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This study investigates the impact of staff training on university performance (UP), focusing particularly on the mediating role of ISO 9001 implementation in the higher education (HE) sector.

Employing a quantitative research design, data were collected via online surveys using purposive sampling techniques from academic and administrative staff affiliated with ISO 9001-certified universities. Subsequent analysis utilized SmartPLS-4 software.

The findings indicate that staff training significantly influences both ISO 9001 standard implementation and UP. Additionally, the mediating effect of ISO 9001 in the relationship between staff training and UP was found to be positive and significant.

Limitations of the study include its cross-sectional design, reliance on purposive sampling and exclusive focus on academic and administrative staff from seven ISO-certified universities in Pakistan, potentially limiting generalizability. Nonetheless, the study enriches the discourse on quality management in HE by emphasizing the role of staff training in fostering knowledge creation and enhancing staff competencies within organizational learning theory (OLT), and by integrating ISO 9001 into the dynamic capability theory (DCT) framework.

The study provides practical insights for policymakers, administrators and quality managers, emphasizing the importance of staff training, resource allocation for compliance and continuous improvement efforts to effectively implement ISO 9001 requirements and enhance overall UP.

This study contributes by introducing ISO 9001 adoption as a mediator between staff training and UP while integrating OLT and DCT theories within the university context.

This study aims to investigate how the service quality provided by distribution companies (DISCOs) impacts consumer satisfaction, focusing on the mediating role of regulatory effectiveness as governed by the National Electric Power Regulatory Authority (NEPRA) in Pakistan’s power sector.

A quantitative research design was used, with data collected via online surveys from domestic electricity consumers of five DISCOs in Punjab, Pakistan. Data analysis was performed using SPSS-25 and SmartPLS-4 software.

The results indicate that service quality significantly affects both consumer satisfaction and regulatory effectiveness, with regulatory effectiveness positively mediating the relationship between service quality and consumer satisfaction.

The limitations of this study include a cross-sectional design and multistage sampling, which may introduce bias and inadequately represent diverse demographics. Future research should involve commercial users, use longitudinal designs and adopt mixed methods for deeper insights. Nevertheless, the findings emphasize the mediating role of regulatory effectiveness in linking service quality to consumer satisfaction, highlighting the importance of governance in the electricity sector.

The findings offer valuable insights for policymakers, DISCO managers and regulatory bodies, underscoring the need to enhance service quality and regulatory practices to improve consumer satisfaction. Collaboration between DISCOs and NEPRA is recommended to address inefficiencies and governance issues, focusing on infrastructure development, transparency and accountability to enhance the consumer experience in Pakistan’s electricity sector.

This study contributes to the literature by introducing regulatory effectiveness as a mediator between service quality and consumer satisfaction within the power sector, guided by institutional theory.