Mirza Mohammad Didarul Alam, Khalid Hussain, Khaldoon Nusair and Shamsun Nahar Momotaz
This paper investigates the influence of e-service quality (process and user experience) and price fairness on customer satisfaction, which, as a consequence, affects brand love…
Abstract
Purpose
This paper investigates the influence of e-service quality (process and user experience) and price fairness on customer satisfaction, which, as a consequence, affects brand love toward Food Delivery App (FDA) services. More importantly, it examines the moderating roles of generation (Gen Y vs Gen Z) and usage frequency (low vs high) in affecting user behaviors.
Design/methodology/approach
Data were collected from 354 food delivery app users (Gen Y and Z) in Bangladesh through structured questionnaire and analyzed with PLS-SEM.
Findings
The findings show that, apart from reliability, all the dimensions of service quality influence app users’ satisfaction, which, in turn, enhances their brand love. Furthermore, the outcome reveals that the impact of customer satisfaction on brand love is stronger among Gen Y compared to Gen Z. Finally, the outcomes suggest that as users use the FDA services more frequently, the relationship between customer satisfaction and brand love weakens.
Practical implications
The study outcomes facilitate the FDA service providers and restaurant operators to focus on the quality and price of services to ensure the satisfaction and brand love of Gen Y and Gen Z. Separate policies must be taken for Gen Y and Gen Z to manage their brand love towards FDA services.
Originality/value
Grounded on the S-O-R paradigm and the Generational Cohort theory, this study expands the knowledge horizon of FDA services by focusing the behavior of Gen Y and Gen Z. More specifically, investigating how the impact of user satisfaction on brand love towards FDA services changes across generations and usage frequency are the novel contributions of this study.
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Muhammad Adnan Afzal, Khalid Hussain, Muhammad Aamir, Muhammad Farooq Rehan and Shoaib Masood Khan
This study examines the impact of five dimensions of decent work on the faculty engagement in Pakistan’s higher education institutions. Furthermore, it examines the moderating…
Abstract
Purpose
This study examines the impact of five dimensions of decent work on the faculty engagement in Pakistan’s higher education institutions. Furthermore, it examines the moderating influence of intrinsic religiosity on the associations above.
Design/methodology/approach
This research employed a cross-sectional approach to collect data from 542 faculty members working with higher education institutions through electronic and in-person questionnaire administration.
Findings
The findings indicate that safe interpersonal working conditions, opportunities for free time and rest, adequate compensation, and the availability of healthcare services significantly positively impact the level of work engagement among faculty members. Additionally, the research revealed that intrinsic religiosity reinforces the previously established significant associations.
Research limitations/implications
The research acknowledges specific constraints that could impact the applicability of its findings, including the utilization of a cross-sectional methodology, the dependence on self-reported information, and the possibility of sample biases. Subsequent investigations may rectify these constraints to provide a more all-encompassing comprehension of the subject matter.
Practical implications
The findings possess practical significance for the management of HEIs in cultivating an ideal working atmosphere for faculty members. Ensuring adequate compensation, secure working environments and healthcare accessibility is underscored to enhance faculty engagement. Furthermore, acknowledging the significance of intrinsic religiosity can improve faculty engagement.
Originality/value
This research contributes to the current body of literature by investigating the complex relationship among decent work, faculty engagement, and intrinsic religiosity in the specific context of higher education institutions in Pakistan.
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Paula de Oliveira Santos, Josivan Leite Alves and Marly Monteiro de Carvalho
This aims to explore the relationship between the agile methods barriers in large-scale contexts and the benefits for business, team and product and process, exploring the…
Abstract
Purpose
This aims to explore the relationship between the agile methods barriers in large-scale contexts and the benefits for business, team and product and process, exploring the organizational readiness (OR) mediating role.
Design/methodology/approach
We propose a theoretical model through survey-based research, applying partial least square structural equation modelling.
Findings
We confirmed that OR mediating effect on the relationship between agile methods barriers and team benefits. We operationalized OR in a broader context that embeds the strategic alignment of large-scale agile implementation, considering variables such as organizational structure and culture.
Research limitations/implications
The data are cross-sectional rather than longitudinal, which limits temporal interpretations of the associations between agile methods and organizational issues.
Practical implications
The findings offer a way forward for organizations already using or planning to implement agile management to understand the pathway towards achieving the expected benefits. Our study also unveils the importance of looking at OR when implementing such a complex change in management from traditional to large-scale contexts.
Originality/value
Our results show the significant and positive influence of agile method on all three benefit variables (team, business, product and processes). Furthermore, we identified the significant and positive mediating role of OR on the relationship between agile method and team benefits.
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Sri Rahayu Hijrah Hati, Rakotoarisoa Maminirina Fenitra, Adlin Masood, Hapsari Setyowardhani, Alina Abdul Rahim and Ujang Sumarwan
This study aims to explore the impact of external stimuli – perceived product quality, advertising value and the halal logo – on Muslim consumers’ attitudes and purchase…
Abstract
Purpose
This study aims to explore the impact of external stimuli – perceived product quality, advertising value and the halal logo – on Muslim consumers’ attitudes and purchase intentions, using the stimulus–organism–response (S-O-R) model in accordance with its traditional framework. Additionally, it seeks to analyze and compare the purchasing behaviors of male and female consumers in the context of halal cosmetics.
Design/methodology/approach
An online survey using purposive sampling was conducted with 635 Muslim consumers in Indonesia to test the proposed model using structural equation modeling.
Findings
The results demonstrated that perceived quality, advertising value and the halal logo significantly enhance attitudes toward halal cosmetics. However, when it comes to purchase intention, only advertising value and the halal logo directly influence it. In terms of gender comparison, the study found significant moderation of gender in the relationship between advertising value and attitude, with this influence being more pronounced among male consumers. The findings indicate that both perceived quality and the halal logo significantly and positively impact attitudes and purchase intentions for both male and female Muslim consumers, with a notably stronger effect observed among females. Interestingly, the influence of advertising value on attitude is significant only among male consumers, highlighting a gender-specific response to advertising stimuli.
Practical implications
The study suggests that businesses operating in the halal cosmetics market should focus on enhancing consumers’ perception of product quality through halal certification. Additionally, they should tailor their marketing strategies based on gender differences and prioritize the prominent display of the halal logo. These actions are expected to positively influence the attitudes and purchase intentions of Muslim consumers in Indonesia.
Originality/value
This study introduces a novel approach to the understanding of consumer behavior toward halal cosmetics by emphasizing the frequently overlooked role of external influences through the S-O-R theory. In contrast to earlier research, which predominantly focused on internal factors and religious compliance, this study explores the impact of marketing interventions such as product quality, advertising and the presence of a halal logo. Additionally, it distinguishes itself by examining the purchasing behavior of both female and male consumers in the realm of halal cosmetics.
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This paper aims to explore the nexus between corporate governance, competition and earnings management (EM) in Asian emerging economies.
Abstract
Purpose
This paper aims to explore the nexus between corporate governance, competition and earnings management (EM) in Asian emerging economies.
Design/methodology/approach
The authors used a sample of 116 banks from 10 Asian emerging economies from 2010 to 2021. To measure corporate governance, the board size, chief executive officer duality and ownership concentration are used. Competition is captured with Herfindahl-Hirschman Index (HHI) and Lerner index (LI). Although earning management is measured through discretionary accruals. The authors use fixed effect regression for hypothesis testing. However, dynamic panel system generalised method of moments estimation is used to confirm the robustness of the results.
Findings
The authors find that corporate governance and competition are significantly related to earning management practices of banks in emerging Asian economies. The authors report similar outcomes with both estimation methods verifying the reliability of results.
Originality/value
The findings of the study have implications for corporate regulatory authorities, management and investors in the Asian emerging economies. Banks in the Asian emerging economies need to pay more attention to factors such as governance and competition to avoid EM.
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Waqas Mehmood, Rasidah Mohd-Rashid, Abd Halim Ahmad and Atia Hussain
This study investigates the variables that impact initial public offerings (IPO) initial returns witnessed in Pakistan from 1996 to 2019 using pre-listing information variables…
Abstract
Purpose
This study investigates the variables that impact initial public offerings (IPO) initial returns witnessed in Pakistan from 1996 to 2019 using pre-listing information variables, namely country-level institutional quality, sponsor ownership and pricing mechanism. IPO oversubscription is included as a moderating variable.
Design/methodology/approach
This research is motivated by the premise that the Pakistani IPO market is characterised by a broad range of institutional and regulatory frameworks. Multiple regression studies, i.e. ordinary least square (OLS) and quantile least square (QLS), were performed on 102 IPOs issued on the Pakistan stock market.
Findings
The present study findings suggest that the quality of public service, the independence of civil service from political influences and the legitimacy of government increase investors’ confidence in the prospects of companies, hence increasing the demand for IPO and initial returns. In addition, good regulatory quality enhances market transparency and lowers uncertainty, hence signalling high-quality IPOs and leading in substantial initial returns. The negative effect of the lock-up ratio on the initial return of an IPO is consistent with the risk-return trade-off theory, which asserts that the lock-up ratio indicates the quality of the IPO.
Practical implications
The results provide market regulators, policymakers, investors and underwriters with useful data for assuring proper subscriptions of issued shares, as these variables are crucial for company transparency and market efficiency. The findings will also help investors make better IPO subscription decisions.
Originality/value
The present study explains the important influencing factors of IPO initial return in the Pakistani market.
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Muhammad Mohsin, Mad Nasir Shamsudin, Nasif Raza Jaffri, Muhammad Idrees and Khalid Jamil
The current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms'…
Abstract
Purpose
The current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creation (KCR), knowledge acquisition (KAC), knowledge sharing (KSH) and knowledge application (KAP), is also an essential factor for organizations. Therefore, this study also focuses on the mediating role of KM in the relationship between TQM and sustainable performance.
Design/methodology/approach
This study used a survey method to collect data from the managers of 485 manufacturing SMEs working in five major industrial cities in Pakistan. Collected data were analyzed through PLS-SEM with the help of smart-PLS.
Findings
The study's findings reveal that TQM practices positively influence the environmental and economic sustainability of the firm. At the same time, there is no evidence that TQM practices positively affect the social sustainability of the firm. Results further elaborate that TQM practices significantly affect all four dimensions of KM. Moreover, KM positively affects the two dimensions of SP, i.e. economic and social sustainability, but surprisingly, the impact of KM on environmental sustainability is not found. Finally, results indicate the significant mediating role of KM between TQM and SP.
Originality/value
This study contributes to bridging research gaps in the literature and advances how TQM, directly and indirectly, helps firms improve sustainable performance via the mediating role of KM.
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Suhaib Hussain Shah, Lei Pei and Tianyu Chen
The field of library and information sciences (LIS) is crucial to our educational system. Across the globe, the LIS systems operate at varying levels and rates of efficiency. One…
Abstract
Purpose
The field of library and information sciences (LIS) is crucial to our educational system. Across the globe, the LIS systems operate at varying levels and rates of efficiency. One of the developing nations is Pakistan, which has LIS systems in all of its colleges, universities and schools. This multimethod study aims to identify and quantify elements that are detrimental to LIS progress as well as evaluate the faculty and infrastructure profiles of universities that offer LIS undergraduate and graduate level programmes.
Design/methodology/approach
Data was collected from the study's participants, who were mainly LIS professionals and faculty at 17 different universities, using survey questionnaires and in-person interviews. This study used a descriptive survey methodology, gathering information through a Google Survey and filling it out with a premade survey proforma. The survey responses were examined using content analysis. The development of LIS instructional and scholarly output is influenced by a variety of factors, which were investigated using a generalized linear model (GLM). To determine whether there was a statistically significant difference in opinion between faculty members and working professionals, as well as between men and women, the outcomes of an independent sample t-test were examined.
Findings
According to our data, the factors that have the biggest impact on the caliber and output of LIS research are “poor writing skills” (3.43), “lack of journal publication fees” (3.51) and “lack of research skills” (3.78). The top GLM model identified poor writing skills, a lack of publication fees and a lack of research expertise as bottleneck characteristics for producing high-quality LIS research. The aforementioned factors were 3.62, 2.41 and 2.19 times more significant than the average factor, respectively, to put it another way.
Originality/value
This study’s analysis revealed that there is no real distinction between the two groups' viewpoints. The results of this study can be applied to problems and challenges associated with LIS education in Pakistani educational institutions.
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Muhammad Yasir, Muhammad Naveed Khan, Mostafa A.H. Abdelmohimen and N. Ameer Ahammad
The heat transport phenomenon in which energy transfers due to temperature differences is an important topic of interest for scientists in recent times. It is because of its wide…
Abstract
Purpose
The heat transport phenomenon in which energy transfers due to temperature differences is an important topic of interest for scientists in recent times. It is because of its wide range of applications in numerous domains such as electronics, heat dispersion, thermoregulation, cooling mechanism, the managing temperature in automotive mobile engines, climate engineering, magnetoresistance devices, etc. On account of such considerations, the magnetohydrodynamic (MHD) entropy rate for nanomaterial (CoFe2O4/C2H6O2) and hybrid nanomaterial (CoFe2O4+MoS4/C2H6O2) is analyzed. The Darcy–Forchheimer relation is utilized to describe the impact of a porous medium on a stretched sheet. Two nanoparticles molybdenum (MoS4) and cobalt ferrite (CoFe2O4) are combined to make hybrid nanomaterial (CoFe2O4+MoS4/C2H6O2). Heat flux corresponds to the Cattaneo–Christov model executed through heat transfer analysis. The influence of dissipation and heat absorption/generation on energy expression for nanomaterial (CoFe2O4+MoS4/C2H6O2) and hybrid nanomaterial (CoFe2O4+MoS4/C2H6O2) is described.
Design/methodology/approach
Nonlinear partial differential expressions have been exchanged into dimensionless ordinary differential expressions using relevant transformations. Newton’s built-in shooting method is employed to achieve the required results.
Findings
Concepts of fluid flow, energy transport and entropy optimization are discussed. Computational analysis of local skin friction and Nusselt number against sundry parameters for nanomaterial (CoFe2O4/C2H6O2) and hybrid nanomaterial (CoFe2O4+MoS4/C2H6O2) is engrossed. Larger magnetic field parameters decay fluid flow and entropy generation, while an opposite behavior is observed for temperature. Variation in magnetic field variables and volume fractions causes the resistive force to boost up. Intensification in entropy generation can be seen for higher porosity parameters, whereas a reverse trend follows for fluid flow. Heat and local Nusselt numbers rise with an increase in thermal relaxation time parameters.
Originality/value
No such work is yet published in the literature.
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Samrah Shariq, Salman Hameed and Adnan Butt
This study aims to assess the level of sustainability competencies among full-time students and professional students, foresee any noteworthy change in students’ competencies…
Abstract
Purpose
This study aims to assess the level of sustainability competencies among full-time students and professional students, foresee any noteworthy change in students’ competencies after applying teaching pedagogy and determine whether lecturing is an effective teaching pedagogy for developing all five sustainability competencies in both cohorts.
Design/methodology/approach
The presence and development of competencies after varying pedagogical practices are assessed using a pre-/post-test based on two case studies. This research approach of comparative case study is more advanced and is particularly useful when seeking to understand differences and similarities between distinct entities, which in our case were students of two different capacities. The study targets two cohorts: the first includes 15 professional students with considerable industry experience, while the second consists of 24 full-time students without industry exposure.
Findings
The study revealed that professional students have more sustainability competencies than full-time students. Also, lecturing is an effective pedagogical practice when all five sustainable competencies have to be enhanced in full-time students. In contrast, lecturing does not work for interpersonal competence in professional students.
Research limitations/implications
There are certain limitations of the study that future researchers undermine. Firstly, the study was conducted only on business students at Bahria University. Secondly, the sample size for the study is small as the data were qualitative, and the researchers had time constraints. Thirdly, the effectiveness of only one teaching pedagogy has been gauged in the current research.
Practical implications
It is recommended that higher educational institutions (HEIs) of Pakistan introduce sustainability courses or programs to its students to spread awareness among learners and develop sustainable competencies. All service and production industries in Pakistan should train their employees in sustainable practices so that hazardous impacts in the future can be reduced. It is a need of time for the country to move a step ahead towards sustainable development goals.
Originality/value
This research contributes to education for sustainable development (ESD) in Pakistan. Pakistan is a developing country that is far behind ESD. Therefore, this study identifies how sustainability education can become a part of the academic system. It also identifies the need for sustainable education not only for students but also for professionals. It also identifies teaching pedagogy required for developing sustainability competencies and is relevant to learners’ exposure.