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This study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight prospective avenues for future inquiry in this growing domain.

This paper conceptualizes timely concepts supported by research spanning multiple domains.

This research introduces a novel classification for the domain of AI hospitality research. This classification encompasses prediction and pattern recognition, computer vision, NLP, behavioral research, and synthetic data generation. Based on this classification, this study identifies and elaborates upon five emerging research topics, each linked to a corresponding set of research questions. These focal points encompass the realms of interpretable AI, controllable AI, AI ethics, collaborative AI, and synthetic data generation.

This viewpoint provides a foundational framework and a directional compass for future research in AI within the hospitality industry. It pushes the industry forward with a balanced approach to leveraging AI to augment human potential and enrich customer experiences. Both the classification and the research agenda would contribute to the body of knowledge that will guide the industry toward a future where technology and human service coalesce to create unparalleled value for all stakeholders.

This study aims to extend the cognitive appraisal theory by developing and validating a conceptual framework to illustrate how travelers' behavioral intention is generated via a multi-stage evaluation of health-related variables.

SEM and moderator analysis were conducted to examine the theoretical framework (post-intervention event travel intention) and to investigate how the appraisal process differs across travelers with various attitudes toward vaccination.

This study found that cruise travel intention was positively influenced by the perceived hedonic value and perceived trustworthiness and negatively influenced by perceived infection risk. Furthermore, whereas perceived hedonic value, perceived trustworthiness and perceived risk of infection were all predicted by crisis management, the dimensions of crisis management operated differently. In addition, vaccination attitudes amplified the unfavorable effect of perceived risk on intention.

Drawing on the CAT, this study developed and validated a conceptual framework to integrate crisis management with customers' behavioral intentions. This study extends existing cruise travel intention theory by demonstrating how post-pandemic travelers' behavioral intention is generated via a multi-stage appraisal-reappraisal process based on the evaluations of infection risks and cruise line crisis management.

Collaborative robots (cobots) are widely used in various manipulation tasks within complex industrial environments. However, the manipulation capabilities of cobot manipulation planning are reduced by task, environment and joint physical constraints, especially in terms of force performance. Existing motion planning methods need to be more effective in addressing these issues. To overcome these challenges, the authors propose a novel method named force manipulability-oriented manipulation planning (FMMP) for cobots.

This method integrates force manipulability into a bidirectional sampling algorithm, thus planning a series of paths with high force manipulability while satisfying constraints. In this paper, the authors use the geometric properties of the force manipulability ellipsoid (FME) to determine appropriate manipulation configurations. First, the authors match the principal axes of FME with the task constraints at the robot’s end effector to determine manipulation poses, ensuring enhanced force generation in the desired direction. Next, the authors use the volume of FME as the cost function for the sampling algorithm, increasing force manipulability and avoiding kinematic singularities.

Through experimental comparisons with existing algorithms, the authors validate the effectiveness and superiority of the proposed method. The results demonstrate that the FMMP significantly improves the force performance of cobots under task, environmental and joint physical constraints.

To improve the force performance of manipulation planning, the FMMP introduces the FME into sampling-based path planning and comprehensively considers task, environment and joint physical constraints. The proposed method performs satisfactorily in experiments, including assembly and in situ measurement.

The incorporation of phosphide additives is regarded as a highly effective strategy for enhancing the lubricative qualities of base oils. This study aims to assess the lubrication behavior and efficacy of various phosphide additives in polyethylsiloxane (PES) through the employment of the Schwingum Reibung Verschleiss test methodology, across a temperature range from ambient to 300°C.

PES demonstrated commendable lubrication capabilities within the Si3N4/M50 system, primarily attributable to the Si-O frictional reaction film at the interface. This film undergoes disintegration as the temperature escalates, leading to heightened wear. Moreover, the phosphide additives were found to ameliorate the issues encountered by PES in the Si3N4/M50 system, characterized by numerous boundary lubrication failure instances. A chemical film comprising P-Fe-O was observed to form at the interface; however, at elevated temperatures, disintegration of some phosphide films precipitated lubrication failures, as evidenced by a precipitous rise in the coefficient of friction.

The results show that a phosphide reactive film can be formed and a reduction in wear rate is achieved, which is reduced by 64.7% from 2.98 (for pure PES at 300°C) to 1.05 × 10^–9 μm³/N m (for triphenyl phosphite at 300°C).

The data derived from this investigation offer critical insights for the selection and deployment of phosphide additives within high-temperature lubrication environments pertinent to PES.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-04-2024-0139/

This paper systematically reviews and scrutinises the current development of studies concerning digital platform use in firms’ internationalisation. It also provides a research agenda for future work. Despite more than two decades of research, the study of how traditional firms enter foreign markets using digital platforms remains in its infancy. This paper contributes insights into the academic and managerial relevance of this field.

A systematic review of the literature based on content analysis was undertaken, drawing from peer-reviewed journal articles in international business, international marketing, information systems, and electronic commerce. The articles were published between 1999 and 2023, and the review employed a vote-counting method.

This analysis of 61 papers indicates that research on digital platform use in firms’ internationalisation is growing rapidly. However, the field itself is fragmented, and the research findings are inconsistent. This dynamic area reflects a growing trend, is dominated by several theories, relies primarily on survey data, and frequently uses China as a research context.

In acknowledging the vibrancy and managerial importance of this field, the authors offer a comprehensive overview of the existing studies to serve as a repository of knowledge on digital platform use in internationalisation for both academics and practitioners. Based on the aforementioned analysis, this study develops a reconciling framework to address current research gaps and identify future study directions.

This study aims to investigate the performance analysis, science mapping and future direction of artificial intelligence (AI) technology, applications, tools and software used to preserve, curate and predict the historical value of cultural heritage.

This study uses the bibliometric research method and utilizes the Scopus database to gather data. The keywords used are “artificial intelligence” and “cultural heritage,” resulting in 718 data sets spanning from 2001 to 2023. The data is restricted to the years 2001−2023, is in English language and encompasses all types of documents, including conference papers, articles, book chapters, lecture notes, reviews and editorials.

The performance analysis of research on the use of AI to aid in the preservation of cultural heritage has been ongoing since 2001, and research in this area continues to grow. The countries contributing to this research include Italy, China, Greece, Spain and the UK, with Italy being the most prolific in terms of authored works. The research primarily falls under the disciplines of computer science, mathematics, engineering, social sciences and arts and humanities, respectively. Document types mainly consist of articles and proceedings. In the science mapping process, five clusters have been identified. These clusters are labeled according to the contributions of AI tools, software, apps and technology to cultural heritage preservation. The clusters include “conservation assessment,” “exhibition and visualization,” “software solutions,” “virtual exhibition” and “metadata and database.” The future direction of research lies in extended reality, which integrates virtual reality (VR), augmented reality (AR) and mixed reality (MR); virtual restoration and preservation; 3D printing; as well as the utilization of robotics, drones and the Internet of Things (IoT) for mapping, conserving and monitoring historical sites and cultural heritage sites.

The cultural heritage institution can use this result as a source to develop AI-based strategic planning for curating, preservation, preventing and presenting cultural heritages. Researchers and academicians will get insight and deeper understanding on the research trend and use the interdisciplinary of AI and cultural heritage for expanding collaboration.

This study will help to reveal the trend and evolution of AI and cultural heritage. The finding also will fill the knowledge gap on the research on AI and cultural heritage.

Some similar bibliometric studies have been conducted; however, there are still limited studies on contribution of AI to preserve cultural heritage in wider view. The value of this study is the cluster in which AI is used to preserve, curate, present and assess cultural heritages.