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Purpose: To examine the effects of Industry 5.0 on distance education.

Need for the study: As educational institutions worldwide strive to adapt to rapid technological advancements and shifting educational demands, this research provides actionable insights on integrating these technologies to not only augment learning outcomes but also to ensure inclusivity and accessibility in education. Exploring the convergence of Industry 5.0 and distance learning is imperative for shaping future educational practices and policies.

Methodology: Systematic analysis: 18 articles obtained from ScienceDirect, Scopus, Web of Science (WoS), ERIC, and Google Scholar databases.

Findings: The findings highlight the need for in-depth research into the relationship between Industry 5.0 and distance education, revealing the importance of technological integrations and educational methodologies in these fields. It has been determined that certain countries, such as Indonesia, are pioneers in this field, but a global spread and participation has not yet been realised. Frequently used keywords and methodological trends in the studies indicate that the research field needs to expand and diversify. The codes and categories obtained from the studies were categorised under the following themes: (1) Transformation in Education, (2) Technological Innovations and Applications, (3) Pandemic and Digital Transformation, and (4) Next-Generation Communication Networks.

Practical implications: Implications of this study are profound, offering educators, policymakers, and technology developers a blueprint for integrating Industry 5.0 technologies into distance learning frameworks. Demonstrating how artificial intelligence (AI), robotics, and human–machine interfaces can be leveraged to tailor educational experiences, this research highlights pathways to enhance learner engagement and achievement across educational contexts.

This study aims to explore the dynamic interplay between employee resilience (ER) and learning organisations, specifically examining the mediating influence of psychological empowerment (PE).

Drawing on responses from 208 participants working in the United Arab Emirates, we used regression analysis with bootstrapping to scrutinise the data.

The results unveil a positive correlation between ER and learning organisation. Furthermore, PE is found to mediate this relationship.

In practical terms, organisations are urged to prioritise the cultivation of ER and the establishment of an environment fostering PE. Such initiatives contribute to a culture of continuous learning within the organisation and equip it with the adaptability needed to navigate new challenges.

This research contributes to a deeper comprehension of the importance of ER highlighting its positive effect on both organisational learning and PE.

Social robotics is a rapidly growing application of artificial intelligence (AI) in society, encompassing an expanding range of applications. This paper aims to contribute to the ongoing integration of psychology into social robotics ethics by reviewing current theories and empirical findings related to human–robot interaction (HRI) and addressing critical points of contention within the ethics discourse.

The authors will explore the factors influencing the acceptance of social robots, explore the development of relationships between humans and robots and delve into three prominent controversies: deception, dehumanisation and violence.

The authors first propose design factors allowing for a positive interaction with the robot, and further discuss precise dimensions to evaluate when designing a social robot to ensure ethical design technology, building on the four ethical principles for trustworthy AI. The final section of this paper will outline and offer explicit recommendations for future research endeavours.

This paper provides originality and value to the field of social robotics ethics by integrating psychology into the ethical discourse and offering a comprehensive understanding of HRI. It introduces three ethical dimensions and provides recommendations for implementing them, contributing to the development of ethical design in social robots and trustworthy AI.

Scholars have extensively studied the concept of strategic entrepreneurship (SE), shedding light on its antecedents, dynamics and outcomes. However, a notable gap exists in understanding the reliability of its performance implications, which explains the inherent risks as well as the possibility of yielding outliers (instances of exceptionally high or low performance). Addressing this gap, this study aims to present a detailed analysis of the implications of SE for the variance of resulting performance distribution.

This conceptual study uses the deductive theory-building approach to dissect the four dimensions of SE (entrepreneurial mindset, entrepreneurial leadership and culture, managing resources strategically and applying creativity and developing innovations) as presented by Ireland et al.’s (2003) model, offering theoretical propositions on how each of them influences the variability of resulting performance distribution.

This study demonstrates that the strategic entrepreneurship (SE) dimensions have distinct impacts on the reliability/variability of performance outcomes, acting as boosters or attenuators in the volatile, uncertain, complex and ambiguous (VUCA) context.

The study uniquely links each component of SE with outcome variability in VUCA environments, thereby shifting the focus from traditional performance metrics to outcome variability. This approach complements the existing body of knowledge on the performance implications of the SE construct by integrating a previously neglected critical perspective on the reliability of resulting performance distribution. These insights allow subsequent investigation of SE’s outcomes, including explaining the likelihood of obtaining positive outlier performance or firm failure.

As health-care systems worldwide grapple with complex challenges such as limited resources, qualified personnel shortages and rapid technological advancements, there is an urgent need for educational transformation in health-care professions. This urgency arises from the necessity for health-care professionals to evolve beyond traditional roles and acquire essential generic skills such as adaptative, epistemic, relational, ethical and citizenship skills – areas identified as gaps in conventional university curricula. This study aims to investigate the potential of the recovery college (RC) model, integrated into a Canadian university’s health-care curriculum, to address these gaps.

Through qualitative group interviews with eight students and three faculty members and subsequent descriptive content analysis, the authors explored the perceived outcomes of this model.

The authors discerned 15 themes within the five core categories of generic skills (epistemic, ethical, relational, adaptative and citizenship skills), with “experiential knowledge acquisition” central to the training input and other significant themes including “ethical sensitivity,” “collaborative communication,” “self-care” and “open-mindedness to diversity.” The findings highlight the RC model’s potential in fostering these crucial skills among future health-care professionals and challenging prevailing epistemic injustices in health care.

Further investigations are needed to understand the long-term effects of this model on health-care practice and to explore its potential integration into wider health-care education programs.

This study enriches understanding of the RC model’s role in health-care education, thereby proposing a significant shift toward more inclusive and effective health-care professional training.

The main goal of this study is to develop accounting students’ solidarity with and sensitivity to cooperation for sustainable development. This study also aims to analyze the role of participatory learning activities in developing the dimensions of involvement, critical reflection and thinking analysis.

This empirical study analyzes a case study activity conducted in accounting seminars with students from different universities in Spain. After completing the activity, the students completed a questionnaire divided into four areas: sociodemographic information, involvement, critical reflection and creativity. Students also answered an open-response question that asked them to propose new activities to enhance their learning experience and contribute more to sustainable development. The study thus used mixed methods, complementing quantitative analysis with qualitative data.

The multivariate analysis obtained significant results showing that female students were more willing to help and that most students said they were more sensitive to these issues after the participatory learning activity. Furthermore, the items and dimensions analyzed revealed a positive impact of involvement, critical and creative thinking and participatory learning on accounting students’ commitment to cooperation for sustainable development. When students answered the open-response question, they proposed more activities to enhance their learning and improve the functioning of the Non-Governmental Organization’s (NGO’s) beneficiary. HEIs must design more transversal courses aligned with the Sustainable Development Goals in their social science degrees.

The study not only examines university education in sustainable development but goes a step further in trying to involve students in a real development project from a financial and accounting point of view. The study also focuses on education for sustainability, and the project invites the students to think critically, reflect and assess real situations.

This study explores the incorporation of prosocial compensation in service recoveries by allowing customers to cocreate the process through compensation choice, explains the underlying mechanism driving these results and identifies a boundary condition for these effects.

Three scenario-based experimental studies are conducted to test the proposed hypotheses.

Incorporating cocreation in a service recovery featuring prosocial compensation can outperform purely financial compensation (i.e. monetary-only) if the customer is given a choice. Moreover, pride is higher for customers who choose prosocial compensation (i.e. donations) as part of a service recovery. These findings are contingent on the firm’s reputation, namely, its corporate social responsibility (CSR) authenticity, such that companies with high (vs low) CSR authenticity perceptions benefit more in terms of enhanced pride given cocreated prosocial recoveries.

Drawing on service-dominant logic and social exchange theory, the findings of this research suggest that incorporating prosocial compensation, an element of CSR, as part of a cocreated service recovery strategy can enhance pride and repurchase intent.

This research demonstrates instances where prosocial compensation can outperform monetary-only compensation, leading to higher repurchase intent, highlighting conditions for this to occur and offering prescriptions for managers to implement these strategies in service recoveries.

Cocreating service recoveries with prosocial compensation, like donations, boosts customer pride and strengthens relationships. Firms with authentic CSR perceptions benefit most, addressing customers’ emotional and economic needs while enhancing community goodwill.

This work uniquely explores the effect of cocreated recoveries using prosocial compensation on pride and repurchase intent.

The chapter highlighted the key themes explored on procurement in construction, emphasising its significance in driving sustainability, efficiency, and innovation within the industry. It began with an introduction to the topic, followed by an exploration of the importance of procurement planning and the conceptual framework of procurement. The study then delved into sustainable procurement practices in construction, highlighting the role of technology, innovation, and stakeholder engagement in advancing procurement strategies. It also examined the concept of procurement in stealth construction, focusing on critical aspects such as the cross-section of the building, energy transmission, and countermeasures. The chapter summarised the principles guiding procurement towards stealth construction, emphasising the importance of environmental protection, safety, project efficiency, cost-effectiveness, and aesthetics in driving sustainable construction practices.

This paper aims to contribute to the discussion on integrating humans and technology in customer service within the framework of Society 5.0, which emphasizes the growing role of artificial intelligence (AI). It examines how effectively new generative AI-based chatbots can handle customer emotions and explores their impact on determining the point at which a customer–machine interaction should be transferred to a human agent to prevent customer disengagement, referred to as the Switch Point (SP).

To evaluate the capabilities of new generative AI-based chatbots in managing emotions, ChatGPT-3.5, Gemini and Copilot are tested using the Trait Emotional Intelligence Questionnaire Short-Form (TEIQue-SF). A reference framework is developed to illustrate the shift in the Switch Point (SP).

Using the four-intelligence framework (mechanical, analytical, intuitive and empathetic), this study demonstrates that, despite advancements in AI’s ability to address emotions in customer service, even the most advanced chatbots—such as ChatGPT, Gemini and Copilot—still fall short of replicating the empathetic capabilities of human intelligence (HI). The concept of artificial emotional awareness (AEA) is introduced to characterize the intuitive intelligence of new generative AI chatbots in understanding customer emotions and triggering the SP. A complementary rather than replacement perspective of HI and AI is proposed, highlighting the impact of generative AI on the SP.

This study is exploratory in nature and requires further theoretical development and empirical validation.

The study has only an exploratory character with respect to the possible real impact of the introduction of the new generative AI-based chatbots on collaborative approaches to the integration of humans and technology in Society 5.0.

Customer Relationship Management managers can use the proposed framework as a guide to adopt a dynamic approach to HI–AI collaboration in AI-driven customer service.

The chapter provided a comprehensive overview of lean construction as a transformative paradigm within the building industry. It delved into the core principles, tools, and techniques of lean construction, emphasising its advantages and the challenges associated with its implementation. Furthermore, it highlighted the pivotal role of lean construction principles in streamlining building excellence during the construction stage. The chapter also explored the concept of lean construction for stealth construction, presenting practical applications and a case study to illustrate its efficacy. Overall, it offered a synthesised understanding of lean construction’s significance, potential, and challenges, concluding with a general summary of its implications for the building industry.