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This study aims to document the effect of educated workforce on the decision of small and medium enterprises (SMEs) to use external auditors to verify their financial statements.

This paper uses the probit regression models and the data from 141 developing countries to test the arguments presented in this paper. The data is provided by the World Bank’s Enterprise Surveys and is collected during the period between 2006 and 2020.

The paper shows that SMEs with inadequate access to educated workforce are more likely to use external auditors to verify their financial statements. The findings are robust to the comprehensive inclusion of relevant controls and to a number of sensitivity tests. The sensitivity tests include dividing samples based on SME’s size, country’s gross domestic product and country’s location. The results also remain qualitatively the same after correcting for potential endogeneity concerns. Furthermore, the paper shows that the relationship between access to educated workforce and the choice of external audit is moderated by several SME-specific characteristics, such as its size, ownership concentration, managerial experience and tax-related problems.

This is an initial attempt to highlight the role played by the quality of workforce on the choice of external audit among SMEs in an international context. Most of prior literature on this topic focuses on the publicly listed firms.

The rapid evolution of digital innovation has significantly revolutionized the business landscape for entrepreneurs. Embracing digital innovation is crucial for all stakeholders to achieve sustainable development goals (SDGs) and promote sustainability. However, there is little understanding of how entrepreneurial leadership in developing nations has proactively responded to the challenge of digital innovation. Based on Drucker’s productivity theory, this study examines the relationship between entrepreneurial leadership (EL), digital orientation (DO) and digital capability (DC) as predictors of digital innovation (DI). The proposed model aims to establish the causal connections between variables and elucidate the complex interplay between digital innovation and the resulting outcome of sustainable performance (SP).

Two research studies were carried out in the Chinese IT industry to assess the efficacy of the theoretical framework among IT workers. Study 1 utilized a three-week, two-week time-lagged design (N = 299), while Study 2 used a two-week, four-week survey design (N = 341). The study used Smart-PLS 4.0 for data analysis.

The results showed that entrepreneurial leadership significantly impacts employee digital orientation and digital capabilities, fostering digital innovation. Moreover, digital innovation has a significant impact on sustainable performance.

The study’s findings allow authors to contribute to the existing scholarship on employee digital orientation, digital capabilities, digital innovation and sustainable performance in an emerging economy.

The purpose of this study is to examine the role of knowledge management practices, organisational commitment and capacity building on employee performance in the hotel industry. This study also investigated the mediating role of organisational commitment and capacity building between knowledge management practices and employee performance.

A quantitative approach and questionnaire survey were used to collect data from hotel employees from Malaysia. Self-administered questionnaires were distributed to collect data from 291 participants, and partial least squares structural equation modelling was used to analyse the hypotheses.

The results of this study confirm that knowledge management practices positively and significantly affect knowledge-employee performance. Employees achieve this performance through the mediating influence of organisational commitment and capacity building culture.

This study offers several implications for Malaysian practitioners and policymakers regarding learning and knowledge management practices in the hospitality industry. The results suggest that organisations can manage knowledge assets and key processes of the organisational environment to create and use knowledge to improve sustainable employee performance through knowledge management practices.

This study sheds light on the knowledge management literature by examining the effect of knowledge management practices on organisational commitment, particularly in the hospitality industry in Malaysia.

During the postpandemic era, owing to the widespread integration of technology, a greater abundance of information is circulating among young consumers compared to any previous period. Consequently, there exists a possibility that the disseminated information may not be accurate and ultimately prove to be fake. The purpose of this study is to conceptualize fake news, the definition and drivers of fake news from the perspective of young consumers in the postpandemic period.

A qualitative study was undertaken in the current study. A total of 30 interviews were conducted utilizing semistructured questionnaires. The interviews were audio recorded and subsequently transcribed. The data was analyzed using the Gioia methodology.

The study proposes a definition of fake news from the perspective of young consumers. Further, drawing on attribution theory, the three categories of reasons for sharing fake news were delineated: content related, source related and user related.

Drawing on the findings of the study, policymakers and other stakeholders working on the issues of fake news can acquaint themselves with the underlying reasons. Furthermore, they can devise policies to prevent the sharing of fake news.

It is important for practitioners and society to understand the reasons behind the sharing of fake news among young consumers to combat the spread.

The present study will contribute to the literature by understanding the perspective of young consumers who intentionally or unintentionally share fake news. Additionally, attribution theory is used in the context of fake news to understand the dissemination behavior.

The purpose of the present study is to reveal the antecedents of the new green product success (NGPS) of small and medium-sized enterprises (SMEs) that manufacture in Türkiye with a middle-income economy. To this end, a research model for the serial mediating role of green human capital (GHC) and green adaptive ability (GAA) in the relationship between green mindfulness (GM) and NGPS was developed and tested. Determining the driving forces of NGPS is essential due to the contributions of SMEs manufacturing, especially in middle-income economies, such as Türkiye, to the national economy.

The present study used partial least squares structural equation modeling (PLS-SEM) to test the hypothesized relationships. The study hypotheses were tested in a sample of 396 manufacturing enterprises, qualified as SMEs in Türkiye with ISO 14001 certificates.

Empirical evidence indicates that GM, GHC and GAA act as significant antecedents of NGPS. Furthermore, empirical evidence demonstrates that GHC and GAA, in turn, mediate the relationship between GM and NGPS.

Managers, especially in manufacturing SMEs, should be aware that they need to develop intangible resources to improve NGPS. Increased investment in GM results in higher levels of GHC and GAA, which collectively leads to improved NGPS.

The current literature has not previously explained the mechanism of the relationship between GM and NGPS. The originality of the present study, which discusses the relevant research gap, is to develop an integrated framework to investigate how GM impacts NGPS, specifically for SMEs, and to test it empirically.

As lubricating oils are used, their performance deteriorates and they become contaminated. The purpose of this paper is to investigate the lubrication performance of reclaimed 5 W-30 a fully synthetic used engine oil (UEO) with wear tests after refining it from a solvent-based extraction method using solvent (1-PrOH) and adsorbent materials such as cement, celite and deep eutectic solvent (DES).

The treated oil mixtures were prepared by blending engine oils with various adsorbent materials at 5% (w/w) in organic 1-PrOH solvent at a UEO: solvent ratio of 1:2 (w/w). The measurement of kinematic viscosity, density, the total acid number (TAN) and elemental analysis of oil samples was done by the ASTM standards D445/D446, D4052, D974 and D6595, respectively. Adsorbents and treated oil samples characterized by SEM-EDX, FTIR and UV analysis, respectively. Meanwhile, lubricating performance in tribological applications was evaluated through the wear test device using a rotating steel alloy 1.2379 cylinder and a stationary 1.2738 pin under 20, 40 and 80 kg load conditions. Worn surface analysis was done with SEM and 2.5D images.

It was found that when using the combination of cement and celite as an adsorbent in the reclamation of used engine oil demonstrated better lubricant properties. The properties of used engine oil were improved in the manner of kinematic viscosity of 32.55 from 68.49 mm²/s, VI (Viscosity index) value of 154 from 130, TAN of 3.18 from 4.35 (mgKOH/g) and Fe content of 11 from 32 mg/L. The anti-wear properties of used engine oil improved by at least 32% when 5% cement and 5% celite adsorbent materials were used together.

The paper is based on findings from a fully synthetic 5 W-30 A5 multi-grade engine lubrication oil collected after driving approximately 12.000 km.

The results are significant, as they suggest practical regeneration of used engine oil is achievable. Additionally, blending fresh oil with reclaimed used engine oil in a 1:1 ratio reduced wear loss by over 10% compared to fresh oil.

Reusing used engine oils can reduce their environmental impact and bring economic benefits.

This study showed that the properties of UEO can be enhanced using the solvent extraction-adsorption method. Furthermore, the study provided valuable insights into the metal concentrations in engine oil samples and their impact on lubrication performance. The order of the number of the grooves quantity and the possibility of the observed scuffing region trend relative to the samples was UEO > 5W-30 fresh oil > Treated oil sample with the adsorbent cement and celite together.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-06-2024-0209/

This paper aims to provide a conceptual framework containing SERVQUAL original dimensions and add two additional dimensions: patient satisfaction and loyalty in the hospital SQ model that demonstrates the relationship between hospital service quality, patient satisfaction and loyalty from patients’ perspective.

This research conducted a thorough literature review using specific keywords and electronic databases, adhering to Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Through analysis, the key dimensions of service quality in Indian hospitals were identified, with the addition of patient satisfaction and loyalty as variables. Of 1,000 initially downloaded papers, 497 were included.

While many researchers rely on the SERVQUAL model, some introduce new or modified dimensions, often renaming existing ones. This study identifies the RATER factors as the main dimensions patients use to evaluate hospital services. This study finds a positive relationship between service quality, patient satisfaction and loyalty.

An understanding of how health-care service quality dimensions, directly and indirectly, affect patient satisfaction and loyalty is important for hospital marketing managers. This study helps them take action to improve patient satisfaction, which encourages patients to be loyal.

This research provides a comprehensive framework for measuring health-care service quality, combining SERVQUAL dimensions and new variables. This study offers useful insights for academics and health-care professionals, promoting more accurate measurement and enhancement of service quality. The use of PRISMA in this context is also innovative, as it is less common in administrative health-care research.

Islamic banking windows have attracted a considerable deal of scholarly attention lately, as shown by the sharp rise in publications across the globe. The growing number of Islamic banking windows being published demonstrates how much scholarly interest there has been in this topic. To evaluate the body of knowledge on Islamic banking windows, this paper aims to conduct a bibliometric analysis.

A bibliometric examination of literature samples pulled in July 2023 from the Scopus database served as the study’s methodology. In total, 79 publications that met the criteria for selection and were published between 2008 and 2023 made up the study’s sample size. Software like RStudio (Rshiny), VOSviewer and Microsoft Excel have been used to evaluate the data. Three major kinds of analyses were carried out: overall performance indicators, citation analysis and cross-dimensional keyword analysis. A quick content analysis to pinpoint research flows then followed.

The number of publications increased noticeably between 2019 and 2021, with Abdul Majid M. contributing the most with four articles published during that time. The findings also include the countries, groups, publications, works, sources and topics that have contributed the most. This examination found five research streams that have already been examined by other writers out of 79 papers. Comparative efficiency, Islamic banking’s customer, performance, risk and liquidity management are some of the research areas covered. With precise research questions, this study further outlined the future research agenda.

The scope of this study is restricted to English-language journal articles appearing in sources that are Scopus-indexed. A variety of databases, including Dimensions and the Web of Science, as well as expanding the investigated units, could be used in future research. Future studies might center on the systematic review of publications published on certain topics, whereas this study only focused on bibliometric analysis and research streams.

Despite the fact that Islamic banking is a fascinating topic for research, as far as the authors’ knowledge, this study is the first bibliometric analysis of Islamic banking windows. The five research streams identified in this study also offer numerous potential research topics in a unique way.

This study explores the intricate relationship between social media communication, consumer attitude and purchase intention within the context of lifestyle category products. With the rapid proliferation of social media platforms, businesses have turned to these platforms to connect with consumers and influence their purchasing decisions. This study aims to provide an in-depth analysis of how social media communication strategies impact consumer attitudes and, in turn, influence purchase intentions.

The study employs partial least squares structural equation modeling (PLS-SEM) to analyze the data collected from a sample of consumers.

The results of this study present that lack of visibility (LV), low-efficiency levels (LEL) and unpredictable elements (UE) are ranked as the top three major risk hurdles whereas real-time information on a package’s location (LV1), putting a GPS tracking system to track last-mile journey (OT3) and users wants on time location of their package (LV2) are ranked as top three most significant criteria affecting the practices of modern last-mile logistics in e-commerce businesses.

The results of this study contribute to our understanding of how social media influences consumer behavior in the lifestyle product sector, shedding light on the underlying mechanisms that drive consumer purchasing decisions.

By constructing and testing experimentally a research model that reveals a thorough analysis of pertinent literature and identifies multiple important elements influencing consumer behavior in the lifestyle category, this paper adds to the body of knowledge on marketing. Practical ramifications for lifestyle firms are examined, along with suggestions for improving their social media tactics, in light of the findings.

In the context of the environmental degradation challenge in manufacturing firms, greening the supply chain (SC) is the most widely endorsed method to mitigate the adverse repercussions of climate change. Based on organizational learning and resource dependence theories, the aim of this research is to know how green supply chain external integration (GSCEI) and green supply chain internal integration (GSCII) influence ambidextrous green innovation (AGI). It also examines the mediating roles of green absorptive capacity (GAC) and green knowledge integration capability (GKIC), as well as the moderating role of green technology dynamism (GTD).

To assess the hypothesized model, data were obtained with 386 questionnaires from managers employed in manufacturing firms in Pakistan applying a cross-sectional approach. A partial least square structural equation modeling technique was implemented to evaluate the data.

The results revealed that GSCEI and GSCII substantially impact AGI. Moreover, GAC and GKIC serve as mediators between GSCEI and AGI. GAC and GKIC also intervene in the relationship between GSCII and AGI. GTD was significant as a moderator for the correlation between GSCEI and AGI. However, it does not moderate the relationship between GSCII and AGI.

This research offers significant comprehension and an innovative approach for manufacturing organizations to curb environmental corrosion by stimulating AGI through green SC integration. It suggests to practitioners that integrating internal knowledge with external partners expands communication and collaboration to ensure that resources connected with environmental preservation flow smoothly.

This research is a valuable addition to the field, as it explores for the first time the missing link among the studied constructs. It opened the black box of how knowledge-related capabilities facilitate knowledge resources to elicit AGI, an area that has not yet been explored.