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The purpose of this paper is to provide a critical perspective on how the COVID-19 crisis shaped inclusive leadership behaviors of global business leaders.

Using quantitative and qualitative methods, the authors analyzed 240 CEO statements in 120 multinational enterprises from six countries (France, India, Japan, South Korea, UK, USA), pre- and mid-COVID-19.

Results show that CEO emphasis on inclusive leadership increased during the pandemic. More substantively, the authors identify three key behaviors of inclusive leadership – fidelity, calmness and collective resilience.

The authors provide empirical evidence of inclusive leadership behaviors by global business leaders. In doing so, the authors integrate inclusive leadership into societally engaged international business research.

This study aims to explore the intention to quit and its associations among ambulance personnel and to compare the intention to quit and its associations between paramedic and non-paramedic staff.

A cross-sectional study was conducted on 492 Australian ambulance personnel. Participants were selected by stratified random sampling. Data were collected using phone interview-administered questionnaires. Descriptive analyses, bivariate associations and structural equation modelling were performed for data analysis.

The study found that 70% of ambulance personnel intended to quit their jobs. Intention to quit was similar between paramedics and non-paramedic staff. In both staff groups, supervisors' and colleagues' support was associated with mental health symptoms; job satisfaction was associated with the intention to quit. Supervisors' and colleagues' support was indirectly associated with the intention to quit via increasing job satisfaction and reducing the experience of mental health symptoms among paramedics only. Mental health symptoms were directly associated with the intention to quit and indirectly associated with the intention to quit via reducing job satisfaction among paramedics only.

The study findings provide evidence for resource allocation in human resource management. The findings suggest that interventions to increase job satisfaction may reduce the intention to quit for all ambulance personnel. Interventions to improve supervisors' and colleagues' support and to manage depression, anxiety and stress symptoms may help to reduce the intention to quit for paramedics only.

This is the first study to model and compare the direct and indirect associations of intention to quit between paramedics and non-paramedic staff in ambulance personnel.

This paper aims to better understand remote and hybrid employees’ experiences with the interconnection between employee engagement and well-being in relation to the participants’ lived experiences in nontraditional work roles post-pandemic.

To better understand how employees’ experiences with remote work underscore employee engagement and well-being in post-pandemic nontraditional work roles, we conducted 21 semi-structured interviews with remote and hybrid employees in various industries across the United States.

This study has three major findings. First, participants experienced employee engagement and well-being as distinct yet connected, with well-being and engagement simultaneously being positive and negative. Second, employee engagement was driven by the organization, while in some cases, well-being focused more on the individual. Third, participants discussed how their experiences reflected a cyclical connection between engagement and wellbeing.

The findings from this study demonstrate that employee well-being leads to employee engagement. In this way, well-being at the individual level becomes a predecessor or antecedent to employee engagement. Therefore, well-being plays a role in how engaged an employee might be. Participants also offered unique perspectives on engagement and well-being in the workplace, conceptualizing well-being and employee engagement as both micro- and meso-level outcomes.

The rapidly growing medical tourism sector impacts sending and receiving countries’ health systems. It is growing rapidly, and medical procedures, technology and high-quality healthcare are expensive and unequal. Low-to-middle-income countries’ citizens travel abroad for better healthcare for cost or other reasons. Medical tourism in developing countries is poorly understood, despite empirical studies from developed countries and various disciplines. This paper aims to analyze the motivational factors that influence Nepalese patients’ decisions to seek outbound medical tourism in Nepal.

The study adopted a quantitative approach. The study purposefully included individual patients who had undergone medical treatment abroad to form the sample for research purposes. Among the 400 respondents, 382 responses were deemed the final sample size. A questionnaire was developed on a seven-point Likert scale. The study proceeded with a sequential analysis approach, commencing with the evaluation of the measurement model before conducting path analysis to test the hypotheses and present the model estimates.

The study found that the individuals supported outbound medical tourism and were open to medical treatment abroad. Outbound medical tourism is highly related to service quality and word-of-mouth communication along with the insurance policy, language and culture, treatment cost and procedural safety. However, service quality and word-of-mouth communication significantly affect outbound medical tourism, with service quality having a large effect. These findings of the study shed a different dynamics of the factors influencing Nepalese individuals’ decision regarding outbound medical tourism.

This study focuses to a developing country in which the country’s healthcare system lacks proper infrastructure and services, is overcrowded, lacks expertise and technology and private hospitals are scarce. As a result, more people are seeking treatment across borders. Though researchers from developed countries and different disciplines have carried out empirical studies on medical tourism, little is known about this phenomenon in developing countries. Therefore, this study explores the motivational factors for outbound medical tourism in Nepal. This study addresses these key research issues to highlight Nepal’s underexplored outbound medical tourism and its drivers.

The marketplace is becoming increasingly automated, with consumers frequently expected to interact with machines. Not all consumers are receptive to this trend. We examine how the individual difference of speciesism impacts consumer reactions to automation in the marketplace.

We conducted three studies, including an exploratory correlational survey and two two-factor studies.

Study 1 provides survey evidence of a positive relationship between one’s level of speciesism and their belief that customer service automation is justified. Study 2 finds that speciesists have more favorable attitudes toward brands using automated (vs human) customer service. Study 3 finds that the more speciesists perceive that tasks they are required to perform at their own work are illegitimate (i.e. unreasonable), the more favorable their reactions to automation, which provides support for our theorizing that speciesists appreciate automation’s ability to relieve humans of such work tasks.

We recommend that marketers target speciesists as early adopters of chatbots. Further, brands targeting customers likely to be high on speciesism can benefit from adopting chatbots for routine tasks, as this can improve this segment’s brand attitudes.

This research identifies that speciesists, people who strongly ascribe to the belief that humans are superior to other species, are particularly receptive to automation in customer service (in the form of chatbots). We provide evidence suggesting that speciesists appreciate that automation relieves their fellow humans of automatable tasks.

This study uses bibliometric visualization techniques to comprehensively review the intertwined concepts of dark tourism, thana tourism and ghost tourism from 2000 to 2023. The research seeks to clarify the ambiguity and inconsistencies arising from the interchangeable use of these terms and sets forth a roadmap for future research endeavors.

This study meticulously extracts research keywords from 634 scholarly papers in the Scopus database. It undertakes a thorough bibliometric analysis utilizing the visualization of similarities (VOS) viewer and RStudio to map the interconnectedness of these tourism phenomena.

The study identifies and explores contemporary theories such as self-categorization theory, stimulus-organism-response theory, embodiment theory, self-determination theory, socio-cognitive theory, risk perception theory, services theory, dark tourism theory, social and cultural theory, push-pull theory, performance theory, and wound culture theory. The research reveals four primary clusters through keyword co-occurrence and bibliographic coupling analyses: dark tourism insights, dynamics of dark tourism, dark tourism review and dark tourism experiences, illustrating their interrelationships and robustness.

Dark tourism insights can guide ethical practices, ensuring respectful site management and accurate historical representation. Integrating dark tourism into broader destination strategies can diversify offerings, attract niche markets and contribute to preserving historical memory through reflective experiences.

This study's outcomes significantly contribute to tourism literature by enhancing our understanding of the overlapping terminologies associated with dark, thana and ghost tourism. This improved comprehension sheds light on the importance of the research agenda surrounding the concept of dark, thana and ghost tourism.