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This study investigated the interplay between business process management (BPM) and digitalization in organizations and developed principles for designing their interaction.

This study was explorative and used a questionnaire-based survey that involved experts in BPM and digitalization who were actively engaged in these two domains in their organizations to come up with the design principles. The survey and the design principles were based on Rosemann and vom Brocke's (2010) six core elements of BPM.

Digitalization was seen as influencing how BPM is practiced in organizations by strengthening organizations’ focus on BPM, and conversely, BPM was perceived as beneficial for digitalization and digitalization outcomes. In addition, based on Rosemann and vom Brocke’s six core elements of BPM, we proposed six principles for designing the interplay of BPM and digitalization in organizations.

Our empirical investigation was situated in a Norwegian context and included 104 respondents. While we have no reason to believe that our findings should not be valid and useful in other regions, this is a limitation in generalizing our findings, and a natural follow-up would be to investigate our research questions in other geographical areas. We are also aware of the potential response bias in our sample. Moreover, to outline the principles for designing the interactions of BPM and digitalization, we applied the six core elements of BPM by Rosemann and vom Brocke (2010) as our theoretical lens. We acknowledge that there are more issues related to the interplay of BPM and digitalization than we have dealt with in this study.

This study has several implications for organizations. First, managers may use our proposed design principles to decide how to integrate BPM and digitalization. Second, although this study showed that each discipline nurtures its own culture, building an organizational culture that combines values from each discipline can enable a process-oriented organization to innovate its operations and services with digital technology. Third, managers should align the responsibilities and tasks of process owners with the demands for the digitalization of business processes. Fourth, managers, when integrating BPM and digitalization, should take care not to impede the generative attributes of each discipline.

Processes and digital technologies play important roles in society at all levels. BPM seeks to understand how processes unfold and explores how new practices may better serve individuals, organizations and society (vom Brocke et al., 2021), while digitalization is concerned with how various kinds of modern digital technologies may trigger organizational and social changes (Markus and Rowe, 2023; Suri and Jack, 2016).

This study is one of the first studies to investigate the interplay between BPM and digitalization – how digitalization affects BPM practices in organizations and how BPM influences digitalization outcomes. In addition, this study offers novel principles for designing the interaction between BPM and digitalization.

This chapter considers the challenges of applying engineering practices to knowledge. Knowledge cannot be managed like other forms of capital because it is tacit and intangible. Research has identified economic properties and behaviors that set it apart from physical and financial capital. The authors translate the economic typology of human, structural, and relational capital to Blackler’s four forms of characterizations: embrained, embodied, embedded, and encultured. Knowledge elicitation techniques are discussed, and aligned with Blakely’s four forms of characterizations.

This study aims to investigate whether the communication between the external auditor and the audit committee (AC) impacts audit quality.

The authors use textual analysis to develop a new auditor–AC communication metric based on public AC performance reports for the period 2013–2021 in China. The authors also use both high-dimensional fixed effects linear regression and logistic regression to examine the effect of auditor–AC communication on audit quality.

By correlating this new auditor–AC communication metric with established proxies for audit quality, as outlined by DeFond and Zhang (2014), the authors find that firms with more auditor–AC communication have higher financial reporting quality, a lower probability of material misstatements and more informative audit reports. Overall, auditor–AC communication contributes to the improvement of audit quality.

The findings offer both practical and policy-oriented implications, particularly for policymakers in search of quantifiable audit quality indicators derived from the interactions between the auditor and the AC.

The study advances the field of audit quality by introducing a novel metric for auditor–AC communication. It provides empirical evidence to support the notion that the communication between the external auditor and the AC can improve audit quality.

Police officers increasingly deal with individuals with mental health problems. These interactions are more likely to result in the use of force and fatalities. To monitor these situations, several experts have recommended the use of body-worn cameras (BWCs) by police organizations. Past research and evaluations have overlooked how BWCs may influence mental health-related interventions, creating a knowledge gap regarding how BWC policies should oversee them. This paper, thus, aims to draw upon the street-level bureaucracy framework to explore how police officers perceive the usefulness of BWCs during interventions involving mental health issues and how they exercise discretion in activating them.

The authors analyzed comments on mental health-related interventions captured by BWCs from 83 interviews with 61 police officers.

The findings shed light on how BWCs may positively or negatively affect interactions with individuals with mental health issues and how officers adapt their activation practices to mitigate potential negative impacts and enhance potential positive effects on their work.

This study reiterates that the use of BWCs is not a simple solution for mental health-related calls, highlighting the need for a formal evaluation after implementation. It calls for BWC activation policies that reflect the dynamic and complex realities of police work. It does not advocate for a total ban on recording, mandatory filming or unrestricted officer discretion, but rather a balanced approach. It calls for policies that are both aligned with police leaders objectives and street-level officers’ ability to develop alternative and adaptative practices.

This study provides guidance for policymakers in developing BWC policies that will improve police–civilian interactions in the context of mental health crises while considering the ability of street-level officers to create their own alternative practices.

There is a high prevalence of individuals with intellectual disabilities experiencing restrictive practices in the community. A quality improvement initiative instructed clinicians in community intellectual disability services to routinely ask about restrictive practices that were in place for service users in the community. This paper aims to summarise an audit, re-audit and service evaluation of this initiative.

An initial audit and re-audit measured the extent to which clinicians routinely asked about restrictive practices. A focus group then explored clinicians’ perceptions and barriers to having these conversations.

Clinicians routinely asked about the presence of restrictive practices in 51% of cases at the time of the first audit, and in 12% of cases at re-audit, although this was from a much larger sample size. Following this finding, a focus group with clinicians identified key barriers: fear of initiating difficult conversations, ambiguity in discerning the least restrictive option, difficulties navigating legal frameworks during transition to adult services and existing workload pressures.

Findings highlighted how early discussions and planning around restrictive practices are imperative for smoother transitions into adulthood. To address barriers in recording such information, the community learning disability service in question has established an area to record restrictive practices on the electronic patient record.

To the best of the authors’ knowledge, this is the first study addressing routine enquiries around restrictive practices for individuals with intellectual disabilities in community settings.

This study aims to gain an understanding of how caring for an ageing population affects caregivers’ psychological well-being, quality of life and ability to tolerate distress. This study provides valuable insights into the challenges faced by family caregivers and underscores the critical need for comprehensive support systems.

A correlational method and cross-sectional research design was used for the study. For this, a sample of 200 caregivers in the age range of 25–60 years who were taking care of the geriatric population above the age of 70 years for a minimum of one year were chosen. Four questionnaires − Burden Scale for Family Caregivers, Psychological Well-Being Scale, World Health Organization’s Quality of Life Scale-BRIEF version and Distress Tolerance Scale were chosen. Correlation and multivariate regression were calculated using statistical package for social sciences (SPSS) 21 and Jamovi 3.4.1.

This study found that there is a negative correlation of caregiver burden with psychological well-being, quality of life and distress tolerance. The sub-domains of self-acceptance, psychological health and tolerance levels were most impacted for the caregivers. Through multivariate regression, it was found that the caregiver burden significantly predicted psychological well-being and quality of life.

This study focuses on the English-speaking caregivers which may overlook the diverse linguistic and cultural variations within the broader caregiver community in India and the data collection exclusively targeted family caregivers providing support to geriatric population without chronic illnesses. This restriction could potentially limit the generalizability of the findings to the broader caregiving context.

The implications of this research are that for caregivers, this study underscores the importance of tailored support programmes that address the negative impact of caregiver burden on psychological well-being and quality of life. Health-care professionals can use the findings to incorporate mental health assessments and interventions within caregiving contexts, recognizing the interconnected nature of these variables. Policymakers can use the findings to inform policies related to caregiver support and health-care resource allocation.

In India, the social norm is that children are expected to take care of their parents when they become old. Taking care of elderly parents can be challenging, even emotionally. As a result, this study will focus on how caregivers’ psychological well-being, quality of life and ability to tolerate distress are affected. Consequently, promoting the creation of community support groups and workplace mental health programmes which could give caregivers a forum to voice their concerns.

This study examines the complex relationship between executive overconfidence and firm performance, highlighting the moderating role of country-level factors. By conducting a meta-analysis of 116 independent effect sizes from global studies, this research aims to clarify the ambiguous effects of executive overconfidence, emphasizing the significance of national contexts.

Utilizing a cross-national meta-analytic framework, this study evaluates how variations in governance, board efficacy and shareholder protection across countries influence the impact of executive overconfidence on firm performance.

Results reveal that the relationship between executive overconfidence and performance is significantly shaped by country-level factors, suggesting a need to consider contextual influences alongside traditional trait-focused perspectives and underscoring the importance of contextual influences.

The findings suggest that organizations should incorporate national-level contextual factors in their governance structures to better manage the risks associated with executive overconfidence.

This study advances the literature by providing a comprehensive analysis of how country-specific variables modulate the effects of executive overconfidence on firm outcomes. It offers new insights into the role of situational factors in executive behavior, contributing to a more nuanced understanding of leadership and organizational performance.