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1 – 10 of 16Mohd Azhar, Safdar Khan, Mohd Danish Kirmani, Farhan Mustafa and Fateh Mohd Khan
This study intends to unmask the antecedents of metaverse adoption intention (MAI) within the Indian hospitality industry. To achieve this objective, we extended the “unified…
Abstract
Purpose
This study intends to unmask the antecedents of metaverse adoption intention (MAI) within the Indian hospitality industry. To achieve this objective, we extended the “unified theory of acceptance and use of technology” (UTAUT) by integrating additional constructs: “perceived cyber risk” (PCR), “trust” (TR), “personal innovativeness in IT” (PIT) and “hedonic motivation” (HM).
Design/methodology/approach
A quantitative research methodology was employed, utilizing data gathered through an online survey disseminated via Google Forms to evaluate the constructs of the study. Convenience and snowball sampling were used, and the proposed relationships were analyzed using “partial least squares structural equation modeling” (PLS-SEM).
Findings
The study presents a robust model explaining MAI among Indian hospitality consumers, with a high R² of 81%, indicating strong predictive relevance. Core UTAUT constructs (PE, EE, SI and FC) and additional constructs (TR, HM and PIT) positively influence MAI, while PCR negatively impacts it.
Research limitations/implications
This research enhances the existing body of knowledge by providing a deeper insight into metaverse adoption among hospitality consumers in India. The proposed framework provides a more nuanced perspective on metaverse adoption, extending beyond conventional technological factors.
Originality/value
This study is distinctive in its integration of four additional constructs- PCR, TR, PIT and HM- into the original UTAUT model, thereby addressing a gap in the existing literature. Furthermore, it advances the understanding of the metaverse by identifying key antecedents influencing MAI among Indian hospitality consumers.
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Nur Batrisyia Aza Azhar, Mohd Salehuddin Mohd Zahari, Feri Ferdian and Mohd Hafiz Hanafiah
This paper aims to explore how relative advantages, compatibility, perceived ease of use and perceived usefulness affect hotel room self-directed booking (SDB) behavior…
Abstract
Purpose
This paper aims to explore how relative advantages, compatibility, perceived ease of use and perceived usefulness affect hotel room self-directed booking (SDB) behavior, specifically focusing on the mediating role of trust.
Design/methodology/approach
The research utilized the responses of 432 hotel guests, applying an extended technology acceptance model (TAM)− innovation diffusion theory (IDT)−trust framework and using partial least squares structural equation modeling to conduct both direct and indirect path analyses to confirm the study hypotheses.
Findings
Results show that perceived relative advantages, compatibility, usefulness and ease of use of the online booking platform significantly impact guests’ SDB behavior, with trust significantly mediating each of the proposed relationships, highlighting its crucial role in promoting online booking behavior.
Research limitations/implications
This study underscores the importance of SDB providers’ showcasing the benefits and efficiency of online booking systems in influencing consumer decisions, offering new insights into how technological advancements affect SDB behavior in the hotel industry.
Originality/value
By integrating TAM, IDT and trust into an integrated framework, this study provides a comprehensive understanding of the diverse factors influencing hotel guest engagement with SDB, offering practical insights to enhance guest satisfaction with the SDB platform.
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Vijayakumar Ramasamy Velar and Daisy Mui Hung Kee
The unforeseen disruption in workplaces triggered by COVID-19 has led many organizations to a sudden transition into virtual or remote working. The change posed various challenges…
Abstract
Purpose
The unforeseen disruption in workplaces triggered by COVID-19 has led many organizations to a sudden transition into virtual or remote working. The change posed various challenges to the project management community in managing their project and team members. The study intends to identify those challenges address the gap in current knowledge and literature and apply them as lessons learned for preparation for current and future remote work settings.
Design/methodology/approach
This is a qualitative research case study armed with semi-structured interview questions among nine experienced project managers based in Malaysia.
Findings
The qualitative research case study exposed the challenges faced by the project management community during the pandemic lockdown period and how they strived to deliver results despite the surrounding uncertainty. They did face motivation drops, excess workload and other stressors. The study revealed positive variables that was not detected by past literature, for instance how remote work reduces team conflict.
Originality/value
In Malaysia, most of such project management and pandemic-related studies focus on the construction industry. This study opens up research across multiple industries. There are not many articles that take the lessons learned from COVID-19 into future sustainability.
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Aishah Mohd Nor, Nur Ezan Rahmat and Dhiyauddin Athir Nadzari
Refugees commonly face inequitable access to education in their host countries. The purpose of this study is to examine the related laws and policies on the right of education for…
Abstract
Purpose
Refugees commonly face inequitable access to education in their host countries. The purpose of this study is to examine the related laws and policies on the right of education for refugees from the international perspective; to explore the issues from the Islamic perspective; and to analyse Malaysia’s response to the international conventions, specifically in its implementation of educational access and services.
Design/methodology/approach
This qualitative study uses an exploratory approach, reviewing materials such as books, journals, reports and newspaper articles to identify international conventions and Islamic perspectives on the rights to education for refugees. An analysis of Malaysia’s response to the rights to education for refugees was conducted to highlight the implementation of educational access and services for refugees in Malaysia.
Findings
This study reveals the existing rights and access to education for refugees from the international and Islamic perspectives. However, in Malaysia, there is a lack of a domestic legal framework governing refugees which limits access to basic human rights including education.
Research limitations/implications
This study focuses on the rights and access to education.
Practical implications
The lack of adequate and quality access to education for refugees in host countries will likely increase illiteracy levels and subsequently trigger societal and financial strife in the long run. This research emphasizes the importance of developing an adequate framework and strategic plan of action for better access and services for refugee education in Malaysia.
Social implications
A lack of research and engagement on the rights and access to education services may come at the expense of refugees. An adequate framework and strategic plan of action incorporating access to education services for refugees are necessary to support refugees in enhancing their quality of life and creating a safer environment reducing the possibility of exploitation, abuse or harm. This study may generate interest and create awareness of refugee education in Malaysia, especially among advocates and policymakers interested in such groups.
Originality/value
This study contributes to the discussion on the right and access to education for refugees from the international and Islamic perspectives, while also examining Malaysia’s response to its implementation. Refugees displaced to Malaysia have become a matter of concern that should be addressed by academic researchers, activists and official authorities. The findings demonstrate the urgency of developing an adequate framework and strategic plan of action to minimize disparities in education access among refugees. Further research is still needed, as very limited research has been conducted on this topic, particularly in developing countries like Malaysia.
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Ons Triki and Fathi Abid
This study aims to conceive and develop a pricing model for the Ijara contingent convertible contract (ICCC, hereafter), considering the possibility that the lessee may…
Abstract
Purpose
This study aims to conceive and develop a pricing model for the Ijara contingent convertible contract (ICCC, hereafter), considering the possibility that the lessee may default. The ICCC model grants the lessor the option of converting the unpaid amount into equity or recovering the leased equipment and selling it at market price in case of financial distress.
Design/methodology/approach
The ICCC is consistent with the profit-sharing approach and the new risk management techniques, which are compatible with Islamic philosophy. Relying on real options theory and the contingent claim approach, a closed-form solution of the firm’s assets is developed in a dynamic environment, where the rate of return is generated by a Cox-Ingersoll-Ross stochastic process.
Findings
Examining the numerical analysis reveals the impact of the firm value, the conversion or sell decision and the conversion ratio and volatility on the ICCC value. The value of the ICCC can increase substantially as the value of the firm approaches the conversion threshold. The conversion ratio as well as the asset market price play equally an important role in the decision to convert or sell.
Originality/value
This paper develops a pricing model for a contingent Ijara contract, which incorporates a conversion option to mitigate the lessee’s credit risk during periods of economic instability. The ICCC is a cooperative strategy that would be advantageous to all parties, including the lessor and lessee. In the event of a conversion, businesses may be able to continue operating thanks to this financial innovation, and the lessor may profit from the company’s recovery by freeing up more resources for the use of more profitable ventures.
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Muhammad Iqmal Hisham Kamaruddin and Hammad Farhi Mohd Saudi
This study aims to identify and understand the quality of Universiti Sains Islam Malaysia (USIM) final-year students who began their studies with an online learning approach…
Abstract
Purpose
This study aims to identify and understand the quality of Universiti Sains Islam Malaysia (USIM) final-year students who began their studies with an online learning approach during the COVID-19 pandemic in internship programmes. It examines the development of these interns’ quality in terms of technical skills, analytical skills, attitudes and ethics during the internship from the perspective of industry supervisors.
Design/methodology/approach
A questionnaire survey was employed, and 280 industry supervisors of USIM final-year students undergoing internship programs in 2024 participated in this study.
Findings
The findings reveal that industry supervisors view USIM interns as having high levels of skills, attitudes and ethics, despite undergoing an online learning approach and having limited industrial engagement and exposure due to the lockdown during the COVID-19 pandemic. Furthermore, the academic background and industry sector of industry supervisors significantly influenced their views on USIM interns’ skills, attitudes and ethics.
Originality/value
This study is believed to be pioneering in identifying the quality of interns post-COVID-19, particularly in terms of skills, attitudes and ethics.
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Pei Fang Lee, Nur Aina Azhar Khan, Nur Amalina Muhammad, Ab-Samat Hasnida, Jeng Feng Jeng Chin, Joshua Prakash, Sutam Eh Di and Badrol Ghazali
This study aims to use Lean principles, including the traditional seven types of waste and four additional service-specific waste types, to identify and eliminate wasteful…
Abstract
Purpose
This study aims to use Lean principles, including the traditional seven types of waste and four additional service-specific waste types, to identify and eliminate wasteful activities.
Design/methodology/approach
The study integrates existing literature to identify different types of waste and conducts a case study within the Malaysian Customs Administration. The application process flow for License Manufacturing Warehouse is examined, and waste is identified and eliminated using the principles of waste elimination in Lean.
Findings
The study identifies eight prevalent types of waste in service processes, with motion being the most common and duplication the least. The case study in the Malaysian Customs Administration reveals no instances of waste in communication and error categories, indicating commendable efficiency in these areas. These insights offer valuable benchmarks for organizations seeking to optimize processes and address specific types of waste.
Originality/value
This paper is crucial for showcasing the practical implementation of waste elimination theory in Lean across the service sector, focusing on the Malaysian Customs Administration. It offers targeted insights into tailoring these principles for real-world efficiency gains, contributing valuable strategies for waste reduction in a specific organizational context.
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Fei Hui Lim, Nurhidayah Bahar, Siti Norida Wahab and Muhammad Iskandar Hamzah
This paper aims to investigate the motivational drivers for knowledge sharing (KS) through the application of mobile social networking (MSN) and their influence on employee…
Abstract
Purpose
This paper aims to investigate the motivational drivers for knowledge sharing (KS) through the application of mobile social networking (MSN) and their influence on employee productivity in the Malaysian construction industry.
Design/methodology/approach
The data was collected by distributing a self-administered questionnaire among employees working in the construction industry. A total of 250 questionnaires were collected and analysed using partial least squares structural equation modeling. This study used a variety of analysis methodologies including correlation analysis, reliability and validity testing, as well as a structural model in evaluating the relationships between KS, motivational factors and influence on productivity.
Findings
The empirical results of this study reveal that utilitarian motivation is positively related to internal and external KS. Similarly, internal and external KS have a positive influence on productivity, while internal and external hedonic motivation does not show any significant relationship with productivity.
Research limitations/implications
Considering the paucity of evidence regarding the determinants of KS motivational drives on employee productivity in the Malaysian construction industry, this study enriches the social cognitive theory-based literature on KS.
Practical implications
This study provides some insights to the players in the construction industry in implementing the most appropriate KS promotion strategies that could potentially influence employee productivity. Organisations in the construction industry that place great emphasis on utilitarian motivation including competency, reward and incentives are more likely to have a better influence on KS and, in turn, positively impact employee productivity.
Originality/value
This study meaningfully contributes to enhancing the understanding of the motivational drivers for sharing knowledge on MSN and its influence on productivity. The findings of this study potentially assist construction practitioners in developing a holistic blueprint for managing their KS towards improving the overall productivity of their employees.
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Yan Putra Timur, Ahmad Ajib Ridlwan, Sri Abidah Suryaningsih, Khusnul Fikriyah, Fitriah Dwi Susilowati and Azidni Rofiqo
The study aims to investigate the push, pull and mooring effects toward switching intention to halal tourism.
Abstract
Purpose
The study aims to investigate the push, pull and mooring effects toward switching intention to halal tourism.
Design/methodology/approach
This study is a quantitative study by accommodating a convenience sampling approach and google form media as a medium for distributing questionnaires. The object of this study is 420 Muslim tourists who have visited at least once in halal tourist attractions in Indonesia. The data were processed using a partial least squares structural equation modeling approach using the SmartPLS 4.0.
Findings
The results of the study indicate that the push factors (low service, low satisfaction and low trust), pull factors (future expectation, alternative attractiveness and Sharia compliance) and religiosity have a positive and significant influence on the switching intention in tourism. In contrast, social influence has an insignificant effect on the switching intention toward halal tourism.
Research limitations/implications
This study only accommodates Muslim and domiciled respondents in Java Island, Indonesia.
Practical implications
Improving service quality and information, particularly related to the needs of Muslim travelers (such as the availability of halal food, prayer facilities, and so on), is highly recommended as a differentiating strategy that can enhance brand equity for halal tourism providers. The government and halal tourism stakeholders can collaborate with various parties, such as universities or associations, to organize seminars, public lectures and training programs.
Originality/value
This study expands the understanding of the key determinants of switching behavior to halal tourism destinations. To the best of the author’s knowledge, this study is the first study to examine switching behavior to halal tourism and the first study to use push-pull-mooring theory in the context of halal tourism.
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Chee Fui Wong, See Hung Lau, Ooi Kuan Tan and Jeffrey Boon Hui Yap
This paper studies the critical factors from the perspectives of technological quality, personal compatibility and organisational commitment using the technological adoption…
Abstract
Purpose
This paper studies the critical factors from the perspectives of technological quality, personal compatibility and organisational commitment using the technological adoption framework (TAF). The proposed TAF studies the critical factors that influence the intention to use building information modelling (BIM) taking into consideration of the “Perceived Ease of Use (PEU)” and “Perceive Usefulness (PU).”
Design/methodology/approach
The proposed study is a quantitative research study using the TAF model and the statistical analysis using “Partial Least Squares-Structural Equation Modelling (PLS-SEM).” The questionnaires are developed based on the literature review study and disseminated to the stakeholders in the Malaysian construction industry, including consultants, contractors, and clients. The data collected are analysed using PLS-SEM to identify the correlation between the critical factors influencing BIM adoption and the moderation influence of the PEU and PU towards the “Intention to Use (IU)” BIM.
Findings
The data collected from 185 construction industry stakeholders in Malaysia was utilised to develop the structural equation model. The measurement model was analysed in terms of composite reliability, discriminant validity, and collinearity issues. Subsequently, the SEM is analysed, and the findings on the hypothesis on the correlation between the critical factors and the intention to use BIM are examined. The study also examines the mediation effects of the PEU and PU towards the BIM adoption in the Malaysian construction industry.
Originality/value
This research conceptual framework, TAF, is derived from the integration of the existing underpinning theories of the technological adoption model and the technology–organisation–environment framework. This new TAF can be used for the study of new technology adoption. This cross-sectional research study is in line with the “Construction 4.0 Strategic Plan” in Malaysia to establish the current BIM adoption scenario and formulate the framework to promote incentives to promote BIM adoption.
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