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The purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs on users’ exploration intention (UEI) and how these antecedents can collectively result in the highest level of UEI.

An online survey on Amazon Mechanical Turk is employed. The model is tested utilizing the structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) approach from the collected data of VA users (N = 244).

According to the SEM outcomes, perceptual, cognitive, emotional and social intelligence have different mechanisms on UEI. Findings from the fsQCA reinforce the SEM results and provide the configurations that enhanced UEI.

This study extends the conceptual framework of perceived intelligence and enriches the literature on anthropomorphism and users’ exploration. These findings also provide insightful suggestions for practitioners regarding the design of VA products.

Fine-tuning pre-trained language models (PLMs), e.g. SciBERT, generally require large numbers of annotated data to achieve state-of-the-art performance on a range of NLP tasks in the scientific domain. However, obtaining fine-tuning data for scientific NLP tasks is still challenging and expensive. In this paper, the authors propose the mix prompt tuning (MPT), which is a semi-supervised method aiming to alleviate the dependence on annotated data and improve the performance of multi-granularity academic function recognition tasks.

Specifically, the proposed method provides multi-perspective representations by combining manually designed prompt templates with automatically learned continuous prompt templates to help the given academic function recognition task take full advantage of knowledge in PLMs. Based on these prompt templates and the fine-tuned PLM, a large number of pseudo labels are assigned to the unlabelled examples. Finally, the authors further fine-tune the PLM using the pseudo training set. The authors evaluate the method on three academic function recognition tasks of different granularity including the citation function, the abstract sentence function and the keyword function, with data sets from the computer science domain and the biomedical domain.

Extensive experiments demonstrate the effectiveness of the method and statistically significant improvements against strong baselines. In particular, it achieves an average increase of 5% in Macro-F1 score compared with fine-tuning, and 6% in Macro-F1 score compared with other semi-supervised methods under low-resource settings.

In addition, MPT is a general method that can be easily applied to other low-resource scientific classification tasks.

This paper aims to explore the underlying mechanism whereby information-induced stress, resulting from the burdensome nature, questionable information reliability, misleading content and diffuse characteristics of infodemic pressure, impacts individuals’ online information-related behavior and health-related preventive behavior.

We conducted a cross-sectional survey organized with social media users during the post-pandemic period. Based on the 342 valid responses, structural equation modeling was employed to validate the research model.

The results substantiate our multidimensional view of infodemic stress, which encompasses dimensions including information overload, uncertainty, diffusivity and insecurity. We found that the infodemic stress contributes to pandemic fatigue, then engenders both negative information behavior and reduced engagement in preventive behavior. Furthermore, infodemic stress has also been found to have a direct positive effect on individuals’ engagement in preventive behavior.

This study introduces the concept of “infodemic stress” and presents a comprehensive framework to capture its various dimensions. This study offers novel insights into the psychological and behavioral repercussions of the infodemic stress transmitted through social media.

The contractors’ consummate performance behavior is the key to achieving the project’s value added, but existing research has paid little attention to how to stimulate this behavior. Based on contractual functions and regulatory focus theory, this study examined how the allocation of contractual functions and the contractors’ regulatory focus affect their consummate performance behaviors. At the same time, considering the important position of guanxi between owner and contractor, this study also examined the moderating effect of guanxi on the relationship between the contractors’ regulatory focus and consummate performance behaviors.

This study first constructs a conceptual model that incorporates contractual functions (control, coordination and adaptation), contractors’ regulatory focus (promotion focus, prevention focus) and the effect of guanxi on contractors’ consummate performance behavior. Next, partial least squares structural equation modeling is used to analyze the survey data of 297 Chinese construction project professionals.

This study has the following four findings. First, contractual control has a negative effect on contractors’ promotion focus but a positive effect on their prevention focus. Contractual coordination and adaptation have a positive effect on contractors’ promotion focus but a negative effect on their prevention focus. Second, contractors’ promotion focus has a positive effect on their consummate performance behaviors, while their prevention focus has a negative effect on such behaviors. Third, both of contractors’ promotion focus and prevention focus play a mediating role in the relationship between contractual functions and their consummate performance behaviors. Finally, guanxi plays a moderating role in the relationship between contractors’ regulatory focus and their consummate performance behaviors.

Theoretically, this study enriches the research on the antecedents of contractors’ regulatory focus and extends the literature on contractual and guanxi management in construction projects. In practice, this study can provide guidance for improving contractors’ consummate performance behaviors and reasonable allocation of contractual functions.

Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In order to understand user technology upgrade behavior, this study integrates the retrospective and prospective sides of actions and proposes an inertia-mindfulness ambidexterity perspective to explore the antecedents of technology upgrade.

An online survey was conducted to collect data from 520 Microsoft Windows users to test this research model. Structural equation modeling (SEM) approach was used to evaluate measurement model and structural model.

Inertia can induce individuals' psychological reactance and thus reduce their intention to upgrade. In contrast, mindfulness can decrease users' psychological reactance and then motivate them to upgrade to a new version of technology. Finally, individuals' dissatisfaction with the current version of technology would weaken the negative impact of psychological reactance on upgrade intention.

This study generates an inertia-mindfulness ambidexterity perspective to investigate the factors that influence user technology upgrade intention from both retrospective and prospective sides and then identifies psychological reactance as underlying mechanism to explain how inertia and mindfulness work. Finally, this study posits that user dissatisfaction with current version of technology can moderate the relationship between psychological reactance and technology upgrade intention.

The purpose of this study is to examine how construction project managers’ conflict management styles (CMSs) affect project team resilience from the perspective of social identity theory.

This study adopted a cross-sectional survey design and collected paired data from 110 construction project managers and 474 employees in China. Based on the data collected, the authors tested the proposed hypotheses using hierarchical regression analysis.

The results show that a project manager’s cooperative CMS positively affects team resilience, and a project manager’s competitive and avoidant CMS negatively affects team resilience. Team followership plays a mediating role in this relationship. The team power distance moderates the effects of a project manager’s cooperative and avoidant CMSs on team followership.

This paper enriches the existing literature on conflict management in construction projects and have potential guiding significance and application value for team resilience management practices.

This study aims to deepen our understanding of how chatbots’ empathy influences humans–AI relationship in frontline service encounters. The authors investigate the underlying mechanisms, including perceived anthropomorphism, perceived intelligence and psychological empowerment, while also considering variations between different stages of the customer journey (before and after purchase).

Data collection was conducted through an online survey distributed among 301 customers who had experience using AI-based service chatbot in frontline service encounters in China. The hypotheses were examined through structural equation modeling and multi-group analysis.

The findings of this study revealed the positive impacts of emotional and cognitive empathy on humans–AI relationship through perceived anthropomorphism, perceived intelligence and psychological empowerment. Furthermore, this study verified the moderating effect of the customer journey stages, such that the impacts of anthropomorphism and intelligence on humans–AI relationship displayed more strength during the pre- and post-purchase phases, respectively.

This research offers practical implications for companies: recognize and enhance empathy dimensions in AI-based service chatbot to empower human–AI relationships; boost customer empowerment in human–AI interactions; and tailor anthropomorphic features in the pre-purchase stage and improve problem-solving capability in the post-purchase stage to enrich user experiences.

This study extends relationship marketing theory and human–AI interaction frameworks by investigating the underlying mechanisms of the effect of two-dimensional empathy on human–AI relationship. This study also enriches service design theories by revealing the moderating effect of customer journey stages.

Construction project team members’ job burnout damages the physical health of members and also have a negative effect on project performance. This study primarily aims to empirically examine the relationship between coaching project managers (CPMs) and team members’ job burnout. Moreover, this research examines the cross-level mediating effect of team caring ethical climate and team members’ team-based self-esteem (TBSE) on the relationship between the two aspects.

This study uses conservation of resources theory as basis to construct a cross-level research model of the effect of CPMs on team members’ job burnout. Thereafter, regression analysis was performed on a sample of 431 team members from 83 teams.

According to the empirical results, the authors found that, in construction project teams, first, CPMs were negatively correlated with team members’ job burnout and positively correlated with caring ethical climate and team members’ TBSE. Second, caring ethical climate and team members’ TBSE played a cross-level mediating role between CPMs and team members’ job burnout. In addition, caring ethical climate played a cross-level moderating role in the negative relationship between team members’ TBSE and job burnout.

This study introduces coaching leadership, an important leadership type, into the research background of construction project teams, thereby theoretically enriching the research on construction project team leadership. Moreover, by further expanding the research on the consequences of coaching leadership to the field of job burnout, this study also enriches the theoretical results of the research on the consequences of coaching leadership.

Social media provides a convenient way to popularise first aid knowledge amongst the general public. So far, little is known about the factors influencing individuals’ adoption of first aid knowledge on social media. Drawing on the information adoption model (IAM), this study investigates the joint effects of cognitive factors (e.g. perceived information usefulness (PIU)), affective factors (e.g. arousal (AR)) and social factors (e.g. descriptive norms (DN)) on first aid knowledge adoption (KA) and examines their antecedent cues from the perspective of information characteristics.

The data were collected from 375 social media users, and the structural equation model was adopted to analyse the results.

The results indicate that PIU, AR and DN all have positive direct effects on first aid KA. Additionally, the study highlights the positive synergistic effect of AR and PIU. Furthermore, the study suggests that AR is determined by message vividness (MV) and emotional tone (ET), whilst DN are determined by peer endorsement (PEE) and expert endorsement (EXE).

Our research is groundbreaking as it delves into the adoption of first aid knowledge through social media, thus pushing the boundaries of existing information adoption literature. Additionally, our study enhances the IAM by incorporating emotional and social elements and provides valuable insights for promoting the spread of first aid knowledge via social media.

Sharing co-owned information on social network platforms has become a common and inevitable phenomenon. However, due to the uniqueness of co-owned information, the privacy calculus theory based on a single information owner cannot explain co-owned information disclosure. Therefore, this study tries to investigate the underlying mechanism of users’ co-owned information disclosure from a collective privacy calculus perspective.

Through a survey of 740 participants, covariance-based structural equation modeling (CB-SEM) was used to verify the proposed model and hypotheses.

The results show that personal benefit, others’ benefit and relationship benefit promote users’ co-owned information disclosure by positively affecting personal distributive fairness and others’ distributive fairness perception. Meanwhile, personal privacy risk and others’ privacy risk prevent users’ co-owned information disclosure by negatively affecting personal distributive fairness and others’ distributive fairness perception. Besides, others’ information ownership perception enhances the positive effect of others’ distributive fairness perception on co-owned information disclosure intention. Furthermore, others’ information ownership strengthens the mediating role of others’ distributive fairness.

The findings of this study enrich the research scope of information disclosure and privacy calculus theory and help social network platform developers design collective privacy protection functions.

This study develops a collective privacy calculus model to understand users’ co-owned information disclosure on social network platforms, confirming the mediating role of collective distributive fairness and the moderating role of others’ information ownership perception in the process of collective privacy calculus.