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Publication date: 17 February 2025

Trang Nguyen and Xuan Tai Mai

Professional social networking sites (SNS) are widely employed by business individuals to build formal relationships, career opportunities, and professional development. While the

Abstract

Professional social networking sites (SNS) are widely employed by business individuals to build formal relationships, career opportunities, and professional development. While the characteristics of professional SNS are generally different from other SNS, there is limited understanding of the determinants of users’ continued usage on this platform. The study addresses this research gap by developing a conceptual framework that relates perceived values perspective (utilitarian value, hedonic value) and sociability dimensions (social presence, social benefit, social support, and self-presentation) to continuance intention to use professional SNS. Data were gathered from a questionnaire distributed on LinkedIn and analyzed using PLS-SEM. The findings contribute to the emerging literature on the IS continuance domain, particularly in the area of professional SNS. Furthermore, the study can help professional SNS providers properly manage to retain existing users for sustainable business performance.

Details

Future Workscapes: Strategic Insights and Innovations in Human Resources and Organizational Development
Type: Book
ISBN: 978-1-83608-932-2

Keywords

Available. Open Access. Open Access
Article
Publication date: 20 December 2024

Gehan Wishwajith Premathilake, Hongxiu Li, Chenglong Li, Yong Liu and Shengnan Han

Humanoid social robots (HSRs) are an innovative technology revitalizing various service sectors, such as the hospitality industry. However, limited research has explored how…

378

Abstract

Purpose

Humanoid social robots (HSRs) are an innovative technology revitalizing various service sectors, such as the hospitality industry. However, limited research has explored how anthropomorphic features of HSRs influence user satisfaction with the services delivered by HSRs. To address this, a research model was proposed to evaluate how three distinct anthropomorphic features: appearance, voice and response, impact the perceived values (i.e. utilitarian, social and hedonic values) of HSRs, which, in turn, influence user satisfaction.

Design/methodology/approach

Data from an online survey of hotel customers was utilized to test the research model (N = 509).

Findings

The results indicated that appearance, voice, and response affect perceived utilitarian, hedonic and social values differently. The response feature of HSRs demonstrated the strongest impact on perceived utilitarian, social and hedonic values. In addition, voice affected all three perceived values, while appearance only affected perceived utilitarian and social values. Furthermore, perceived utilitarian, hedonic and social values showed positive impacts on user satisfaction, with hedonic value being the most influential factor.

Originality/value

This study contributes to the literature on HSRs and anthropomorphism by explaining how different anthropomorphic features affect users’ value perceptions and user satisfaction with HSR services by utilizing the stimulus-organism-response (SOR) framework.

Details

Industrial Management & Data Systems, vol. 125 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 24 September 2024

Sukanya Wareebor, Chompoonut Suttikun and Patcharaporn Mahasuweerachai

Consumer behavior is evolving rapidly due to the increasing role of technology in daily life. Online food ordering has emerged as a key channel in this changing landscape. This…

246

Abstract

Purpose

Consumer behavior is evolving rapidly due to the increasing role of technology in daily life. Online food ordering has emerged as a key channel in this changing landscape. This paper investigates the relationships between online promotions, consumer skepticism, information sharing on social media and the intention to purchase food and beverages through online delivery services.

Design/methodology/approach

Measures were developed based on a review of existing literature. Data from 402 participants were analyzed using Structural Equation Modeling (SEM).

Findings

The study reveals that online promotions significantly impact consumers' sharing of restaurant posts. Additionally, consumer skepticism about online food sales affects both their sharing behavior and their intention to purchase online. Engagement in sharing restaurant posts online is a strong predictor of online food purchasing intentions.

Practical implications

The findings offer valuable insights for restaurant operators, policymakers and technology developers in the competitive online food delivery sector. They emphasize the importance of implementing innovative promotions and crafting appealing food presentations. These strategies can accelerate customer decision-making, attract new customers and contribute to market expansion and customer base sustainability.

Originality/value

This research provides significant insights for restaurant owners and contributes to the limited literature on online promotions, consumer skepticism and information sharing in the restaurant industry. It also lays the groundwork for future studies aimed at deepening understanding in this field.

Details

Journal of Hospitality and Tourism Insights, vol. 8 no. 3
Type: Research Article
ISSN: 2514-9792

Keywords

Available. Open Access. Open Access
Article
Publication date: 14 January 2025

Kaarle Setälä, Leena Aarikka-Stenroos, Stephen J. Wright and Mika Grundström

The purpose of this study is to explore stakeholder responses to an airline’s sustainability signaling act. Responding stakeholders, their interpretations and feedback to the…

154

Abstract

Purpose

The purpose of this study is to explore stakeholder responses to an airline’s sustainability signaling act. Responding stakeholders, their interpretations and feedback to the signal are studied in light of signaling theory and corporate social responsibility (CSR).

Design/methodology/approach

This study was conducted using the social media analytics approach. A total of 7,002 publications in the public domain were collected from the internet’s news services, blogs and major social media websites. These posts were subjected to content, sentiment and reach analyses.

Findings

Diverse stakeholder groups, ranging from industry professionals to societal influencers, responded via social media to a CSR-related press release, the main types being general influencers of society and those working in the aviation or tourism industry. The themes of responses ranged from sustainability, technical development and the future of transport to green transition policies. Hence, the press release as a signal was linked to other discussions prevalent in society. Sentiments of the publications were mainly neutral or positive, with very few negative responses from stakeholders. Many responses were supportive, and the critical responses did not contain accusations of greenwashing.

Practical implications

Environmental CSR communications are strategically important to companies operating in carbon-intensive industries. The public may view breakthroughs in technology as an efficient way of emissions reductions cascaded with improvements in processes and practices. Utilizing new technology also affects several stakeholders and creates new opportunities for them. Knowledge on the subject may influence the tone of discussion.

Originality/value

This study views a press release as sustainability-related signaling and examines stakeholder responses in social media, contributing to CSR and signaling research in the context of the airline industry by observing the signaling process over time along with the behavior of the actors involved.

Details

Corporate Communications: An International Journal, vol. 30 no. 2
Type: Research Article
ISSN: 1356-3289

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Article
Publication date: 3 February 2025

Jaskirat Singh Rai, Heetae Cho, Amanpreet Singh and Maher N. Itani

This study examined how the repeated information posted by sports teams on their social media pages influences the purchase intention of sports consumers. More specifically, the…

35

Abstract

Purpose

This study examined how the repeated information posted by sports teams on their social media pages influences the purchase intention of sports consumers. More specifically, the mere exposure effect was used to describe how relevant, valuable and credible social media posts affect sports consumers’ brand awareness, brand attitude and brand images as well as how these effects ultimately influence their purchase decisions.

Design/methodology/approach

A total of 458 respondents who use social media platforms to access sports team-related information were reached via purposive sampling. Confirmatory factor analysis and covariance-based structural equation modeling were conducted to evaluate measurement and path models. This study also attempted to detect whether there is an indirect effect of sponsor brand awareness on the purchase intention of sports consumers.

Findings

The relevance, value and credibility of social media information significantly and positively affected sponsor brand awareness among the respondents. Such awareness favorably influenced their attitude and perceptions toward sponsor brands. This awareness also indirectly influenced their purchase intention through brand image as a mediator. As well, brand image strongly and directly affected purchase intention.

Originality/value

By identifying the importance of sports team information posted on social media platforms, this study guide sports teams and sponsors in crafting high-quality social media content that enhances brand awareness, brand image and positively shapes consumer attitudes, ultimately driving purchase intention.

Details

Marketing Intelligence & Planning, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 28 February 2025

Jingwei Zhang, Md Shamirul Islam, Osman M. Karatepe and Manimekalai Jambulingam

To provide a holistic assessment of tourists’ staycation intentions, this study aims to investigate the role of secondary-stakeholder corporate social responsibility (CSR) on…

0

Abstract

Purpose

To provide a holistic assessment of tourists’ staycation intentions, this study aims to investigate the role of secondary-stakeholder corporate social responsibility (CSR) on local engagement. Based on construal-level theory and stimulus-organism-response model, this study unpacks how and when secondary-stakeholder CSR influences staycation intention.

Design/methodology/approach

Data were gathered from 312 Chinese tourists with prior staycation experiences. Data were subsequently analyzed using structural equation modeling.

Findings

This study illuminates that secondary-stakeholder CSR positively influences staycation intention directly and indirectly through psychological belonging and safety. Noteworthily, immersive experience strengthens the influence of psychological belonging on staycation intention while its effect on the relationship between psychological safety and staycation intention is negligible.

Research limitations/implications

All variables in this study were collected via self-report measures provided by hotel customers with staycation experiences. Although both statistical and procedural remedies are used, it would be more useful if future studies could gather time-lagged and/or multiple sources of data.

Originality/value

This study augments the domain of staycation research by examining CSR marketing through a stakeholder perspective. This nuanced analysis elucidates the intertwined dynamics among secondary-stakeholder CSR, psychological sense of belonging and safety, and immersive experiences that delineate the landscape of staycation markets, casting light on their epoch-defining implications for hotels’ developmental trajectories.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 7 January 2025

Sadia Aziz and Muhammad Abdullah Khan Niazi

Recently tourist destinations are facing serious issues of environmental degradation and destination managers are developing strategies to achieve the sustainable destinations’…

37

Abstract

Purpose

Recently tourist destinations are facing serious issues of environmental degradation and destination managers are developing strategies to achieve the sustainable destinations’ natural environment. The primary purpose of this study is to analyze the role of green destination brand equity (DBE) in shaping tourists’ environmentally responsible behavior (ERB). Green DBE is analyzed through green destination awareness (GDA), green destination image (GDI), green destination quality (GDQ) and green destination loyalty (GDL). Furthermore, perceived destination trust (PDT) is considered a mediator, and green perceived value is a moderator to explain the tourists’ ERB.

Design/methodology/approach

Respondents attending the green-certified destinations were approached physically, and data was gathered from 701 respondents through a self-administered survey method.

Findings

Results of the study indicated a significant effect of GDA on GDI and GDQ while an insignificant effect on GDL. Study found significant effect of GDI on GDQ and GDL. Study indicated significant effect of GDQ on GDL. Results of the study indicated significant effect of GDA, GDI, GDQ and GDL on tourists’ ERB. Furthermore, PDT significantly mediated the relationship between green DBE and tourists’ ERB. Finally, moderation results for green destination value (GPV) were significant between green DBE and tourists’ ERB.

Originality/value

Based on the theoretical perspectives of the simulation-organism-response model, a study has explained the influence of green DBE destinations on tourists’ ERB. The study has significantly used the concept of green DBE to explain tourists’ ERB and endorsed the importance of branding in achieving a sustainable tourist destination environment. Finally, the study has uniquely explained tourists’ ERB with the PDT and GPV. The study has highlighted the significance of green branding strategies in protecting the destination environment through shaping tourists’ ERB.

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Article
Publication date: 12 September 2024

Heetae Cho, Weisheng Chiu, Hyoung-Kil Kang and Hyun-Woo Lee

The current study investigated the relationship between nostalgia, conspicuous consumption, and impulse buying and compared gender differences in the effects of nostalgia on…

265

Abstract

Purpose

The current study investigated the relationship between nostalgia, conspicuous consumption, and impulse buying and compared gender differences in the effects of nostalgia on conspicuous consumption and impulse buying.

Design/methodology/approach

A total of 307 college students in western Singapore were recruited. Confirmatory factor analysis and structural equation modeling were conducted to assess the psychometric properties of the scales and estimate model path coefficients. A multi-group analysis was conducted to test if the path coefficients in the research model varied across genders.

Findings

This study found that nostalgia had a positive influence on consumers’ conspicuous consumption, which in turn had a positive impact on their impulse buying of sport products. The results of the multi-group analysis also revealed significant differences across gender groups in that the impacts of nostalgia on conspicuous consumption and impulse buying were stronger for male consumers.

Originality/value

This study forges new ground by investigating the intricate dynamics among nostalgia, conspicuous consumption, and impulse buying in the context of sport. By delving into the relationships between them and exploring gender disparities in their effects, this study enhances our understanding of the pivotal role nostalgia plays in shaping consumer behavior in sport. In addition, the identification of gender-specific patterns underscores the significance of tailored marketing approaches for effectively engaging both male and female consumers. Overall, this study presents fresh perspectives that can inform the development of targeted marketing strategies for sport marketers and retailers aiming to optimize their offerings and promotional endeavors.

Details

International Journal of Sports Marketing and Sponsorship, vol. 26 no. 1
Type: Research Article
ISSN: 1464-6668

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Article
Publication date: 11 February 2025

Peggy M.L. Ng, Kam Kong Lit, Jason K.Y. Chan, Cherry Tin Yan Cheung and Ellesmere T.K. Choy

The purpose of this paper is to examine the underlying mechanisms influencing the social entrepreneurial intentions of individuals in China, adopting social capital theory…

14

Abstract

Purpose

The purpose of this paper is to examine the underlying mechanisms influencing the social entrepreneurial intentions of individuals in China, adopting social capital theory, bottom-up and people-based approach. The interrelated effects of intellectual capital (social community trust, social capital bonding and social participation) on social innovation tendency were measured.

Design/methodology/approach

We recruited 502 Chinese individuals by utilising a reliable survey platform in China. This study used structural equation modelling as an analytical approach to examine the influence of social capital on social innovation and social entrepreneurship intention.

Findings

The findings showed that social innovation tendencies mediate the relationship between social community trust, social capital bonding and social participation and the social entrepreneurial intentions of individuals. The findings support the tested hypotheses that social innovation tendencies are the key mechanism to translate into stronger social entrepreneurial intentions. An iterative framework emphasising transparency and open collaboration among stakeholders, which are vital for fostering social entrepreneurial intentions, was proposed.

Originality/value

This is a novel empirical study to apply social capital theory to the field of social enterprises in the Chinese context using structural equation modelling, bottom-up, people-based approach and iterative model. The findings offer valuable practical insights for entrepreneurial and SME practices to foster social entrepreneurship through a people-based approach, emphasising the importance of fostering trust, strengthening social bonds, and encouraging active social participation.

Details

Journal of Intellectual Capital, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1469-1930

Keywords

Available. Open Access. Open Access
Article
Publication date: 17 February 2025

Tiet-Hanh Dao-Tran, Keith Townsend, Rebecca Loundoun, Adrian Wilkinson and Charrlotte Seib

This study aims to explore the intention to quit and its associations among ambulance personnel and to compare the intention to quit and its associations between paramedic and…

75

Abstract

Purpose

This study aims to explore the intention to quit and its associations among ambulance personnel and to compare the intention to quit and its associations between paramedic and non-paramedic staff.

Design/methodology/approach

A cross-sectional study was conducted on 492 Australian ambulance personnel. Participants were selected by stratified random sampling. Data were collected using phone interview-administered questionnaires. Descriptive analyses, bivariate associations and structural equation modelling were performed for data analysis.

Findings

The study found that 70% of ambulance personnel intended to quit their jobs. Intention to quit was similar between paramedics and non-paramedic staff. In both staff groups, supervisors' and colleagues' support was associated with mental health symptoms; job satisfaction was associated with the intention to quit. Supervisors' and colleagues' support was indirectly associated with the intention to quit via increasing job satisfaction and reducing the experience of mental health symptoms among paramedics only. Mental health symptoms were directly associated with the intention to quit and indirectly associated with the intention to quit via reducing job satisfaction among paramedics only.

Practical implications

The study findings provide evidence for resource allocation in human resource management. The findings suggest that interventions to increase job satisfaction may reduce the intention to quit for all ambulance personnel. Interventions to improve supervisors' and colleagues' support and to manage depression, anxiety and stress symptoms may help to reduce the intention to quit for paramedics only.

Originality/value

This is the first study to model and compare the direct and indirect associations of intention to quit between paramedics and non-paramedic staff in ambulance personnel.

Details

International Journal of Emergency Services, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2047-0894

Keywords

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