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This paper aims to examine the extent to which the presence of women in governance and top management positions is likely to affect corporate environmental, social and governance (ESG) performance. This study also examines the interaction effect between female leadership and cultural leadership in the boardroom.

The empirical quantitative paper covers a sample of French-listed non-financial companies from 2018 to 2022 (925 firm-year observations). France is the European Union pioneer of non-financial reporting and gender equality policies. A fixed-effect panel regression analysis was estimated to unveil the links between the presence of women in governance and top management positions and ESG performance.

Results show that appointing more women on the board of directors and executive team is conducive to higher ESG performance. Nevertheless, the interaction effect between female and cultural leadership does not impact ESG performance.

This study contributes to the accounting and corporate governance literature on gender diversity and ESG performance by investigating female leadership in both directorship and top executive roles.

Service organizations operate in an increasingly complex and uncertain context that makes decision-making challenging. Despite well-recognized changes in the operational context of government as service organization, service literature has given surprisingly limited attention to what these changes imply for organizational decision-making. This study aims to face with the lack of fit of decision-making theorizing with the reality, within which most service practitioners operate, in order to foster the relevance of decision-making in service research and properly approach the false assumptions and misguided instructions for action.

To rectify the situation, the purpose of this paper is to advance a more holistic understanding of decision-making in government as service organization. The authors do so by reviewing the sparse, though insightful, prior literature on decision-making in service research and identifying four foundational assumptions of decision-making in the service context, that radically differ from the traditional assumptions of decision-making within the wider management literature.

The authors contribute to service research by further advancing the emerging dynamic understanding of decision-making by developing eight systems thinking-informed research propositions and a connected research agenda. In doing so, the paper offers the essential ground work that can revitalize the field of service management and equip it for facing the challenges that government as service organization is encountering in the 21st century.

The formulated eight research propositions demonstrate that decision-making in a government as service organization occurs within complex adaptive systems composed of multiple subsystems and is characterized by a high degree of unpredictability. It is a process influenced by multiple actors part of the system and subsystems, through multiple feedback loops, where the implications of prior decisions inform the future decisions.