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With recent advances in artificial intelligence, the hospitality industry has introduced the concept of unmanned smart hotels staffed by service robots instead of human employees. Research is needed to understand consumers’ receptivity to such an innovation. This paper examines factors associated with consumers’ potential resistance to using automated service hotels via two sequential studies. Given that younger generations of consumers are typically early adopters of advanced technology and innovative services, our sampling approach focused on this consumer group.

Two studies were conducted. Study 1 proposed and empirically tested a theoretical model. Results revealed that attitude, subjective norms and perceived behavioral control each positively influenced individuals’ intentions to use unmanned smart hotels. In Study 2, we further investigated aspects informing perceived security, a key variable in the use of unmanned smart hotels.

Findings showed how people’s beliefs about unmanned smart hotels and security control assurances led to perceived security. These perceptions were shaped by perceived physical risks, privacy concerns, website design and hotel reputation. Overall, this research provides theoretical and practical implications for various stakeholders associated with unmanned smart hotels.

Findings of this study suggested that managers of unmanned smart hotels should design user-friendly, secure processes and offer comprehensive support resources to enhance customer experience and usage.

The findings provide a holistic understanding of consumers’ receptivity to unmanned smart hotels.

The purpose of this study is to examine whether the use of videoconferencing for communication between the audit committee (AC) and auditors affects the quality of client firms’ audits.

This paper analyzes the mandatory disclosure information on AC–auditors communication using 1,065 Korean listed firm-years for the fiscal years 2020 and 2021. The details of AC–auditor communication (i.e. the extent of firms’ use of videoconferencing) are manually collected from audit reports.

This study finds that videoconferencing has a negative impact on audit quality, suggesting that it is not an effective communication medium between AC and auditors. The results are robust to alternative research designs (e.g. entropy-balanced sample, propensity score matching analysis and change analysis) that address endogeneity concerns. This study also finds that while the negative effect of videoconferencing is mitigated by holding more frequent AC meetings, neither AC independence nor expertise mitigates this effect.

This paper suggests that videoconferencing may affect audit quality by hurting the discussion between the AC and auditors.

The findings that videoconferencing impairs the effectiveness of ACs and thus lowers audit quality have practical implications as the COVID-19 pandemic has significantly changed how AC members and auditors interact. This study offers timely and valuable insights into the potential implications of these pandemic-induced changes on audit environments.

This study provides large-sample empirical evidence that directly examines the effect of videoconferencing on audit quality, enhancing the understanding of the communication dynamics between the AC and auditors. This study also contributes to the literature on the role of ACs in emerging markets by highlighting the information processing role of the AC.

To provide a holistic assessment of tourists’ staycation intentions, this study aims to investigate the role of secondary-stakeholder corporate social responsibility (CSR) on local engagement. Based on construal-level theory and stimulus-organism-response model, this study unpacks how and when secondary-stakeholder CSR influences staycation intention.

Data were gathered from 312 Chinese tourists with prior staycation experiences. Data were subsequently analyzed using structural equation modeling.

This study illuminates that secondary-stakeholder CSR positively influences staycation intention directly and indirectly through psychological belonging and safety. Noteworthily, immersive experience strengthens the influence of psychological belonging on staycation intention while its effect on the relationship between psychological safety and staycation intention is negligible.

All variables in this study were collected via self-report measures provided by hotel customers with staycation experiences. Although both statistical and procedural remedies are used, it would be more useful if future studies could gather time-lagged and/or multiple sources of data.

This study augments the domain of staycation research by examining CSR marketing through a stakeholder perspective. This nuanced analysis elucidates the intertwined dynamics among secondary-stakeholder CSR, psychological sense of belonging and safety, and immersive experiences that delineate the landscape of staycation markets, casting light on their epoch-defining implications for hotels’ developmental trajectories.

This study investigates how corporations navigate the increasingly prominent field of environmental, social and governance (ESG) through the lens of resource dependence theory (RDT). It aims to elucidate the strategic responses of companies to media-driven public sentiment on ESG, examining the alignment of their operations and competitive strategies – specifically differentiation and cost leadership – to the external resource of media ESG sentiment.

Employing Python software, this research extracted over two million ESG-related news articles from Baidu News. Using machine learning and text analysis, the study assesses the media ESG sentiment and its correlation with the competitive strategies of China’s A-share listed companies over a period from 2007 to 2022. The approach leverages RDT to understand how firms adjust their strategies in response to media-driven public sentiment on ESG.

The findings indicate that positive media ESG sentiment acts as a crucial external resource, significantly influencing firms’ strategic alignment toward minimizing ESG public sentiment risks and enhancing competitive positioning, especially in the social (S) and governance (G) domains. This alignment is evident in firms’ adoption of differentiation and cost leadership strategies, affirming the study’s theoretical prediction within the RDT framework.

This paper provides a novel contribution by integrating RDT with the analysis of media-driven ESG sentiment to explore corporate strategic adjustments. It offers empirical evidence on the theory’s applicability in contemporary strategic corporate management, particularly in the context of ESG challenges. The research deepens the understanding of the interplay between media ESG sentiment and corporate strategy, highlighting the strategic importance of positive media sentiment in the ESG landscape.

The metaverse offers great potential for creating a new educational environment with unique experiences. Currently, it has been integrated into many stages of education, including classroom study aids, clinical skill interaction and image training simulators, thanks to a new generation of Internet applications. This paper aims to provide a comprehensive systematic review using bibliometric analysis on the metaverse in health education and analyze the trends and patterns of research output within the field.

The paper conducts bibliometric analysis and follows the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines to ensure a rigorous and transparent review process. Specifically, this article identifies research questions, develops a data-collection strategy and establishes a screening approach that includes determining relevant keywords and applying inclusion and exclusion criteria.

A bibliometric analysis is conducted comprising 231 studies from 145 scientific journals to assess the trends, patterns and collaboration networks in research on the use of metaverse technology in health education. This paper provides insights into the research themes, publication trends and countries leading in this field, which can guide future research in this field.

The use of metaverse technology in health education has gained momentum in recent years. Despite this interest, comprehensive studies to review and analyze the existing literature on this topic systematically are lacking. In response, this paper provides a systematic review that explores the potential role of the metaverse in health education. By considering the current research, key trends, research hotspots and opportunities for future investigations are identified. The findings not only shed light on the current state of research but also offer guidance for advancing this exciting field.