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Article
Publication date: 2 May 2024

Obafemi Olekanma, Christian Harrison, Adebukola E. Oyewunmi and Oluwatomi Adedeji

This empirical study aims to explore how actors in specific human resource practices (HRPs) such as line managers (LMs) impact employee productivity measures in the context of…

291

Abstract

Purpose

This empirical study aims to explore how actors in specific human resource practices (HRPs) such as line managers (LMs) impact employee productivity measures in the context of financial institutions (FI) banks.

Design/methodology/approach

This cross-country study adopted a qualitative methodology. It employed semi-structured interviews to collect data from purposefully selected 12 business facing directors (BFDs) working in the top 10 banks in Nigeria and the UK. The data collected were analysed with the help of the trans-positional cognition approach (TPCA) phenomenological method.

Findings

The findings of a TPCA analytical process imply that in the UK and Nigeria’s FIs, the BFDs line managers’ human resources practices (LMHRPs) resulted in a highly regulated workplace, knowledge gap, service operations challenges and subjective quantitatively driven key performance indicators, considered service productivity paradoxical elements. Although the practices in the UK and Nigerian FIs had similar labels, their aggregates were underpinned by different contextual issues.

Practical implications

To support LMs in better understanding and managing FIs BFDs productivity measures and outcomes, we propose the Managerial Employee Productivity Operational Definition framework as part of their toolkit. This study will be helpful for banking sectors, their regulators, policymakers, other FIs’ industry stakeholders and future researchers in the field.

Originality/value

Within the context of the UK and Nigeria’s FIs, this study is the first attempt to understand how LMHRPs impact BFDs productivity in this manner. It confirms that LMHRPs result in service productivity paradoxical elements with perceived or lost productivity implications.

Details

International Journal of Productivity and Performance Management, vol. 73 no. 10
Type: Research Article
ISSN: 1741-0401

Keywords

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Article
Publication date: 9 October 2024

Xueyan Dong, Yuxin Tian, Mingming He and Tienan Wang

The purpose of this study was to investigate the impact of artificial intelligence (AI) adoption on knowledge workers' innovative work behaviors (IWB), as well as the mediating…

1179

Abstract

Purpose

The purpose of this study was to investigate the impact of artificial intelligence (AI) adoption on knowledge workers' innovative work behaviors (IWB), as well as the mediating role of stress appraisal and the moderating role of individual learning abilities.

Design/methodology/approach

This study analyzed the questionnaire results of 313 knowledge workers, and data analysis was conducted by using SPSS 25.0, SPSS 25.0 macro-PROCESS and AMOS 28.0.

Findings

This study found that AI adoption has a double-edged sword effect on knowledge workers' IWB. Specifically, AI adoption can promote IWB by enhancing knowledge workers' challenging stress appraisal, while inhibiting IWB by fostering their hindering stress appraisal. Moreover, individual learning ability significantly moderated the relationship between AI adoption and stress appraisal, which further influenced IWB.

Originality/value

This study integrates the conflicting findings of previous studies and proposes a comprehensive theoretical model based on the theory of cognitive appraisal of stress. This study enriches the research on AI in the field of knowledge management, especially extending the understanding of the relationship between AI adoption and knowledge workers’ IWB by unraveling the psychological mechanisms and behavior outcomes of users' technology usage. Additionally, we provide new insights and suggestions for organizations to seek the cooperation and support of employees in introducing new technologies or driving intelligent transformation.

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Article
Publication date: 29 October 2024

Melina Seedoyal Doargajudhur, Geshwaree Huzooree, Zuberia Hosanoo, Jessica Lichy and Peter Dell

This study aims to explore the impact of bring your own device (BYOD) practices on teleworkers’ job performance, work–life conflict and their implications for environmental…

41

Abstract

Purpose

This study aims to explore the impact of bring your own device (BYOD) practices on teleworkers’ job performance, work–life conflict and their implications for environmental sustainability, with a particular focus on Green IT in the post-pandemic remote work context. Drawing on the job demands–resources (JD-R) model, it examines the relationships between private technology adoption, job demands, job resources, job performance and work–life conflict, while also assessing how BYOD impacts environmental outcomes such as electronic waste reduction and carbon emissions.

Design/methodology/approach

The study used confirmatory factor analysis and structural equation modelling (SEM) using AMOS version 22 to evaluate seven hypotheses among 424 full-time teleworkers from various occupational sectors in Mauritius, a developing country.

Findings

SEM results confirm that BYOD enhances job performance and work–life conflict through increased job autonomy, workload and work pressure. BYOD and teleworking also contribute to Green IT and environmental sustainability by reducing energy consumption and electronic waste, indirectly supporting broader sustainability goals through reduced corporate device demand and lower commuting-related emissions.

Practical implications

Organisations should leverage BYOD policies to advance Green IT practices and improve work performance in remote settings, focusing on balancing job demands with resources like work autonomy to enhance productivity and well-being.

Originality/value

The findings strongly support the JD-R model in the context of remote work and BYOD, particularly in developing economies with limited infrastructure, offering insights for policies that enhance both employee well-being, Green IT and environmental sustainability.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

Keywords

Available. Open Access. Open Access
Article
Publication date: 30 July 2024

Kaisa Tsupari, Altti Lagstedt and Raine Kauppinen

This study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It…

438

Abstract

Purpose

This study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It emphasizes the importance of understanding how information systems (IS) support not only individual tasks but also processes as a whole. The results reveal that process practices have not been considered comprehensively and even core processes may be unseen.

Design/methodology/approach

A systematic literature review was conducted to explore the extent to which teachers’ processes are discussed in the literature. A qualitative case study was then conducted at a Finnish higher education institution to identify course processes and their relationships to IS.

Findings

Teachers’ processes have scarcely been discussed in the literature, and the process support provided by ISs is remarkably limited. It seems that course processes, which are core to education, are a blind spot in education digitalization. To support evaluating the level of support by IS, novel course process indicators were introduced.

Practical implications

Developing core processes, teachers’ course processes and thesis processes in education field, supports improving service quality. In all industries, organizations should consider whether processes are properly recognized and whether IS support not only individual tasks but also processes as a whole. We recommend recognizing and applying business process management practices to better support teachers’ work and to improve overall efficiency in education.

Originality/value

To the best of our knowledge, this is the first education sector study that attends to teacher’s work as a comprehensive process.

Details

Business Process Management Journal, vol. 30 no. 8
Type: Research Article
ISSN: 1463-7154

Keywords

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Book part
Publication date: 18 November 2024

Hiba AlSaidi and David Crowther

This study delves into the interrelationships between business analytics (BA), strategic foresight (SF) and organisational resilience (OR) based on the systems theory. The…

Abstract

This study delves into the interrelationships between business analytics (BA), strategic foresight (SF) and organisational resilience (OR) based on the systems theory. The research model was evaluated using Smart PLS 2.0. We found that both BA and SF have positive impacts on OR, explaining 32% of the change in OR. Additionally, BA was shown to have a positive effect on SF. We also discovered that BA partially mediates the relationship between SF and OR. However, no significant mediating effect was found in the relation of BA on OR through SF. These findings reveal the important role BA and SF play in enhancing OR, highlighting the mediating role of BA in the relationship between SF and OR. This research marks a significant advancement in the literature, being the first to establish this unique mediation effect and opens the way for future longitudinal research to validate and expand these findings.

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Book part
Publication date: 3 March 2025

Wafa Khalaf Al Adwan and Marah Essam Al Safadi

This study aims to investigate the Jordanian Telecommunications Company's implementation of business analytics and how it affects the caliber of its financial reporting. The staff…

Abstract

This study aims to investigate the Jordanian Telecommunications Company's implementation of business analytics and how it affects the caliber of its financial reporting. The staff members of Jordanian telecom businesses will receive a questionnaire. Previous research has indicated that organizational, technological, and environmental factors have a significant role in influencing the choice to use business analytics. It is also anticipated that pressure from competitors, top management backing, and cost savings would all have a significant impact on the intention to use business analytics. These financial reports have improved in quality as a result. These anticipated outcomes demonstrate how crucial it is for businesses to employ business analytics as a tool to improve their financial performance and ability to compete in the global marketplace.

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Book part
Publication date: 9 December 2024

Hemantha S. B. Herath and Tejaswini C. Herath

Traditional functional budgets are useful for planning under predictable business environments. However, due to increased competition, changes in technology, consumer attitudes…

Abstract

Traditional functional budgets are useful for planning under predictable business environments. However, due to increased competition, changes in technology, consumer attitudes, and economic factors affecting supply chains, accountants must understand the characteristics of risk and uncertainty. Additionally, businesses now have access to unprecedented amounts of data pertaining to customers, suppliers, marketing operations, and activities throughout the value chain. Consequently, accountants should be able to harness the computing power, data storage capacity, and availability of analytical tools to analyze and manipulate large data sets to succeed in a data science world. A statistical technique available to accountants to perform predictive and prescriptive analytics is Monte Carlo simulation. This chapter illustrates how to use Monte Carlo simulation in developing a probabilistic cash budget which facilitates better risk assessment, resource allocation, and decision making compared with the traditional deterministic approach.

Details

Advances in Accounting Education: Teaching and Curriculum Innovations
Type: Book
ISBN: 978-1-83797-186-2

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Article
Publication date: 25 February 2025

Tayfun Yıldız, Betül Balkan Akan, Ünsal Sığrı and Marina Dabić

Tacit and explicit knowledge sharing play crucial roles in today’s rapidly changing business environment, particularly in fostering innovation. However, uncovering tacit knowledge…

12

Abstract

Purpose

Tacit and explicit knowledge sharing play crucial roles in today’s rapidly changing business environment, particularly in fostering innovation. However, uncovering tacit knowledge sharing remains complex. The purpose of this study is to analyze the mediating roles of tacit and explicit knowledge in the relationship between a knowledge-sharing culture and organizational creativity.

Design/methodology/approach

In this study, the authors developed an extended analytical process to analyze the impact of explicit and tacit knowledge on a knowledge-sharing culture and organizational creativity. This process combines two analytical techniques: necessary condition analysis (NCA) and partial least squares structural equation modeling (PLS-SEM). NCA identifies essential bottlenecks for a specific outcome, while PLS-SEM uncovers strong connections between predictor and outcome variables. The authors applied these analyses to a sample of 155 IT experts from a leading telecom company in the Turkish ICT industry to test the relevant hypotheses.

Findings

The findings of this study indicate that tacit knowledge, rather than explicit knowledge, partially mediates the relationship between a knowledge-sharing culture and organizational creativity. This mediating role of tacit knowledge is particularly pronounced in the ICT sector. Additionally, the impact of organizational capabilities on organizational creativity is amplified by higher levels of tacit knowledge sharing.

Originality/value

The effect of organizational capabilities on organizational creativity was found to increase because of tacit knowledge sharing compared to explicit knowledge sharing, depending on the knowledge-sharing climate.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

Available. Open Access. Open Access
Article
Publication date: 22 July 2024

Asha Thomas

In today’s rapidly evolving business landscape, innovation is the cornerstone for every organization. Knowledge management (KM) is crucial for developing sustainable competitive…

2959

Abstract

Purpose

In today’s rapidly evolving business landscape, innovation is the cornerstone for every organization. Knowledge management (KM) is crucial for developing sustainable competitive advantage by fostering innovation. This study aims to identify the key drivers of KM in the context of digital transformation through qualitative research.

Design/methodology/approach

This study employs a qualitative approach based on in-depth interviews with senior KM officers, including chief knowledge officers and directors who spearhead KM in their respective organizations. This research identifies four key dimensions, shedding new light on the drivers of KM in the context of digital transformation.

Findings

This study’s findings reveal that the integration of important drivers from the lens of social-technical system (STS) theory is categorized into the four dimensions of KM, namely, motivation, technology, people interaction and organizational drivers. These factors jointly impact and design the effectiveness of KM in the digital age.

Originality/value

This study makes a unique contribution to the field of digital transformation. It presents a conceptual framework from the lens of the STS theory that encompasses four critical dimensions of KM: motivation, technology, people interaction and organizational dimensions, each with sub-codes. This framework can be utilized by practitioners and scholars alike.

Details

European Journal of Innovation Management, vol. 27 no. 9
Type: Research Article
ISSN: 1460-1060

Keywords

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Article
Publication date: 24 February 2025

Anett Erdmann and Luis Toro-Dupouy

In higher education, the appreciation and implementation of artificial intelligence (AI) has led to debate and polarization. This study examines how the institutional environment…

4

Abstract

Purpose

In higher education, the appreciation and implementation of artificial intelligence (AI) has led to debate and polarization. This study examines how the institutional environment at universities impacts the value perception and intention to adopt AI in higher education. It seeks to optimize the adoption pathway by identifying essential “must-have factors” and “value drivers.”

Design/methodology/approach

Employing the technology-organization-environment (TOE) framework alongside the technology acceptance model (TAM) framework and perceived value concepts, this research utilizes a partial least squares structural equation modeling (PLS-SEM) approach complemented by necessary condition analysis (NCA), a novel approach in this context, which allows us to distinguish between critical antecedents and value drivers in the evaluation and adoption of AI technology.

Findings

Results indicate that organizational complexity, readiness, competency, compatibility and competitive advantage significantly affect the perceived value of AI, mediated by stakeholders’ perceptions of its ease of use and usefulness. These factors enhance the intention to adopt AI in higher education. Perceived usefulness has the highest effect size and the importance of ease of use differs between Europe and South America. External factors like partner support and competitive advantage are necessary considerations to be met, while competitive advantage and some internal factors are sufficient conditions for AI adoption.

Originality/value

The study underscores the importance of certain institutional factors, setting priorities for management actions in AI adoption. It differentiates between the general appreciation of AI and the intention of practical implementation, highlighting the role of partner support as a necessary condition, although a non-value-driving factor.

Details

European Journal of Innovation Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1460-1060

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