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The learning outcomes are as follows: to comprehend the dynamics of crisis management in the airline industry and appreciate how sudden shifts in critical human resources, like a pilot exodus, can impact an airline’s operations and its market position and image; to explore the legal and ethical considerations involved in managing employee contracts and transitions, emphasizing the complexities and responsibilities in this process; and to evaluate human resource retention strategies in a competitive market highlighting the importance of these strategies in maintaining a stable and skilled workforce.

In August 2023, Akasa Air, an emerging Indian airline barely a year old, found itself entangled in a challenging predicament due to an abrupt pilot exodus to rival Air India Express. This development resulted in significant operational setbacks for Akasa Air, notably the cancellation of over 800 flights as 43 pilots departed within weeks. In reaction, Akasa Air initiated legal proceedings against the pilots, accusing them of contract violations for not adhering to the required six-month notice period. Represented by Nora Chambers, a leading company law firm, the airline navigated a complex legal landscape, contending with both the pilots and Air India Express. The defense from Air India Express hinged on the argument that the pilots had settled their early departure through substantial bond payments, alleged to cover training expenses. This legal conflict occurred against a backdrop of broader challenges within Akasa Air, particularly concerning the viability of their business model in a fiercely competitive aviation market. The airline’s strategy, involving a significant increase in pilot salaries, mirrored industry-wide efforts to secure and retain skilled aviation personnel. The crisis at Akasa Air underscored the turbulent dynamics of the Indian aviation sector, already shaken by similar issues in other airlines like Indigo. Confronted with this critical situation, the leadership at Akasa Air was compelled to make a pivotal decision: either to overhaul their recruitment and retention policies, engage in negotiations with Air India Express or aggressively pursue legal action against any entities hiring their pilots. This strategic choice was not only vital for Akasa Air’s immediate trajectory but also for shaping its influence in the competitive Indian airline industry.

This case is ideal for Masters-level courses in Strategic Management, Human Resource Management and Aviation Management. It also fits well into executive education and professional development programs, particularly for those focused on crisis management and legal aspects of employee relations in the aviation sector. Suitable for a 60–80-min class discussion, the case is beneficial for both management students and professionals, offering practical insights into managing complex industry-specific challenges.

Teaching notes are available for educators only.

CSS 6: Human Resource Management.

This chapter aims to comprehend the challenges of urban mobility in smart cities and the measures to mitigate these challenges. This chapter also tries to study how sustainable mobility can be achieved to improve the quality of life in smart cities. In this direction, this chapter reviews various newspapers, academic reports, travel reports, government portals, government websites and research papers. Results and discussions are then carried out based on such data. So, the sources of data are secondary in nature. This chapter presented an overall comprehensive discussion on urban mobility, its challenges and the measures to combat these challenges. Further, this chapter confirmed that sustainable mobility helps in improving the quality of life. Practically, this chapter offers many implications to urban transport companies, providers, government and policymakers. Urban transport companies, providers, government and policymakers may be able to understand that the path to leading a quality life in today's smart cities lies in sustainable mobility. This chapter is original in the sense that the researchers, to their limited knowledge, could not find a chapter that discusses the challenges posed by smart cities in the form of urban mobility, and that sustainable mobility is the only path to enhance the quality of life by making the environment sustainable.

In the context of modern urbanization, optimizing resources such as energy, materials, water and labour is no longer solely an environmental concern but a strategic economic necessity. This chapter underscores the vital connection between smart cities and resource efficiency, highlighting sustainable practices as crucial amidst the ever-expanding urban landscape. This chapter commences by demystifying key terms like ‘smart city,’ ‘data analytics,’ ‘artificial intelligence’ and ‘resource efficiency.’ It illuminates how these concepts intertwine and emphasizes their pivotal roles in shaping urban sustainability. Furthermore, this chapter unravels the multifaceted components of smart cities, showcasing their real-world use cases and the techniques of data analytics and artificial intelligence (AI) driving transformative changes. It draws from an extensive body of research, exemplifying how various data analytics techniques have been leveraged in the realm of smart cities. Towards its conclusion, this chapter provides a comprehensive overview of these techniques and their applications, shedding light on their potential to revolutionize resource management in urban environments. In essence, this chapter serves as a valuable compendium of knowledge, offering insights into the critical synergy between smart cities, data analytics, AI and resource efficiency. It underscores the imperative for cities to harness data-driven insights and technological advancements to achieve sustainable and prosperous urban futures.

This qualitative study aims to examine bankers’ perspectives regarding financial inclusion, the challenges it faces and the scope for improvement. This research proposes a financial inclusion model, considering the inputs received by bankers. Financial exclusion of different sections is an issue common to emerging countries.

Data for qualitative research were collected through interviews with bank officials. The information was gathered from 32 bankers from India’s several zones (North, South, West and East). The data were collected from bankers from different public and private sector banks. Thematic analysis was performed up to the point of saturation to study the response received from bankers.

Bank-related issues such as frequent computer problems, network connectivity problems, costs, a shortage of bank branches, fewer transactions through automated teller machines and a shortage of banking staff affect customers’ confidence in formal banking. Banking services are disrupted by a lack of trust in banking correspondents (BCs), as they are not regular employees of banks. Limits on daily transactions discourage high-value customers from using BCs and kiosks. The time spent on administrative formalities impacts customers. Financial inclusion is affected by availability, accessibility, usage and affordability. Digital financial literacy is essential for ease of transaction, but awareness about financial products helps protect customers from cyber scams. The findings of this research would benefit financial institutions globally in developing their businesses and helping to achieve financial inclusion and the United Nation’s sustainable development goals (SDGs).

This research paper undertakes a qualitative analysis of the views collected from bankers. Bankers are crucial stakeholders in the successful implementation of the National Financial Inclusion Policy of the Government of India. Bankers’ perspectives will be important not only for India and its researchers but also in the global context, as the UN’s SDGs focus on leaving no one behind.

Environmental, Social and Governance (ESG) reporting is crucial for organizations, especially in the current era where sustainability holds significant importance. Proper utilization of ESG reporting offers long-term benefits and enhances overall corporate well-being. This study explores fundamental aspects of ESG reporting, elucidating the reporting process, its advantages and requirements. An analysis highlights key impacts on businesses and their influence on consumer behaviour. The disclosure of ESG reporting and its determinants, such as business size and profitability, is discussed. Additionally, the study underscores the role of promoting diversity and inclusion as a Corporate Social Responsibility (CSR) function. Global firms undertake diverse initiatives to advance sustainability. The study emphasizes the triple bottom line theory as a strategy for sustainable development. ESG is recognized as a valuable tool for ensuring sustained growth and development in businesses. The research underscores the imperative for businesses to adopt sustainable measures consistently. Overall, the findings stress the significance of ESG reporting in the contemporary business landscape, linking it to corporate success, responsibility and the pursuit of sustainable practices.

This study aims to enhance the success of Sponsored Institutional R&D Projects (SIRPs) by investigating the influence of risk dimensions over four criteria Cost overrun, Time overrun, Schedule overrun, and Quality of projects. The study identifies risk dimensions and prioritizes and explores causal relationships to guide risk mitigation strategies during project execution.

This study was conducted with qualitative data obtained through a systematic questionnaire from 10 domain experts associated with SIRPs. Through an extensive literature review, the study identifies the ten risk dimensions, Fuzzy TOPSIS was employed for prioritizing the explored risk dimensions and Fuzzy DEMATEL explored the qualitative causal relationships among these dimensions. The sensitivity analysis was conducted to validate the robustness of findings by adjusting the weightage assigned to experts.

The findings reveal financial risk as the highest ranked and business risk as the least influential among identified dimensions. The study also highlights management risk as the most significant, followed by business risk and sensitivity analysis concludes that the findings are robust, lacking significant judgment bias.

This study contributes to risk management strategies for SIRPs, to ensure timely completion within the allocated budget. The findings of the study can be implemented in other such SIRPs. The study also informs funding agencies' policies and project monitoring mechanisms and advancing project management practices

Its originality lies in being the first to systematically identify and prioritize risk dimensions, adding significant value to SIRP management and academic discourse on project management and risk analysis.

India has a serious poverty issue that needs to be addressed immediately. The elimination of poverty should be one of the primary goals of economic policy. The elimination of poverty is one of the greatest obstacles to economic development as it is now envisioned. It is difficult to provide a blanket recommendation for achieving economic growth and reducing poverty because each state's experience has been distinct. The states of Punjab and Haryana are two examples of how a strong emphasis on agricultural expansion can help alleviate poverty. Human resource development has been successful in Kerala; thus, it has been replicated in other states. While India's social safety programmes have helped to alleviate poverty, they aren't perfect. COVID-19 reversed the progress made and harmed migrant workers and others in the informal economy. There are now millions more people living in extreme poverty than before. To tackle unemployment, governments and underprivileged communities are appealing to programmes like MGNREGA.

The purpose of this article is to investigate the measures taken by the state to combat poverty.

This study examines the complex array of impediments and potential advantages of the internet of things (IoT) associated with the shift towards enabling circular economy practices (CEP), motivated by the pressing necessity to address climate change and promote environmental sustainability. Based on an extensive review of scholarly sources, this study scrutinizes the technological, economic and societal challenges that ought to be addressed to attain a net-zero economy. Most outstandingly, it emphasizes the environmentally sustainable merits, potential for economic growth and improvements in societal well-being that can arise from this transition. It further depicts selected case studies to demonstrate sustainable empirical evidence and avails policy recommendations. The paradigm is to assist governments and other stakeholders in effectively managing human-associated challenges to attain increased sustainable value maximally. Finally, this highlights the utmost significance of tackling these challenges and capitalizing on opportunities to facilitate a sustainable, net-zero future that guarantees worldwide prosperity and ecological welfare.

To cater to the senior tourist market, it is essential to comprehend the factors motivating and deterring them from international travel post-COVID-19. This study aims to focus on senior citizens’ destination choice intentions and aims to develop a model that prioritizes positive and negative factors leading to international travel destination choices. It uses push–pull factors, perceived travel risks (PTRs) and perceived travel constraints (PTCs).

Decision-making trial and evaluation laboratory (DEMATEL) and fuzzy technique for order of preference by similarity to ideal solution (Fuzzy TOPSIS) are two multi-criteria decision-making (MCDM) techniques used to identify connections between variables and determine their relative importance in the decision-making model.

DEMATEL found push and pull factors are “effects” while PTCs and PTRs are “causes” affecting senior citizens’ destination choices. Push factors and PTCs have a greater impact than pull factors and PTRs. Fuzzy TOPSIS highlighted “improving health and wellness” and “self-fulfillment and spirituality” as key push factors, “health safety and security quotient” as the most important pull factor, and “interpersonal constraints” as the most critical PTC. Finally, “health risks” is the top PTR.

This paper adds to the tourism literature by looking at the relationship between senior tourists’ motivation, PTRs and PTCs and showing how the subfactors affect their choice of destination rank. The data analysis techniques used in this study are also novel, having never been used before in senior tourism research. Finally, even though there is a lot of research on senior tourism, not much is known about how Indian senior tourists act. In light of this study’s findings, practical recommendations were offered to tourism stakeholders worldwide, interested in tapping into the market of Indian outbound senior tourists or repositioning product or destination offerings to take this promising market or similar markets into account.

为了成功迎合蓬勃发展的老年旅游市场, 了解激励和阻止老年人国际旅行的因素尤为重要, 尤其是在 COVID-19 之后。本研究侧重于老年人的目的地选择意向, 并基于推拉因素、感知旅行风险 (PTR) 和感知旅行限制 (PTC), 旨在开发影响老年人国际旅游目的地选择的积极和消极因素的模型。

决策试验和评估实验室 (DEMATEL), 和与理想解决方案相似度的模糊偏好顺序 (Fuzzy TOPSIS) 是两种多标准决策 (MCDM) 技术, 用于识别变量之间的联系并找出它们在决策模型中的相对重要性。

DEMATEL的结果表明, 推力和拉力因素是“影响”, 而感知旅行约束（PTC）和感知旅行风险（PTR）是影响老年人目的地选择意愿的因素中的“原因”。推动因素和 PTC 比拉动因素和 PTR 发挥更重要的作用。 Fuzzy TOPSIS分析结果表明, “改善健康”和“自我实现和精神”是推动因素下最重要的因素。此外, 目的地的“健康安全商数”是拉动因素中最重要的, “人际约束”是PTC中最重要的。最后, 研究结果表明, “健康风险”是 PTR 中最重要的。

本文通过评估旅游动机、PTR 和老年游客 PTC 之间的相互关系, 为现有的旅游文献做出了贡献。此外, 该研究展示了影响老年游客目的地选择意愿的因素中各个子因素的比较优先级。本研究中使用的数据分析技术也很新颖, 以前从未在老年人旅游研究中使用过。最后, 虽然对老年旅游有丰富的研究, 但印度老年旅游者的行为相对不为人知。研究结果向有兴趣进入印度出境老年游客市场或重新定位产品或目的地的全球旅游利益相关者提供了切实可行的建议, 以考虑这个有前景的市场或类似市场。

Para atender a un mercado turístico de la tercera edad, es esencial comprender los factores que les motivan y les disuaden de realizar viajes internacionales tras el COVID-19. Este estudio se centra en las intenciones de elección de destino de las personas mayores y pretende desarrollar un modelo que priorice los factores positivos y negativos que conducen a la elección de un destino de viaje internacional. Utiliza los factores push-pull, los riesgos de viaje percibidos (PTR) y las limitaciones de viaje percibidas (PTC).

Decision Making Trial and Evaluation Laboratory (DEMATEL) y Fuzzy Order of Preference by Similarity to Ideal Solution (Fuzzy TOPSIS) son dos técnicas de toma de decisiones multicriterio (MCDM) utilizadas para identificar las conexiones entre variables y determinar su importancia relativa en el modelo de toma de decisiones.

DEMATEL descubrió que los factores de empuje y atracción son “efectos,” mientras que las PTC y las PTR son “causas” que afectan a las elecciones de destino de las personas mayores. Los factores de empuje y los PTC tienen un mayor impacto que los factores de atracción y los PTR. El Fuzzy TOPSIS destacó la “mejora de la salud y el bienestar” y la “autorrealización y espiritualidad” como factores de empuje clave, el “cociente de seguridad y protección de la salud” como el factor de atracción más importante y las “limitaciones interpersonales” como el PTC más crítico. Por último, los “riesgos para la salud” son el principal PTR.

Este artículo se suma a la literatura turística al estudiar la relación entre la motivación de los turistas sénior, los PTR y los PTC y mostrar cómo afectan los subfactores a su elección del destino. Las técnicas de análisis de datos empleadas en este estudio también son novedosas, ya que nunca se habían utilizado en la investigación sobre el turismo senior. Por último, aunque existen muchas investigaciones sobre el turismo sénior, el comportamiento de los turistas de la tercera edad en la India es relativamente desconocido. A la luz de los resultados del estudio, se ofrecen recomendaciones prácticas a las partes interesadas en el turismo de todo el mundo, interesadas en aprovechar el mercado de los turistas senior indios emisores o en reposicionar la oferta de productos o destinos para tener en cuenta este prometedor mercado o mercados similares.