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1 – 10 of 54Zhuo Sun, Gaofeng Pan, Ruixian Yang, Guoquan Zang and Jinghong Zhou
In the digital age, personalized services and accurate recommendations enhance the customer experience and streamline shopping. However, increasing concerns about personal privacy…
Abstract
Purpose
In the digital age, personalized services and accurate recommendations enhance the customer experience and streamline shopping. However, increasing concerns about personal privacy have led to resistance from consumers, necessitating a balance between providing high-quality online services and safeguarding personal data. The aim of this paper is to offer a comprehensive review of the fragmented literature on consumer privacy decision-making and to identify key issues worth exploring in future research.
Design/methodology/approach
Although previous studies have analyzed the antecedents and outcomes of privacy decisions, they have often been conducted in a fragmented manner. There remains a lack of a holistic understanding of the factors influencing privacy decisions, including their boundaries. Therefore, we build on the Theory of Planned Behavior to combine consumer privacy decision-making with a graphically conceptual framework used in a similar scoping methodology. We attempt to dissect the antecedent, moderator and outcome variables that influence consumer privacy decision-making, ultimately providing a comprehensive framework for understanding these dynamics.
Findings
Based on the Theory of Planned Behavior, we analyze the entire process of consumer privacy decision-making in terms of antecedent, moderating and outcome variables. The results indicate that consumer privacy decision-making is not an isolated behavior or a single choice but a complex, multi-level dynamic process. The factors influencing consumer privacy decisions primarily encompass five aspects: individual characteristics, information, organization, platform and interaction management, leading to various outcomes in both behavioral and perceptual dimensions. Furthermore, the process is constrained by multiple moderating variables, such as information sensitivity, platform knowledge and prior experience.
Originality/value
We build on the Theory of Planned Behavior to combine consumer privacy decision-making with a graphically conceptual framework used in a similar scoping methodology. We dissect the antecedent, moderator and outcome variables that influence consumer privacy decision-making, aiming to provide a comprehensive framework for understanding these processes.
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Chongwu Bi, Lishuang Yao, Yan Jin and Zhuo Sun
The purpose of this paper is to investigate the factors influencing user adoption behavior in the context of conflicting health information, thereby contributing to the…
Abstract
Purpose
The purpose of this paper is to investigate the factors influencing user adoption behavior in the context of conflicting health information, thereby contributing to the understanding of users' information decision-making and adoption processes within intricate information environments. Furthermore, this research endeavors to offer guidance for mitigating the adverse effects of contradictory health information on users' cognitive perceptions.
Design/methodology/approach
First, this study used literature coding to identify factors that influence user adoption behavior in the context of conflicting health information. Secondly, we utilized the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to unveil the key influencing factors based on centrality and causality. Lastly, utilizing the Interpretive Structural Model (ISM), we constructed the multilevel hierarchical structure model of influencing factors to delineate the relationships among factors across different levels.
Findings
The key causal factors influencing user adoption behavior in the context of conflicting health information include user basic characteristics, experience accumulation, and information type. The key result factors consist of psychological emotion, perceived trade-offs, and the source credibility. The significant elements include users' psychological emotions, perceived trade-offs, emotional support, source credibility, and informational support. Furthermore, user adoption behavior in the context of conflicting health information is a manifestation of the interplay among surface-level, mid-level, and deep-level factors.
Research limitations/implications
Theoretically, this paper enriches the existing relevant theoretical framework and offers a novel perspective for further investigation into user adoption behavior concerning conflicting health information. Practically, this study extracts factors that can influence user adoption behavior in the context of conflicting health information which is an essential reference value for guiding and optimizing user adoption behavior.
Originality/value
This paper expands the system of factors influencing user adoption behavior in the context of conflicting health information from individual, information and social perspectives. Utilizing DEMATEL quantitative analysis and ISM multilevel hierarchical models, this research examines and illustrates the significance of the influencing factors and their interrelationships.
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The purpose of this paper is to explore the factors that influence migrant workers' household registration transfer willingness at both individual and urban levels and to provide…
Abstract
Purpose
The purpose of this paper is to explore the factors that influence migrant workers' household registration transfer willingness at both individual and urban levels and to provide empirical evidence on adjusting the household registration system to accommodate economic development and migrant workers' imbalances.
Design/methodology/approach
This paper adopts a hierarchical nonlinear model and examines individual and urban influencing factors of migrant workers' household registration transfer willingness, based on the data from China Migrants Dynamic Survey (CMDS) and the Urban Statistical Yearbooks.
Findings
This paper shows that: (1) multi-factors, such as age, education, marital status, household demographics, industry and migrant workers' contract coverage, have significant effects on migrant workers' household registration transfer willingness; (2) The urban public service equalization indicators, such as regional economic, educational resources, medical care and ecological quality, have significant effects on migrant workers' willingness to transfer household registration; (3) The heterogeneity of migrant workers' willingness to transfer household registration is significant in central, eastern and western China.
Research limitations/implications
The authors provide a fresh perspective on population migration research in China and other countries worldwide based on the pull–push migration theory, which incorporates both individual and macro (urban) factors, enabling a comprehensive examination of the factors influencing household registration transfer willingness. This hierarchical ideology and approach (hierarchical nonlinear model) could be extended to investigate the influencing factors of various other human intentions and behaviors.
Originality/value
Micro approaches (individual perspective) have dominated existing studies examining the factors influencing migrant workers' household registration transfer willingness. The authors combine individual and urban perspectives and adopt a more comprehensive hierarchical nonlinear model to extend the empirical evidence and provide theoretical explanations for the above issues.
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Ken-Zen Chen, I. Kim Wang and Russell J. Seidle
Digital technologies promise efficiency gains and untapped opportunity. Adoptions of digital technology lead firms to rethink their organizational setup and existing practices…
Abstract
Purpose
Digital technologies promise efficiency gains and untapped opportunity. Adoptions of digital technology lead firms to rethink their organizational setup and existing practices. This paper aims to present a management innovation-based framework that describes new processes and practices for digital transformation.
Design/methodology/approach
This study uses a structural equation modeling approach to test the framework with survey responses from a sample of 901 Taiwanese organizations – both local firms and multinational subsidiaries – to explore the linkages between adoption of digital technologies and digital maturity.
Findings
The results reveal that management innovation mediates the relationship between digital technology adoption and digital maturity. Moreover, fast-paced environments have a greater impact of management innovation toward digital maturity than slow-paced environments.
Originality/value
This study adds to emerging research that considers the role of organizational learning in digital transformation efforts. The extent to which organizations link the lessons from direct experience to digital routines through which management innovation is implemented determines to a large extent whether this strategic initiative is optimized by the firm. More generally, the findings point to the mutual importance of digital maturity and experiential learning efforts, and suggest a specific means by which learning processes are mobilized by innovating organizations. This study contributes to digital transformation research by providing insight into how a firm can restart failed transformation initiatives of this kind.
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Arpit Tiwari, Pawan Kumar and Lokesh Jasrai
Organisations using advanced technology, like ChatGPT, for executing their marketing practices are proliferating, but such fast growth also comes with different adverse impacts of…
Abstract
Organisations using advanced technology, like ChatGPT, for executing their marketing practices are proliferating, but such fast growth also comes with different adverse impacts of ChatGPT. This interaction of ChatGPT with the humanly implemented marketing 5.0 approach complements the marketing effectiveness. However, while considering the brighter aspects of this techno-marketing integration, marketers should also keep its dark side in mind. Therefore, this chapter investigates the integration of AI-enabled ChatGPT into marketing 5.0 practices. However, both the concepts under study are growing in terms of literature, and the research gap is even more extended when considering their associated views. Furthermore, significantly less literature is available emphasising the negative aspects of this advanced technology. This chapter bridges these gaps by reviewing the literature and presenting the gold-plating effect of ChatGPT usage while implementing marketing 5.0 practices. It also proposes a framework for showing the relationship between ChatGPT utilisation and practicing marketing 5.0, depicting the dark side of this techno-marketing integration. It also emphasised the need for conscious and learned associations between the concepts under study.
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Jingyang Zhou, Guangyuan Wang and Zhuo Diao
Industrial Internet Platform (IIP) integrates various new information technologies and forms an ecosystem around the platform. It promotes the optimization of resource elements…
Abstract
Purpose
Industrial Internet Platform (IIP) integrates various new information technologies and forms an ecosystem around the platform. It promotes the optimization of resource elements and the collaboration of industrial chains, driving traditional enterprises towards comprehensive Digital Transformation (DT). This research explores the mechanisms through which the Industrial Internet Platform enables the digital development of enterprises.
Design/methodology/approach
This study constructs an Industrial Internet Platform Ecosystem (IIPE) from an ecosystem perspective. Later, a systematic literature review was used to design a specific path for IIPE to enable enterprises' DT from the perspective of basic activities and organizational structure.
Findings
The results indicate that in IIPE there is a hierarchical structure in the enabling mechanism of IIP. Firstly, the IIPE enhances the digital capabilities of enterprises through the foundational activities of DT. Secondly, the IIPE promotes the adjustment in enterprise structure and strategic orientation for adapting to the DT.
Research limitations/implications
More and more enterprises enter the IIPE and grow together in the ecosystem. As a result, the overall level of digitalization of the industry can be enhanced and all enterprises realize the expected benefits of DT.
Originality/value
Existing research recognized the role of IIP in enterprise management or production processes, but the DT of enterprises is not a single aspect. This research elaborates the mechanism of comprehensive DT of enterprises from the perspective of ecosystems and discovers specific paths for DT.
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This study aims to examine the impact of digital transformation on firms’ value and explore the mediating impact of ESG performance and moderating impact of information…
Abstract
Purpose
This study aims to examine the impact of digital transformation on firms’ value and explore the mediating impact of ESG performance and moderating impact of information interaction.
Design/methodology/approach
Data was collected from companies listed on the Shanghai and Shenzhen stock exchange between 2012 and 2020 with 21,488 observational samples, featuring a selection of 3,348 companies. Panel data regression techniques were used to test the mediating role of ESG performance and the moderating role of information interaction.
Findings
The study found that digital transformation can improve firms’ ESG performance, which in turn positively affects their value. The firms that engage in more interaction with outsiders benefit more from digital transformation and have a higher value.
Originality/value
This study provides new theoretical insight into improving firms’ value through digital transformation and ESG performance. It is the first to discuss and study the moderating role of information interaction in the relationship between digital transformation and firms’ value.
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Keshan (Sara) Wei and Wanyu Xi
With the development of social media, live-streaming has become an indispensable marketing activity for firms, especially in China. From the initial cooperation with the…
Abstract
Purpose
With the development of social media, live-streaming has become an indispensable marketing activity for firms, especially in China. From the initial cooperation with the influencer, firms begin to create their own live-streaming channel, namely, the brands' self-built live-streaming. The purpose of this study is to explore the process of consumer engagement in the brands' self-built live-streaming.
Design/methodology/approach
This research comprises two experimental studies. Study 1 examined the effect of streamer types (CEO vs. celebrity) on consumer engagement. Study 2 investigated the moderating effects of product innovativeness.
Findings
Results showed that CEO streamers could enhance consumer engagement by increasing consumers' cognitive trust, and celebrity streamers could enhance consumer engagement by increasing consumers' emotional trust. In addition, consumer engagement was higher for really new products (vs. incremental new products) in CEO streamers' (vs. celebrity streamers') live-streaming.
Originality/value
Compared with previous studies that focused on streamers based on the influencer marketing, this study expands the scope of research on the live-streaming ecosystem by exploring the effect of different streamer types on the brands' self-built live-streaming. By investigating consumer engagement, this study gives implications for the sustainable traffic issue in live-streaming e-commerce.
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Anfan Chen, Zhuo Chen and Aaron Yikai Ng
This study examines the role of crowd wisdom in misinformation correction. Going beyond fact-checking, we investigate the mechanisms underlying laypeople’s participation in…
Abstract
Purpose
This study examines the role of crowd wisdom in misinformation correction. Going beyond fact-checking, we investigate the mechanisms underlying laypeople’s participation in misinformation correction. Drawing upon the Norm Activation Model (NAM), this study conceptualizes misinformation correction as a prosocial behavior and examines the impact of various media and social psychological factors on laypeople’s motivations to engage misinformation correction behavior.
Design/methodology/approach
Through a national survey of 1,022 respondents, we explore the norm activation process triggered by the perceived prevalence of online misinformation, which directly and indirectly impacts online misinformation correction intentions via awareness, norms, and efficacy. This mechanism was tested using structural equation modeling.
Findings
This study found that perceived prevalence of misinformation, self-efficacy, and outcome efficacy play multilayered roles in shaping misinformation correction intentions. The effects were mediated by the activation of personal norms, which showed the strongest direct relationship with correction intentions. However, these factors also demonstrated direct associations with correction intentions, indicating multiple paths in misinformation correction.
Originality/value
Differing from mainstream fact-checking approaches, this study provides a more comprehensive examination of the mechanisms underlying laypeople’s willingness to engage in social media misinformation correction behaviors. In addition, this study also extends NAM by incorporating media environment (perceived prevalence of online misinformation) into the model, identifying more paths affecting misinformation correction behaviors.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2023-0437
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Guotao Zhang, Zan Zhang, Zhaochang Wang, Yanhong Sun, Baohong Tong and Deyu Tu
The lubricating fluid stored in the porous matrix will spontaneously exude to supplement the lubricating film in the damaged area, thus ensuring the long-term self-lubricating…
Abstract
Purpose
The lubricating fluid stored in the porous matrix will spontaneously exude to supplement the lubricating film in the damaged area, thus ensuring the long-term self-lubricating function of the porous surface. To reveal the repair mechanism of oil film, it is necessary to understand the flow characteristics of oil in micropores. The purpose of this study guides the design of micropore structure to realize the rapid exudation of oil to the porous surface and the rapid repair of the lubricating film.
Design/methodology/approach
In this paper, cylindrical orifice, convergent orifice and divergent orifice were studied. The numerical model of lubricating oil exudation in micropores was established. The distribution characteristics of oil pressure, velocity and three-phase contact line in the process of oil exudation were investigated. The effects of different orifice shapes and orifice structure parameters on the pinning and spreading characteristics of oil droplet were analyzed. Then the internal mechanisms of oil droplet formation and spread on the orifice surface were summarized.
Findings
The results show that during the process of oil exudation, the three-phase contact line of the oil drop is pinned once at the edge of the cylindrical and convergent orifice. Compared with the three orifice structures, the inlet pressure of the oil drop is low, and the oil velocity at the pinning point is stable in the divergent orifice. Resulting in favorable oil exudation. It is easier for oil droplet to depin by appropriately reducing the wall wetting angle, increasing the aperture or controlling the wall inclination angle. Ensure the self-healing and long-lasting lubrication film of porous oil-bearing surfaces.
Practical implications
The effect of pore structure on the flow behavior of lubricating fluid has always been concerned. But the mechanism by which different orifice shape affect the pinning behavior of oil droplets is not yet clear, which is crucial for understanding the self-healing mechanism of oil films on porous surfaces. It is meaningful to analyze the mechanism of oil exudation and spreading on the porous surface of oil in the special orifice, to optimize the design of the orifice structure.
Originality/value
Orifice shape has influence on internal flow field parameters. There is no report on the influence of orifice shape on the film formation process of oil seepage and diffusion from pores. The effects of different orifice shapes and orifice structure parameters on the characteristics of oil droplet pinning and diffusion were studied.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-04-2024-0118/
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