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This study aims to identify the perception of people in a Portuguese company regarding the main barriers to the effectiveness of the existing performance measurement system (PMS) and whether those perceptions are dependent of people’s hierarchical levels, education levels, work shifts, gender and department.

Primary data was collected through structured interviews (adapted to three levels of interviewees in the company hierarchy) and Likert scale questionnaires. Descriptive statistical analysis of the collected data was performed as well as a chi-square test.

The results provide an insight on the perception of barriers to the PMS effectiveness in the company. After performing interviews and questionnaires it was possible to identify that the main perceived barriers were: poor communication system and issues on target definition, lack of trained resources, employee involvement, indicators understanding and use for improvement.

This study is the starting point to develop actions aiming to eliminate, or at least mitigate, the impact of the barriers on the PMS effectiveness.

PMSs play an essential role in an organization, so it is essential to identify what hinders its effectiveness. This study opens the discussion by diagnosing the company’s perception of the barriers to PMS effectiveness.

This study aims to develop synthetic ester lubricating oil using renewable sinapic acid as raw material, to explore the structural design and selection of raw materials for green, high-performance synthetic ester oils.

A series of the sinapate ester oils were synthesized through esterification and alkoxylation reactions using renewable source sinapic acid as the raw material. The molecular structures of the oils were characterized by nuclear magnetic resonance spectroscopy, Fourier transform infrared spectroscopy spectroscopy and elemental analysis. The oils were evaluated for safety, viscosity-temperature properties, thermal and oxidative stability, as well as friction reducing and anti-wear characteristics.

Compared to commercial base oil tris (2-ethylhexyl) trimellitate (Phe-3Ci8), the bio-lubricant exhibits superior antifriction and anti-wear properties. Notably, the JCi8-C12 sample performed exceptionally well, reducing the friction coefficient by 11.42% and wear volume (WV) by 54.44% in steel/steel tribo-pairs. In steel/aluminum tribo-pairs, the friction coefficient decreased by 27.48%, while WV was reduced by 85.81%. Mechanistic studies reveal that the introduction of short-chain methoxy groups and stable conjugated systems (aromatic rings and double bonds) inhibit oxidation and decomposition at elevated temperatures. The p-p stacking effect enables lubricant molecules to arrange stably on friction surfaces, forming a durable lubricating film.

The utilization of biomass resources to develop green synthetic lubricating oil with excellent performance not only enhances the added value of waste from agricultural processing but also offers significant benefits in terms of both economic and environmental sustainability.

This study aims to explore the eye movement behavior of preadolescent children accessing and diagnosing information.

The researchers tracked the eye movements of 30 children with an eye-tracking apparatus. Using the kit of factor-referenced cognitive tests to measure perceptual speed and associative memory, they measured information-searching behavior with screen recordings, the data of which were analyzed by IBM SPSS Statistics 26.

Regarding information accessibility, there was a correlation between the child’s age, associative memory and the number of round-trip choices, and there were differences in the total fixation area among children of different age groups. Regarding diagnosticity, perceptual speed was positively correlated with the total fixation area, and the number of round-trip choices was negatively correlated with fixation duration.

Empirical evidence suggests that during information encoding, perceptual speed is the most important influencing factor. Extensive research indicates that children predominantly rely on recall and familiarity when searching for new information, both of which play roles in associative memory. Through an examination of the psychological and behavioral indicators of children, the study elucidated the cognitive processes involved in information processing and how children engage with information at both visual and cognitive levels.

Rural tourism has become increasingly popular given its opportunities to get to know local traditions and lifestyles, to immerse in appealing cultural and natural landscapes and to enjoy a calm and relaxing atmosphere, contrasting stressful city life. Additionally, visitors seek personalised, unique and memorable experiences and immersion in rural places, which could be fostered by co-creative and authentic multisensory experiences. The co-creation of value resulting from tourists' interaction with rural destinations' multiple local agents and resources calls for articulation and even coopetition amongst these agents who may benefit from joining efforts to compete not against each other but together within a wider competitive context to, thus, achieve a stronger, unique market position. This chapter presents a qualitative, exploratory case study, illustrating the overall rural tourist experience lived and co-created in a Portuguese schist village. Semi-structured interviews were applied to visitors, supply and development agents and to the local community in order to understand their perspective regarding the nature, quality and potential of the village experience. Experience co-creation seemed to have a positive impact on visitors' satisfaction. The coopetition approach was also identified in the discourse of supply and development agents who recognised the importance of cooperation, also within the Schist Village Network yielding a more cohesive and attractive tourism product in the village. Aligning locally embedded co-creation experiences and coopetition amongst local actors seems to be a strategic approach for fostering appealing, competitive and sustainable rural tourism experiences.

This study aims to analyse international publications about the Sustainability Balanced Scorecard (SBSC) and the need to integrate Sustainable Development Goals (SDGs) into a Balanced Scorecard (BSC), identifying trends in evolution and future research opportunities.

Based on bibliometric techniques, the outputs obtained in the Web of Science (n = 65) and Scopus (n = 80) databases were analysed in the bibliometrix R package to map and systematically review the literature. After removing duplicates, this paper obtained a final output of 96 articles.

The interconnection between SDGs and BSC is a pertinent and emerging topic in academic and business circles. Therefore, there has been a growing number of publications on SBSC in recent years, particularly in countries such as Qatar, Taiwan, Portugal, Australia, Malaysia and Indonesia. Researchers in these countries have analysed the SBSC, Corporate Sustainability, Corporate Social Sustainability and Performance Evaluation as their main research themes. This research identifies four main research clusters: Strategy and Performance, Model Management Indicators, Balanced Scorecard Decision-Making and, finally, SBSC.

This study contributes to the literature on Sustainability, BSC and SDGs. It can be useful for researchers and organizations that intend to integrate SDGs into a BSC and design an SBSC.

This work aims to integrate the concepts generated by a systematic literature review on patient flows in emergency departments (ED) to serve as a basis for developing a generic process model for ED.

A systematic literature review was conducted using PRISMA guidelines, considering Lean Healthcare interventions describing ED patients’ flows. The initial search found 141 articles and 18 were included in the systematic analysis. The literature analysis served as the basis for developing a generic process model for ED.

ED processes have been represented using different notations, such as value stream mapping and workflows. The main alternatives for starting events are arrival by ambulance or walk-in. The Manchester Triage Scale (MTS) was the most common protocol referred to in the literature. The most common end events are admission to a hospital, transfer to other facilities or admission to an ambulatory care system. The literature analysis allowed the development of a generic process model for emergency departments. Nevertheless, considering that several factors influence the process of an emergency department, such as pathologies, infrastructure, available teams and local regulations, modelling alternatives and challenges in each step of the process should be analysed according to the local context.

A generic business process model was developed using BPMN that can be used by practitioners and researchers to reduce the effort in the initial stages of design or improvement projects. Moreover, it’s a first step toward the development of generalizable and replicable solutions for emergency departments.

This study explores the potential of digital twin (DT) technology to enhance education and training in the construction industry. It aims to provide a clear understanding of how DT can be applied for educational purposes and proposes a framework to facilitate the adoption of DT in construction training.

A systematic literature review was conducted to examine the current applications of DT technology in construction education and training. A total of 19 relevant studies were identified and analysed to evaluate the tools, technologies, educational objectives and integration methods used in developing DT models for the construction sector. Based on this analysis, a conceptual framework was developed to guide the integration of DT technology into construction education, addressing gaps in the current literature and practices.

The analysis revealed a strong consensus on the effectiveness of DT technology in supporting education and training objectives within the construction industry. The study highlighted the fragmented nature of the current literature and proposed a comprehensive framework designed to facilitate the integration of DT in construction education. This framework offers a structured approach to bridging the gap between theoretical learning and real-world application.

The research presents a new systematic framework developed based on an in-depth review for utilising DT in education, training and learning (ETL) processes in construction. The framework provides a novel and structured learning process to integrate theoretical knowledge with practical skills to support workforce development in the construction industry. This framework offers a structured roadmap for future research and practical applications.

To meet environmental performance (EP) goals, this study aims to identify the complex interaction between green Industrial Internet of Things (GIIoT), circular economic practices (CEPs) and dynamic capabilities (DC). This study analyzes how technological, operational and cultural compatibilities enhance GIIoT adoption.

Data were collected from diverse Chinese manufacturing firms (n = 339) through a quantitative survey. The research model was proposed, and hypotheses were tested using structural equation modeling. Moreover, the robustness of the structural model is further tested using Fuzzy Set Qualitative Comparative Analysis and importance performance map analysis.

The empirical results indicate that higher organizational compatibilities boost GIIoT adoption and EP. DC was assessed as a higher-order construct to examine its mediation of GIIoT adoption and EP. DC positively mediates GIIoT adoption-EP. Similarly, CEP’s positive impact on EP, partially mediating the relationship between GIIoT adoption and EP, has also been proved.

This research bridges current understanding and contributes useful insights for fostering environmental sustainability inside manufacturing firms and advances the theoretical understanding of technology adoption, sustainable development and dynamic capacity theory. It illuminates the way forward to harmonize and successfully integrate technology, CEP and EP. This research advances the area and gives decision-makers practical advice for creating sustainable and technologically sophisticated organizations.

In the dynamic landscape of 2023, global challenges are amplified by escalating conflicts and the COVID-19 aftermath. Developing nations like Vietnam face a critical juncture, requiring diversified economies for enhanced livelihoods and poverty reduction. However, this growth necessitates increased energy consumption, potentially escalating carbon emissions. Green innovation (GI) emerges as a beacon of hope, offering products and services designed for a minimal carbon footprint. Beyond socio-economic advancement, GI aligns with sustainable development goals. This study aims to  examine the influence of knowledge management (KM) and digitalization (DG) on GI, particularly in sustainable competitive advantage.

Using structural equation modeling and drawing upon a survey administered to 301 Vietnamese enterprises.

The findings illuminate diverse underpinnings between green product and process innovation, unravel the intricate relationship between KM, DG and GI, and provide crucial insights for firms seeking sustainable competitive edges.

This multidimensional approach significantly enriches the understanding of these pivotal elements in contemporary business landscapes.