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The purpose of this study is to explore the association between total quality management (TQM) and green manufacturing practices (GMP).

The study used a rigorous methodology to investigate the association between TQM and GMP in small and medium-sized enterprises (SMEs) located in Bengaluru, India. A questionnaire method was used in this research. Data were collected from 448 participants working in SMEs in Bengaluru. Exploratory factor analysis, confirmatory factor analysis and Cronbach’s alpha values are used to validate the instrument, and the structural equation modelling (SEM) is used to check the relationship between TQM and green manufacturing.

SEM confirmed a significant and positive association among TQM and GMP. The identified factors within TQM, including customer focus (CF), human resource management, information and analysis, leadership styles, process management and strategic planning (SP), highlighted the multifaceted nature of TQM practices influencing green manufacturing. Factors identified within GMP included green management, green process and green production. These factors represent key dimensions in the adoption of environmentally accountable manufacturing practices.

The findings suggest that assimilating environmental sustainability into quality management frameworks, particularly in areas such as leadership, SP and CF, can catalyze the adoption of GMP initiatives in SMEs.

This study’s originality lies in its association of TQM and GMP in SMEs located in Bengaluru, India. The comprehensive validation process, identification of specific TQM and GMP factors and practical implications contribute to the unique insights presented, making it a distinctive contribution to the field.

The purpose of this study is to offer a business process management (BPM) framework with information and insights on designing, implementing, using and assessing business processes for continuous improvement towards operational excellence.

An action research is carried out over two and a half years on the BPM evolution of a Brazilian entertainment organisation.

Research provides a novel procedural framework towards improving the understanding of how a complete lifecycle approach for BPM can be implemented for continuous improvement, embracing the critical success factors for each lifecycle phase to achieve operational excellence. Information technology and project management are critical success factors resulting in project barriers. Strategic alignment, top management support, collaborative environment, methods and methodology, and focus on users and culture are acknowledged as main enablers. Findings reinforce the importance of an organisation analysis phase to begin the BPM development and highlight the assessment and improvement phase to respond to organisational environment dynamism.

Practitioners can benefit from the lessons learnt and the proposed framework, which serves as a rigorous methodology to achieve operational excellence in their real-world settings.

This paper goes beyond the well-known design and analysis phases of BPM development, generally studied with an individual focus, offering a complete lifecycle approach for continuous improvement, analysing each phase, from the drawing board to its use and evaluation. It counts on an original longitudinal study rather than a single-time assessment study.

This paper aims to uncover the key enablers of an agile supply chain in the manufacturing sector amidst disruptions such as pandemics, trade wars and cross-border challenges. The study aims to assess the applicability of existing literature to manufacturing and identify additional industry-specific enablers contributing to the field of supply chain management.

The research methodology is comprehensively described, detailing the utilization of extent literature and semistructured interviews with mid- and top-level executives in a supply chain. The authors ensure the robustness of the data collection process and results interpretation.

The study identifies six essential dimensions of an agile supply chain: information availability, design robustness, external resource planning, quickness and speed, public policy influencing skills and cash flow management. The study provides valuable insights for industry professionals to develop agile supply chains capable of responding to disruptions in a rapidly changing world.

This study is limited by its focus on the manufacturing sector, and future research may explore the applicability of these findings to other industries. By focusing on these essential dimensions identified in the study, managers can develop strategies to improve the agility and responsiveness of their supply chains. In addition, further research may investigate how these enablers may vary in different regions or contexts.

The COVID-19 pandemic has forced executives to reconsider their sourcing strategies and reduce dependence on suppliers from specific geographies. To ensure business continuity, companies should assess the risk associated with their suppliers and develop a business continuity plan that includes multisourcing their strategic materials. Digital transformation will revolutionize the supply chain industry, allowing for end-to-end visibility, real time insights and seamless integration of business and processes. Companies should also focus on creating a collaborative workforce ecosystem that prioritizes worker health and well-being. Maintaining trust with stakeholders is crucial, and firms must revisit their relationship management strategies. Finally, to maintain business leadership and competitiveness during volatile periods, the product portfolio needs to be diversified and marketing and sales teams must work in tandem with product teams to position new products accordingly.

This work contributes substantially to the literature on supply chain agility (SCA) by adding several new factors. The findings result in a more efficient and cost-effective supply chain during a stable situation and high service levels in a volatile situation. A less complex methodology for understanding SCA provides factors with a more straightforward method for identifying well-springs of related drivers. First, the study contributes to reestablish the factors such as quickness, responsiveness, competency, flexibility, proactiveness, collaboration and partnership, customer focus, velocity and speed, visibility, robustness, cost-effectiveness, alertness accessibility to information and decisiveness as applicable factors for SCA. Second, the study suggests a few more factors, such as liquidity management, Vendors’ economic assessment and economic diversity, that are the study’s unique contributions in extending the enablers of SCA. Finally, public policy influencing skills, local administration connects and maintaining capable vendors are the areas that were never considered essential for SCA. These factors have emerged as a vital operational factor during the lockdown, and academicians may consider these factors in the future to assess their applicability.

This study provides new insights for decision-makers looking to enhance the resilience and agility of their supply chains. The identification of unique enablers specific to the manufacturing industry contributes to the existing body of literature on agile supply chains in the face of disruptions.

This study broadly intends to explore the impact of perceived consumer experience in branchless Islamic banking on consumer satisfaction, which may enhance financial inclusion of rural people in Islamic banking activities. Specifically, this study sets three objectives: first, to explore the effects of Islamic bank consumers’ experience on disconfirmation and satisfaction; second, to investigate the impact of expectations on service performance, disconfirmation and consumer-perceived experience; and third, to examine consumer satisfaction in Islamic branchless banking to broadly examine the status of overall financial inclusion.

Data were collected from selected consumers of Islami Bank Bangladesh Limited (IBBL) using a random sampling procedure. The selected consumers of eight remote branchless locations of the Islamic bank were interviewed face-to-face. Data were processed using PLS-SEM.

The results of the study show that all hypotheses were supported, indicating consumers’ experience, expectations and performance significantly influence their branchless Islamic banking satisfaction. This indicates that branchless Islamic banking can enhance consumer satisfaction and ensure the wider financial inclusion of remotely located rural people in banking activities.

From a theoretical perspective, the study findings show the robustness of the expectancy disconfirmation theory (EDT) for aiding to predict customer satisfaction in branchless Islamic banking activities. Other studies have also fruitfully used EDT as a theoretical framework from which to explain citizenship satisfaction in local governments of the public domain (Van Ryzen, 2004, 2006, 2013) or to explain customer satisfaction in variety of programs (Oliver, 1980, 1997, 2014). From the same perspective, the model implies that the important role of perceived consumer expectation significantly determines consumer satisfaction in the branchless Islamic banking initiative.

From a practical perspective, it is implied that digitally operated branchless Islamic banking is the most convenient banking process. On the one hand, it entails extensive financial inclusion of rural and remote areas of the country and minimizes operating costs of banking operations; on the other hand, it is opening the door to profit maximization for the banking industry. The findings from this research will practically imply the way for new horizons in the application of branchless banking within the Islamic banking and finance sector. In this regard, policy planners ought to be more careful in formulating banking and financial outlays by which digital or branchless banking facilities may be extensively spread to reach the unbanked populace across the nation within a short-possible time frame.

The findings from this research will pave the way for new horizons in the application FinTech within the Islamic banking and finance sector. Such studies should also take into account the emerging phenomenon of combining Shari’ah and FinTech, referred to as Shari’ah FinTech, to fully explore its potential and implications for the industry. Thus, the banking industry as a whole ought to be attentive to extending this type of digital transformation in the banking industry to provide win-win situations for both the client and agent in the financial and banking operations in the country.

This research is based on primary data and provides significant results in terms of digital customer satisfaction.

The recent workplace dynamics era allowed many organizations to adopt the hybrid working model. However, despite the growing relevance of telework for diverse outcomes, few studies have explored hybrid work. Therefore, this research was based on the role theory and the job demands-resources model to develop a conceptual model arguing that hybrid work may potentially influence employees’ life harmony and mental health through decreases in work–family conflict. Moreover, answering the call for more studies on the role of families with pets regarding work-life boundaries, it is also proposed that hybrid work may potentially influence employees’ harmony and mental health through decreases in work–[pet]family conflict.

To achieve this objective, two studies were conducted. The first was a two-wave study carried out in 2023, involving 376 hybrid workers who completed two online surveys. The second study, also two-wave, was conducted in 2024 and included 479 working adults who participated in the research through online data collection.

The findings of the first study showed that individuals working in a hybrid model tended to experience less work–family conflict, consequently increasing their harmony and mental health. The second study also evidenced that those working in a hybrid modality had higher levels of harmony in life and mental health due to decreases in their work–[pet]family conflict.

The results highlight the importance of this working modality for employees’ mental health and well-being. Plus, it also opens future venues for research regarding work–[pet]family conflict, as it appears to be a relevant construct for modern families and younger generations of working adults.

This paper aims to identify the extent to which extreme events in the tourism and hospitality sector force artisan entrepreneurs to re-orient their entrepreneurial identity and how they respond to these extreme events.

The empirical data comprises of semi-structured interviews with 24 artisan entrepreneurs in Egypt, operating in the following fields: handmade dresses, carpets, papyrus design and sales. Thematic analysis was employed to analyse these interviews.

The findings indicate a marginal effect on the identity of dress-making artisans from the occurrence of extreme events because they mostly have a stable local demand for their products. Hence, they follow a separation strategy in response to extreme events. The findings further show a moderate influence on the identity of carpet-making artisans who supply a regular demand from mosques and churches for their carpets. At the same time, changing taste and the rise of artificial intelligence make them follow an integration strategy in response to extreme events and associated shocks. The strongest impact of extreme events is found on papyrus artisans who have been forced to re-orient their traditional working methods and expectations in response to extreme events (e.g. a decrease in tourists, Covid-19, the war in Ukraine). Papyrus artisans have no discernible local demand for their products and face decreasing tourist numbers and tough competition from Chinese products, while also lacking discernible government support.

This paper is one of the pioneering studies to link artisan entrepreneurship specific entrepreneurial identity dynamics with extreme events in a local context. This linkage significantly fills a gap in both entrepreneurship, tourism and management literature.

Despite the numerous benefits of digitalization, many business-to-business (B2B) firms have yet to rely on data-driven decision-making, wavering the decision to adopt digital marketing practices. Topical scholarship is scattered across disciplines, schools of thought and methodological approaches, leading to an inability to suggest better management practices. This study aims to review the extant B2B marketing digitalization literature and addresses these concerns.

This paper conducted a systematic literature review of 96 high-quality articles extracted from the Web of Science database. Thereafter, this paper carried out descriptive statistical and content analyses of these articles.

Six primary research streams have been identified, and 16 research propositions have been formulated to comprehensively overview the B2B marketing digitalization landscape. The study delves into the factors and barriers influencing the pace of B2B marketing digitalization, sales lead generation and sales performance. Additionally, it introduces B2B digital value creation frameworks, emphasizing the crucial role of marketing analytics and decision tools in effective B2B marketing. The research also underscores various digitalization strategies aimed at bridging the digitalization gap in B2B companies at both strategic and tactical levels. Finally, the study presents an agenda to stimulate future research on theoretical and managerial topics critical to enriching the field.

This research outlines 16 research propositions that could be further tested to get more detailed insights into the digitalization of B2B marketing. Additionally, practitioners, authorities and researchers in the field may find this review valuable as it provides a comprehensive overview of current research in the domain.

This paper aims to identify why hotel employees in the Egyptian context accept the extreme job duties resulting from hosting too many mega sporting events and what outcomes they experience as a result.

The empirical data is based on semi-structured interviews with 36 hotel employees working in reservations, front desk and events management roles in four 4-star hotels located in Cairo, the capital of Egypt. Thematic analysis was subsequently used to determine the main ideas in the interview transcripts.

The findings show that hotel employees accept the extreme job duties resulting from hosting mega sporting events for the following four reasons: linking pay with performance, difficulty finding alternative jobs, proving their occupational identity and being subject to patriotism. Furthermore, this paper highlights that the engagement of hotel employees in extreme work conditions during such mega-sporting events might be detrimental to their mental health, resulting in increased cronyism and gender bias among them.

This paper is a pioneering study to specifically investigate how hosting mega sporting events influences the extremity of work conditions for hospitality sector employees. Prior studies (to the best of the authors’ knowledge) have not theorised and empirically analysed this specific topic, especially in under-researched settings, such as developing countries in the global south.

This study examines the impact of climate legislation on green agricultural production and tests the heterogeneous impact of different types of climate legislation on agricultural green production.

In this study, the super-slacks-based measure (super-SBM) model is used to calculate agricultural green total factor productivity (AGTFP). The impact of climate legislation (including legislative acts and executive orders) on AGTFP is examined through regression analysis. The transmission mechanism of climate legislation affecting agricultural green production is further investigated.

This study shows that climate legislation has a positive long-term effect on AGTFP. It stimulates innovation in agricultural green technology but has a negative impact on resource allocation efficiency. Executive orders have a more significant effect on AGTFP than climate legislative acts. The effectiveness of climate legislation is more significant in countries with stronger legislation. Moreover, climate legislation reduces AGTFP in low-income countries while enhancing AGTFP in high-income countries. This effect is most prominent in upper-middle-income countries.

This study examines the different effects of various types of climate legislation, considering the level of economic development and the strength of the legal system on AGTFP. The findings can offer a global perspective and insights for China’s policymaking.