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Digitalisation is a key driver of the Fourth Industrial Revolution (Industry 4.0) to better understand the opportunities and challenges pertaining to digital transformation; organisations adopt different approaches to dealing with digitisation. The purpose of this chapter is to explore the impact of Industry 4.0 on the procurement process re-engineering and its role within the area of supply chain management. Additionally, the research will examine barriers and challenges involved in the digitalisation of procurement and supply chains and how to overcome them. According to the findings, digitalisation of the procurement process can have several advantages, such as supporting complex decision-making processes and administrative tasks, focusing on strategic decisions and activities, transforming procurement into a strategic interface to support organisational efficiency, effectiveness and profitability and fostering the development of new business models. Furthermore, the study highlighted various influencing factors, challenges and the role of stakeholders impacting the digitalisation of procurement functions and supply chains.

This study aims to explore and unfold the problems in designing and delivering employer-initiated financial education programs (FEPs) from the perspective of working women who attend such programs.

The researchers conducted in-depth interviews and utilized an interpretive qualitative approach to explore the expectations and experiences of women employees regarding such programs.

The results of this study demonstrate that employer-led FEPs may not benefit women employees due to specific misaligned actions of both employers and employees at every stage, which make the programs ineffective.

While this study encompasses women from varied age groups and marital statuses, the researchers acknowledge that the sample size is limited and represents a specific socioeconomic group.

The findings of this study have policy and practical implications for addressing perceived issues in FEPs initiated by employers for women employees.

The novel contributions of this study include suggesting a process model for building FEPs, highlighting the existing problems at each step in designing and delivering an FEP and expanding the application of Self-Determination Theory in FEPs.

This study aims to explore the relationship between transformational leadership and proactive customer service performance (PCSP) in the airline industry, considering self-efficacy and emotional intelligence as mediators.

Bandura’s self-efficacy theory was used for formulating hypotheses. Data were gathered from 500 frontline employees and 30 supervisors to create subordinate dyads, resulting in a final sample size of 370 participants. Structural equation modeling was employed for the purpose of data analysis.

The results indicated that supervisors’ transformational leadership impacted the self-efficacy and emotional intelligence of service and frontline employees, thereby influencing PCSP. Self-efficacy and emotional intelligence of frontline employees were positively correlated with PCSP. These findings add to the existing literature by providing empirical proof of a positive association between transformational leadership and perceived customer service performance. Furthermore, this study supported the mediating roles of self-efficacy and emotional intelligence of frontline employees as mediators, showing their importance in translating transformational leadership behaviors into enhanced customer service performance.

The airline sector will benefit significantly from the findings of this research. It highlights the significance of transformational leadership in improving PCSP. Organizations should emphasize the creation and growth of transformational leaders capable of inspiring and motivating staff to provide excellent customer service. In addition, the research highlights the significance of self-efficacy and emotional intelligence as factors that mediate the relationship between transformational leadership and PCSP. Organizations may foster PCSP by investing in training and development programs that seek to improve workers’ self-efficacy and emotional intelligence. These programs may help participants gain confidence in their ability to deliver excellent customer service as well as improve their knowledge.

This research paper presents novel theoretical and practical developments in the airline industry. This research paper collected data in two phases from supervisor–subordinate dyads.

This paper aims to explore how the context in a dynamically developing country affects employee silence in India.

Qualitative design involving semi-structured interviews with employees and managers from different sectors in the Mumbai and Delhi areas. An abductive approach was used to analyze the data.

Two types of social mobility concerns – advancement aspiration and fear of social decline – emerged as salient drivers of silence and can be attributed to a volatile job market, social status markers, transferability of qualification, someone’s socio-economic situation and the overall economic situation. Pathways were specified from social mobility concerns to silence tendencies that are motivated by both low approach and high avoidance.

Social mobility as a specific factor in the Indian distal context and as a characteristic of emerging markets can motivate silence while organization-related concepts like job satisfaction or commitment may have less predictive value. Propositions that were derived from the interview study need to be validated by deductive research. Generalizability of Indian findings across other emergent markets needs to be shown.

To the organizational behavior (OB) scholarship on silence, this research contributes by identifying antecedents of silence that are situated beyond the organizational boundaries challenging the dominant role of established factors at the team- and organizational level. To the human resource management/employment relations (HRM/ER) scholarship, this research contributes by theorizing psychological processes that link environmental factors to silence behaviors.