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While big data analytics can spur innovation among firms, it is unclear whether it can effectively drive value creation, value proposition, value delivery and value capture to deal with disruptions and the ever-changing demands of customers. This study therefore aims to examine how value creation, value proposition, value delivery and value capture can be improved through big data analytics capability (BDAC). This study advances the discourse by investigating how the market environment and strategic orientations play significant but little-studied roles in enhancing or lessening BDAC’s impact on business model innovation (BMI).

Drawing on dynamic capability and contingency perspectives, a model of five hypotheses was developed and validated using survey data from 208 managers of manufacturing firms in Ghana. Covariance-based structural equation modeling was used for the analysis.

The findings revealed that BDAC and strategic orientation (market and learning) directly influence the dimensions of BMI (value creation, value proposition, value delivery and value capture). The findings further showed that strategic orientations partially mediate the BDAC–BMI link. The authors also noted that the BDAC–BMI link is amplified at high levels of market dynamism.

The findings suggest that investing in BDA alone may not be sufficient to drive superior business model innovation. However, market orientation and continuous learning are crucial to fully realizing BDAC’s full potential in enabling value creation, value proposition, value delivery and value capture, especially in a dynamic market environment.

This study contributes to existing BMI literature by being the first to examine how BDAC facilitates value creation, value proposition, value delivery and value capture in developing countries. This paper also advances BM literature by theorizing and validating important but rarely studied roles of strategic orientations and market dynamism. Thus, this paper extends the understanding of the conditions and mechanisms through which the effect of BDAC on value creation, value proposition, value delivery and value capture can be optimized.

As it is known, the accounting information system (AIS) plays a significant role in the business ecosystem by recording and processing financial and accounting data and reporting the produced information to all relevant parties for decision-making. However, its used methods and systems, including double-entry bookkeeping and enterprise resource planning (ERP) systems, have limitations, especially in terms of trust and reliability concerns for stakeholders and the possible scope for records manipulation and fraud. The application of blockchain technology is believed to enhance the reliability of the AIS and addresses many of its current limitations. Blockchain can offer numerous benefits if used to manage AIS functions through enhanced trust, reliability, and transparency, increased efficiency, reduced costs and fraud, improved accounting information quality and real-time accounting. Nevertheless, the adoption and implementation of blockchain in the AIS are associated with several technical and nontechnical challenges which are not easy to address and could limit the wide technology adoption in the immediate future. Considering that a full understanding of the benefits and challenges of adopting blockchain in the AIS still needs more clarification, this chapter examines blockchain technology and its implications for the AIS. It reviews blockchain characteristics and its benefits to the AIS, discusses its possible integration into the AIS, outlines adoption and implementation challenges, and suggests critical avenues for future research.

This study explores the determinants of public willingness to comply with COVID-19 regulations to address the research gap at the intersection of public health and law enforcement within the unique sociocultural context of Taiwan.

Utilizing survey data from New Taipei City in 2021, the analysis involved multiple linear regression models to assess the influences of psychological conditions (i.e. distress and self-efficacy), community compliance and perceptions of government (i.e. general trust in government and specific perceptions of police procedural justice) on compliance tendencies while controlling for individual demographics.

The results indicated that self-efficacy, perceived community compliance, trust in government, and police procedural justice are positively associated with public compliance with COVID-19 regulations. Among these variables, trust in government and police procedural justice were identified as the most prominent factors, followed by self-efficacy and perceived community compliance. As demographic factors such as age, gender and education did not significantly affect willingness to comply, psychological, social and governmental influences are more powerful determinants of compliance than static demographic characteristics.

This study provides empirical evidence from Taiwan on the factors shaping public compliance during an unprecedented global pandemic. It highlights the importance of fostering governmental trust and enhancing police procedural justice during periods of stability to secure compliance with public health directives in times of crisis.

To evaluate the relationship between IT competence and innovation capacity in technology-based companies in Brazilian technology poles and/or parks in Brazil, this study aims to highlight the importance of the necessary differential associated with technologies to promote the innovation capacity of companies, as organisations can respond quickly and with innovative actions to changes in the business environment.

With a quantitative approach, an electronic questionnaire was applied from July to November 2021, with a ten-point Likert scale containing 45 questions distributed among the dimensions and constructs analysed. The survey sample was conducted in 88 companies (with 107 valid responses returned). Structural equation modelling was performed using SmartPLS 3.3.3 software for data analysis.

The results showed a strong, positive and committed relationship between IT competence and innovation capacity dimensions. As for the dimensions of IT competence, the six dimensions were evaluated and validated, with an advance in the literature.

The limitations of this research are related to a specific group of companies, located in an environment and with their own characteristics. Due to the limitations, there is a need to expand the investigation to other business areas, and not only to technology-based companies. There is a need to examine in detail the resources, dimensions of IT competence that are applied in companies, as well as evaluate how they relate to the capacity for innovation.

It is believed that the results of this research can contribute to the improvement of actions and strategies of technology-based companies, in addition to improving market responses with greater dynamism, creating innovative products and/or services directly for customers. One cannot forget, however, the discussions and theoretical advances between the relations of constructs and their application in organisations of various sectors.

The study of the existing relationships between IT competence and innovation capacity in Brazilian technology-based organisations provided an advance in knowledge, by understanding the form and characteristics existing between the dimensions analysed, enabling organisations to identify those that can best be used and obtain results of the company’s performance for the market.

The contributions include understanding the relationships between IT competence and innovation capacity and the knowledge that the organisation needs to know the dimensions of IT competencies to invest in innovation capacity and support activities for performance associated with a competitive advantage.

Este estudio investiga la relación entre la competencia de TI y la capacidad de la innovación en empresas basadas en tecnología brasileña y/o parques tecnológicos, el estudio destaca la importancia del diferencial necesario, asociado con las tecnologías para promover la capacidad de innovación de las empresas, por lo tanto, las organizaciones pueden responder rápidamente y con acciones innovadoras a los cambios en el entorno empresarial.

Con un enfoque cuantitativo, se utilizó un cuestionario electrónico, se aplicó de julio a noviembre de 2021, con una escala Likert de 10 puntos, que contiene 45 preguntas distribuidas entre las dimensiones y construcciones analizadas. La muestra de investigación se estableció en 88 empresas (con retorno de 107 respuestas válidas). Para el análisis de datos, se utilizó el modelado de ecuaciones estructurales, utilizando el software SmartPls 3.3.3®.

Con la demostración de los resultados, encontró una relación fuerte, positiva y significativa entre las dimensiones de la competencia de TI y la capacidad de innovación. En cuanto a las dimensiones de la competencia de TI, las seis dimensiones fueron evaluadas y validadas, con un avance en la literatura.

Las contribuciones son la comprensión de las relaciones entre la competencia de TI y la capacidad de innovar, así como la comprensión que la organización necesita conocer las dimensiones de las habilidades de TI, invertir en capacidad de innovación y proporcionar apoyo a las actividades para las actividades asociadas con competitivos ventaja.

Com o objetivo de avaliar a relação entre a Competência em TI e a Capacidade de inovação nas empresas de base tecnológicas em Polos e/ou Parques Tecnológicos Brasileiros, o estudo destaca a importância do diferencial necessário, associado as tecnologias para promover a capacidade de inovação das empresas, pois, as organizações são capazes de responder rapidamente e com ações inovadoras às mudanças do ambiente de negócio.

Com uma abordagem quantitativa, foi utilizado um questionário eletrônico, aplicado no período de julho a novembro de 2021, com escala do tipoLikert composta de 10 pontos, contendo 45 questões distribuídas entre as dimensões e construtos analisados. A amostra de pesquisa foi estabelecida em 88 empresas (com retorno de 107 respostas válidas). Para análise dos dados foi utilizada a modelagem de equações estruturais, recorrendo ao software SmartPLS 3.3.3®.

Com a demonstração dos resultados, encontrou uma relação forte, positiva e significativa entre as dimensões da competência em TI e da capacidade de inovação. Quanto as dimensões da competência em TI, as seis dimensões foram avaliadas e validadas, com um avanço na literatura.

As contribuições são a compreensão das relações existentes entre a Competência em TI e a Capacidade de Inovação, assim como, o entendimento que a organização, necessita conhecer as dimensões das competências em TI, para investir em capacidade de inovação e proporcionar suporte as atividades para o desempenho associado a vantagem competitiva.

This study aimed to examine the impact of learning organization (LO) on job satisfaction and individual performance in Vietnamese enterprises. The study further explores the mediating effect of job satisfaction on the relationship between learning organization and employee performance.

Data were collected from 653 employees from various types of organizations in Vietnam. Structural equation modeling was implemented to test the hypotheses.

The results revealed that the proposed research model was supported. Results indicated that LOs positively influenced employees’ job satisfaction and the broader range of their individual performance. In addition, employees’ job satisfaction motivated them to achieve higher performance levels. The study also found a mediating effect of job satisfaction on the relationship between LO and employee performance. The results underscore the importance of implementing an LO culture for individual outcomes such as job satisfaction and employee performance in the Vietnamese cultural context, which is based on socialism and Confucianism.

To the best of the authors’ knowledge, this is the first study to examine the relationships among LO, job satisfaction and individual employee performance in the Vietnamese context. The results offer a deeper understanding of the LO concept in the Vietnamese cultural context and highlight the cultural impact on the LO concept and its effects. The results suggest how the LO concept is applied in the Vietnamese context.

The purpose of this paper is to assess the validity and utility of two theoretical approaches to understanding the relationship between strategic orientations, innovation and firm performance and to examine the role of innovation in the relationship while avoiding circular arguments. The universalistic approach suggests that strategic orientations have independent and parallel effects on firms’ performance, and that innovation does not influence this relationship. The holistic approach proposes that strategic orientations in a complementary and interrelated view have both direct and indirect effects on firms’ performance through innovation.

A meta-analytic path analysis applying two-stage structural equation modeling (TSSEM) was conducted on data from 132 primary studies and 33,063 observations.

The holistic approach was demonstrated to be superior due to its more explanatory power in linking more complex relationships through simultaneous direct and indirect effects and its capacity for including the interrelatedness and complementarity of strategic orientations. It was found that innovation has a full mediating role in the relationship between entrepreneurial orientation (EO) and firm performance, and a partial mediating role in the relationship between market orientation (MO) and learning orientation (LO) and firm performance.

The study used observed variables instead of latent variables for meta-analytic path analysis, which may reduce some sources of endogeneity. However, causal inference is not possible due to the nature of meta-analysis. The scope of the final sample was limited by some studies not reporting the estimates of correlations between constructs.

Managers can improve an organization's chances of success in the marketplace by adopting a holistic view of strategic orientations focusing on customer satisfaction, learning from the external environment and pursuing new market opportunities. Furthermore, an organization can gain a competitive advantage through innovation by creating products and services that are different from what is currently available in the market. To be successful, an organization must not only create innovative products and services but also market them effectively to consumers.

This study is the first to meta-analytically assess the explanatory value of two theorized models linking strategic orientations, innovation and firm performance. It also clarifies the role of innovation in the relationship between strategic orientations and firm performance.

As employees face increased turbulence due to uncertain economic and organisational conditions, they are nowadays pushed to be proactive in both their jobs and careers in terms of heightened customisation, adaptability and flexibility. Drawing from the career construction theory, we examine the reciprocal associations of a contemporary career orientation among employees to customise one’s own career (i.e. protean career orientation) vs one’s own job (i.e. job crafting behaviours) as well as the boundary conditions due to the levels of career adaptability.

We conducted a cross-lagged study with three waves using data collected from a sample of Polish employees. The data were analysed using structural equation modelling in AMOS.

Results from a cross-lagged panel study with 168 participants revealed a bidirectional relationship between protean career orientation and job crafting behaviours. The results also confirmed the moderating role of career adaptability between these two variables.

This research is one of the first to examine a reciprocal relationship between protean career orientation and job crafting. Moreover, it examines the moderating role of career adaptability in the aforementioned association.

This study aims to explore the impact of perceived information quality on customers' self-efficacy and knowledge and how these factors subsequently influence perceived value and intentions to participate and visit.

A video scenario was used to depict a co-creation dining experience, with participants recruited through self-selected convenience sampling. Data were collected from 472 participants who viewed a video showcasing co-creation dining in restaurants. Structural equation modeling was applied to test the proposed hypotheses.

Results indicate that perceived information quality significantly enhances customers' knowledge and confidence. Increased knowledge and self-efficacy lead to higher perceived value, which subsequently boosts customers' intentions to participate and visit. Additionally, knowledge and self-efficacy partially mediate the relationship between perceived information quality and perceived value.

This study applies framing and processing theories, highlighting how clear, engaging presentation enhances perception, comprehension and self-efficacy in the co-creation process. Practical recommendations for restaurants include developing instructional materials, staff training and tiered experiences to improve customer engagement.

This study provides new insights into the role of information quality in shaping customer perceptions and behaviors in co-creation dining experiences, highlighting the importance of knowledge and self-efficacy in enhancing perceived value and participation intentions.

The purpose of this study was to examine the factors that influence the information seeking behaviors of ChatGPT users. Specifically, we investigated how ChatGPT self-efficacy, ChatGPT characteristics and ChatGPT utility affect the frequency and duration of information seeking via ChatGPT. We also tested the mediating roles of ChatGPT characteristics and utility in the relationship between ChatGPT self-efficacy and information-seeking behaviors.

This study adopts a quantitative approach and collects data from 403 ChatGPT users using an online questionnaire. The data are analyzed using linear regression and structural equation modeling (SEM).

The linear regression analyses revealed that ChatGPT self-efficacy is positively and significantly related to the information seeking behaviors in ChatGPT. Second, mediation analyses also showed that ChatGPT characteristics and utility significantly mediate the relationship between ChatGPT self-efficacy and information-seeking behaviors in ChatGPT independently and sequentially.

This study is the first to investigate the factors and mechanisms that influence information-seeking behaviors in ChatGPT, a new phenomenon in the media landscape. The findings in this study suggest that ChatGPT self-efficacy acts as an important motivator for information-seeking behaviors in ChatGPT and that ChatGPT characteristics and utility provide information regarding potential mechanisms in the relationship between ChatGPT self-efficacy and information-seeking behaviors in ChatGPT. The study contributes to the literature on information seeking, self-efficacy and generative AI.

This research explores the concept of omnichannel fulfillment steering (OFS) and demonstrates how retailers can influence a consumer’s fulfillment decisions through commonly used financial incentives such as discounts, credits and the opportunity to avoid home delivery fees.

We present insights from two theoretically grounded experiments to examine how different types of financial incentives can be used by omnichannel retailers to steer consumers from home delivery toward three alternative order fulfillment methods (AOFM) – buy-online-pickup-in-store, curbside-pickup and ship-to-locker.

Our analysis suggests that an opportunity to avoid shipping fees (penalty-avoidance) is a more effective OFS nudge than offering discounts or store credits (rewards). No difference was observed between offering discounts or credits as steering mechanisms; further, no omnichannel steering benefits were observed among the tested AOFMs. Collectively, these findings provide possible justification for retailers’ prioritization of credits to foster customer in-store visits, thus encouraging greater customer engagement and facilitating cross-selling opportunities. Finally, we uncover a penalty-avoidance endowment effect for “free shipping” of purchases over the current industry-standard free shipping threshold.

Retailers might prioritize store credits over discounts as nudges to steer customers toward an AOFM, with buy-online-pickup-in-store offering the greatest benefits for most retailers. Furthermore, using penalty-avoidance OFS incentives over a typical free shipping threshold may increase AOFM selection rates but engender adverse customer reactions.

Advancing the concept of OFS, this study directly informs retailers’ omnichannel incentive programs to nudge customers back into the store. Countering intertemporal choice theory, we could not demonstrate that delayed incentives are less effective than immediate ones. Based on prospect theory, we identify a free shipping endowment effect at a specific reference point along a purchase amount continuum.