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1 – 10 of 83New technologies, digitalization tools, and the changing world of work have created a virtual, multicultural, and crossborder environment within organizations. Consequently, a…
Abstract
Purpose
New technologies, digitalization tools, and the changing world of work have created a virtual, multicultural, and crossborder environment within organizations. Consequently, a growing body of international business literature is focusing on global virtual teams. However, the research so far has focused more on work-based challenges and outcomes of global virtual teams, with limited attention to long-term trust development between members in these teams. This gap is the key focus of the present research.
Design/methodology/approach
In this study, data were collected from 19 interviewees of various nationalities who were part of global virtual teams to understand trust development and identity changes. Afterwards, the NVivo software was used, and findings were generated using the “thematic analysis approach.”
Findings
The findings suggested that individuals working in global virtual teams perceived that such a work arrangement had a positive effect on their work performance; however, it had several negative consequences for their social and nonwork lives. Further, while many team members were able to develop swift and cognitive trust with their global virtual team members, the development of affective trust was less common. Also, exposure to multicultural team members, albeit remotely, resulted in most of the individuals embracing (perceived positive) changes in their behaviors and attitudes, thus reflecting a gradual move toward globalization of the workforce values, yet simultaneously creating greater uncertainty and complexity in their identity and work values.
Originality/value
Using the findings, a novel process model, i.e. “the social identity perspective of trust development in global virtual teams” has been proposed, which offers a step-wise guidance regarding how affect-based trust may be developed in global virtual teams in various stages.
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Paola Bellis, Silvia Magnanini and Roberto Verganti
Taking the dialogic organizational development perspective, this study aims to investigate the framing processes when engaging in dialogue for strategy implementation and how…
Abstract
Purpose
Taking the dialogic organizational development perspective, this study aims to investigate the framing processes when engaging in dialogue for strategy implementation and how these enable the evolution of implementation opportunities.
Design/methodology/approach
Through a qualitative exploratory study conducted in a large multinational, the authors analyse the dialogue and interactions among 25 dyads when identifying opportunities to contribute to strategy implementation. The data analysis relies on a process-coding approach and linkography, a valuable protocol analysis for identifying recursive interaction schemas in conversations.
Findings
The authors identify four main framing processes – shaping, unveiling, scattering and shifting – and provide a framework of how these processes affect individuals’ mental models through increasing the tangibility of opportunities or elevating them to new value hierarchies.
Research limitations/implications
From a theoretical perspective, this study contributes to the strategy implementation and organizational development literature, providing a micro-perspective of how dialogue allows early knowledge structures to emerge and shape the development of opportunities for strategy implementation.
Practical implications
From a managerial perspective, the authors offer insights to trigger action and change in individuals to contribute to strategy when moving from formulation to implementation.
Originality/value
Rather than focusing on the structural control view of strategy implementation and the role of the top management team, this study considers strategy implementation as a practice and what it takes for organizational actors who do not take part in strategy formulation to enact and shape opportunities for strategy implementation through constructive dialogue.
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Kumari Youkta and Rajendra Narayan Paramanik
This study aims to measure the level of satisfaction among women with childbirth services provided at public health facilities. Further, to analyse the impact of their…
Abstract
Purpose
This study aims to measure the level of satisfaction among women with childbirth services provided at public health facilities. Further, to analyse the impact of their socio-economic and obstetric characteristics on their level of satisfaction.
Design/methodology/approach
To accomplish these objectives a cross-sectional survey was conducted in two districts of an Indian state, Bihar. Structured questionnaire was developed based on the scale proposed by Okumu and Oyugi (2018) both for vaginal and caesarean birth patients. For empirical analysis multiple linear regression model was employed.
Findings
Results suggest that majority of mothers are satisfied with the care they received during childbirth, regardless of whether they chose a caesarean (55%) or vaginal delivery (53%). Women report the lowest levels of satisfaction with postpartum care and the privacy that was preserved by healthcare personnel at health facility. Further the study also confirms the association between patient’s socio-economic characteristics and their satisfaction level.
Originality/value
This is the first study of its kind to highlight the situation of public healthcare system in Bihar, which is the third most populated state in India with poor social and health indicators.
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Mohamed Fitouri and Samia Karoui Zouaoui
Although a limited number of studies have suggested that financial factors significantly impact social entrepreneurs, the extent to which financial incentives influence the…
Abstract
Purpose
Although a limited number of studies have suggested that financial factors significantly impact social entrepreneurs, the extent to which financial incentives influence the likelihood of starting a new social venture remains unclear. This paper aims to examine the role of perceived financial stability in shaping the propensity to embark on a new social entrepreneurial venture within a specific socio-economic context.
Design/methodology/approach
This study introduces perceived financial stability as a new determinant of social entrepreneurial intention (SEI) and uses two distinct measurement tools to validate this model. Separate statistical analyses are conducted using groups of samples (n = 204) to test the influence of perceived financial stability alongside other factors such as perceived social support and entrepreneurial social self-efficacy.
Findings
The results reveal that perceived financial stability, perceived social support and entrepreneurial social self-efficacy are all independent direct predictors of SEI. These factors also moderate the relationship between past experience and SEI. The study culminates in the development of the Hockerts model, highlighting the critical role of perceived financial stability in driving SEIs.
Originality/value
This research provides novel insights into how concerns about future financial security influence social entrepreneurs. It underscores the importance of perceived financial stability as a significant precursor to SEIs, offering a deeper understanding of the motivations behind social entrepreneurship.
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Marke Geisy da Silva Dantas, Thadeu Gasparetto, Alexandro Barbosa and Luciano Sampaio
This paper analyses the efficiency and productivity of Brazilian football clubs in the post-world cup 2014 period (2014–2022) using a network dynamic DEA-Malmquist model.
Abstract
Purpose
This paper analyses the efficiency and productivity of Brazilian football clubs in the post-world cup 2014 period (2014–2022) using a network dynamic DEA-Malmquist model.
Design/methodology/approach
Financial and sporting efficiency and productivity in Brazilian football clubs.
Findings
The financial division’s average efficiency is higher than that of the sporting division and overall efficiency from 2014 to 2022. Fourteen clubs exhibited increased productivity during this period. Regression models revealed a statistically significant positive relationship between the debt ratio and DEA dependent variable models at a 1% significance level and a significant negative relationship with the three Malmquist dependent variable models. Additionally, the models identified a statistically significant relationship with the “Covid” (2020 years) variable across all models.
Practical implications
Our findings suggest that increased expenditures can lead to higher liabilities, reducing the ability to afford high-quality players and thus diminishing overall club value. Additionally, the inefficiencies observed among some of the largest football clubs reveal room for improvement in both financial and sportive aspects.
Originality/value
This is the first study to investigate efficiency and productivity in two dimensions for Brazilian football clubs, incorporating an analysis of productivity over an extended period and examining the impact of debt and other determinants on club performance.
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The use of digital channels to promote products and services is experimenting with an unprecedented boom in promotion and communication marketing campaigns; airports such as Los…
Abstract
The use of digital channels to promote products and services is experimenting with an unprecedented boom in promotion and communication marketing campaigns; airports such as Los Angeles (IATA: LAX) in the United States, Orlando International (IATA: MCO) in the United States, Schiphol Amsterdam (IATA: AMS) in the Netherlands or Changi airport (IATA: SIN) in Singapore are pioneers and recognised experts in marketing communication and technical aspects of promotion campaigns. The brand image of airports is a great opportunity to universalise loyalty marketing and price promotion for airport business portfolios. For this reason, in this chapter, we speak about neuromarketing science, which is a marketing discipline that uses medical techniques to understand how our central nervous system reacts to marketing stimuli. This is helping companies and airports get more consumer insights through digital channels.
Arshiya Fathima M.S., Adil Khan and Ansari Sarwar Alam
This study aims to conduct the domain mapping of consumer behaviour research in the context of solar energy. The study can help in understanding the intellectual structure…
Abstract
Purpose
This study aims to conduct the domain mapping of consumer behaviour research in the context of solar energy. The study can help in understanding the intellectual structure, evolution of keywords and key research producers (at the author, institutional and source level) related to the domain of solar energy consumer research.
Design/methodology/approach
This study uses R-studios’ bibliometrix package for analysing the bibliographical data collected from the Scopus database. Analysis has been conducted at the descriptive level (summary, author, institution and source) and analytical level (co-citation analysis, co-occurrence analysis, thematic maps and historiography).
Findings
This study finds out the most relevant authors, institutions and sources using criteria such as production, citations and H-index. Relevant research clusters have been identified using the clustering of authors, co-citations and keywords. Thematic mapping has identified the basic and motor themes. Historical citation analysis shows the direct linkage of previous studies. Overall, this study reports the most relevant bibliometric indicators in the domain of solar energy consumer research.
Practical implications
Identified patterns can help policymakers, business experts, social marketers and energy conservation organisations to study consumer behaviour.
Social implications
Thiis bibliometric study can effectively assess sustainable development goals and suggest improved action plans.
Originality/value
This study examined bibliometric analysis in solar energy products (SEPs), recognised varied domains of research work on consumers’ intention to purchase solar household products and mapped them into six groups. This study provides an overview of 40 years of research on consumer behaviour towards SEPs and discusses its findings to identify the research gap.
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Zhi Yang, Jinglan Yang and Xiao Liang
How an entrepreneurial organisation sets the problem space determines the future venturing mode. However, the factors that contribute to differences in problem space are still not…
Abstract
Purpose
How an entrepreneurial organisation sets the problem space determines the future venturing mode. However, the factors that contribute to differences in problem space are still not well-developed. Based on sensemaking theory, this study explores the influence mechanism and boundary conditions of organisational sensemaking on effectual problem setting.
Design/methodology/approach
The study is based on survey data from 162 entrepreneurial organisations in China. Hierarchical regression is used for analysing the data and testing the hypotheses.
Findings
Organisational sensemaking has a negative effect on effectual problem setting and a positive impact on outside-in entrepreneurial marketing capability; outside-in entrepreneurial marketing capability has a negative effect on effectual problem setting; outside-in entrepreneurial marketing capability plays a partially mediating role in the relationship between organisational sensemaking and effectual problem setting. Organisational size negatively moderates the relationship between organisational sensemaking and outside-in entrepreneurial marketing capability. It also negatively moderates the indirect effect of organisational sensemaking on effectual problem setting through outside-in entrepreneurial marketing capability.
Originality/value
First, this study contributes to the research on effectual problem setting by introducing organisational sensemaking as an antecedent. Second, this study extends the literature on organisational sensemaking by showing how organisational sensemaking affects entrepreneurial uncertainty, instead of treating uncertainty as an exogenous shock. Third, this study introduced the outside-in entrepreneurial marketing capability to reveal the mediating mechanism between organisational sensemaking and effectual problem setting.
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Ward van Zoonen, Toni van der Meer and Anu Sivunen
Enterprise social media (ESM) are expressive spaces where users exchange emotional workplace communication. While some studies have explored how positive emotions may be…
Abstract
Purpose
Enterprise social media (ESM) are expressive spaces where users exchange emotional workplace communication. While some studies have explored how positive emotions may be contagious, little research explored the notion that negative communication may accumulate on enterprise social media. This study explores perceived negativity bias and its correlates in the context of ESM.
Design/methodology/approach
This study relies on survey data collected from 599 employees of a global organization. The response rate was 18.7%. Structural equation modeling was used to test the hypotheses.
Findings
The results contribute to research on ESM by demonstrating that perceived negativity bias is positively related to feelings of accountability and negatively associated with social support. Furthermore, the results indicate that unmet communication expectations on ESM can have implications for perceived social support beyond online contexts and accountability through perceived negativity bias.
Research limitations/implications
The findings demonstrate how employees' unmet expectations about ESM use increase feelings that a digital environment is disproportionately negative, which may create an “unsafe” space for employees and a fear of being held accountable for their contributions. This study highlights how the Expectation-Disconfirmation Theory provides a fruitful framework for studying enterprise social technologies.
Originality/value
This study suggests that work is not merely a rational endeavor, and that emotions and personal feelings (including negative ones) may shape workplace communication on ESM. We contribute to research on ESM use by using the Expectation-Disconfirmation Theory as a lens to study antecedents and implications of perceived negativity bias.
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Shubhi Gupta, Govind Swaroop Pathak and Baidyanath Biswas
This paper aims to determine the impact of perceived virtuality on team dynamics and outcomes by adopting the Input-Mediators-Outcome (IMO) framework. Further, it also…
Abstract
Purpose
This paper aims to determine the impact of perceived virtuality on team dynamics and outcomes by adopting the Input-Mediators-Outcome (IMO) framework. Further, it also investigates the mediating role of team processes and emergent states.
Design/methodology/approach
The authors collected survey data from 315 individuals working in virtual teams (VTs) in the information technology sector in India using both offline and online questionnaires. They performed the analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM).
Findings
The authors investigated two sets of hypotheses – both direct and indirect (or mediation interactions). Results show that psychological empowerment and conflict management are significant in managing VTs. Also, perceived virtuality impacts team outcomes, i.e. perceived team performance, team satisfaction and subjective well-being.
Research limitations/implications
The interplay between the behavioural team process (conflict management) and the emergent state (psychological empowerment) was examined. The study also helps broaden our understanding of the various psychological variables associated with teamwork in the context of VTs.
Practical implications
Findings from this study will aid in assessing the consequences of virtual teamwork at both individual and organisational levels, such as guiding the design and sustainability of VT arrangements, achieving higher productivity in VTs, and designing effective and interactive solutions in the virtual space.
Social implications
The study examined the interplay between behavioural team processes (such as conflict management) and emergent states (such as psychological empowerment). The study also theorises and empirically tests the relationships between perceived virtuality and team outcomes (i.e. both affective and effectiveness). It may serve as a guide to understanding team dynamics in VTs better.
Originality/value
This exploratory study attempts to enhance the current understanding of the research and practice of VTs within a developing economy.
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