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Article
Publication date: 19 January 2024

Teerapong Teangsompong, Pichaporn Yamapewan and Weerachon Sawangproh

This study aims to investigate the impact of service quality (SQ), perceived value (PV) and consumer satisfaction on Thai street food, with customer satisfaction (CS) as a…

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Abstract

Purpose

This study aims to investigate the impact of service quality (SQ), perceived value (PV) and consumer satisfaction on Thai street food, with customer satisfaction (CS) as a mediator for customer loyalty and repurchase intention (RI). It also explores how consumer trust (CT) in Thai street food safety moderates these relationships.

Design/methodology/approach

Structural equation modelling (SEM) was utilised to analyse the complex interrelationships between various constructs. Multi-group analyses were conducted to investigate the moderating effects of CT on the structural model, considering two distinct groups based on trust levels: low and high.

Findings

The findings revealed that SQ and PV significantly influenced CS and behavioural intention, while the perceived quality of Thai street food had no significant impact on post-COVID-19 consumer satisfaction. The study highlighted the critical role of CT in moderating the relationships between SQ, PV and CS, with distinct effects observed in groups with varying trust levels.

Social implications

The research emphasises the importance of enhancing SQ and delivering value to customers in the context of Thai street food, which can contribute to increased CS, RI and positive word-of-mouth. Furthermore, the study underscores the critical role of building CT in fostering enduring customer relationships and promoting consumer satisfaction and loyalty.

Originality/value

This research offers valuable insights into consumer behaviour and decision-making processes, particularly within the realm of Thai street food. It underscores the significance of understanding and nurturing CT, especially in the post-COVID-19 landscape, emphasising the need for effective business strategies and consumer engagement.

Details

International Journal of Sociology and Social Policy, vol. 44 no. 13/14
Type: Research Article
ISSN: 0144-333X

Keywords

Abstract

Details

The History of EIBA: A Tale of the Co-evolution between International Business Issues and a Scholarly Community
Type: Book
ISBN: 978-1-83608-665-9

Article
Publication date: 18 November 2024

Miranda Forsyth

This paper aims to synthesise the literature addressing opportunities for intervention and peacemaking in the Highlands of Papua New Guinea (PNG). It shows that peacebuilding in…

Abstract

Purpose

This paper aims to synthesise the literature addressing opportunities for intervention and peacemaking in the Highlands of Papua New Guinea (PNG). It shows that peacebuilding in PNG is actively practised in a variety of different forms and by a range of actors. It relies heavily on local champions and coalitions working together with “bits of the state” in inventive but, ultimately, highly vulnerable ways. It argues that the way forward is to better understand how the multiple resources in and beyond the state can be networked more effectively to engineer peace at many different levels, from the clan to the nation state.

Design/methodology/approach

The paper is based on a thorough review of the scholarly and grey literature concerning peacebuilding and conflict resolution in PNG over the past 30 years.

Findings

The key insight is that peacemaking and non-violence interventions in PNG need to be understood as requiring three different categories of treatment: quick, short interventions; ongoing, slow peacebuilding; and development of community wellness to preventatively stave off violence through increased community cohesion.

Originality/value

The paper is the basis of original research.

Details

Journal of Aggression, Conflict and Peace Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-6599

Keywords

Article
Publication date: 4 December 2024

Maria Korkou, Johana Evelyn Montalvan Castilla, Ari K.M. Tarigan and Barbara Maria Sageidet

This study aims to examine travel patterns and factors that explain children’s use of green space for outdoor learning. This knowledge will be valuable for urban planners and…

Abstract

Purpose

This study aims to examine travel patterns and factors that explain children’s use of green space for outdoor learning. This knowledge will be valuable for urban planners and policymakers to plan, design, develop and maintain green spaces that consider children’s interests.

Design/methodology/approach

The analysis consists of three steps. First, this paper performed a mapping analysis to explain the accessibility and services of green spaces in supporting children’s education. Second, using data from a survey distributed to school teachers, this paper explored factors affecting trip frequency, travel distance and walking when visiting green spaces. Third, this paper interviewed teachers and conducted observations and conversations with children to gain additional insights.

Findings

The quantitative analyses found that size, path network linkages, path length, use for nature observation, play features, path density, walking and biking may influence children’s preference for using green spaces. This study identified five factors (playing, socialising, exploring, biodiversity and accessibility) that drive children to visit green spaces.

Originality/value

There is limited knowledge of the links between green space and children’s travel patterns and factors explaining the use of green spaces. To the ebst of the authors’ knowledge, this study seems to be the first attempt to introduce a mix of methods containing mapping, qualitative and quantitative analyses to explain children’s use towards green spaces.

Details

Journal of Place Management and Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1753-8335

Keywords

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