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Sustainability practices and reporting have consistently evolved over the years with trends towards more holistic approaches with respect to environmental, social and corporate governance (ESG). In the real estate sector over the last decade, GRESB (formerly known as Global Real Estate Sustainability Benchmark) has become the leading global ESG benchmarking tool for real asset investments. However, it has attracted limited research, and this underpins this works’ motivation for the exploration of the perspectives of real estate stakeholders relating to the uptake and use of GRESB.

The approach used in this study is qualitative in nature, adopting a phenomenological research design to capture the essence of the lived experiences of purposely sampled participants. This is done through an interpretative phenomenological analysis of semi-structured interviews.

Legislation, regulation and risk management are the main motivations for engaging with ESG-related issues. The main benefit of GRESB is benchmarking, while the main weaknesses lie in the data collection and the undeveloped social component. Within data, the major challenges are observed for the transparency of performance data and overreliance on policies instead of performance. GRESB would benefit from the inclusion of (1) more detailed sustainability benchmarks relating to social and governance components, and (2) social value metrics in their overall assessment.

Policymakers need to develop or support globally recognised reporting standards to increase the quality, accuracy and comparability of ESG information.

This is the first study on ESG reporting using a phenomenological research design.

This study seeks to assess how a humane leadership style affects customer service orientation among casual employees of financial service institutions in Ghana. Using job satisfaction as a moderator, this study predicts that a humane leadership style influences casual employees’ customer service orientation.

Survey data were obtained from 328 frontline casual employees of financial service firms. The structural equation modelling technique of partial least squares was used to test the hypothesised relationships.

The study found that a humane leadership style positively and significantly drives customer service behaviour. Job satisfaction also had a positive effect on customer service orientation among casual employees.

The study appears to be the first of its kind to explore the moderating role of job satisfaction in the connection between humane leadership and customer service orientation from the perspective of casual employees. The study highlights insightful practical implications for corporate managers, HR practitioners and marketing academics.

The recruitment and promotion of teaching academics in the UK is constrained by a complex array of career progression barriers. These barriers have led to an increasing trend of horizontal career (lack of) progression. The purpose of this paper is to reveal and discuss linearity and horizontality constrictions, challenges and issues impacting on potential careers in tourism academia.

This study uses a leading UK national academic recruitment website to gather data and insights from across 137 posted jobs related to tourism between 2020 and 2022.

The main findings of this work note the constrictions of the UK academic job market and the consequences it poses for academics within tourism and beyond. It is proposed that future research to further understand the realities faced by academics is needed to prompt action for change to create more enriching career development.

The contribution of this study centres around sense making a phenomenon that exists but is not often talked about within academia (whether in tourism or beyond). For academics and managers, this paper presents an opportunity to reflect more holistically on careers with a view to instigating valuable change moving forward (for oneself or others). There is also a dearth of studies relating to career progression of tourism higher education educators.

Acts of recognition are recommended by management literature to mitigate workplace indignities. This article critically examines common acts of recognition and highlights the specific implications these have on Latinx farmworkers in the United States, an understudied population in the management literature.

Due to the vulnerability of Latinx farmworkers, the study employed a culturally relevant method called plática to facilitate intimate conversations with 12 farmworkers. In addition to interviews, the researcher engaged in participant observation by joining farmworkers in protests and working alongside them in the fields. Data analysis followed an interpretivist approach, coding interview transcripts to identify emerging themes.

The results of this qualitative study provide researchers and practitioners with insight into the difficulties managers face in addressing workplace dignity. Critically, this research sheds light on the specific issues the Latinx farmworkers face in the US and the practical dangers of implementing acts of recognition to remediate workplace indignities.

This article is the first to examine remediated dignity in the context of US agricultural fields with Latinx farmworkers.

This paper aims to explore the role of the researcher’s emotions in ethnographic practice in accounting research. This paper focuses on shame as an emotion that lingers on, despite the efforts to work through those emotions.

The authors conducted a collective autoethnography to make sense of the fieldwork and after-fieldwork emotions and their consequences. This autoethnography began with the three authors discovering their shared feeling of shame.

Building on Hochschild’s theory (1979, 1983) on emotional labor, the authors demonstrate how shame emerged as a central and lingering emotion of the ethnographies beyond an emotional labor process. The authors show how a double shame appeared toward the field participants and the academic accounting community, affecting the writing and the work.

The authors demonstrate that the perception of the research community’s rules of feelings gives rise to emotions that ultimately change the work. The authors show how collective autoethnography can help accounting research to acknowledge and give room to emotions.

Many construction projects exhibit poor performance in terms of fulfilling predetermined schedules and financial objectives. Project control systems (PCSs) have been used to enhance construction project performance; however, a comprehensive framework regarding the key determinants of PCS effectiveness is lacking.

Herein, the determinants for effective PCSs that can improve construction project performance were comprehensively identified by evaluating existing studies. A systematic strategy following the preferred reporting items for systematic reviews and meta-analyses protocol was employed to search for and select relevant studies, followed by a qualitative synthesis.

The significance of incorporating and managing many factors associated with PCS for effective project delivery was elucidated. The study synthesized 12 key determinants and 29 sub-determinants of PCS effectiveness in project delivery and grouped them into organizational, human, technological and operational categories. Out of the four categories examined, operational aspects received the most references, underscoring their critical role in PCS effectiveness, while human-related dimensions received the least amount of attention in the reviewed research, accounting for 4%. This also revealed a significant gap in the research addressing the interactions between all PCS aspects.

Understanding of the variables influencing PCS effectiveness in construction project delivery was enhanced, and a framework for future PCS research in five dominant areas was created.

Addressing grand challenges requires an in-depth understanding of the social constructs, such as the gender discourse that shapes gender equality. Accounting, through annual reporting, contributes to constructing realities, thus impacting grand challenges. This paper explores how organizational reporting by a non-governmental organization (NGO) promotes particular ideologies about gender in a changing sociocultural context.

The paper uses a case study of an NGO that has long used annual reports to disseminate its perspectives on gender. Drawing on 1,251 pages of annual reports (in French, a gendered language), including 1,618 visuals, from 1995 to 2021, we use feminist and ideological perspectives to analyse the rhetorical strategies used.

The results show that the NGO’s annual reports include evolving perspectives on gender. In an earlier period, it emphasizes complementarity between men and women while assigning primary roles to men. More recently, while the organization continues to support traditional visions on gender representation, the reporting narratives and visuals strive towards greater inclusivity. The findings also suggest instances of ambiguity in how an organization can use narratives and visuals, prompting a discussion on the idea of rhetorical ambiguity in organizational reporting.

This study shows how organizational reporting longitudinally evolves regarding grand challenges, beyond financial and business matters. The paper identifies sites of gender ideology in both visuals and narratives of the reports.