María Victoria Soulé, Antigoni Parmaxi and Anna Nicolaou
This paper explores current teaching and learning practices, benefits and challenges in the implementation of Internationalization at Home (IaH) in higher education.
Abstract
Purpose
This paper explores current teaching and learning practices, benefits and challenges in the implementation of Internationalization at Home (IaH) in higher education.
Design/methodology/approach
The study follows a systematic review (SR) protocol in accordance with the PRISMA Statement, covering published research from 2018 to 2022. Through this process, we identified 58 peer-reviewed manuscripts meeting our inclusion criteria. We examined disciplines, locations of IaH, objectives pursued, modality of the IaH implementation, activities and resources used. Benefits and challenges were also analysed.
Findings
The SR reveals a growing adoption of IaH, employing various technologies and interdisciplinary methods to foster cross-cultural competence. It emphasizes diverse teaching activities and resources, aligning with digitalization trends. While IaH brings benefits like improved intercultural sensitivity, collaboration and skills development, it also faces challenges in language, technical, personal, pedagogical and organizational aspects, highlighting its complexity.
Research limitations/implications
Our search focused on research from 2018 to 2022, potentially missing earlier trends, and excluded grey literature due to quality concerns. The SR emphasizes online collaborative efforts in IaH, signalling a shift to digital internationalization. Institutions should invest in supporting such practices aided by strategic university alliances. A critical approach to “Global-North” collaborations is urged, promoting geographically inclusive IaH initiatives.
Originality/value
This study responds to the call for critical analysis on concrete examples of IaH. Through a systematic review, it explores recent teaching and learning practices, with a particular focus on the latest technological advancements. The study specifies learning objectives and identifies relevant tools for implementing IaH initiatives.
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Miguel Wilson, Sayoni Ghosh and Kendra Jason
Studies and programming on belonging in higher education tend to focus on college students’ sense of belonging, but the experiences of faculty and staff are equally important…
Abstract
Purpose
Studies and programming on belonging in higher education tend to focus on college students’ sense of belonging, but the experiences of faculty and staff are equally important. Minoritized faculty and staff disproportionately report lower levels of sense of belonging and experience greater turnover outcomes. A sense of belonging among faculty and staff lessens their intention to quit, facilitates research collaboration and increases organizational commitment.
Design/methodology/approach
In this scoping review, we analyzed 24 articles yielded from three databases (Academic Search Complete, JSTOR and Web of Science) that synthesize extant literature on faculty and staff’s sense of belonging.
Findings
We found that a sense of belonging for faculty and staff (1) is often examined without being consistently defined; (2) can be hindered by the stigmatization of minoritized identities (e.g. race, gender and class), exclusive organizational policies and the academy’s socio-political structure remain barriers to a sense of belonging and (3) can be fostered through social support, celebrating professional legitimacy and valuing diversity.
Originality/value
This study details the educational landscape of sense of belonging for faculty, and call for more attention to sense of belonging for staff, so that higher education institutions can utilize organizational policies and interventions to help foster a sense of belonging, which can lead to an increase in productivity, retention and job satisfaction.
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This manuscript addresses the emerging tension between healthcare providers and regulatory authorities as the delivery of healthcare transitions from Volume-based Healthcare to…
Abstract
Purpose
This manuscript addresses the emerging tension between healthcare providers and regulatory authorities as the delivery of healthcare transitions from Volume-based Healthcare to Value-based Healthcare (VBH). In Volume-based healthcare, the more patients a doctor sees, the more money she makes. The more expensive drugs and treatments the doctor provides, the more money she makes. In VBH, keeping patients healthy with a focus on patient outcomes offers the potential to deliver improved healthcare outcomes along with cost reduction. In Volume-based Healthcare, there is an incentive to induce referrals and offer remuneration seeking referrals subjecting healthcare providers to Fraud and Abuse and Antikickback regulations. In VBH, there is no incentive to do more to achieve more income. The problem is: where do you draw the line between helping providers and patients by offering services and goods that achieve quality and cost reduction without running afoul of the law. This emerging tension is exacerbated by the emergence of social determinants of healthcare (SDOH) that have more to do with the quality of one’s healthcare than direct clinical care, medicines and medical devices.
Design/methodology/approach
This manuscript is based entirely on a narrative review and secondary research. No primary research has been conducted.
Findings
VBH offers the potential to achieve The Triple Aim: improve patient healthcare outcomes; enhance patient access to healthcare and satisfaction; and reduce costs. SDOH such as poverty, food deserts, crime, education, homelessness, transportation and more have more of an impact on the quality of one’s healthcare than direct clinical healthcare. Healthcare marketers can move beyond just selling goods and services to offering value that addresses the SDOH that stand in the way of achieving good health.
Research limitations/implications
This emerging approach to healthcare delivery is relatively new. Government has set the theme for this transformation by announcing a “regulatory sprint toward value-based healthcare”. The regulatory authorities like the Department of Justice, The Office of Inspector General (OIG) and State Attorneys General recognize that Fraud and Abuse and Antikickback can be obstacles to providing VBH. This new approach to healthcare delivery formally launched in January 2021 so there is little research on strategy and marketing guidance.
Practical implications
The varied healthcare providers such as hospitals, doctors, nurses, pharmacists and contractual healthcare networks such as Accountable Care Organizations and Clinically Integrated Networks are just beginning to move forward on this new paradigm.
Social implications
Social implications are huge. SDOH provide a real-world context in attempting to achieve improved healthcare. Take the example of an older patient with Type 2 diabetes along with a number of additional comorbidities such as obesity, depression, and more. The patient needs insulin for her diabetes, but she is homeless and lives under a bridge. What good is the best doctor, best hospital, best medicines if the patient is homeless.
Originality/value
The research on this healthcare delivery transition is just beginning to emerge.
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Tamara Masters, Michael Swenson and Gary K. Rhoads Rhoads
Personnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions…
Abstract
Purpose
Personnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions. This research examines retailing versus non-retailing marketing positions to uncover factors that can increase job satisfaction in retail: work environment factors, job characteristics and psychological factors. These factors allow for a holistic view of today’s competitive market that addresses human motivation theory and reveals important insights for attracting and retaining retail talent who can provide compelling, positive experiences for customers.
Design/methodology/approach
Survey research provided the means to collect data and compare retailing versus non-retailing marketing positions. A paid online panel of 2,334 marketing and retail professionals yielded 659 completed surveys. To capture workplace experience of retailers and other marketing professionals, the study measured work environment factors (compensation, customers, recognition received, supervisor support and co-workers), job characteristics (performance feedback, power and control, work variety, autonomy and altruistic opportunity) and psychological factors (job stress, work overload, role conflict and job burnout).
Findings
The findings suggest that job characteristics, psychological outcomes, organizational factors, family support and altruistic opportunity affect retail employee satisfaction. These findings offer actionable responses for retailers in their quest to attract and retain retail employees in today’s competitive job market and, in turn, enrich the customer experience journey.
Research limitations/implications
Competition for the best marketing people to work in retail and avoiding negative interactions between retail employees and customers can be expected to increase brand competitiveness. This research was based on survey responses of individuals in marketing positions suggesting individuals that care about their marketing careers. This research has implications for marketing leadership with regard to critical issues of today’s retail personnel. There is an opportunity to make a difference. Without highly satisfied employees, retail will continue to face challenges in finding and keeping individuals who enhance the customer journey and promote desirable brand experiences. Research consistently shows that when job characteristics, satisfiers and stress are negative aspects of the job, people shift to other jobs that provide more personal career fulfillment (Leider et al., 2016; Stamolampros et al., 2019). Even carefully executed digital marketing, strategic data analytics, aesthetics and promotions cannot drive customers to become raving fans of a retail brand without satisfied employees. Retail personnel are critical as they represent the brand and have a significant impact on the customer experience. With limited resources available to retail management, a priority could be in recruiting and training managers to attract and retain the best retail workers and improve the customer experience. Creating positive customer connections is critical in retail.
Practical implications
Practically, this research provides insight into specific areas that need strategic management action to make retail more appealing.
Originality/value
The study provides an overview and comparison of the key aspects of job satisfaction in retail marketing positions compared with non-retail marketing positions.
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Hirou Karimi and Guita Farivarsadri
This paper aims to examine the barriers to adopting collaboration in architectural design studios from the instructors' perspectives and explore strategies to overcome barriers.
Abstract
Purpose
This paper aims to examine the barriers to adopting collaboration in architectural design studios from the instructors' perspectives and explore strategies to overcome barriers.
Design/methodology/approach
Semi-structured interviews were conducted with 14 coordinators in architecture and interior architecture design studios to gather insights into their experiences and perspectives on collaboration. Thematic analysis was employed to identify key themes and patterns in the data.
Findings
The study reveals that collaboration is highly valued by instructors for its potential to enhance creativity, problem-solving abilities, and preparation skills among students. However, the study identified several barriers, such as student conflicts, coordination challenges, cultural differences, and technological constraints.
Practical implications
The instructors recommended specific strategies to promote collaboration in architectural design studios. These strategies include involving students in collaborative projects, providing training in collaboration skills, striking a balance between online and in-person activities, and developing supportive policies and skills. Implementing these strategies can help design programmemes that prepare students for professional success and future careers.
Originality/value
This study sheds light on the importance of integrating collaboration skills in architectural education. By exploring barriers and suggesting strategies, it provides valuable insights for educators and encourages further research into the implementation of these strategies. Design programmes can benefit from adopting a multifaceted approach to foster collaboration among students, thereby enhancing their learning experience and future prospects.