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1 – 10 of 59Gagandeep Singh, Jasdeep Singh Walia and Avtar Singh
The businesses at the global level are surfacing precipitously, and its ecosystem is illustrated by the factors of volatility, uncertainty, complexity and ambiguity. The rapidly…
Abstract
The businesses at the global level are surfacing precipitously, and its ecosystem is illustrated by the factors of volatility, uncertainty, complexity and ambiguity. The rapidly changing business landscape calls for incorporating virtual exertion and the adoption of various digital tools. The process of virtual onboarding which has gained prominence at the global level at the onset of the pandemic necessitates encompassing recruits using virtual podiums and remote processes. The current chapter insinuates a holistic model for a suitable virtual onboarding programme, delineating a comprehensive methodology that incorporates a range of onboarding process elements and syndicates business best exercises from several theoretical backgrounds. It intends to offer a robust framework that suitably guides business organisations in developing and implementing effective virtual onboarding programmes. The Virtual Onboarding Model outlined in the present study elucidates the five integral phases, each serving a specific purpose and strategically integrating them from the outcomes derived from various theoretical underpinnings. The outcomes of this chapter provide detailed assistance for businesses operating in the volatility, uncertainty, complexity and ambiguity (VUCA) world to establish comprehensive remote onboarding programmes. It aims to endow human resource (HR) managers with the indispensable intuitions to create and execute virtual onboarding programmes that support successful learning, cultural integration and employee engagement, ultimately benefiting both the recruits and the businesses in contemporary HR practices.
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Deepankar Roy, Himadri Sikhar Pramanik, Chayan Bandyopadhyay, Sayantan Datta and Manish Kirtania
Bank–fintech associations are significant globally, establishing purposeful eco-systems towards extending and complementing capabilities, reach and customer experiences. This…
Abstract
Purpose
Bank–fintech associations are significant globally, establishing purposeful eco-systems towards extending and complementing capabilities, reach and customer experiences. This paper aims to explore 39 leading fintechs in India catering across payments, lending, wealth management, regulation, neo-banks and other banking functions. Alongside fintechs, the research studies 19 leading banks (public and private) to understand the nature of bank–fintech associations in the Indian context.
Design/methodology/approach
The research focuses on narratives from leading banks and top fintechs in India, captured from public disclosures and leadership interviews. The study leverages qualitative research techniques, including grounded theory approaches of inductive analysis, to codify interview and narrative observations to discover relevant objectives, scenarios, challenges and outcomes in India-centric bank–fintech associations.
Findings
Bank–fintech associations in India are increasingly focusing on financial services portfolio diversification and improvement in customer experience. Simultaneously, both banks and fintechs, differentiate with innovations and extend offerings to target underserved customer segments. The associations are beneficial for both banks and fintechs in transforming offerings and improving efficiency, scale across channels. Through codification of observations, review of existing literature and evaluation of best practices, alongside subject matter expertise, the study evolves a generalized “Association Model”. The model can steer meaningful bank–fintech associations in India and globally. The association model relates to observables like objectives, enablers of bank–fintech associations, challenges and association-driven value outcomes. Built from study of practices, the proposed model is relevant for strategic orientation in bank–fintech associations.
Originality/value
The findings reveal practices in bank–fintech associations in India with significant learning opportunity for organizational leaders globally. Understanding the nature of association is relevant for strategic interventions, particularly in scenarios of inter-organization collaborations. Central banks, policymakers, governments, investors, banks and fintechs can use the derived association model to establish, govern and steer purposeful value-driven associations.
Prabhat Kumar Rao and Arindam Biswas
This study aims to assess housing affordability and estimate demand using a hedonic regression model in the context of Lucknow city, India. This study assesses housing…
Abstract
Purpose
This study aims to assess housing affordability and estimate demand using a hedonic regression model in the context of Lucknow city, India. This study assesses housing affordability by considering various housing and household-related variables. This study focuses on the impoverished urban population, as they experience the most severe housing scarcity. This study’s primary objective is to understand the demand dynamics within the market comprehensively. An understanding of housing demand can be achieved through an examination of its characteristics and components. Individuals consider the implicit values associated with various components when deciding to purchase or rent a home. The components and characteristics have been obtained from variables relating to housing and households.
Design/methodology/approach
A socioeconomic survey was conducted for 450 households from slums in Lucknow city. Two-stage regression models were developed for this research paper. A hedonic price index was prepared for the first model to understand the relationship between housing expenditure and various housing characteristics. The housing characteristics considered for the hedonic model are dwelling unit size, typology, condition, amenities and infrastructure. In the second stage, a regression model is created between household characteristics. The household characteristics considered for the demand estimation model are household size, age, education, social category, income, nonhousing expenditure, migration and overcrowding.
Findings
Based on the findings of regression model results, it is evident that the hedonic model is an effective tool for the estimation of housing affordability and housing demand for urban poor. Various housing and household-related variables affect housing expenditure positively or negatively. The two-stage hedonic regression model can define willingness to pay for a particular set of housing with various attributes of a particular household. The results show the significance of dwelling unit size, quality and amenities (R2 > 0.9, p < 0.05) for rent/imputed rent. The demand function shows that income has a direct effect, whereas other variables have mixed effects.
Research limitations/implications
This study is case-specific and uses a data set generated from a primary survey. Although household surveys for a large sample size are resource-intensive exercises, they provide an opportunity to exploit microdata for a better understanding of the complex housing situation in slums.
Practical implications
All the stakeholders can use the findings to create an effective housing policy. The variables that are statistically significant and have a positive relationship with housing costs should be deliberated upon to provide the basic standard of living for the urban poor. The formulation of policies should duly include the housing preferences of the economically disadvantaged population residing in slum areas.
Originality/value
This paper uses primary survey data (collected by the authors) to assess housing affordability for the urban poor of Lucknow city. It makes the results of the study credible and useful for further applications.
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Kushagra Kulshreshtha, Saeed Aldulaimi, Vivek Devvrat Singh, Sanjeet Singh, Azizul Jamaludin, Anas Ratib Alsoud, Sandeep Sharma and Ati Priye
This study aims to propose and test a conceptual model that represents customer perceived ethicality (CPE) and customer perceived website service quality (CPWSQ), in which both…
Abstract
Purpose
This study aims to propose and test a conceptual model that represents customer perceived ethicality (CPE) and customer perceived website service quality (CPWSQ), in which both are combined to investigate the underlying mechanism by which hotel website quality (HWQ) influences customer loyalty (CL).
Design/methodology/approach
This study uses quantitative and partial least square structural equation modeling to analyze the data collected from 457 hotel guests.
Findings
The findings confirm that HWQ is positively associated with CL, CPE and CPWSQ. Moreover, CPE and CPWSQ mediates the relationship between CPE-CL and CPWSQ-CL. This study also validated that CPE and CPWSQ are positively associated with CL.
Originality/value
This study contributes to ethical and consumer behavioral literature by demonstrating the influence of HWQ on CL, CPE and CPWSQ. Furthermore, it uncovers the mechanisms through which HWQ affects CL, using signaling theory and stakeholder theory, which prior studies ignored.
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Elvis Attakora-Amaniampong, Williams Miller Appau and Joseph Yaw Dwamena Quansah
The primary objective of this study was to evaluate the influence of greenery on residential mobility within purpose-built student housing facilities in Northern Ghana.
Abstract
Purpose
The primary objective of this study was to evaluate the influence of greenery on residential mobility within purpose-built student housing facilities in Northern Ghana.
Design/methodology/approach
This research employed a structured questionnaire and utilized an experimental block design, encompassing 124 comparative greened and non-greened student housing facilities, with a total of 995 resident participants. The impact of greenery on residential mobility was analyzed using a repeated sales model and t-test analysis.
Findings
Results revealed that residential mobility was significantly higher in non-greened student housing facilities than their greened counterparts. The study further indicated that the presence of greenery had a substantial effect on residential mobility, attributed to residents' preferences for the ecological, social and economic benefits associated with greenery, rather than merely infrastructure considerations.
Practical implications
Enhancing the aesthetic appeal, economic viability, safety, security and health benefits of greened student housing facilities while managing the influence of greenery on infrastructure was found to affect residential mobility. The findings suggest that improving occupancy rates in these facilities through the incorporation of greenery could yield higher rental income and better cash flows for investors involved in student housing operations.
Originality/value
This study highlights the ecological, social and economic advantages of greenery for residents. While the benefits of greenery in residential contexts are increasingly recognized, the specific impact of greenery on residential mobility within the Sub-Saharan African context represents a novel contribution. The application of neighborhood effects theory to the examination of greenery benefits and residential mobility in this region adds a new dimension to existing research.
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