Search results

This study investigates the user’s perspective regarding opportunities, challenges and implications related to artificial intelligence technologies such as ChatGPT in several contexts, such as education and healthcare. In detail, the aim was to understand user’ perceptions of the relationship between ChatGPT and sustainability and their views about how companies can contribute to achieving well-being.

To reach the research aim, the study adopts an explorative inductive design, carried out through a qualitative approach and grounded in 34 in-depth consumer interviews.

The interviewees perceive ChatGPT as a helpful tool that simplifies activities and reduces time and human errors. However, risks associated with using this tool have been identified, such as the reliability of the information provided, the need for more privacy for the requested personal data and the lack of empathy and human interaction. AI tools can support businesses and governments in creating and promoting sustainable strategies and reducing waste. Furthermore, the study shows how these tools can improve the community's well-being by disseminating knowledge and information, supporting workers and generating less stress.

The paper describes the users' perspective on the opportunities of ChatGPT in promoting sustainable development and well-being, providing suggestions for future research.

The study investigated which variables and family dynamics influence the entrepreneurship and succession process in the Italian ice cream sector. In light of the consequences of Covid-19, the research has identified the elements on which female leadership is based.

Data were collected using the qualitative approach by conducting semi-structured interviews at a homemade ice cream production organization.

Findings highlight that to pursue business longevity, one must maintain one’s family identity and values and, therefore, offer quality products. However, the company must know how to innovate to remain competitive and optimize its processes. All this is possible by creating a dialogue and transferring knowledge within the family business to strengthen and prepare future successors. The analysis of the family structure highlights how cultural family identity has privileged gender identity as a factor that has guided the development process since the first generation, in this case, allowing for expansion in terms of size and family. In addition, the results of the analysis highlighted two distinct scenarios within the same case study: the first emphasises the limits of the lack of management of a succession process; the second shows the openness of the organization to the introduction of innovations, expansion strategies and the entry of new partners outside the family.

This study contributes to the knowledge and understanding of how, in light of the pandemic, the resilience of these family businesses contributes to redesigning their internal governance system in favour of the second generation and effectively accelerating the succession process.