional biases along with the cognitive biases of investor decision-making. Investor decisions generally consider the shadowy side of knowledge management.

This study aims to develop an integrative framework for strategic intelligence (SI) tailored to guide companies navigating systemic disruptions within global supply chains, identifying key determinants for its effective deployment. Current literature on management systems addresses SI components individually, hindering a precise definition and implementation strategy. This systematic review aims to fill these gaps by establishing a conceptual model of SI capability, emphasizing the interdependence of its dimensions.

Following the Joanna Briggs Institute (JBI) mixed-method analysis approach and Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) statement, this systematic review synthesizes empirical studies, conceptual papers, mathematical models and literature reviews on SI capability dimensions. It adopts a flexible approach to explore SI within supply chain resilience during systemic crises.

The study enhances and broadens the field of dynamic capabilities (DCs) by advancing knowledge on SI as a dynamic capability inducing resilience within supply chains facing systemic risks. Additionally, it synthesizes and offers perspective on a rapidly expanding body of literature from the past three years, identifying emerging trends and gaps.

This research focused on three capacities: Supply Chain Visibility (SCV), Environmental Dynamism (ED) and Timely Seizing and Detection-Making (TSDM). While other dynamic capabilities may enhance SC resilience (SCR), this study emphasized the analytical and decision-making dimensions critical for improving SCR.

This systematic literature review introduces a novel conceptual framework, providing a foundation for empirical investigations. By offering an integrated theoretical perspective, the study proposes actionable research propositions and insights into SI’s strategic role in crisis management within supply chains.

Providing high-quality service for airline companies cannot be overstated, as it directly impacts their survival and competitiveness. Hence, there is an increasing need to measure loyalty in the air transport industry. Loyal customers are highly valued as they are less price-sensitive and require minimal communication efforts. Despite this, there is limited knowledge about the factors that influence a passenger’s level of loyalty towards an airline company. Therefore, understanding the precursors of loyalty is essential. This research investigates the serial mediation effect of consumer brand identification (CBI) and perceived value on the relationship between service quality and loyalty.

In this research, quality is related to loyalty through value and CBI. A conclusive research design was adopted to determine whether value and CBI have a serial mediating effect on the quality-loyalty link. The research framework includes a three-path mediation model.

Based on the analysis of 406 questionnaires, the study concludes that a serial mediation effect of CBI and perceived value on the quality-loyalty relationship exists. The research results indicate that CBI has a greater influence on improving customer loyalty than perceived value.

This study contributes to limited research on the serial mediating effect of value and CBI in the quality-loyalty relationship. It also provides empirical evidence on the determinants of loyalty as part of the Turkish aviation industry. This study highlights the significance of CBI as a critical factor for airlines to maintain their competitiveness in the market.

This paper aims to unveil the greenwashing intention of green bonds issuing in Chinese enterprises through the lens of stock pricing efficiency.

Drawing on data of Chinese listed companies during 2012–2021, this study uses a difference-in-differences method to study how and through what mechanisms issuing green bonds impacts stock pricing efficiency.

Issuing green bonds lowers stock pricing efficiency, verifying the greenwashing intention of green bonds in China. Potential mechanisms underlie the increased investor attention and sentiment resulting from the information disclosures about corporate green and low-carbon development. This greenwashing issue is more pronounced in firms facing lower financing constraints, having stronger relations with the government, and located in highly marketized regions. In the context of uncertainty surrounding economic policies, especially trade policies, issuing green bonds can signal a weakening of the greenwashing effect.

The quality of information disclosure should be emphasized to ensure a substantive commitment to environmental responsibility signaled by green bond issuance, thereby mitigating greenwashing concerns.

Regulators and standard-setters should improve the issuance system for green bonds and promote the sustainable development of the green bond market through formulating unified certification criteria for green bonds and implementing a stringently periodic reporting system.

First, to the best of the authors’ knowledge, it is the first study to draw on the quality of information disclosure and the perspective of stock pricing efficiency to identify whether firms issuing green bonds engage in greenwashing. Second, the study uncovers the black-box underlying this greenwashing issue through investor attention and sentiment and examines further the moderating role of economic policy uncertainties.

This paper considers an e-tailer planning to distribute a product under one direct sales channel and multiple asymmetric agency platforms. Based on the multinomial logit (MNL) choice model, this study optimizes the pricing strategy and channel selection strategy to maximize the e-tailer’s profit.

A two-stage channel selection and pricing problem is formulated, where the profit-maximizing e-tailer first optimally selects a specified number of agency platforms from a set of alternatives to distribute the product and then determines the optimal prices in those channels.

An optimal pricing strategy is proposed to maximize the e-tailer’s total profit on multiple asymmetric channels. The results show that the e-tailer can obtain a higher profit by selling products on more asymmetric agency platforms. Moreover, an effective channel selection algorithm is provided to help the e-tailer optimally select the M agency platforms from N alternatives.

This study enriches the relevant research on multichannel selection and pricing by proposing an optimal pricing strategy and an effective channel selection algorithm. Evaluation results based on real-world industrial data show that the proposed optimal multichannel pricing strategy in this paper can significantly improve the profit of a real-world e-tailer compared to the e-tailer’s actual profit.

This study quantitatively investigates the impacts of digital and learning orientations on supply chain resilience (SCR) and firm performance (FP), aiming to fill the gaps in understanding their specific impacts in the context of Industry 4.0 developments and supply chain disruptions.

This study utilized survey techniques and structural equation modelling (SEM) to gather and analyse data through a questionnaire based on a seven-point Likert scale. Hypotheses were formulated based on an extensive literature review and tested using Amos software.

The study confirms SCR’s significant impact on FP, aligning with existing research on resilience’s role in organizational competitiveness. This study uncovers the nuanced impacts of digital and learning orientations on SCR and FP. Internal digital orientation (DOI) positively impacts SCR, while external digital orientation (DOE) does not. Specific dimensions of learning orientation – shared vision (LOS), open-mindedness (LOO) and intraorganizational knowledge sharing (LOI) – enhance SCR, while commitment to learning (LOC) does not. SCR mediates the relationship between DOI and FP but not between DOE and FP.

This research focuses on digital and learning orientations, recommending that future studies investigate other strategic orientations and examine the specific contributions of various digital technologies to SCR across diverse contexts.

The empirical findings emphasize the significance of developing internal digital capabilities and specific learning orientations to enhance SCR and FP, aligning these initiatives with resilience strategies.

This study advances knowledge by distinguishing the impacts of internal and external digital orientations and specific learning dimensions on SCR and FP, offering nuanced insights and empirical validation.