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This study investigates the service quality dimensions of hotel resorts in renowned beach destinations of Thailand. It also explores the relationship between review text sentiment expressed in online platforms and the satisfaction ratings provided for those reviews.

The study employs a two-step analysis approach: first, supervised and unsupervised machine learning via support vector machine (SVM) and latent Dirichlet allocation (LDA) are used to identify service quality dimensions, and second, SmartPLS with PROCESS macro is applied to analyze the moderating roles of quality signals and reviewer’s experience on the relationship between sentiment and satisfaction rating. The dataset comprises 102,179 online reviews from TripAdvisor, focusing on 187 selected hotels rated from 3 to 5 stars.

Eight service quality dimensions were identified, including leisure activities, tangibles and surroundings, reliability, responsiveness, service process, food, empathy and ambience. The study underscores that the service process stands as the sole dimension exhibiting negative sentiment. Furthermore, the analysis revealed a robust positive association between sentiment of review texts and satisfaction, and reviewers’ experience and brand affiliation influenced the relationship between customer sentiment and satisfaction.

Hotel managers should focus efforts on maintaining tangible aspects while enhancing existing service quality level of other dimensions, particularly those related to intangible elements. Independent hotels might implement quality audit to ensure that service quality gaps are monitored.

This study contributes an examination of the moderating roles of quality signals and reviewer’s experience on the relationship between review sentiment and satisfaction rating in online reviews.

This study aims to examine the relationship between managerial ability and innovation efficiency, the mediating effect of digital transformation and the moderating effect of internal control.

This study collected A-share manufacturing listed companies in China from 2008 to 2019 and analyzed the data by means of multiple regression analysis, mediating effect test, moderating effect test and heterogeneity test. Finally, the authors conducted robustness test by remeasuring key variables and adding control variables.

The empirical results show that the higher managerial ability can improve innovation efficiency, internal control has a positive moderating effect and digital transformation plays a partial mediating effect on the relationship between managerial ability and innovation efficiency. Specially, it is found that the mediating effect of digital transformation is not significant in non-state-owned firms.

This study suggests that it is necessary to focus on the managerial ability in terms of both cultivation and supervision, to further deepen the digital transformation from the aspects of firms, government and society, especially to support the digital transformation of non-state-owned firms, and to make efforts to improve the corporate governance mechanism and internal control system, so as to better comprehensively realize the improvement of enterprise innovation efficiency.

Based on the mediating effect analysis of digital transformation and the moderating effect analysis of internal control, this study explores the role of managerial ability on innovation efficiency from a new perspective, expanding the related theoretical framework and research boundaries.

The purpose of this study is to investigate the influence of rotational speed on the oil film stability of the hydrostatic rotary table having double rectangular oil pads. The oil film stability is evaluated based on the oil film stiffness under constant load condition and the displacement response amplitude of the oil film under disturbance load condition.

The oil film stability theoretical equations of the double rectangular oil cavity are deduced such as oil film stiffness, damping and dynamic equations. A simulation model is developed to analyze the relationship among oil film temperature, oil film pressure fields and oil film stability. The user-defined function programs are used to control the rotational speed, lubricant viscosity and oil film thickness during the simulation. In addition, an experimental rig is built to test the simulation results.

This study shows that oil film stability decreases with increasing rotational speed under constant load and disturbance load. The trend of oil film stability decreased slowly within 30 r/min, and then rapidly. However, since the hydrodynamic pressure effect, the decrease rate of stability is mitigated under constant load and high rotational speeds.

The conclusions can provide a theoretical basis for improving the oil film stability of machines with similar hydrostatic support structure.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-07-2024-0267/

This paper aims to investigate the motivational drivers for knowledge sharing (KS) through the application of mobile social networking (MSN) and their influence on employee productivity in the Malaysian construction industry.

The data was collected by distributing a self-administered questionnaire among employees working in the construction industry. A total of 250 questionnaires were collected and analysed using partial least squares structural equation modeling. This study used a variety of analysis methodologies including correlation analysis, reliability and validity testing, as well as a structural model in evaluating the relationships between KS, motivational factors and influence on productivity.

The empirical results of this study reveal that utilitarian motivation is positively related to internal and external KS. Similarly, internal and external KS have a positive influence on productivity, while internal and external hedonic motivation does not show any significant relationship with productivity.

Considering the paucity of evidence regarding the determinants of KS motivational drives on employee productivity in the Malaysian construction industry, this study enriches the social cognitive theory-based literature on KS.

This study provides some insights to the players in the construction industry in implementing the most appropriate KS promotion strategies that could potentially influence employee productivity. Organisations in the construction industry that place great emphasis on utilitarian motivation including competency, reward and incentives are more likely to have a better influence on KS and, in turn, positively impact employee productivity.

This study meaningfully contributes to enhancing the understanding of the motivational drivers for sharing knowledge on MSN and its influence on productivity. The findings of this study potentially assist construction practitioners in developing a holistic blueprint for managing their KS towards improving the overall productivity of their employees.

This study investigates Generation Z’s perceptions of entrepreneurial innovation through the Metaverse, including user perceptions of privacy and trust, and their impact on the acceptance of Metaverse technology.

Using a quantitative approach to examine relationships between the targeted factors, this study employs a structural equation modeling (SEM) based on the technology acceptance model extended with the variables related to privacy, trust and product innovation. The data were collected through a survey distributed to a representative sample of Gen Z individuals.

The results reveal that user perception of trust and product innovation positively influences attitudes toward using the Metaverse and the behavioral intention to use it. However, while privacy risk is found to significantly influence trust, it does not affect user attitudes or intention to use the Metaverse.

The results of this study provide useful insights for enterprises, raising considerations to maximize the innovative potential of the Metaverse in the current business ecosystem. The understanding of Gen Z’s perceptions can help enterprises to better adapt their innovation management practices so as to effectively engage this demographic, ensuring the successful adoption of Metaverse technologies.

This study is among the first empirical investigations on the impact of Gen Z on innovation management through the Metaverse, which is an emerging and increasingly important area.

This paper aims to study whether rural collective construction land marketization (RCCLM) affects pension industry and analyze its impact mechanism.

Based on the theory of planned behavior (TPB) and social cognition theory (SCT), this paper constructs a theoretical framework for the purchase behavior of rural retirement housing with the influence of RCCLM. A mixed-methods investigation combining qualitative and quantitative study is adopted in this paper.

The research results indicate that the purchase intention of rural retirement housing has a significant positive impact on the purchase behavior. However, RCCLM has a significant negative impact on the purchase intention of rural retirement housing. A logical framework of “land system participant behavior” has been constructed from three main bodies: government, developers and elderly urban and rural residents.

This paper provides suggestions for the three entities from the perspectives of macro, medium and micro-level to improve transaction system for rural collective construction land use right (TSRCCLUR), providing references for the collective construction land marketization policy and the development of the pension industry.

This paper deepens the study of behavior intention in planned behavior, enriches TPB model in the study of rural retirement housing security and clarifies the influence mechanism of the rural retirement housing purchase intention with the theoretical and empirical test of the model.

The bridge expansion joint (BEJ) is a key device for accommodating spatial displacement at the beam end, and for providing vertical support for running trains passing over the gap between the main bridge and the approach bridge. For long-span railway bridges, it must also be coordinated with rail expansion joint (REJ), which is necessary to accommodate the expansion and contraction of, and reducing longitudinal stress in, the rails. The main aim of this study is to present analysis of recent developments in the research and application of BEJs in high-speed railway (HSR) long-span bridges in China, and to propose a performance-based integral design method for BEJs used with REJs, from both theoretical and engineering perspectives.

The study first presents a summary on the application and maintenance of BEJs in HSR long-span bridges in China representing an overview of their state of development. Results of a survey of typical BEJ faults were analyzed, and field testing was conducted on a railway cable-stayed bridge in order to obtain information on the major mechanical characteristics of its BEJ under train load. Based on the above, a performance-based integral design method for BEJs with maximum expansion range 1600 mm (±800 mm), was proposed, covering all stages from overall conceptual design to consideration of detailed structural design issues. The performance of the novel BEJ design thus derived was then verified via theoretical analysis under different scenarios, full-scale model testing, and field testing and commissioning.

Two major types of BEJs, deck-type and through-type, are used in HSR long-span bridges in China. Typical BEJ faults were found to mainly include skewness of steel sleepers at the bridge gap, abnormally large longitudinal frictional resistance, and flexural deformation of the scissor mechanisms. These faults influence BEJ functioning, and thus adversely affect track quality and train running performance at the beam end. Due to their simple and integral structure, deck-type BEJs with expansion range 1200 mm (± 600 mm) or less have been favored as a solution offering improved operational conditions, and have emerged as a standard design. However, when the expansion range exceeds the above-mentioned value, special design work becomes necessary. Therefore, based on engineering practice, a performance-based integral design method for BEJs used with REJs was proposed, taking into account four major categories of performance requirements, i.e., mechanical characteristics, train running quality, durability and insulation performance. Overall BEJ design must mainly consider component strength and the overall stiffness of BEJ; the latter factor in particular has a decisive influence on train running performance at the beam end. Detailed BEJ structural design must stress minimization of the frictional resistance of its sliding surface. The static and dynamic performance of the newly-designed BEJ with expansion range 1600 mm have been confirmed to be satisfactory, via numerical simulation, full-scale model testing, and field testing and commissioning.

This research provides a broad overview of the status of BEJs with large expansion range in HSR long-span bridges in China, along with novel insights into their design.

While the impact of digitalization on businesses has been extensively studied, the influence of digitalization on marketing outcomes in private enterprises has not received sufficient attention. The current study aims to examine how and when digitalization affects international marketing decisions in the context of private enterprises.

This study employs data from a survey of Chinese private enterprises conducted in 2020, which constitutes the world's largest dataset of its kind. Nearly 19,000 samples were included in the study. Additionally, we also incorporate supplementary data on digitalization in the Chinese region. Employing various methods, this study empirically and robustly examines the proposed research framework within the context of Chinese private enterprises.

Based on the resource-based view and agency theory, this paper found that digitalization can positively impact private enterprises’ direct and indirect international marketing decisions. Furthermore, we introduce the inclusion of innovation capacity and board governance as moderators in the model and find that board governance attenuates the influence of digitalization on international marketing decisions, while innovation capacity enhances the impact of digitalization on direct international marketing but diminishes its effect on indirect international marketing.

This study advances the understanding of the impact of digitalization on international marketing in private enterprises, thereby addressing the gap in the limited focus on digitalization in private enterprises. It also demonstrates how private enterprises effectively utilize digitalization to gain marketing advantages in the international market.

This study aims to investigate the relationship between extrinsic rewards and employee creativity through the intervening mechanism of perceived organisational support (POS) and work engagement. The moderating role of intrinsic motivation on the relationship between work engagement and employee creativity is also examined.

The authors report the results of a survey completed by 372 respondents employed in the United Arab Emirates. Structural equation modelling was applied to test the hypothesised relationships.

The main findings are that extrinsic rewards influence employee creativity through POS and work engagement. Moreover, the effect of work engagement on employee creativity is moderated by intrinsic motivation. This model effect is stronger for employees with high intrinsic motivation.

Convenience sampling was used, which limits its generalisability. Also, the data were collected through a cross-sectional survey at one point in time.

Managers should consider provision of extrinsic rewards and support to increase employee motivation and engagement in creative work.

This study contributes to the limited amount of available literature on creativity and rewards adding to our knowledge about the influence of extrinsic rewards on creativity considered in the presence of intrinsic motivation. Theoretical and practical recommendations are discussed.

Social media usage has been documented to affect the psychological well-being of its users. This study aims to examine how social media overload influences cognitive fatigue among individuals in Malaysia.

This study employed a comprehensive research framework based on the stressor-strain-outcome (SSO) model to examine how perceived overload affects social media cognitive fatigue through emotional exhaustion and anxiety. Survey data were gathered from 451 social media users in Malaysia, and data analysis was performed using PLS-SEM.

The findings revealed that information overload, communication overload and interruption overload are antecedents of emotional exhaustion. Communication overload, interruption overload and cognitive overload were identified as antecedents of anxiety, while emotional exhaustion and anxiety were confirmed as predictors of social media cognitive fatigue. However, pathway analysis indicated no relationship between emotional exhaustion and anxiety.

Our study contributes to the literature on media technology and media psychology by examining the psychological mechanisms (emotional exhaustion and anxiety). The findings offer implications for service providers, practitioners and social media users, as they facilitate measures and strategies to mitigate the adverse effects of social media while elevating psychological well-being.