Loan Thi Cam Bui, Maria Carvalho, Hai Thanh Pham, Tram Thi Bich Nguyen, An Thi Binh Duong and Huy Truong Quang
The research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration…
Abstract
Purpose
The research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration of all three concepts – Industrie 4.0, quality management and supply chain management.
Design/methodology/approach
A thorough review of historical developments and existing integration trends among Industrie 4.0, quality and supply chain approaches along with future research directions outlined in the main literature, was conducted. This work establishes a knowledge base on research topics, issues of integration and synergies with a concentration on the potential for deeper integration with supply chain operations.
Findings
This article not only introduced the term SCQM4.0 and proposed a definition for it, but also contributed a novel conceptual SCQM4.0 framework and evolutionary perspective through the SCQM4.0 maturation model. Stemming from the gaps, opportunities and benefits identified in the literature, the conceptual SCQM4.0 framework builds on the high potential of the SCQM4.0 constructs to achieve successful governance and implementation. Under the SCQM4.0 maturity framework, it provides a clear evolutionary path underpinned by the SCQM4.0 constructs.
Research limitations/implications
In the effort toward a successful SCQM4.0 implementation, the proposed SCQM4.0 maturity frameworks will be a “road map” for businesses to develop fully and actively in supply chain operations, bringing quality products and services for the company. Industry practitioners are encouraged to perform gap analysis and direct the implementation of the strategy to establish an excellent SCQM4.0.
Originality/value
This is one of the pioneering studies integrating all three concepts (Industrie 4.0, quality management and supply chain management), connecting the link and discovering more synergies to support the future development of more holistic management models. SCQM4.0 is expected to expand on the strengths, synergies and established relationships between technologies 4.0, quality and supply chain, contributing toward a pioneering and quality supply chain.
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This paper aims to investigate the influence of collaborative culture and knowledge sharing on innovation performance via moderating role absorptive capacity.
Abstract
Purpose
This paper aims to investigate the influence of collaborative culture and knowledge sharing on innovation performance via moderating role absorptive capacity.
Design/methodology/approach
This paper used structural equation modeling to examine the level of how collaborative culture and knowledge sharing impact on innovation performance using data collected from 271 Vietnamese firms.
Findings
The research findings show knowledge sharing mediates the relationship between collaborative culture and innovation performance. It highlights the moderating role of absorptive capacity in fostering the effects of tacit and explicit knowledge sharing on innovation performance.
Research limitations/implications
Further research should examine the potential moderating effects of absorptive capacity in the knowledge management–innovation relationship to bring deeper understanding on the role of knowledge resource and innovation.
Practical implications
This paper offers leaders a deeper understanding of the necessary factors and conditions to promote innovation performance in their firms.
Originality/value
This paper significantly contributes to theoretical and practical initiatives of innovation by highlighting the antecedent roles of collaborative culture, the mediating role of knowledge sharing and moderating role of absorptive capacity.
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The rapid expansion of online education in the 21st century, driven by technological advancements and the COVID-19 pandemic, has highlighted the critical role of massive open…
Abstract
Purpose
The rapid expansion of online education in the 21st century, driven by technological advancements and the COVID-19 pandemic, has highlighted the critical role of massive open online courses (MOOCs) in higher education. This study aims to investigate student satisfaction with the instructional design of MOOCs at a private university in Vietnam.
Design/methodology/approach
This mixed-methods research integrates quantitative data from a survey of 225 students with qualitative insights from interviews with 10 students. The study examines key determinants of student satisfaction, including course content, instructional methodologies, assessment systems, engagement in discussion forums and the overall online learning environment.
Findings
The findings reveal high levels of student satisfaction with the quality of course materials, the flexibility of the platform and the usability of the interface. However, areas of dissatisfaction include limited interactive engagement, inadequate motivational elements, suboptimal assessment strategies and insufficient staff support. The study underscores the need for comprehensive instructor evaluations, increased student-instructor interactions, improved plagiarism detection mechanisms and timely academic support to enhance the instructional design and educational outcomes of MOOCs.
Originality/value
This study provides a nuanced understanding of student satisfaction with MOOCs, specifically within the context of a private university in Vietnam. By integrating both quantitative and qualitative data, the research offers valuable insights into specific elements that contribute to or detract from learner satisfaction. These findings can inform practical enhancements in MOOC design and delivery, ultimately aiming to improve educational outcomes in online learning environments.
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Siddharth Girish Nair, Quang Dieu Nguyen, Qiaoxi Zhu, Mahmoud Karimi, Yixiang Gan, Xu Wang, Arnaud Castel, Peter Irga, Cecilia Gravina da Rocha, Fraser Torpy, Sara Wilkinson, Danielle Moreau and Fabien Delhomme
Hempcrete has the potential to reduce both CO2 emissions and energy usage in buildings. Hempcrete has a high sound absorption capacity, excellent moisture regulator and…
Abstract
Purpose
Hempcrete has the potential to reduce both CO2 emissions and energy usage in buildings. Hempcrete has a high sound absorption capacity, excellent moisture regulator and outstanding thermal insulation properties. However, hempcrete traditionally uses lime-based binders, which are carbon-intensive materials. The low-carbon binders to increase the sustainability of hempcrete are the current research gap. Geopolymer binders are low-carbon binders composed of aluminosilicate precursors dissolved in a high alkalinity solution. This study investigated the suitability of calcined clay and ground granulated blast furnace slag geopolymer binder as a low-carbon binder for hempcrete applications.
Design/methodology/approach
Two types of hemp hurds with different water absorption capacity and particle size distributions were used. Hempcrete properties tested were compressive strength, bulk density, sound absorption coefficient by a two-microphone impedance tube and thermal conductivity by a Hot Disk system.
Findings
The particle size distribution and water absorption capacity of hemp hurds did not affect the compressive strength of hempcrete when following a mixing procedure, ensuring the hurds in a saturated surface dry condition. The geopolymer hempcrete achieved a compressive strength about four times higher than the reference hydrated lime hempcrete. All hempcrete specimens achieved outstanding acoustic performance. The increase in bulk density led to the decrease in the maximum sound absorption coefficient. The geopolymer hempcrete achieved the lowest thermal conductivity.
Originality/value
The outcomes of this paper reveal that the low-carbon geopolymer binder appears to be a promising option for manufacturing hempcrete, achieving significantly higher compressive strength and lower thermal conductivity than the reference hydrated lime-based hempcrete.
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Qurat-ul-ain Talpur, Rahman Khan, M. Abdur Rahman Malik and Ghulam Murtaza
This paper aims to enhance our understanding of how organizational dehumanization affects employees’ creative performance. We propose the self-esteem threat as a mediator in the…
Abstract
Purpose
This paper aims to enhance our understanding of how organizational dehumanization affects employees’ creative performance. We propose the self-esteem threat as a mediator in the relationship between organizational dehumanization and employees’ creative performance. We also examine how work locus of control moderates the relationship between organizational dehumanization and creative performance.
Design/methodology/approach
Through convenience sampling, online and face-to-face surveys, multisource time-lagged data (N = 257) were collected from full-time employees and their supervisors in Pakistani organizations in the information technology, media industry and oil and gas sectors.
Findings
Organizational dehumanization negatively affects employees’ creative performance, and threats to self-esteem mediate this relationship. Work locus of control moderates the effect of organizational dehumanization on creative performance, and this negative relationship is attenuated when individuals have an external work locus of control.
Originality/value
This study provides novel insights into the process underlying the relationship between organizational dehumanization and creative performance by revealing the mediating role of threat to self-esteem and the buffering role of work locus of control.
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M.S. Balaji, Yangyang Jiang and Xiya Zhang
Customer value co-creation in robots-mediated hospitality encounters involves active collaboration between customers and robots. In such encounters, robot capabilities, which are…
Abstract
Purpose
Customer value co-creation in robots-mediated hospitality encounters involves active collaboration between customers and robots. In such encounters, robot capabilities, which are their functionalities or operational competences, and robot personalities, which are their interactive behaviors and communication styles, play a key role in enhancing customer value co-creation. The purpose of this study is to draw on service dominant logic to examine the role of robot capabilities and personalities in determining customer value co-creation and service satisfaction.
Design/methodology/approach
The authors adopted a mixed-methods research approach. A netnographic analysis was conducted on online customer reviews for robotic hotels and restaurants to identify key robot capabilities that shaped the customer experiences. Following this, a quantitative study (survey) was conducted to investigate the effects of robot capabilities and personalities on customer value co-creation and service satisfaction.
Findings
From the netnographic analysis, the authors identified cognitive, technical, interactional, emotional, personalization and autonomous capabilities as key robot capabilities influencing customer experiences. The findings of the follow-up empirical study showed that the higher-order robot capabilities construct positively influences customer value co-creation, which, in turn, affects service satisfaction. Furthermore, extroversion robot personality positively moderates this relationship, such that robots with high levels of capabilities result in greater value co-creation when robots possess extroversion personalities compared to introversion personalities.
Practical implications
This study advances the understanding of robot-mediated encounters by emphasizing the role of robot capabilities and personalities as crucial factors for effective customer value co-creation in the hospitality sector. Furthermore, it offers actionable insights for hospitality providers in selection of robots with key capabilities and personalities for enhancing customer satisfaction and successful value co-creation.
Originality/value
While previous research has predominantly focused on customer acceptance of and interaction with robots in the hospitality settings, the present study examined how and when service robots facilitate value co-creation with customers. Specifically, this study explores robot capabilities and personalities in shaping customer value co-creation perceptions. A few recent studies that examined customer-robot interactions have considered specific robot capabilities. However, given that hospitality services are experiential in nature and involve various tasks, a broad range of robot capabilities should be considered for a comprehensive understanding of the customer value co-creation process. By addressing this gap, the present study offers novel insights into what (capabilities) and how (extraversion personality) service robots facilitate customers in value co-creation and satisfaction.