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Increased work hours can result in stress and burnout among mine workers. Research within stone, sand and gravel mining operations is limited and has not explored whether health impairment, in this context, influences job satisfaction and turnover intention among these workers.

A path analysis was completed using Mplus to assess a theoretical model and hypotheses associated with model variables to include work hours, stress, burnout, job satisfaction and turnover intention. Cross-sectional survey data from 419 stone, sand and gravel mine workers were used in the path analysis.

Model fit was good. Work hours were positively associated with stress, stress was positively associated with burnout, stress and burnout were negatively associated with job satisfaction, stress and burnout were positively associated with turnover intention and job satisfaction was negatively associated with turnover intention. Burnout partially mediated the relationship between stress and both job satisfaction and turnover intention. Job satisfaction partially mediated the relationship between stress and turnover intention and burnout and turnover intention. An alternate model determined there was no direct relationship between work hours and burnout and that this relationship was fully mediated by stress.

Findings illustrate the importance of managing work hours among mine workers to reduce health impairment and to bolster job satisfaction and reduce turnover intention.

Negotiation is an established strategy used by the police and His Majesty’s Prison and Probation Service to manage serious incidents. Whilst the literature acknowledges the role of the negotiator to be stressful, little is known about the experience of stress and the coping strategies used by negotiators when undertaking this role. This is particuarly true for negotiators who work in prisons. As such, the purpose of this study was to explore the experience of negotiators working in a prison setting.

The study adopted a qualitative methodology. Semi-structured interviews were conducted with 14 prison officer negotiators based in public sector prisons in the North West of England. The data were analysed using thematic analysis.

Four overarching themes were identified relating to stressors; the experience of stress; use of coping strategies; and use of support. An underlying theme was identified relating to negotiating within the structure of a prison regime.

People involved in the management of serious incidents should be familiar with the negotiator role. Debriefing negotiators after a lone deployment and offering support to negotiators in the days following an incident is critical for staff well-being. Further, record keeping from the perspective of the negotiator should become formalised.

This paper contributes new insights into the management of serious incidents and the negotiator experience in prisons in England and Wales.

This study explores social entrepreneurship as a viable career path for employees facing hostile workplace conditions in Peru. It examines the gender-specific effects of workplace challenges such as hostility, discrimination and sexual harassment on individuals’ aspirations for career transitions and entrepreneurship.

A cross-sectional survey was conducted with 450 Peruvian workers experiencing adverse workplace conditions. Quantitative data analysis was used to evaluate the relationship between perceived workplace challenges, intentions to leave current jobs and the propensity to pursue social entrepreneurship. Gender differences were analyzed to uncover unique patterns in these relationships.

Results reveal significant gender differences: females report higher levels of discrimination, while males report higher perceptions of workplace harassment. Females intending to leave their jobs demonstrated a stronger inclination toward social entrepreneurship compared to their male counterparts. These findings underline the detrimental impact of hostile work environments on employee aspirations and highlight social entrepreneurship as a meaningful career option for individuals seeking to address societal issues.

This research offers valuable insights for organizations and policymakers, emphasizing the importance of creating equitable work environments. It also underscores the potential of social entrepreneurship to empower individuals disillusioned by conventional workplace structures to drive positive social change.

By elucidating the role of social entrepreneurship as an alternative career path, our study contributes to the growing body of literature on entrepreneurship and social impact, offering valuable insights for both researchers and practitioners aiming to foster more equitable and empowering work environments.

Drawing on the need–supply fit perspective, this study aims to examine how (mis)alignment between customer orientation (CO) and the service climate (SC) influences the affective organizational commitment and indirectly impacts employees’ customer-oriented behavior (COB) and customers’ word-of-mouth (WOM).

This paper used data from three different sources. The data set comprises 1,420 time-lagged observations from 725 employees surveyed at multiple time points, a total of 19,630 customers from 34 retail stores across multiple time points and the managers of the 34 stores, surveyed multiple times.

Employees’ affective commitment was found to be higher when CO and SC were both high. In case of misalignment, commitment is higher when the SC is stronger than the CO (compared to when the CO is stronger than SC). Employees’ commitment was positively related to subsequent store-level COBs, which in turn boosted customers’ WOM.

Very few studies have looked for impact of (mis)alignment of frontline employee characteristics with business unit features and how it relates to employees and customers responses.

This study aims to examine the influence of imposter syndrome on women’s careers in the hospitality and tourism industry drawing on the role congruity theory of prejudice.

Employing cross-sectional design, this research analyzed quantitative data from 574 women at various managerial levels using the Structural Equation Modeling (SEM) technique.

The results show that imposter syndrome significantly impacts women employees’ engagement and organizational commitment. The study found that higher levels of diversity management and female role models have a stronger moderating effect on the relationship between imposter syndrome, career expectations, work-family balance, employee engagement, career advancement and organizational commitment whilst lower levels of diversity management and female role models have a weaker moderating effect on these relationships.

This study presents a new theoretical perspective on female employees’ challenges to career advancement. It expands the knowledge of imposter phenomenon and role congruity theory of prejudice, illustrating how imposter syndrome can be influenced not only by individual traits but also by institutional, situational or stereotypical factors.

This work provides valuable insights for hotel policymakers and managers to implement policies that alleviate imposter syndrome and contribute to women’s career development and gender equality in workplaces.

This study can serve to raise awareness of women’s issues in the workplace and offer insightful guidance to organizations to promote diversity and women’s leadership. These pertain to how realistic human resources policies can be used to promote the well-being of hospitality and tourism women employees.

Purpose: To systematically identify and critically analyse the challenges and opportunities for the development of internal controls in the insurance industry within the new technological revolution Industry 5.0.

Need for the study: Effective internal controls are essential for maintaining financial integrity, protecting policyholder interests and complying with regulatory requirements. Covering risk, the insurance industry helps to protect companies and households from financial losses resulting from adverse situations. Financial stability of these institutions is crucial for financial well-being of society, reinforced in the current period of technological revolution Industry 5.0.

Methodology: Detailed review of current literature and existing practices regarding traditional internal controls in the insurance industry including the framework analysis for further development related to a technological shift. We also use the impact analysis of Industry 5.0 characterised by the integration of novel technologies and cyber–physical systems that alters the landscape for internal controls.

Findings: The impact of Industry 5.0 on the insurance industry can be summarised in three areas: (1) changes in risk leading to changes in demand for insurance, (2) changes in internal processes and (3) changes in competition in the insurance industry. While insurance companies are complex institutions, developments in all these areas are closely linked to business success. We conclude that this technological shift could help insurers to reduce costs associated with previously manual and repetitive activities.

Practical implications: Adaptation of internal controls in insurance industry by technological innovations in Industry 5.0 could increase the transparency of financial integrity, following the increase in the protection of policyholders’ interests.

With the development of e-commerce network platforms, platform enterprises have mostly completed the first stage of user accumulation during the start-up period. How to enhance users’ stickiness and stimulate their continual participation in platform business activities through innovation and platform design has become a decisive factor for platform enterprises. To increase the motivation of e-commerce platform users, this paper explores the positive impact of gamified rewards on platform user stickiness by dividing the gamified rewards design into social and functional rewards, and studies the mediating role of self-identification and the moderating role of perceived goal progress and information disclosure.

This study applies the “S-O-R” (stimulus–organism–response) model as the theoretical basis for constructing a model of user stickiness for e-commerce platforms and subdivides gamified reward design into social rewards and functional rewards to explore how they affect platform user stickiness and the boundaries of the influencing mechanism.

It turns out both types of gamified rewards promote users’ perception of self-identification, which in turn affects the intention to continue using the platform. In addition, platforms with designs about users’ quantified self-behavior – perceived goal progress in the gaming experience can effectively enhance the effectiveness of users’ gamification rewards. Information disclosure moderates the relationship between the two types of gamification design and self-identification. For functional reward designs and social reward designs, information disclosure can improve users’ self-identification and therefore enhance users’ stickiness.

This study verifies the impact of gamification design on platform user stickiness, confirming the mediating role of self-identification and the moderating role of perceived goal progress and information disclosure, which has theoretical and practical implications for how platform enterprise can maintain user activity in the digital context.

Given the decisive role of knowledge-oriented leadership (KOL) in boosting organizational innovation capacities, the research intends to investigate the effect of KOL on ambidextrous innovation with the mediating effect of knowledge management capability (KMC). Furthermore, technological turbulence (TT) is regarded as a moderator in the relationship between KMC and ambidextrous innovation.

The data obtained from 122 Pakistani manufacturing firms were used to evaluate the proposed relationships using the partial least square structural equation modeling approach.

The empirical findings demonstrate that KOL positively affects both aspects of ambidextrous innovation, namely exploitative innovation (EII) and exploratory innovation (ERI), with a higher effect on EII. Additionally, knowledge management process capability (KMPC) partially mediates the association between KOL and both dimensions of ambidextrous innovation (EII and ERI). Similarly, knowledge management infrastructure capability (KMIC) mediates the link between KOL and ERI but does not mediate the relationship between KOL and EII. The impacts of the KMPC and KMIC on EII are also significantly moderated by TT, although the link between the two components of the KMC (KMPC and KMIC) and ERI is unaffected.

The research provides useful knowledge and a novel strategy for policymakers to foster KOL and invest in KMC to improve the capabilities of Pakistani manufacturing firms in terms of innovation.

The research has contributed significantly to the resources-based view and knowledge-based view (KBV) literature by examining the various mediation moderation mechanisms and offering greater insights into the relationship between KOL and firms, KMC, and ambidextrous innovations.

This paper aims to examine characteristics of emerging market small and medium-sized enterprise (SME) decision makers in their entry to exporting. What prior experience is significantly related to an export orientation? How influential are factors that would both aid and inhibit exports? What about the decision to not initiate exporting.

In total, 319 surveys were collected from managers in South India for quantitative and qualitative analysis. Structural equation modelling was used to test the model.

Fluency in English was the only significant managerial characteristic associated with a positive perception of export benefits. Education and export experience were not significant strategic factors. SMEs who only serve their domestic market were not averse to exporting but were satisfied with the performance of their home markets. Once deciding to export, use of export intermediaries helped them to move towards presence in multiple markets. None of the inhibiting costs or constraints involved with exporting, other than labour, transportation differentials and export controls, were significantly influential in the export decision process. However, exports were favourably influenced by perceptions of the firms’ quality, pricing, selection and business relationships.

The value of export intermediaries and government agencies is clearly indicated from this study. Such providers could use these findings to target decision makers and assist in overcoming objections to branching out beyond a domestic-only strategy. One strategy option is to establish a strong market presence in the home state and then “export” to adjoining states. The findings might be generalised to other emerging markets as well.

Export entry decision-making is an under-researched area in emerging markets.

The study aims to uncover the relationship between rising temperatures, increased greenhouse gas emissions and the prevalence of lethal violence, encompassing suicides and homicides. It also sought to identify how climate change affects different economic strata in countries, notably in high and middle-income nations, and across Asia and Africa.

This study rigorously explored the link between global climate change and lethal violence across 201 countries from 1970 to 2020. Climate change was measured using annual surface temperature fluctuations and greenhouse gas emissions, while lethal violence was estimated using data on suicides and homicides.

The analysis revealed significant positive associations between escalating temperatures, heightened greenhouse gas emissions and lethal violence. These connections were evident across different economic levels and geographic regions in Asia and Africa.

This study emphasizes the urgent need for comprehensive interventions to combat human-induced climate change and mitigate its extensive negative impacts on society, particularly its association with increased violent behavior.