Search results

This study aims to build on social comparison theory to develop a theoretical model of leader–member exchange (LMX) relationship to workplace ostracism through perceived organizational status by coworkers and envy. This study further proposes that warmth and competence may potentially moderate these two indirect effects.

This study tested the hypotheses in a battery manufacturing company located in South China by a survey of 216 employees organized in 55 work teams, using different sources. Additionally, the authors conduct two online vignette experiments to test this study’s mediation, proving the causality.

The authors found that high-level LMX leads to both envy and perceived organizational status by coworkers, which results in a mixed blessing on workplace ostracism toward the employee with high-level LMX. The focal employee’s warmth and competence moderate these indirect relationships.

The authors use LMX to explore antecedents of workplace ostracism and explain how and when these focal employees suffer workplace ostracism from their coworkers. The authors extend the research on LMX by examining the interpersonal risk of being a focal employee. The authors discover two critical boundary conditions – warmth and competence.

This study suggests that it is important to balance the level of the differential LMX; appropriately endorsing other members is a good way to avoid eliciting envy and opposition. Meanwhile, person-oriented citizenship behaviors such as demonstrations of concern or help may shortly build up an employee’s warm impression on their coworkers.

By discovering the bright and dark sides of LMX, this paper has the potential to advance theories on LMX and workplace ostracism. Therefore, the authors believe the current research will have an important impact on relevant research in the future.

Drawing on the technology affordance and affinity theories, this study proposes a framework explaining the antecedents and consequences of customers’ smart experiences (CSEs) in the artificial intelligence (AI) chatbot context.

The quantitative approach employing an online survey was adopted to obtain data from chatbot users (N = 761) and analyzed using structural equation modeling.

Results from a survey study show that chatbot affordances, including interactivity (two-way communication, active control and synchronicity), selectivity (customization and localization), information (argument quality and source credibility), association (connectivity and sense of safety) and navigation positively affect CSEs (hedonic and cognitive), leading to customer chatbot stickiness through affinity.

Our study provides evidence that supports and extends the affordances and affinity lens by highlighting the roles of specific chatbot affordances that contribute to a positive-smart experience and subsequently enhances customer chatbot stickiness through affinity.

Humanoid social robots (HSRs) are an innovative technology revitalizing various service sectors, such as the hospitality industry. However, limited research has explored how anthropomorphic features of HSRs influence user satisfaction with the services delivered by HSRs. To address this, a research model was proposed to evaluate how three distinct anthropomorphic features: appearance, voice and response, impact the perceived values (i.e. utilitarian, social and hedonic values) of HSRs, which, in turn, influence user satisfaction.

Data from an online survey of hotel customers was utilized to test the research model (N = 509).

The results indicated that appearance, voice, and response affect perceived utilitarian, hedonic and social values differently. The response feature of HSRs demonstrated the strongest impact on perceived utilitarian, social and hedonic values. In addition, voice affected all three perceived values, while appearance only affected perceived utilitarian and social values. Furthermore, perceived utilitarian, hedonic and social values showed positive impacts on user satisfaction, with hedonic value being the most influential factor.

This study contributes to the literature on HSRs and anthropomorphism by explaining how different anthropomorphic features affect users’ value perceptions and user satisfaction with HSR services by utilizing the stimulus-organism-response (SOR) framework.

This study aims to improve the stability and obstacle surmounting ability of the traditional wall-climbing robot on the surface of the ship, a wheel-track composite magnetic adsorption wall-climbing robot is proposed in this paper.

The robot adopts a front and rear obstacle-crossing mechanism to achieve a smooth crossover. The robot is composed of two passive obstacle-crossing mechanisms and a frame, which is composed of two obstacle-crossing magnetic wheels and a set of tracks. The obstacle-crossing is realized by the telescopic expansion of the obstacle-crossing mechanism. Three static failure models are established to determine the minimum adsorption force for the robot to achieve stable motion. The Halbach array is used to construct the track magnetic circuit, and the influence of gap, contact area and magnet thickness on the adsorption force is analyzed by parameter simulation.

The prototype was designed and manufactured by the authors for static failure and obstacle crossing tests. The prototype test results show that the robot can cross the obstacle of 10 mm height under the condition of 20 kg load.

A new structure of wall-climbing robot is proposed and verified. According to the test results, the wall-climbing robot can stably climb over the obstacle of 10 mm height under the condition of 20 kg load, which provides a new idea for future robot design.

This study aims to investigate the impact of market competitiveness on investment efficiency, and the moderating role of ownership and regulatory structures.

In this study, the Herfindahl–Hirschman Index (HHI), Lerner Index (LI) and industry-adjusted Lerner Index (LIIA) were used to measure market competitiveness. The research population consisted of companies listed on Tehran Stock Exchange (TSE). Using a systematic elimination, 199 companies were selected within eight years during 2014–2021.

The results showed that market competitiveness (based on the LI, LIIA and HHI) positively affected investment efficiency. Moreover, institutional ownership and managerial ownership affected the relationship between market competitiveness (based on all proxies of market competitiveness) and investment efficiency. Blockholders’ ownership also moderated the relationship between market competitiveness (based on LIIA and HHI) and investment efficiency. The hypothesis testing had robustness based on additional analyses.

In recent years, competitive environment and the ownership structure of companies have changed to a certain degree, paving the way for the private sector to enter many areas of activity especially in emerging Asian markets. Moreover, investment drivers and investment efficiency in developed markets may not be generalized to emerging Asian markets. Therefore, the present findings can show the significance of this research to fill the existing gap in the literature and provide insights into ownership and regulatory structures as a governance mechanism in market competitiveness and investment efficiency.

This paper aims to explore the impact of green finance on the heterogeneity of enterprise green technology innovation and the underlying mechanism between them.

Using the data of China's A-share listed enterprises from 2008 to 2020 and the fixed effect model, the authors empirically explore the relationship and mechanism between green finance and green technology innovation by constructing the green finance index while considering both the quality and quantity of innovation.

The study suggests that green finance is positively related to the quality and quantity of enterprise green technology innovation, while green finance is more effective in stimulating the quality of green technology innovation than quantity. In addition, alleviating financial mismatch and improving the quality of environmental information disclosure are core mechanisms during the process of green finance facilitating green technology innovation. Furthermore, green finance exerts a more positive effect on the quality and quantity of green technology innovation with large-size enterprises, heavily polluting industries and enterprises in the eastern region.

This paper enriches the literature on green finance and green technology innovation and provides practical significance for green finance implementation.

Based on the advice response theory perspective, this study aims to investigate the effects of human managers and artificial intelligence (AI) systems on customer-contact employees’ aversion to AI systems in the hospitality industry. It examined the mediating role of advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility) on customer-contact employees’ aversion to AI systems.

Two scenario-based experiments were conducted (Nexperiment 1 = 499 and Nexperiment 2 = 300). Experiment 1 compared the effects of different advisor types (human managers vs AI systems) on employees’ aversion to AI systems. Experiment 2 investigated the mediating role of advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility).

The results showed employees tended to prioritize advice from human managers over output from AI systems. Moreover, advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility) played mediating roles in the relationship between advisor type characteristics and employees’ aversion to AI systems.

These findings contribute to the understanding of AI system aversion and provide theoretical insights into management practices involving customer-contact employees who interact with AI technology in the hospitality industry.

The primary contribution of this study is that it enriches the literature on employee aversion to AI systems by exploring the dual mediators (advice content characteristics and advice delivery) through which advisor type characteristics affect AI system aversion.

Financial distress (FD) is an unfavorable situation that can have severe negative consequences on a firm. Within the range of multiple micro and macro factors, firm’s dividend policy can impact FD. However, this relationship is yet to be explored. Since shareholder yield (SHY) is a major component of the dividend policy, this study aims to explore the effect of SHY on a firm’s FD. Taking insights from stakeholder theory and dividend signaling theory, we also examined if this relationship is moderated by competition and firm size.

The data from Fortune 500 companies over thirteen years (2010–2022) was subjected to panel data analysis (PDA). The analysis particularly takes the quantile panel data model to have a deeper understanding of variable’s association in different scenarios of FD.

The findings revealed that the SHY does not directly influence a firm’s FD. However, it is negatively moderated by competition at a lower quantile of financial stability and positively moderated by firm size at all quantiles of financial stability (reverse of FD). It means when competition increases, the shareholder’s yield reduces the financial stability. However, it improves financial stability when firm size increases.

The findings deliver significant implications for all the stakeholders to consider dividend policy in form of SHY as a crucial element for a firm’s financial soundness. It is very situational to improve or detriment the financial health of the firm when it combines with other factors particularly competition or firm size. Hence, it is important to understand its sensitivity for FD.

In this study, we evidenced competition and firm size as moderators to SHY and FD relationship thus presenting novel insights. The findings are integrated to stakeholder theory and dividend signaling theory, and thus offer theoretical advancements.

This study aims to explore how the seal face structure affects the gas flow and film performance, focusing on compliant foil face gas seal with an upstream pumping spiral gap. The research is done to reveal the leakage control mechanism and obtain the optimal parameters of structure.

A gas-elastic coupling lubrication model for compliant foil face gas seal is developed using gas lubrication and elastic mechanics theories. The finite difference method is applied to calculate film pressure, deformation and flow rate variations under varying gap spiral angles. What’s more, the impacts of equilibrium film thickness, rotational speed and medium pressure on sealing performances are researched, and the flexibility coefficients α₁ (dynamic pressure area) and α₂ (sealing area) are optimized.

This design significantly reduces leakage rates while maintaining the adaptive operation capability of compliant foil face gas seals. When α₁ takes values from 0.10 to 0.15, α₂ takes values from 0.5 to 0.6 and φ (gap spiral angle) is equal to 30°, the comprehensive performance of sealing in steady and transient states is better.

Integrating the design concept of upstream pumping dry gas seals and the adaptive structure of compliant foil face gas seals, a novel foil face gas seal structure with upstream pumping function is proposed.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-11-2024-0434/

Compared to the occurrence of conflict in general teams in organizations, conflict occurrence in entrepreneurial teams is more prevalent and intense. However, previous studies have found inconsistent relationships between entrepreneurial team conflict and performance, and the mechanisms underlying this relationship remain in the “black box.” Drawing on the motivated information processing in groups theory, this study aims to investigate how and when entrepreneurial team conflict influences entrepreneurial performance.

The authors collected survey data from 190 entrepreneurs across 58 entrepreneurial teams in China. The hypothesized relationships were examined through path analysis using the Mplus7.0 program.

Entrepreneurial team relationship conflict is negatively related to entrepreneurial performance mediated through team behavioral integration. Conversely, there exists a curvilinear (U-shaped) relationship between entrepreneurial team task conflict and entrepreneurial performance, also mediated through team behavioral integration. Furthermore, the curvilinear relationship between entrepreneurial team task conflict and team behavioral integration is strengthened by team contractual governance, whereas the relationship between entrepreneurial team relationship conflict and team behavioral integration is not moderated by team contractual governance.

This study contributes to a deeper understanding of the relationship between entrepreneurial team conflict and performance by identifying the mediating mechanism and boundary condition. The finding of a U-shaped relationship between entrepreneurial team task conflict and entrepreneurial performance underscores the uniqueness of the entrepreneurial team context, offering new empirical insights for future conflict research.