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Article
Publication date: 20 January 2025

Hana Medler-Liraz and Tali Seger-Guttmann

This study aims to examine whether authentic flirting behavior contributes to positive service outcomes (i.e. rapport and tip size) in luxury vs non-luxury restaurants.

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Abstract

Purpose

This study aims to examine whether authentic flirting behavior contributes to positive service outcomes (i.e. rapport and tip size) in luxury vs non-luxury restaurants.

Design/methodology/approach

A sample of 261 participants was randomly assigned to reading scenarios depicting four conditions in a 2 × 2 between-subjects design: restaurant status (luxury vs non-luxury) and flirting type: authentic vs fake.

Findings

The results showed that rapport mediated the relationship between flirting type and tip size. Moderated mediation analyses further revealed that the mediated relationship was stronger for non-luxury restaurants alone. Whereas authentic flirting amplified rapport and tip size in non-luxury restaurants, it had no effect in luxury restaurants.

Originality/value

Flirtatious behavior has not been examined in the context of luxury restaurants. This study provided an opportunity to explore whether flirting would be perceived as unprofessional and as exceeding personal boundaries as in other settings, damaging to the meticulous service experience, or whether interpersonal friendly gestures can take place without undermining the service interaction.

Details

Journal of Services Marketing, vol. 39 no. 2
Type: Research Article
ISSN: 0887-6045

Keywords

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Book part
Publication date: 11 March 2025

Eva Tutchell and John Edmonds

Abstract

Details

The Stalled Revolution: Is Equality for Women an Impossible Dream?
Type: Book
ISBN: 978-1-83549-193-5

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Article
Publication date: 30 July 2024

K.K. Suneera, D. Mavoothu and Muhammed Sajid

This study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace…

197

Abstract

Purpose

This study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace friendship opportunity and workplace friendship prevalence in the context of fun events and workplace well-being.

Design/methodology/approach

The research model developed and tested with responses from 1,000 thousand Indian frontline employees of five-star hotels who have worked in the hospitality industry for at least two years and who have been exposed to fun committees at their workplace.

Findings

This study revealed that workplace fun forms are the main causes of employee positive affective reactions, and they have positive effects on frontline employees' positive affect. The study also found that fun activities, customer interaction with fun and manager support for fun as workplace events are strong proximal causes for forming positive affect when they have workplace friendship opportunity. Coworker socialization can induce employee positive affect in the workplace, even without the moderating effect of workplace friendship opportunity. Additionally, the positive effect of positive affect was found to be significant on workplace well-being.

Practical implications

Hospitality management is required to foster fun culture with fun activities, coworker socialization, manager support for fun and customer interaction with fun that enhance employee affective reactions to uplift employee positive affect state. This study also presents more interesting practical implications for practitioners and managers.

Originality/value

This study empirically tested deferential workplace fun forms on positive affect, and study provides novel insights into positive affect and workplace well-being. Four mediation mechanisms examined on fun forms and workplace well-being. Four moderating roles of workplace friendship opportunity tested on positive affect and fun events. Workplace friendship prevalence moderation on positive affect and workplace well-being helped to understand employee cognitive mechanism.

Details

Journal of Hospitality and Tourism Insights, vol. 8 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

Available. Open Access. Open Access
Article
Publication date: 10 July 2024

William Alomoto, Angels Niñerola and Maria-Victòria Sánchez-Rebull

The growth of mental disorders and their costs represents a public health challenge. This study aims to explore how a social club can help mitigate its impact through arts and…

539

Abstract

Purpose

The growth of mental disorders and their costs represents a public health challenge. This study aims to explore how a social club can help mitigate its impact through arts and sports workshops.

Design/methodology/approach

Using the social return on investment (SROI) methodology, the impact of the social club is evaluated by identifying stakeholders and quantifying their contributions. In addition, the relationship between patients’ attendance and the reduction of relapses and medication consumption is explored.

Findings

The SROI showed a positive return on investment, €12.12 per euro invested. This ratio indicates that the social club generates social value well above its initial costs. On the other hand, two stakeholders were identified as higher impact generators, and it was confirmed that sports activities generate more social and economic impact than art activities – however, the positive effects of art activities last longer over time. The study revealed a positive relationship between social club attendance and relapse reduction. Almost 90% of the participating users reported no relapses or emergency hospitalizations during the past year of attendance. In addition, a substantial decrease in medication dosage was observed. These results suggest that social clubs help stabilize mental health and reduce the burden on health-care systems.

Originality/value

The case study highlights the vital role of social clubs in supporting people facing mental health issues. Policymakers and health-care providers can use this knowledge to invest in more effective and sustainable mental health support activities.

Details

Social Enterprise Journal, vol. 21 no. 2
Type: Research Article
ISSN: 1750-8614

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Article
Publication date: 27 January 2025

Flavio Urbini, Emanuela Caracuzzo, Arnold B. Bakker and Antonino Callea

This study aims to investigate the relationship between employees’ proactive personality and task performance, with playful work design (PWD) and work-related flow as sequential…

35

Abstract

Purpose

This study aims to investigate the relationship between employees’ proactive personality and task performance, with playful work design (PWD) and work-related flow as sequential mediators. Integrating proactive personality theory and the self-determination theory of flow, the authors propose that employees with a proactive personality are more likely to playfully redesign their work tasks and to experience flow, resulting in improved performance.

Design/methodology/approach

Participants were 466 Italian employees who filled out an online survey. The sample was well balanced regarding age and gender. Measurement models were tested, and sequential mediation analyses were conducted using structural equation modeling.

Findings

The proposed measurement model, including four latent factors, fits better to the data than alternative models. Proactive personality showed positive relationships with PWD, flow at work and task performance. As predicted, proactive personality was indirectly related to task performance through PWD and work-related flow, supporting sequential mediation.

Originality/value

This study expands previous knowledge regarding how proactive personality may be related to task performance through proactive behavior. The authors integrate proactive personality theory and the self-determination model of flow to show that proactive individuals may playfully redesign their work tasks and experience flow, and that this results in improved performance. The authors discuss several implications for organizational practice.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

Keywords

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Book part
Publication date: 11 March 2025

Eva Tutchell and John Edmonds

Abstract

Details

The Stalled Revolution: Is Equality for Women an Impossible Dream?
Type: Book
ISBN: 978-1-83549-193-5

Available. Open Access. Open Access
Article
Publication date: 11 June 2024

Diogo Leocádio, Luís Malheiro and João Carlos Gonçalves dos Reis

This study examines the dynamics of innovative auditing practices in the digital age, with a specific focus on auditor competencies. Within this scope, we highlight the necessity…

2215

Abstract

Purpose

This study examines the dynamics of innovative auditing practices in the digital age, with a specific focus on auditor competencies. Within this scope, we highlight the necessity of redefining auditing practices and the essential adaptation required from auditors. The primary objective is to understand comprehensively how auditor competencies can be strengthened to meet the challenges posed by innovative audit practices.

Design/methodology/approach

A Systematic Literature Review (SLR) was conducted to explore this theme, ensuring rigor and credibility in the outcomes. The results emphasize the importance of auditors strengthening professional competencies, embracing technological agility, and promoting ongoing professional development initiatives.

Findings

The triadic framework comprising—Auditor, Auditing Practices, and Digital Audits— forms the basis for innovative audit practices. This manuscript further discusses the transition of advanced technologies, laying the groundwork for the evolution of auditing practices. Through a systematic assessment of the literature, this study develops a framework for innovative, ethically driven, and effective auditing practices, ensuring the occupation's relevance and value. Future investigations should focus on the ethical implications of automation in auditing practices and develop innovative frameworks tailored to diverse organizational contexts.

Originality/value

The study addresses a contemporary issue by examining the evolving nature of auditing practices considering digital transformation. Practical implications highlight the enhancement of auditor roles in digital transformation, covering ethics, technological adaptation, and continuous development to uphold the profession's integrity. This focus acknowledges the changing dynamics of business and the growing role of technology in auditing processes.

Details

Digital Transformation and Society, vol. 4 no. 1
Type: Research Article
ISSN: 2755-0761

Keywords

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Abstract

Purpose

This paper aims to focus on concerns unique to international medical graduates (IMGs) and doctors from global majority groups pursuing a career in psychiatry in the UK. It specifically addresses challenges affecting the differential attainment of IMGs in passing the Clinical Assessment of Skills and Competencies (CASC) examination – the final assessment for attaining Membership of the Royal College of Psychiatrists, affording entry to specialty training programmes.

Design/methodology/approach

Reflections are provided on learning from a CASC examination preparatory course specifically developed for IMGs in psychiatry, particularly those from global majority groups. The rationale for the course is set out as well as some of the challenges in designing and developing the course.

Findings

By reflecting on the experience of developing the course, the intersection of medical education, differential attainment and cultural disparities in training is addressed, alongside the role of group practice in exam preparation and support tailored to the needs of IMGs from global majority groups.

Originality/value

The reflections provided illuminate possible means of innovation to support the progression of IMGs and doctors from global majority backgrounds in the CASC, as a high stakes examination in medical training, and to support action to improve overall outcomes for this community in the field of psychiatry.

Details

The Journal of Mental Health Training, Education and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1755-6228

Keywords

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Article
Publication date: 18 December 2024

Cosmas Gatot Haryono, Burhan Bungin and Monika Teguh

The idea of television as a space for cultural and local wisdom has been enthusiastically welcomed by many parties. Regrettably, this expectation proves to be nothing more than an…

15

Abstract

Purpose

The idea of television as a space for cultural and local wisdom has been enthusiastically welcomed by many parties. Regrettably, this expectation proves to be nothing more than an empty hope. Indonesian national television rarely broadcasts content with local cultural nuances. National television broadcast is filled with popular and global cultural content. Only local television tries hard to remain the last guardian of Indonesian culture and local wisdom. Several studies have raised the issue of local television broadcast content but have not succeeded in explaining the dynamics that occur in the management of local television to maintain and inherit local culture. This study aims to fill this gap.

Design/methodology/approach

This research was conducted using a qualitative descriptive method with interview techniques as data collection methods.

Findings

Indonesian local television continues to struggle to become the guardian for the sustainability of Indonesian local culture by emphasizing its market segmentation and trying to meet their needs, trying hard to implement intensification and extensification strategies, continuing to struggle to balance the onslaught of global culture and relying on government agencies as a nice market. However, the role and support of the government are greatly needed. Without it, local television will surely fall.

Originality/value

This research reflects the dynamics that occur in the management of local television which is very challenging. By revealing the struggles that local television goes through in fortifying local culture and the minimal role of the Indonesian government, this research contributes to the development of sustainable strategies and the inheritance of local culture in this global era.

Details

Journal of Information, Communication and Ethics in Society, vol. 23 no. 1
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 6 January 2025

Deb Hinchey, Bernice Garnett, Janet Gamble and Lizzy Pope

Teaching about nutrition is a crucial component of high school health education, with the potential to shape students' perceptions about food, weight and bodies and improve health…

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Abstract

Purpose

Teaching about nutrition is a crucial component of high school health education, with the potential to shape students' perceptions about food, weight and bodies and improve health outcomes. Weight-inclusive approaches have demonstrated success in improving body acceptance, decreasing dieting behaviors and anti-fat attitudes and improving health outcomes and may decrease weight-based bullying. However, little is known about nutrition education in high school settings. This study sought to understand how high school health teachers in Vermont are teaching about the connections between nutrition, weight and bodies and what influences their nutrition-focused curricular decisions. The goal is to inform the development of a novel weight-inclusive curriculum for high school health teachers in Vermont and beyond.

Design/methodology/approach

This study used case study methodology: qualitative interviews with eight teachers and document analysis of curricular materials.

Findings

Findings indicate that weight-normative activities and values dominate curriculum and that multiple levels exert influence on teacher curricular decisions. Findings confirm a need for the development and implementation of a weight-inclusive nutrition curriculum, professional development for health teachers and policy-level interventions as strategies to improve health outcomes.

Research limitations/implications

Limitations of the data collection include a small within-case sample size and limited availability of documents to review. However, the triangulation of gathered and publicly available data ultimately supported an in-depth case study.

Originality/value

The findings from this study inform future directions for both curriculum and professional development for high school health teachers, which is essential for improving health outcomes, reducing stigma and moving toward justice. This is original work.

Details

Health Education, vol. 125 no. 1
Type: Research Article
ISSN: 0965-4283

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