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Following an experiential marketing approach, this study addresses whether customer destination-based experiences (CDBE) affect tourists’ loyalty and emotions and if positive and negative emotions mediate this relationship. Hence, this study aims to verify the role positive and negative emotions play in the link between CDBE and tourists’ loyalty in a safe and joyful tourism destination in Europe.

A conceptual model was tested using data collected from tourists visiting the Algarve region, a mature seaside tourism destination in southern Portugal. The relationships implicit in the model were tested through the partial least squares structural equation modelling method.

The findings highlight that positive and negative tourist’s emotional responses mediate the relationship between CDBE and loyalty. Moreover, tourists’ experience and loyalty are influenced by their positive and negative emotions. Practical and theoretical implications are discussed.

Leveraged on extant research gaps, this study contributes to deepening the existing tourism literature by discussing whether CDBE affect tourists’ loyalty and emotions and whether these positive and negative emotions mediate that relationship in the context of a highly appraised touristic destination in Europe.

Productivity is often cited as a key barrier to the adoption of metal laser-based powder bed fusion (ML-PBF) technology for mass production. Newer generations of this technology work to overcome this by introducing more lasers or dramatically different processing techniques. Current generation ML-PBF machines are typically not capable of taking on additional hardware to maximise productivity due to inherent design limitations. Thus, any increases to be found in this generation of machines need to be implemented through design or adjusting how the machine currently processes the material. The purpose of this paper is to identify the most beneficial existing methodologies for the optimisation of productivity in existing ML-PBF equipment so that current users have a framework upon which they can improve their processes.

The review method used here is the preferred reporting items for systematic review and meta-analysis (PRISMA). This is complemented by using an artificial intelligence-assisted literature review tool known as Elicit. Scopus, WEEE, Web of Science and Semantic Scholar databases were searched for articles using specific keywords and Boolean operators.

The PRIMSA and Elicit processes resulted in 51 papers that met the criteria. Of these, 24 indicated that by using a design of experiment approach, processing parameters could be created that would increase productivity. The other themes identified include scan strategy (11), surface alteration (11), changing of layer heights (17), artificial neural networks (3) and altering of the material (5). Due to the nature of the studies, quantifying the effect of these themes on productivity was not always possible. However, studies citing altering layer heights and processing parameters indicated the greatest quantifiable increase in productivity with values between 10% and 252% cited. The literature, though not always explicit, depicts several avenues for the improvement of productivity for current-generation ML-PBF machines.

This systematic literature review provides trends and themes that aim to influence and support future research directions for maximising the productivity of the ML-PBF machines.

The issues raised in this chapter are primarily those of obfuscation regarding social and economic inequality in the UK. The chapter is about the way discourse in various forms serves to disguise and justify the huge inequalities in this society; legitimising and ‘naturalising’ them, or in Arendt's words ‘lying’ about them so that they are seen as ‘natural and self-evident’ (Alvesson & Deetz, 2006, p. 261). Issues looked at are the institutional arrangements by which government ministers give or withhold resources to and from certain categories of its citizens. This includes the UK Treasury in relation to which economic groups the Chancellor of the Exchequer decides how much to tax or not to tax. In particular what are examined are the discourses justifying these measures and establishing certain ‘truths’ about how things are economically and socially; which categories are entitled to or deserving of certain kinds of resources and which are not – argued here as constituting obfuscations of the ‘actual’ situation. Obfuscation has been defined as the action of making something obscure, unclear, or unintelligible. This, arguably, is not far removed, from the action of being deliberately untruthful or lying. The question then arises as to how close these discourses come to lying and how serious the inequalities are.

The purpose of this study is to conduct a comprehensive and precise investigation into the influence of office environments on employee performance. Office workers spend a considerable amount of time inside a building, and the office environment in which they work has a profound impact on their overall well-being and directly affects their effectiveness and productivity. Yet, the previous studies opted out the importance of hygiene factors like office environment and there is a need to uncover hidden causes and shed light on office environment areas that can be improved.

This research adopts a descriptive research design using a quantitative research method to study the relationships between office environment facilitations and employee performance. The technique of survey questionnaires was employed, and a total of 829 samples were analyzed. Measurement model, structural model and hypothesis testing using PLS-SEM software version 4.1.0.0 were briefly explained.

The study investigated the direct and indirect effects of the office environment on employee communication, interactions, productivity and performance. The findings revealed significant outcomes, indicating that the office environment does indeed have an impact on these employee-based factors. Both communication and interactions, as well as employee productivity as an indirect effect, were found to significantly mediate the connection between the office environment and employee performance.

Insufficient data and analysis exist regarding the factors influencing the effect of employee performance on business. The constraints of time, cost and scope impede comprehensive surveys and thorough analysis. Regrettably, only four specific aspects of the office environment were examined in relation to employee performance, neglecting other significant factors. By acknowledging the potential problems highlighted in this study concerning different office concepts, organizations can endeavor to establish a more conducive working environment. It is imperative to acknowledge that the absence of a well-structured office environment that meets employees’ expectations may lead to unfavorable consequences.

To the best of the authors knowledge, this is the first study of office environment facilitations related to employee behavioral attitude and employee performance in Yangon, Myanmar and this study will help discover new insights of the importance of employee performance in least developing countries.

The development of organizational collectives is a lever for innovation to meet the major challenges of technological, social and environmental change. The aim of this research is to characterize the process by which organizational collectives.

This is a case study of six private healthcare establishments mobilized around an organizational project. A seven-month research-intervention was carried out with six healthcare establishments mobilized around an organizational human resources (HR) project. The transformative aim was to encourage the emergence of an organizational collective by playing a functionalist role in the project methodology while also reflecting on the organizational practices observed. Using an abductive and constructivist approach, the study material revolved around the mental representations of the practitioners involved in this collective, gathered through semi-structured interviews, participant observations and documentary research.

This research characterizes a process of emergence of a collective of organizations that includes an activation phase consisting of triggering factors contributing to the construction of shared mental representations and a phase of specific structuring of the collective action of the organization collective in the making. These two phases lay the foundations for the organizational collective responsible for managing not only the initial project but also other projects and operations, thus ensuring its longevity.

It is based on a single exploratory case study with a limited sample of members of an organizational collective. In addition, it is specific to the healthcare sector, the HR field and the hierarchical level of the members we worked with. With a view to verifying, consolidating and generalizing knowledge, it would be pertinent to test these results in other empirical contexts.

The direct managerial interest of our study will therefore lie in the recommendations addressed to players wishing to become involved in a collective of organizations. The organizational collective is founded on a durability that goes beyond the temporary framework of the project. It would be interesting to know how to contribute to the durability of this collective from the outset, in particular through the “routinization” of organizational practices generated within the framework of this regulation by management systems. This collective of organizations also generates a value system which, if we refer to the results of our research, goes beyond the objectives of solving the project’s problem. It would also be timely to pursue research into the value creation of a collective of organizations.

For a number of years, healthcare policies have been encouraging the development of collective organizations through greater coordination, supply chains, care networks, etc. (Valette, 2019). Nonetheless, we have to acknowledge the scarcity of management science research on the subject in this sector, despite the fact that public policy incentives to reorganize the healthcare system are constantly highlighting them. In concrete terms, since the 2016 Modernization Act, numerous organizational collectives in response to major public health challenges have been deployed, such as professional communities in healthcare territories, “Art 51” pathways, etc. (Observatoire National de la Qualité de vie au travail, 2021).

Despite extensive research into the characteristics and modes of operation of organizational collectives, little is known about their emergence process (Viollet and Dreveton, 2023). Moreover, there is little management science research on organizational collectives in the healthcare sector, even though public policy incentives are constantly encouraging them. Our aim is to fill this gap by answering the question: How does an organizational collective emerge?

The purpose of this study is to explore the consequences of brand grief resulting from the loss of strong consumer-brand relationships (CBR) and devise a typology of grieving consumers. The paper specifically attempts to understand the effect of brand grief stemming from the termination of CBR due to brand death and brand transgression in the context of product and human brand.

Considering the exploratory nature of this study, qualitative research methodology employing in-depth interviews from consumers of global products and human brands is employed. To derive further insights, the artifacts shared by the consumers were also analyzed.

The research identifies several notable consequences of brand grief, encompassing switching, avoidance, hoarding and diminution of trust. Furthermore, a typology is developed to better understand the diverse reactions to brand grief. This model categorizes grieving consumers into four distinct groups – switchers, evaders, amassers and skeptics – across the three stages of grief: onset, experience and acceptance. These findings are consistent across both product and human brands.

Grounded in theories of possessions, loss and recovery and symbolic interactionism across the salient stages from onset to the experiences and eventual acceptance of brand grief, this research delves into the under-examined consequences of brand grief within the marketing literature. Further, the proposed typologies illuminate the scantly understood behaviors of grieving consumers as they navigate the grieving process following CBR loss due to brand death and transgression.

This paper aims to understand if buy-now-pay-later (BNPL) services, a digital type of credit that targets young consumers, acts as a protective or a risk factor for food insecurity among young consumers in Australia.

The study uses survey data from a representative sample of young consumers aged 18–24 from all internal states and territories in Australia. Propensity score matching is used to test two hypotheses: BNPL drives young consumers to food insecurity, and food insecurity leads young consumers to use BNPL.

There is evidence that BNPL use is driving young Australian consumers to experience food insecurity, but there is no evidence of food insecurity driving the use of BNPL services.

The evidence of BNPL driving young consumers to experience food insecurity calls for the adoption of practices and stronger regulation to ensure that young users from being overindebted.

Although the link with more traditional forms of credit (such as personal loans) and consumer wellbeing has been explored more broadly, this project is the first attempt to have causal evidence of the link between BNPL and food insecurity in a high-income country, to the best of the authors’ knowledge. This evidence helps to fill the gap about the protective or risky nature of this type of digital financial product, as experienced by young Australians.

Unlike well-documented market or behavioral uncertainty, patent uncertainty has been significantly under-explored in the field of international entrepreneurship. Drawing on an institution-based view of strategy, this study investigated Netac, a Chinese knowledge-based international new venture (KINV), which was facing uncertainty over patents in China and the US. The aim was to address two questions: (1) how does patent uncertainty emerge in the context of KINVs? And (2) how can KINVs navigate patent hazards by interacting with national patent institutions?

A longitudinal single-case study approach was adopted as the most appropriate method for exploring novel business phenomena and dynamic processes.

Results suggested that a KINV can adopt strategies to build a unique identity and so better conform to the expectations of institutions that ultimately decide on patent validity. Strategies may involve building institutional awareness, amplifying mass media effects, and strategically managing the intellectual property and socio-emotional tensions between China and the US.

This study introduced the notion of patent uncertainty into research around international new ventures, highlighting how this type of uncertainty in the advanced technology sector can affect the end-product and patent licensing opportunities of KINVs. It also explored the institution-based view of company strategy in the internationalization process by emphasizing interactive institutional mechanisms, and the role of an organization’s identity when interacting with institutions. The study enriches the literature on institutional theory and organizational identity, and also suggests solutions for firms dealing with efforts by competitors to invalidate patents.